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For people who are new to the iPhone like myself, make sure your carrier gave you the right voice messaging option. My phone was programmed with the standard voice message, caller id and “who called” value pack, not the value pack that has visual voice messaging.

My experience:

On Friday I called two CSR and they both said that I was eligible for “offer 2″ the $500 discount on the contract free price with the addition of 12 mo on your contract. I put my iPhone 3G white 16 gigs on craigslist for $350 (pretty cheap now that I think about it) and within 5 minutes I got 10 responses. I sold it today for that price and everything went smoothly until I stepped into the Rogers store. Waited 30 minutes to get to a representative (they had several black 32 gb 3gs’ in stock) and I wanted one. After another 15 minutes of playing on the computer the guy told me that he “see’s the price but cannot give it to me”. I told him about the offer, I showed him the website and I told him that I had a guy on the phone checking that I was eligible. He told me to call a representative from the phone in the store so I did but he gave me the wrong number so I waited for 30 minutes for someone to pick up only to find out that I was put through to the wrong person (what incompetence). When I finally got to CSR #3 on the phone, he too verified that I was eligible and after 15 minutes of speaking with an in-store person… they concluded that I could not get the phone from the store but I had to have one shipped to me!!! HELLO!? The freaking phone that I’m paying for is RIGHTB IN FRONT OF ME. Is there so little sophistication in Roger’s systems to allow me to purchase on the phone and pick up in the store?! Why does the in-store system not recognize the offer? This is so very silly. rogers is beating themselves up at the expense of the consumer (who has to wait/pay more for the inefficiencies in their company). I’mn extra annoyed because the local Rogers store that I originally entered has the worst customer service ever. These two blonde ditz run the store. I walk in and see two customers and two employees. The two employees avoid eye-contact. They don’t seem to be doing much but holding a phone to their ear. After 5 minutes I start to become very confused as no one in the store was talking; neither the customers or the employees, they were just on the phone not saying anything. 15 minutes later, one of the employees suddenly decides to acknowledge me and I realize that she was on hold on the phone!!!! WTH?!? Couldn’t you have put down the phone and helped me 20 minutes ago? I ask her about the 3gs and she says we don’t have it in stock… Oh my, my blood was boiling.

My experience:

On Friday I called two CSR and they both said that I was eligible for “offer 2″ the $500 discount on the contract free price with the addition of 12 mo on your contract. I put my iPhone 3G white 16 gigs on craigslist for $350 (pretty cheap now that I think about it) and within 5 minutes I got 10 responses. I sold it today for that price and everything went smoothly until I stepped into the Rogers store. Waited 30 minutes to get to a representative (they had several black 32 gb 3gs’ in stock) and I wanted one. After another 15 minutes of playing on the computer the guy told me that he “see’s the price but cannot give it to me”. I told him about the offer, I showed him the website and I told him that I had a guy on the phone checking that I was eligible. He told me to call a representative from the phone in the store so I did but he gave me the wrong number so I waited for 30 minutes for someone to pick up only to find out that I was put through to the wrong person (what incompetence). When I finally got to CSR #3 on the phone, he too verified that I was eligible and after 15 minutes of speaking with an in-store person… they concluded that I could not get the phone from the store but I had to have one shipped to me!!! HELLO!? The freaking phone that I’m paying for is RIGHTB IN FRONT OF ME. Is there so little sophistication in Roger’s systems to allow me to purchase on the phone and pick up in the store?! Why does the in-store system not recognize the offer? This is so very silly. rogers is beating themselves up at the expense of the consumer (who has to wait/pay more for the inefficiencies in their company). I’mn extra annoyed because the local Rogers store that I originally entered has the worst customer service ever. These two blonde ditz run the store. I walk in and see two customers and two employees. The two employees avoid eye-contact. They don’t seem to be doing much but holding a phone to their ear. After 5 minutes I start to become very confused as no one in the store was talking; neither the customers or the employees, they were just on the phone not saying anything. 15 minutes later, one of the employees suddenly decides to acknowledge me and I realize that she was on hold on the phone!!!! WTH?!? Couldn’t you have put down the phone and helped me 20 minutes ago? I ask her about the 3gs and she says we don’t have it in stock… Oh my, my blood was boiling.

