Rogers, Bell and Telus: We Support National Standards for Cellphone Contracts


Canada’s ‘Big 3’ carriers along with the Public Interest Advocacy Centre on behalf of the Consumers’ Association of Canada without Poverty have come together and written a letter to the CRTC to pledge their support in favour of national standards for cellphone and wireless device contracts, an issue that strikes deep in the hearts of Canadians.

“We believe that enforceable national wireless standards, applied consistently across Canada, would address the demand for consumer protection in the most economically and administratively efficient manner and give consumers the same rights and benefits equally across the country,”

The statement notes recent provincial initiatives to simply cellphone contracts and details for consumers will cause further increased compliance costs; the carriers were clear to specify telecommunications is under the jurisdiction of the federal government.

In April, the CRTC asked for feedback from Canadians to decide whether or not a national wireless code is necessary.Telus had this to say in support of national code:

“Telus considers that it would be a tremendous benefit to all consumers if there was one simple, transparent and enforceable set of terms and conditions that apply to wireless contracts regardless of where you live in Canada.”

Wind Mobile noted legislation should be absolutely necessary to Canada’s wireless industry since the ‘Big 3’ being so entrenched, it’s the only way consumers can be protected.

The independent body setup by the federal government, Complaints to Telecommunications Services was setup to allow Canadians to voice concerns about the wireless industry. The commissioner said complaints in 2010-11 increased by 114% over the previous year to 8000, most related to billing errors and contract disputes.

We last heard Ontario had plans to introduce laws to make wireless services adhere to a provincial code, similar to what we have seen from Quebec, Manitoba and Nova Scotia.

Do we need a national wireless code? Or can we trust carriers manage themselves?

[via the CBC]


  • anything that comes outta the Big 3’s PR team is just Blah blah blah blah.
    They don’t care about anyone other then their shareholders.

  • I agree with Cory, and no fault against the carriers because their business model is their business model. They are there to make money, and I can’t fault them for doing that. Their robot speak is funny. Seriously, they want what is best for us? Frick. Right. They’ll do what it takes to make money, and that way has been forcing us to suck down 3 year contracts when we are virtually the only nation left in the world that has them. Telus “graciously” giving us the upgrade anytime BS is just salt in the wound.

    Someone needs to step in, kick these carriers in the balls and get them to do what’s right. Shorter contracts, better plans and such. That said, most of the carriers are better than AT&T, so at least we have that. Right?

    Do we need a national wireless code? Or can we trust carriers manage themselves?

  • mcfilmmakers

    Of course they support national standards!

    That way, they can get the CRTC to force LOWER penalties than the current provinces are pushing (QC, ON, NS) thus benefiting them. Since it’s the CRTC, the provincial laws become invalid and THEY win while consumers lose!

    It’s complete and total PR spin!

  • YYZ

    Absolutely agree with Cory. I really wonder on whose the CRTC is. Can’t wait for the small independent carriers to expand their network to get away from Rogers!

  • JMCD23

    Trust these companies, lol. I wouldn’t trust the CRTC to set out national standards that are in our best interests much either.

  • reformcanada

    Abolish the useless CRTC and allow free market in the telecommunication sector. Get the government out of the business of regulating this sector and allow the free market to work! Guaranteed we will finally get some competition like tmobile or sprint.