After first launching in the Netherlands in November, and the U.S. last week, Apple has quietly extended its Support iOS app to Canada which landed on December 16th, two days after it became available to our U.S. neighbours (via MobileSyrup).
Here’s the Support app’s iTunes description:
Need help? Apple Support app is your personalized guide to the best options from Apple. Find answers with articles tailored to your products and questions. Call, chat or email with an expert right away, or schedule a callback when it’s convenient. Get a repair at an Apple Store or a nearby Apple Authorized Service Provider. Apple Support is here to help.
The app allows Apple customers to call, chat or email with an expert or schedule a callback, plus schedule a repair at an Apple Store or authorized service provider.
Once you launch the app for the first time, it’ll show if you’re signed into your iTunes account or not. Once you do, you then can grant location access for the app, which will then display your devices linked to your iCloud account.
In the app’s account settings, you can choose which products to display, while also toggle Touch ID support, check recent history, and also change location.
To get support for your products is very easy. Just tap the product in question, then select a relevant topic, and you’ll soon be presented with options to “Talk to Us Now” or you can also schedule a call for later. It’s much faster than going through Apple’s website to get support.
The app’s early reviews in iTunes have all been five-stars, with many noting the Support app is much easier to use than the company’s website, and we have to agree.
If you downloaded the U.S. App Store version, delete it and re-download the app from the Canadian App Store, to get easier updates.
Click here to download Apple Support for iOS in the App Store.