Mailbox Suffering Downtime, Says “Having Trouble Connecting”


New iOS email app Mailbox is currently suffering from downtime, as users have been faced with the following message when they attempt to check email:

“Having trouble connecting. Please, try again soon.”

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As we stated in our review of Mailbox, the app is a fresh look at how to conquer your inbox. The company issued a creative way to rollout the app by using a creative yet controversial reservations system, which they explained was the only way to scale the app to users–without suffering downtime.

Mailbox has just posted an update to the situation saying they are currently experiencing intermittent issues and have paused reservations in the meantime.

We’re currently seeing intermittent issues with our servers syncing mail. We’ve paused filling reservations so that we can focus on a fix.

If you’re currently using Mailbox, you’re most likely seeing a message that says “Having trouble connecting, please try again soon.” Don’t worry, any messages that you take action on or any new emails you create should not be lost. Once we have resolved the issue your Mailbox will simply update and process all actions you’ve taken inside the app.

Is Mailbox working for you (that is if you’re not waiting for it still)?


  • Maniac

    Not working for me 🙁

  • i have been unable to have mailbox authorized my my gmail account. i get the error message:

    “Failed to Authorize
    The information you entered was rejected. Please try again.”

    anybody else have this problem? any solutions?

  • Mark Morissette

    At the pace reservations are being filled, and my number in line, I have about a 2 month wait. I guess they’ll have it fixed by then. :/

  • Jon

    Mine’s down too.

  • cUn1t

    Not working for me. The funny thing was it stopped working just as my buddy who is currently waiting asked if he could see how it worked.

  • My Mailbox app has started to work again. Looks like service is coming back online.

  • The rate is supposed to grow exponentially over time they say…who knows

  • Pearl

    I’m having the same problem! has this been resolved?

  • Chris

    Did u get past this issue?

  • McWetty

    Having this Failed to Authorize issue for about 2 weeks now.

  • do

    not working ….. wow!

  • do

    not working for me also. unable to have mailbox authorized my my gmail account.