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[Sticky] Rogers, Fido 21.1 Carrier Update Released for iPhone Wi-Fi Calling [u]

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Just in time for iOS 9’s release (available now!), Rogers and Fido have released their 21.1 carrier update, to bring support for Wi-Fi calling for iPhone users.

Rogers wifi calling

As promised, the update brings Wi-Fi calling support iPhone 5c/5s users or newer. Once the carrier update is installed (it should pop up when you go to Settings > General > About), just enable Wi-Fi Calling by going to Settings > Phone > Wi-Fi Calling > ON.

Once you enable the feature, you’re taken to a page to agree to terms and conditions and also an E911 Address page (thanks @Alan_3000):

CPCeELWUkAAz0ti

The feature allows iPhone users with no cellular signal to continue to receive and make voice calls and send/receive text messages when connected to Wi-Fi. This is helpful if you’re in a basement or area with no cell coverage.

Wi-Fi Calling on iPhone requires carrier support to enable it, and Rogers is the first of the Big 3 to support it in Canada. TELUS already confirmed it will not support the feature at this time.

UPDATE: We should have clarified the following from the Rogers Wi-Fi Calling FAQ–One Number needs to be disabled plus the following other features, for Wi-Fi Calling to work:

Are there any services that will not work with Wi-Fi Calling?

Customers with select features and services, including any of the following, will not have access to Wi-Fi Calling:

  • Data blocking

  • Ringback tunes

  • Advanced Call Manager

  • Teletypewriter

  • Rogers One NumberTM

UPDATE 2: If you’re on iOS 9 or iOS 9.1 beta, you need to downgrade to get the carrier settings update. Restore your device in iTunes via DFU mode.

UPDATE 3: Fido has not enabled Wi-Fi Calling yet. Doesn’t work, we’ve tried.

Let us know how Wi-Fi Calling works on your iPhone in the comments below (that is if you can download iOS 9 right now as Apple’s servers are being slammed).

Update 4, Sept. 17, 10AM PDT: Fido Wi-Fi Calling was successfully activated! I disabled Wi-Fi, then tried it and it worked.

IMG_0352
Update Sept. 18: Rogers emailed us to say “the issue some customers were having enabling the Wi-Fi Calling feature is fixed.”

In addition, the company said “We’re offering Wi-Fi Calling on a number of devices which really allows a large segment of customers to take advantage of this exciting new feature,” which alludes to the difference in how Bell will only support iPhone 6s models with WiFi Calling.

Update Nov. 16: Are you traveling while using Rogers or Fido Wi-Fi Calling? You will not be charged for the following while you are roaming, according to Fido’s FAQ:

  • (1) All text messages and calls you get from anywhere in the world
  • (2) All text messages and calls you make or send to a Canadian number

But if you make calls or texts to a U.S. number, you will be charged accordingly.

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  • Corey Beazer

    The is the sole reason I will update to iOS 9, on behalf of all basement dwellers, THANK YOU!

  • Ian McLaughlin

    When I try to enable, I get the terms, which I agree, then I enter an E911 address, which it accepts, then it says that wifi calling is enabled for my account, but the slider stays off.

  • Karine

    Carrier’s update does not pop up… I am currently on iOS 9.1 beta with Rogers 21.5… and nothing about Wi-Fi calling in the phone settings.

  • Ian McLaughlin

    Also, I thought the whole point of this is that it would seamlessly transfer from wifi to cellular, but if you read the Rogers terms page that comes up, it says that calls will drop.

  • Justin

    I’m wondering if I should downgrade to 9…

  • Andy

    Never was. It’s about getting coverage where no coverage existed or was spotty while on wifi.

  • It’s a pretty cool feature, good on Rogers for bringing support for it.

  • Justin

    I think the handoff simply requires VoLTE

  • Ian McLaughlin

    Fine print says in Canada if phone sees both wifi and cell, it will connect on cell. Outside of Canada, it will connect on wifi.

  • RC

    same story … don’t see the update!

  • Land o Lakes

    When I try to do this, a dialog says to me “To allow WiFi calling on this account, contact your carrier”. Is there a switch Rogers needs to flip on their end for this to work?

