2016-17 CCTS Mid-Year Report: Bell Takes 32% of Complaints


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If you find that some of your wireless contract terms are misleading, you are not the only one. Actually, this is a major problem for many Canadians who turned to the Commissioner for Complaints for Telecommunications (CCTS) between August 1, 2016, and January 31, 2017, according to the mid-year report released by the Commissioner today.

During this period, Canadians have filed 3,955 complaints, 52 of which were confirmed breaches of the Wireless Code by carriers. Bell continues to lead in terms of complaints filed against the carrier (1,258), which account for close to a third of the total accepted complaints.

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Rogers is second with 535, Virgin Mobile third with 285 and TELUS fourth with 278, and the top five is completed by Fido with 204 complaints.

Along with misleading wireless contract terms, Canadians also complained about incorrect charges (241), intermittent, inadequate quality of service (233), and the legitimacy and amount of early cancellation fees (151), among others.

Canadians also reported 1,146 Wireless Code breaches. Of those, 166 were investigated by the Commissioner, and 52 were confirmed as breaches such as not providing paper copies of customer contracts, the customer not receiving reasonable notice before disconnection, and notices not containing all relevant information.

For more tidbits you can read the full mid-year report here.


  • johnnygoodface

    I’ve always gave Telus 5 stars for their customer support. Here’s the proof. I’ve got rid of Bell 10 years ago and will never, never go back

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  • IAmTaka

    I have a similar story only with Rogers. Bell’s customer service is legendary bad. They give zero f’s about their customers.

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