Most Canadians Are Benefiting from the New Wireless Code, CRTC Report Card Reveals


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The wireless code was born after lengthy talks between representatives of both parties, consumers and carriers. Finally, the CRTC introduced the new code in December 2013, setting new standards that all Canadian carriers had to adopt.

Since the wireless code has been live for some time now, the CRTC has decided to verify whether the wireless players are complying with the new standards, so it asked the companies to submit reports on their implementation of the code.

The assessment comes in light of previous statements from all major carriers saying that they had already implemented the necessary changes to their contracts, policies, and procedures before the prescribed deadline.

The fact is, Canadians looking for a hardware upgrade immediately felt the changes: In fact, every smartphone became more expensive as two-year contracts became the new standard, instead of three years.

To verify their compliance, the CRTC sent out a report card, which the companies needed to fill out and send back to the regulator. Based on the initial assessment, most companies have made the necessary changes to comply with the new code, although there are some issues at Rogers, for example, as the carrier does not have processes in place to allow customers to opt out of receiving international roaming notifications, the CRTC reported today.

Another issue noticed by the CRTC, based on the report card, is that Bell isn’t fully complying with the trial period requirement, as its customers may be subject to a penalty if they return their device during the trial period. It will make the necessary changes by October 19, 2014, though.

“The CRTC established the wireless code to provide Canadians better guidance with respect to wireless services. We are satisfied that the majority of the population can now benefit from the terms of the code and would like to remind the wireless service providers that they are required to comply with it at all times. The CRTC expects companies that have policies which do not comply with the code to take necessary measures as soon as possible,” said Barbara Motzney, Chief Consumer Officer, CRTC.

The CRTC also reminds Canadian wireless subscribers that they should contact the CCTS if they notice that their carrier is not compliant with the code.


  • Alala

    Thanks to CRTC, we are paying more on subsidies for cell phones with a 2 year contract. The big 3 found a way around to gouge us with their existing plans when the time comes for an upgrade.

  • Readmore

    The CRTC has to be in bed with the telecoms.
    No one is stupid enough to say the Canadian population is benefiting from rate plans that are now 20-35% higher than before we lost 3 year contracts.

  • Derek Speed

    The funniest thing I heard all week. The CRTC must be living under a rock.

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  • swifty

    Why can’t we fight the CRTC and get them to let more competitors in. This is nuts, what we will be paying in the near future on monthly plans.

  • bjc

    If the system was working, we should be paying more for the first two years as the subsidy is over a shorter period. I think we all get that. But, after two years, the price should drop accordingly. When my old subsidized plan is less than what I’ll be charged now after 2 years, it’s simply not happening. Don’t forget also that having the consumer upgrade at 2 years instead of 3 means that their profit from selling hardware goes up by 50% too.

  • Alright…. So, specifically, how does Canadian benefit from all this? Service fees are 30% more, upfront cost is more, connection fee still here…… The chief of CRTC needs to be fired.

  • FishTire

    Yeah data and plans costs went way down after the rule changes went into effect. Way to go! /sarcasm

    Your headline leaves us wanting more. Journalism my ass.

  • FishTire

    I love that everything costs more. Thanks for allowing me to pay more!

  • You want journalism, go read The Economist.