    Is there any charge from Rogers to use WiFi calling? Thanks.

  • MTee

    Anyone getting an error when trying to enable wifi calling? Updated carrier with no problems. When turning on the wifi calling option I don’t get the Rogers e911 page and a message says to contact my provider.

    Possibly because I am still on iOS 9 GM. Anyone else seeing this?

  • Karine

    Customers with select features and services, including any of the following, will not have access to Wi-Fi Calling:

    Data blocking
    Ringback tunes
    Advanced Call Manager
    Teletypewriter
    Rogers One Number

    You’ll need to remove these features if you wish to enable Wi-Fi Calling on a compatible phone.

  • Land o Lakes

    See my msg below – same issue

  • Land o Lakes

    I don’t think I have any of those but it still doesn’t work

  • MTee

    Ah I have one number. Thanks Karine looks like I might have to disable that!

  • Olivier

    Is this features breaking handoff if it is enabled?

  • Land o Lakes

    My mistake, actually do have one number. Thanks for info.

  • Xiaohan Jin

    Rogers One Number need to be turned off, call Rogers

  • Check our update to the post:

    “Are there any services that will not work with Wi-Fi Calling?

    Customers with select features and services, including any of the following, will not have access to Wi-Fi Calling:

    Data blocking

    Ringback tunes

    Advanced Call Manager

    Teletypewriter

    Rogers One Number”

  • Jesse

    I get the same thing! And I don’t have rogers one number or any of those other things enabled.

  • Matt

    Installed and confirmed! Wifi Calling is working on Rogers iPhone 6 Plus!

  • RC

    any update on this?

  • Shawn B

    rogers one number is better than this. Don’t cancel it for this feature unless Rogers can integrate the two systems better.

  • Thunder

    anyone was able to get this working on iOS 9.1 beta?
    I called Rogers several time today but I never get an answer. the Carrier version of 9.1 is higher than 9 but the option won’t show up to activate this!

  • Karine

    Still nothing for me.. not able to do the carrier update, so no wifi calling.

  • Karine

    How is that possible?

  • Karine

    Same here… carrier version is 21.5

  • Crosseyedmofo

    huh?

  • miggy_smalls

    I got the same thing and I think it is because I am on a corporate account. My employer manages my plan, data and all that.

  • einsteinbqat

    Does this work on the 5S running iOS 9.1 Beta?

  • FragilityG4

    Which phone do you have? It’s not available on the iPhone 5 or earlier.

  • Ken

    Got the same message. Online Chat agent removed my Rogers One Number option. Still didn’t work. I’m now on the phone with Tech support, he is looking to see if my Corp 350 plan is the problem.

  • MTee

    It’s possible by restoring your phone with iOS 9. Only downfall is any backups on 9.1 won’t be able to restore on 9.0

  • Karine

    iPhone 6

  • 416iMac

    Can someone explain to me how this is better than Rogers One Number? One Number can use cellular or wi-fi and the minutes don’t count towards your plan allotment. Am I wrong?

  • FragilityG4

    That’s odd. I’m not sure then because I’m running iOS 9.1 Beta on an iPhone 5 (also carrier 21.5) so I know I won’t have it for sure. Maybe you’re looking in the wrong spot?

  • Parksy

    It’s possible that they haven’t enabled it for the beta version of iOS. I’m running 9.1 beta with carrier version 21.5 and it doesn’t work for me either. I’m likely going to downgrade to the legit 9.0 so I’ll see what happens.

  • Kevin Lafontaine

    I just got info from Rogers for people with 9.1, they told me to restore my phone to 9.0 through iTunes then activate wifi calling then update to 9.1

  • MTee

    Just called Rogers to disable my one number as well and wifi calling still not enabling. I’ll wait a bit to see if it’s a timing issue. Let us know if u are successful

  • It’s Me

    The fact that they deduct minutes with RON and do with wifi calling is purely a Rogers decision, so really a technical advantage. And with so many people having unlimited calling now, it’s not really an advantage for them at all.

