Rogers CEO Calls Bell “Crybaby” Over GameCenter Dispute; Q3 Profit Slides 28%


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Rogers revenue is up 1% to $3.25 billion, the company disclosed today in its third-quarter earnings report. Canada’s biggest carrier recorded a drop of 28% in profits as it posted $332 million in net income, down from the $464 million reported for the same period a year ago.

On the wireless side, Rogers added 17,000 postpaid subscribers and activated about 614,000 smartphones for both new and existing subscribers. This compares to last year’s 574,000 activations during the same period.

Wireless revenue is up 2% to $1.88 billion, and the percentage of subscribers with smartphones reached 77% of the total postpaid subscriber base, a 4% increase compared to last year. As the number of smartphone users grows, so does the data revenue: this quarter, data revenue exceeded voice revenue and represented about 52% of the total network revenue, a 4% increase compared to the same period last year.

Rogers CEO Guy Laurence also took the opportunity to call out Bell on the GameCenter dispute (via CBC) saying “With respect to crybaby Bell, what can I say?”. Earlier this week, BCE expressed its concern to the CRTC over Rogers’ new NHL GamePlus mobile app, which offers multiple camera angles and allows users to interact with them.

From Bell’s position, the feature violates certain regulatory rules requiring content created for broadcasters to be made available to all competitors, but apparently they will happily accept such features if they are available to all NHL GameCenter Live subscribers.

“They are complaining and trying to stifle innovation in hockey instead of actually applauding it, which is what we see from pretty much everybody else,” Laurence told analysts.

“Obviously we don’t believe that we have transgressed any rules, and we will continue to focus on delivering innovation for consumers, and not fighting little petty fights such as this. I don’t think they will win. Let’s see.”

According to Laurence, he is not trying to gain “a lot of revenue” from the GameCenter Live apps, but he sees it as being similar to a business-class upgrade for airlines: you can have it, but for a price.


  • Fireeast

    Fight, Fight, Fight, Finally

  • Cody Woodward

    As long as Rogers continues to screw their customers and not accept responsibility their profits will continue to fall. I had a rogers rep call me for a survey and when I started telling her how badly Rogers had been screwing me, she tried to end the call. No take what I’m telling you and pass it on to your bosses who should pass it on up as well. I know I’m not the only 1 and myself and my wife along with a few of my friends all plan on leaving Rogers when our contracts are up.

    I’m so dissatisfied that I bought my iPhone 6 outright just to guarantee that my contract doesn’t get renewed this year, so that I can leave them next year. I know they will try and hold me back then, but I have given them ample chances to fix it over the last 11 years and trying to fix it while I’m walking out the door isn’t going to cut it.
    TL;DR screw rogers, glad you’re losing profits Year over year

  • Chrome262

    Bell is just as bad, I really can’t muster any sympathy when two of the big three are fighting it out. I mean they are the cause of so many dissastified customers, who have no choice in the matter. We left Bell for Rogers, and then left them for Fido (i know its owned by Rogers) and been happy for years, because they actually listen to us. Tellus wasn’t that bad, in terms of customer service, but didn’t offer the best plans for old customers. Fido, let me keep my 6 gig data, when renewing to get my 5s, And even improved the calling side of my plan. Plus you can actually use the rewards they give you , not like Fing Rogers and their useless rewards program (still have them for cable)

  • ward09

    Nothing made me happier that ending my Rogers contract early and buying my 5s outright last year. I’m on a great plan now with Koodo, with no contract. If they decide to screw me over I’ll give Wind a try. Rogers is the worst though.


    Rogers owns Fido – same employees – call center, management, billing system…. so who has the last laugh LOL

  • Chrome262

    They still gave me a better deal they Bell or Telus was offering so in the end I am the one laughing actually. I would go with Wind if they had better coverage, but we all know unless the tower fees drop that might not happen