Rogers/Fido Nationwide Call/Data Network Issues?!

By Gary Ng on December 17th, 2009 72

At first I thought my iPhone was acting up. But after experiencing multiple dropped calls, intermittent cutting in and out when dialling, and confirmation via twitter (people exploding over this issue), I can finally say Rogers/Fido is experiencing some major network issues!

Here is a sampling of some tweets I’ve received:

  • no fido connection in Victoria #yyj by At0m1qu3
  • What the F*** is going on with Rogers today.. First time i’ve experienced shoddy service. I cant do ANYTHING right now. by parabs
  • yep, confirmed Rogers no data, sms/voice still works, Lacombe, AB.by shuether
  • no #Rogers data service in #Saskatoon as well. by MyronGlova
  • Rogers 3G data dead here in Richmond too, maybe last couple hours. Voice ok by AgentSix
  • i have full 3G service on the southside of #yeg, but its slow as s***! trying to upload an image but its CRAWLING! #rogers by abs_m
  • “Canada’s reliable network”, eh? by mikejang

Take a look at this real-time search on twitter for “rogers fail”:

ishot-270

It’s not looking pretty. Not sure what is up, but Rene Ritchie says it could be due to “dummy” Bell/Telus HSPA+ towers? Either way, right now the situation is not looking pretty. Rogers is trying to the most reliable network, and for the most part I haven’t had any problems in Vancouver. But the situation right now is extremely painful for those who are relying on Rogers for voice and data service.

YOU can be a part of the solution–contact Rogers!

Rogers is touting their “Social Media” Team via twitter. I highly suggest you send them a message regarding this network issue:

@RogersBuzz
@RogersHelps
@RogersKeith
@RogersRob
@Fidomobile

Rogers has received the following “F” rating from the Better Busines Bureau (BBB) in regards to complaints:

The BBB in Burnaby, B.C., has received 581 consumer complaints about Rogers Communications in the last three years. It has given Rogers an “F” rating for failing to resolve many of those complaints to the customer’s satisfaction.

Rogers also has an “F” rating at the BBB’s Toronto and North York locations, where 1,045 complaints were logged in the same period. Approximately half of those complaints were about billing.

People are livid within the almost 800 comments within this CBC article in regards to Rogers and their dealings with customers.

Rogers, please fix this network issue or at least update us on what’s going on. Thank you, on behalf of Canada.

Have you had any Rogers/Fido network issues today? Where are you located?

Founder and Editor-in-Chief of iPhoneinCanada.ca. Follow @iPhoneinCanada and on Google+. Click here to save 20% OFF at ZAGG.com with coupon 'iphoneinca'!

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  • heavymellow

    Started having problems yesterday, choppy phone calls, sluggish data connection. Switched to edge, and everything seemed fine, tried again late last night to hook up to 3g, voice was a little better, but couldn't connect to data at all. Today I tried again, back to phone calls being choppy and slugish data. Edge and wi-fi have been getting me by. Apparantly what I was told is that rogers is experiencing problems from manitoba to bc.

  • Mia

    II live in Vancouver. I'm able to make my phone calls and send texts, but I can't send pin-to-pin messages, use my Facebook or Twitter applications or use my browser. It's been like this since early Thursday night, and it's SUPER frustrating. When are they going to fix this!

  • Mark

    Hey, has anyone tried turning their phone off and then turning it back on? I had no 3G service for basically two days, I turned it off, waited 2 minutes, turned it back on and received everything all at once. Still waiting for my Ubertwitter to load but it seems like I'm getting reception now.

  • aristotles

    I'm on Fido in Victoria and I had full bars but none of my calls were going through yesterday morning until I switched off 3G and then I dropped to GPRS instead of staying at Edge. I called Fido and the lady on the line refreshed my profile on their network. I was then instructed to turn on 3G and power cycle my iPhone. I then was told to go into Settings->General->Reset->Reset Network Settings. I followed the instructions and the iPhone rebooted after a progress bar. I was then able to make calls on 3G.

    Give it a try. It's possible that they were making changes to their network configuration it messed up the iPhones.

  • iPhone user

    no doubt, my dropped/unable to connect calls are happening way too often. With TELUS it happened occasionally but with Fido/iPhone it happens way too often, particularly in the past few days. Plus safari is so slow!

  • Zultar

    I am having MAJOR issues for the past 3 months with Rogers on 3G and even 2G network!!! And now I am lucky to get 1.5mbps speeds when my 3G is working…..I am on the Lethbridge area.

  • Zultar

    Major issues here in the Lethbridge area of Alberta.
    When I do and am lucky enough to have 3G connection, my speeds are now have then what they used to be. I am lucky if I can get 1.5mbps. Have been having issues with rogers for over 3 months now!!! 3G and even 2g network.

  • Eric

    Fido iphone has no data in Richmond BC and intermittent SMS service in Vancouver for the last week. Fido does not acknowledge they have a problem when I called them. They said I should upgrade my two iphones .. ha .. thats not the problem, its their network !!!

  • Marcus

    Getting service for only about and hour out of the day (total, never an hour solid) on my berry. When I do have service, I don't have data transfer and not all of my emails/sms/mms go thru or are received! This has been going on for almost 2 weeks!!

  • Ave

    I have the exact same problem, me and the g/f bought iphones together, the same day, and I just had mine replaced about a month ago, because of no service it was basicaly a ipod touch. after it was replaced, everything was great! and now it is doing it again!! and her phone works perfectly! WTF

  • Ave

    I have the exact same problem, me and the g/f bought iphones together, the same day, and I just had mine replaced about a month ago, because of no service it was basicaly a ipod touch. after it was replaced, everything was great! and now it is doing it again!! and her phone works perfectly! WTF

  • Andrej S Ristic

    what’s going on with fido today

  • Faysal

    It’s been happeneing for a while now , when i call someone i wait a while and get “call failed” or go directly to voice mail. Very dissapointing.

  • Bob

    I’ve had poor 3G network coverage in Edmonton since the end of July. 2G seems fine…

  • Chase

    The Rogers network keeps disappearing. Has been happening for the past 2 days. Today is worse than yesterday.

  • Smihko

    I don’t have data since 21st of January. Browsing, phone, sms still working.

  • guest

    Edmonton down as well..  

  • guest

    edmonton is down as of half hour ago… this is BS i only have a cell phone >.<

  • Sspahic

    Okanagan BC network failure

  • Heather

    not cool rogers waiting for calls about jobs you guys suck big time today. Edmonton is down as well as everywhere else and all  they can say is turn the phone off then back on it will start working again now i cant even dial 611 ugh gonna try turning off 3 g like people are saying and see if it will work

  • Simms6

    What the heck is going on with Roger network in Alberta ??

  • Olgat65

    I’m with Fido,  and have not had internet connection for 2 days,  my voice works fine though.  I live just outside of Toronto.  Hope they fix it soon.

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