    In terms of technical advantages, the only one I can think of, no separate app required because it’s integrated into the OS. Just make or answer the call and it’s on wifi, without having to open another app. Another advantage is seamless handoff of calls when transitioning between cell and wifi and vise versa, but Rogers managed to screw that up so it don’t work here so we can’t count that.

  • Crosseyedmofo

    rebooting your phone wont hurt either

  • o_clement

    Same here with Fido (21.5, 9.1 beta)
    iPhone 6plus

  • Crosseyedmofo

    rogers enabled volte, where did they screw up in the handoff (im just curious)

  • MTee

    Thanks tried without success. On phone with Rogers again they are investigating

  • It’s Me

    Handoff between wifi and cellular doesn’t work with Rogers but does on TMobile. Not sure where Rogers screwed it up.

  • ksyed0

    VoLTE on iPhone devices is currently not enabled. Handoff between WiFi and VoLTE will work in the future.

  • xeronine992

    Do manual network selection to “Rogers EXT”. Problem solved 🙂

  • Crosseyedmofo

    but volte itself is enabled i thought… ah well

  • Crosseyedmofo

    Hi It’s Me, thanks for reaching out. We’re always looking at new ways to improve the experience of our customers and deliver value but we can’t share details on products or services that haven’t been announced 🙂

  • Crosseyedmofo

    i had to call twice about one number

  • Steve

    That’s too bad. I don’t belong to a company but I have a discount through the ontario college of teachers. I’m hardly a business.

  • Steve

    That’s terrible news for people who live in areas with poor coverage. Thanks for the info.

  • It’s Me

    Me: Hi, I just updated my iPhone and received the new carrier update. When I enable it, it says to contact my carrier to allow wifi calling on this account.
    Fido: I an see you have an issue with your wifi. But we don’t offer wifi services. I think that you should instead contact the wifi provider of your home

    best and the brightest.

  • Raj

    Hey I mainly uses Rogers One Number to call Canadian number while i’m out of Canada. With Rogers one Number; I can login into App while on WiFi and use app to call and it is free. How would wifi-calling work in this scenario? Would I like get call while on WiFi and would i be free or rogers will charge me for it?

  • Oh dear oh dear #smh

  • 1_andrew_1

    Yup, Tech Support just confirmed to me that it’s borked – they are working on resolving it.

  • 1_andrew_1

    problem solved, lol.

  • MrXax

    On the day that iOS 9 comes out, Rogers adds a new feature which only works with iOS 8? Fucking brilliant.

  • Steve

    Let us know if that works. Thanks.

  • xxxJDxxx

    Yep. got a similar response. Escalated my issue. Said someone will contact me within 72 hours…. greaaaaat.

  • LemonNeXuS

    Elaborate…

  • LemonNeXuS

    No.

  • LemonNeXuS

    Must restore to iOS 9 for it to work.

  • Steve

    If I had a dollar for every issue Rogers “escalated” then never called me back I’d be a millionaire.

  • bspence88

    Wow! They seem to be doing everything to get me off corporate plan. I pay $75 per month for unlimited North America wide calling. International texts/mms/video messaging. 5GB of data and visual voice mail and caller ID. I really want Wifi calling.. but it’s not worth me paying $150 a month to get the equivalent plan.

  • Steve

    What does this do?

  • Jeffrey Shear

    It works on my iPhone 6 with Rogers

  • Steve

    Ugh. I’ll pass then.

  • MGSayah

    Fido Wifi calling is working perfectly fine for me.
    **I’m on iPhone 6 Plus, Fido 21.1

  • xeronine992

    Will it says it prefers cellular over wifi when in Canada.. If your phone has “No Service” because it’s trying to connect to the extended network then it will use wifi. For example, at my mother’s house I get service but it’s pretty crappy and will cut in and out. This method would ensure I get reliable wifi 😛

  • Even after enabling AirPlane Mode and rebooting etc, it still says for me to contact my carrier.

  • jumpy

    No carrier pop up either on Fido…Im still on IOS8….

  • Xiaohan Jin

    you need iOS 9

  • jumpy

    did you update the carrier settings first?