That’s what happens when you can’t wait and don’t order it on the phone. Every Rogers CSR that I have talked to in-store were completely incompetent.

Walked into the Fido downtown store in Victoria today. Two reps working and I was first in line. The longest part was getting the phone activated. The whole process of waiting to get confirmation was around 45 min. Nobody else came in looking for iphone while I was there

Walked into the Fido downtown store in Victoria today. Two reps working and I was first in line. The longest part was getting the phone activated. The whole process of waiting to get confirmation was around 45 min. Nobody else came in looking for iphone while I was there

definatly agreed i could never go back to the 3G the only problem i had with it was it was a bit sluggish and the 3GS is snappy as good ol steve would say

Completely agree with the speed of the 3GS. I can’t put down my iPhone now (not like I could put it down before!) and my addiction is even worse. Doh!

Completely agree with the speed of the 3GS. I can’t put down my iPhone now (not like I could put it down before!) and my addiction is even worse. Doh!

Is it possible to buy only the Iphone 3GS without any contract in Canada?

Has anyone been able to upgrade their 3G to the 3Gs under option 1? Both times I went in, their system revealed there was no upgrade available, but I am 100% sure that I am eligible. Want to go back today but not unless their system is up and running again.

Has anyone been able to upgrade their 3G to the 3Gs under option 1? Both times I went in, their system revealed there was no upgrade available, but I am 100% sure that I am eligible. Want to go back today but not unless their system is up and running again.

Has anyone received their iphone 3gs yet for orders placed over the phone

Wow, a lot of whiners here. Things went a lot smoother this year. Apple didn’t screw us over by releasing the upgrade the exact same day so we could activate them all in store. Systems were down, but not nearly as much as last year. Last year our in store computers were just for display and hold time were around 5 hours on the phone. This year it was about 1 – 2 hours on average.

Also, the Apple reps who said that Rogers and Fido changed the rules lied or is misinformed. Apple makes all the rules, there is no way they would stop selling Apple Devices in an Apple Store because Rogers said they didn’t want them too. Think about that for a minute, does it make sense to you? We have a large sign out front of our store that we can change the message on, Apple won’t let us advertise on this sign that we have the iPhone. Only the official posters are allowed.

Actually on this, we all need to unite. People who bought last years phone from Rogers and Fido were told hey couldupgrade their hardware in 1 yr, no penalty.
In March apparently they pulled that poilcy. I could understand if they made that for new sign ups, somehow it’s retroactive on their old ones. That’s plain dirty. How many like me signed up knowing full well they would upgrade.
if you are with Fido, simon.martin@fidomobile.ca is the executive office contact for customer service.
Make it known! Give your phone number, tell them you’ll be switching as soon as you get out your contract.
Even Rogers is a little more liberal.
Do they ever learn?

Actually on this, we all need to unite. People who bought last years phone from Rogers and Fido were told hey couldupgrade their hardware in 1 yr, no penalty.
In March apparently they pulled that poilcy. I could understand if they made that for new sign ups, somehow it’s retroactive on their old ones. That’s plain dirty. How many like me signed up knowing full well they would upgrade.
if you are with Fido, simon.martin@fidomobile.ca is the executive office contact for customer service.
Make it known! Give your phone number, tell them you’ll be switching as soon as you get out your contract.
Even Rogers is a little more liberal.
Do they ever learn?

