CRTC Seeks Public Input to Review Wireless Code of Conduct


The CRTC wants to hear your feedback regarding the Wireless Code of Conduct, introduced nearly three years ago. The review of the Code will take place at a public hearing on February 6, 2017, in the National Capital Region.

The Wireless Code aimed to force carriers to set out clear language when it came to contracts, eliminate cancellation fees after two years, limit data and roaming charges and more.

Carriers responded by moving to two year terms instead of three, which resulted in higher monthly charges for those on subsidies, since costs are now spread out over 24 months instead of 36.

The CRTC says they are now “evaluating its effectiveness and accepting comments until September 26, 2016”. Canadians can provide feedback through the following ways:

  • filling out the online form;
  • writing to the Secretary General, CRTC, Ottawa, Ontario K1A ON2; or
  • sending a fax to (819) 994-0218 (welcome to 2016, y’all)

Jean-Pierre Blais, Chairman of the CRTC, said in a statement “The Wireless Code has helped Canadians better understand their wireless services and make informed choices. While we have been tracking its effectiveness, we want to hear directly from Canadians about their experiences with their service providers and the Code. This will help ensure that it continues to empower Canadians in an ever-changing wireless marketplace.”

Now that we’re three years into the Wireless Code—what do you think of it?


  • johnnygoodface

    This is what I just sent:
    On the “Limit on data and roaming charges”: Extra data charges and internationnal data roaming charges are capped to prevent bill shock.
    I find (at Telus at least) that there is still a possibility of extra charges. Yes they have set a maximum of 50$ extra charges, but there is no way to cap the charges at the value of the contract. For example: I pay 70$/month but I can’t setup my account so that my data is capped at 70$, only 70$ + 50$ thus 120$ total before they cut the data. I would very much like to have the peace of mind knowing that I’d never go over my 70$ (I don’t care if Telus stops my data at 70$)

  • Riddlemethis

    good luck with the crtc making any sense with what you wrote to them, keep it simple. lol.

  • Riddlemethis

    Gary, it was so generous of you to provide us a link to the CRTC. However, you didn’t make it clear or provide a more accurate link on which “intervention form” one needs to use to file your opinion on the matter. There are too many “intervention” forms to file a “complaint”. Did you even bother looking at the webpage before publishing the link or did the some 35 ads (that my adblocker stopped) on your iphoneincanada webpage throw you off? Yeah, your site is becoming to cluttered with ads, my friend.