  • jumpy

    Hey Gary…did you update the carrier settings first? and how since going into “about” does nothing for me

  • jumpy

    I thought I read somewhere the carrier settings need to be updated first…maybe I’m wrong, anyway downloading iOS9 now….thanks!!!

  • Daniel MacGibbon

    Im on 9.1 and carrier update 21.5. I am not restoring to 9.0, way to much hassle. Any idea when 21.5 will be supported by wi-fi calling? It’s a higher number than the recently released 21.1 though…

  • iOS 9 Temporary Support

    your carrier is already updated. The latest one is 21.5 which is what you have.

  • I’ll stick with my VoIP account.

  • Dave

    Same kind of crap here.

  • jay

    DoEs Roger’s charge you minutes using WiFi calling?

  • jumpy

    talked to fido and they are aware of the issue and they added to the pile….they are working on a fix….

  • iOS9

    If your plan has unlimited calling then no

  • iOS9

    Can anyone of you send text messages when wifi calling is active?

  • M A

    Did you call Fido? In my case it says that I have to call them for some reason! 🙁

  • iOS9

    Can you send text messages when wifi calling is active?

  • iOS9

    can you text over wifi calling?

  • Jmwh

    How do I force a carrier update? I’m still on iOS 8, do i need to do this before moving to 9. it’ still showing Rogers 20.0.

  • 3Stacks

    On iPhone go to Settings – About
    It will ask you to update to new carrier settings

  • ldk

    can you text over wifi calling?

  • Steve

    You need to move to iOS 9.

  • CapnKrust

    iOS9 / fido 21.1, can’t get past the “contact your carrier” popup msg. Since had two encounters with Fido reps 1) phone (french rep) : guy had no clue what I was talking about, neither did his supervisor, and 2) chatline (english rep), guy says they’re working on it.

  • MGSayah

    Hey Gary, see I’m connected to WiFi Fido and I’ve even made a phone call. Works perfect.

  • Steve

    It might, unless you’re a Rogers business customer.

  • has

    can you text over wifi calling?

  • Jer

    Rogers offers the wifi calling feature as a add on package for $5/month. Does that need to be added in order to get this feature working in iOS 9, or is this feature free with a unlimited Canada-wide calling plan?

  • iOS9

    its free if you have unlimited plan

  • xxxJDxxx

    8:35PM PST. Phone begins to load the E911 page (it didn’t do that this morning), but then still gives me the contact my carrier message. Anyone having more luck?

  • MichaelYYZ

    I don’t see the usefulness of Wi-Fi calling especially because it’s not compatible with the Rogers One Number service. I travel a lot on business and I use my unlocked iPhone 6 Plus with international local SIMs. Then, I use Rogers One Number on either Wi-Fi or cellular data to keep my Canadian number active and avoid long distance and roaming charges for phoning and texting. I’m sure Wi-Fi calling will not work with a non-Rogers SIM in the phone. So I’m sticking with One Number as it appears that Rogers introduced Wi-Fi calling so that those who travel could not avoid paying roaming charges abroad.

  • Steve

    Not for business customers.

  • No I didn’t. Once iOS 9 installed and the phone rebooted, I got a push notification a new carrier settings update was available.

  • MGSayah

    Yes you can. I can testify.

  • ok

    im a business customer i have wifi calling for free

  • Steve

    How’d you manage that? I saw another post: Business CSR confirmed that the corporation plan was the reason wifi-calling is not available. Unless I switch to one of the “in-market” plans, wifi-calling will not be available.

  • Ok

    The csr doesnt know a lot about the feature yet. Just keep trying to activate your wifi calling on your settings until the emergency thing pops up. And make sure your carrier and ios are updated to 21.1 and ios 9

  • Steve

    I’m on 9.1 beta with a carrier update of 21.5

  • xxxJDxxx

    Was finally able to enable wifi calling. However, now that its turned on I’m not able to make any calls. Every number I try to call returns a ‘the number you have called is not assigned” message.

  • Steve

    UPDATE 2: If you’re on iOS 9 or iOS 9.1 beta, you need to downgrade to get the carrier settings update. Restore your device in iTunes via DFU mode.