I went to a Rogers store on Friday around 4:30pm Eastern. I asked about upgrading from my old Nokia phone to an iPhone (originally intending just to get the 8gb 3G) and the guy pulled out a brochure and showed me the voice and data plan. When I asked about keeping my family plan he said I would have to call in and gave me the phone number. He added that his computer system was down so he couldn’t check anything for me. I asked if he sold the iPhones there, and he said “yeah, but not without a contract.” I then proceeded to call Rogers from the store. The first lady really had no idea what she was talking about, she said the plan the guy had told me about in the brochures was only for Blackberry’s, not iPhones. After lots of her saying “hang on, I can’t find this” or “wait it’s not letting me do this” she finally got someone to help her while putting me on hold for 20 minutes and we changed my plan to the Family Plan with data. The prices she told me for upgrading to the iPhones were actually really great ($74 for the 8GB 3G, $124 for the 16gb 3G and $174 for the $16gb 3GS). After calling a couple of people to ask what I should do, I tired going back to the Rogers store and getting the phone from them in person, but the system was still down. He’d been waiting 1.5 hours for the previous customer’s account to work. I called Rogers back again and ordered the 16gb black 3GS. This guy was better, but apparently he was looking at the wrong account info and told me my plan was not the Family Plan with data. Also, both him and the first girl were having trouble adding MY5 local so he put me through to a third person to try to figure out why it could not be added. This third girl really knew what she was talking about, she told me my plan WAS the Family Plan with data (don’t know what happened with rep #2) and she gave me MY5 Canada-wide for free for one month until they figured out why MY5 local couldn’t be added. So, after two hours of talking to 3 rogers people on the phone and 2 in person, I finally had my first iPhone on its way. (The next day I actually called back and changed my plan back to my old non-data family plan and just added the 6gb of data for $30, surprisingly it was much cheaper that way, and I have 6gb of data instead of only 1gb with the family data plan!). I have not yet received the iPhone in the mail… hopefully tomorrow!

I just got an e-mail from rogers today saying that my order for a 3gs iphone is out of stock and will be 5-10 days. I ordered it online at rogers.com on Friday and they’re telling me this just now!!! Not impressed. If I’d known this, I would’ve waited and gone in person to a bestbuy or something and bought one this week.

I just got an e-mail from rogers today saying that my order for a 3gs iphone is out of stock and will be 5-10 days. I ordered it online at rogers.com on Friday and they’re telling me this just now!!! Not impressed. If I’d known this, I would’ve waited and gone in person to a bestbuy or something and bought one this week.

Well I didn’t even get an answer regarding the iPhone 3G S.

I went to the Rogers store in my home town yesterday and after greeting the girl – she said “Did you have a quick question, cuz I’m just heading out for lunch…”

I smiled and said “no worries – you go have your lunch” – obviously more important.

This pretty much sums up the service I’ve received since joining Rogers 5 months ago. What a F$%$*n JOKE!!

We went to a Rogers store on Saturday and system were totally down. No way of getting an iphone that day, they told us. They said to try again during the week, when it’s less busy. On Sunday we thought to call and order online. The lady on the phone was really nice and said it’s 199 $ for another 3 year contract and I could just add 6 GB data plan to my existing plan, which is great. She said, the phone should be here on Tuesday. Today is Thursday and no Iphone in sight. We called Rogers yesterday and they told us, that the lady shouldn’t have given us that information about delivery in 2 days because they cannot guarantee it at the time and it might take 3-5 days. Well, she gave us an UPS tracking number but it’s not showing up in the system yet. WTF ???? I just hope they hurry up a bit, ’cause I can’t wait to have my new Iphone. Good luck to everyone !

Rogers is absolutely hands down the worst service I have encountered. When I ordered the Iphone 3gs through the phone, they told me it was 299 and i will recieve within 3-5 buisness days. Im on my third week. Everytime i call them, they say they are on back order. When I asked why was I assured that i would recieve mine in three days, they responded by sayin we are sorry but there is nothing we can do. Furthermore, it was like the lady who i spoke to was annoyed at me for calling to get the status of my phone. I think I might just cancel the whole thing and switch to someone else! i am an RBC employee I can probably do better with TElus.

Thanks for the mention, it was all our pleasure