    Downgrade to what?

  • Darren

    My fido wifi calling is working. Call them up. Works brillant.

  • tom

    Just did it on the phone for Fido, took about 2 minutes total

  • Dreadnot

    The fine print, after reading wifi calling. Be careful if your using a proxy outside of Canada you may be billed for long distance and us txt msg.

  • Dave

    I got it working for literally 5 minutes this morning, and then it reverted back to “off”, and then I have been getting the same “contact your carrier” message. Very frustrating.

  • M A

    I can not activate wifi calling on Fido. I am on ios 9.0 and the update carrier worked well. When turn wifi calling on I get 2 pop up messages “.. error… contact the carrier” 🙁 🙁
    I have done a network reset, turned off the phone and hard reset (both buttons turn off) help?!

  • Downgrade to iOS 9 via iTunes

  • Karine

    How? I got an error message, could not find the files…

  • Steve

    If anyone does downgrade from 9.0 beta or 9.1 beta to iOS 9 and gets the proper carrier update let us know if that works.

  • bspence88

    [Update] After calling tech support and refreshing my network settings (4 times) and then enabling Wifi calling on my account manually… It worked! (It didn’t work last night but it worked this morning.) Looks like corporate plans can access Wifi calling after all. Huge win!

  • Mitch

    See update 3 Fido has not enabled yet….

  • Steve

    What abou a non-local VPN while in Canada?

  • Ken

    This is great news, although one corp plan may be different than another. I really hope you are right, and the Rogers CSR I spoke to was wrong. Resetting my network settings now…

  • Steve

    Probably have to put your device in DFU mode first.

  • bspence88

    If it doesn’t work, speak to tech support not customer service. They can manually activate wifi on your account.

  • Parksy

    Is anyone having issues getting iMessage to activate after updating to iOS 9?

  • Dan

    Got it to work. I disable my wifi connection before enabling wifi calling.
    Then I entered my 911 info, got the waiting for activation message and now I see Wifi Rogers as my carrier

  • Steve

    I’m on iOS 9.1 beta. No issues with iMessage.

  • Parksy

    I was on 9.1 beta and restored down to the official 9.0. Now I’m having problems that didn’t exist on 9.1!!!

  • Works for me. Did restore my phone yesterday though

  • Steve

    What issues? Just iMessage?

  • Ken

    Still didn’t work. Called Tech Support. It sounded that they know how to fix this issue, but it involves someone going in individual accounts to manually setting something. I was issued a “ticket”, to be queued for this fix. No ETA as they are swapped. This could be your case, when yours started working overnight.

  • Thunder

    if you update to 9.1, you will lose wifi calling option again. I did that and I enabled it on ios 9. once I upgraded to 9.1 the option disappeared again. also keep in mind you can’t restore your data using the backup from ios 9.1 to ios 9.0!!!

  • ALI

    I FOUND THE WAY TO ENABLE FIDO WIFI-CALLING , ALL I DID CONNECT WITH NON LOCAL VPN ( CHOSE TORONTO SERVER BUT LIVING IN MONTREAL. ) AND IT WORKS GREAT . WIFI-CALLING AND TEXTING .

  • Carla Wray

    I just completed the wifi calling setup for Fido and it is on and working!! Thursday morning at 11am eastern time.

  • Thunder

    anyone knows how to get Rogers 21.1 ipcc file ? is there a way to force ios 9.1 with carrier 21.1 ?

  • Raz

    Why do you want wifi calling, when you have unlimited northamerican calling?

  • bspence88

    FYI, Wifi calling will still use your plan’s minutes.

    But to answer your question… I have a summer cottage where we don’t have any cell reception at but have satellite internet. I often can’t go because I need cell service to make important calls for work.

  • rielg2315

    iOS9/ fido 21.1, wifi calling working well. originally i couldn’t get passed the “contact your carrier” so i contacted fido, the rep told me that the the activation process through the phone basically adds a “SOC” don’t quote me but i believe he said “service Operation Code” to your account so that wifi calling will work. Once he added that code i turned my phone off and on, then i went into settings to enable wifi calling, it opened up a new window where i agreed to the terms, added my E911 info and saved, it returned to my screen where wifi calling was enabled! i used it all day yesterday and it works great! the status bar on my phone reads “WiFi Fido”

  • hub2

    This implies that if you’re overseas and the network you’re on is connecting through a proxy that’s *inside* Canada, it should be treated as a call/text within Canada.

    If it’s not, that’s a blatant money grab. There’s no reason a call/text over wifi, from anywhere in the world, shouldn’t be treated as a “local” call or text.

  • f1ght3r

    Didn’t work for me. I connected to the Toronto server through my VPN (PIA) and still doesn’t allow the wifi calling.

  • Raz

    Oh yes, bad reception areas. Didn’t really think about that.

  • Parksy

    For the most part it’s anything related to my apple id. iMessage, Facetime, App Store. I’m going to do another restore tonight.

  • Ken

    Called Tech support, told Rogers recognized the problem. I was issued a “ticket” to get queued for someone to fix it for my account. No ETA as they are swamped.

  • Shippo7

    This is Wifi Calling being activated with Rogers network. The status bar showing “Wifi Rogers”

  • Steve

    Good question. I would also like to know the answer to this. Have any non business customers successfully got a new baseband on iOS 21.5?

  • Steve

    You logged out of iMessage/iCloud before doing the restore right?

  • Steve

    I don’t think it’s possible to do that unless you do a factory restore first.

  • Dave

    Did you have to call Rogers to get it working?

  • Shippo7

    No, I never call Rogers

  • Widohmaker

    Working on FIDO. After enabling feature and going through setup process I tested by placing phone in Airplane Mode and then switching on Wifi. Network switches to ‘Wifi Fido’.

  • Chrome262

    worked for me, actually. it attempted to connect to a us vpn, failed, but once it did that it let me turn it on. I probably won’t use it much but its cool to have.

  • Patrick Charles

    This is handy when I’m overseas and I need to call home. No more Skype.

  • einsteinbqat

    So I would need to downgrade to iOS 9.0, activate the Wi-Fi Calling, then upgrade to 9.1 again?

  • Let us know what happens, the carrier update may stay after downgrading then updating to 9.1 beta?

  • Crosseyedmofo

    i would hold off from 9.1 until a few more beta’s come out and you have confirmation that it’ll work

  • Thunder

    if you upgrade again, you will lose wifi calling. you need to stay in 9.0

  • f1ght3r

    I just got off the phone with Fido, and it turns out that this feature can only be enabled on certain plans. My plan, $49.50 5gb unlimited canada-wide minutes, is not eligible for this feature. They offered me a plan with 3gb and unlimited canada wide calling for $70, or 6gb unlimited canada-wide for $95 and those plans could enable this feature… I don’t need wifi-calling that badly lol

  • Steve

    They’ll take any excuse to bump you off that sweet plan.

  • Nick

    For everyone having a problem enabling WiFi calling on Rogers:
    My phone was giving me the contact your carrier message, but I finally made it go through. I called support, and the person was looking through my account trying to figure out what it was, but I don’t think she actually changed anything. Eventually she put me on hold to talk to a senior person, and while I was waiting I tried activating it again, and success. I don’t think she changed anything on her end, so the fix MIGHT have been to try activating it ‘during’ a phone call. Maybe that’s not the fix, but it’s worth a try if you’re still stuck.

  • Nick

    Hmmm.. So after getting it working and showing ‘Rogers Wi-Fi’ in the status bar, it seemed to work only as long as the phone was awake. I made a couple calls no problem, then put the phone down. The next time I picked it up it was back to displaying Rogers in the status bar, even though WiFi calling is still switched on.

  • Magrat22

    Nope, didn’t work for me 🙁 Thanks for the tip though would have been great if that had been it.

  • It’s Me

    OK, well, it’s finally fixed.

    Why does it only work with no cell signal, i.e. airplane more with wifi on? T-Mobile doesn’t have that restriction, which is why theirs supports soft handoffs when transitioning between wifi and cell and back.

  • BigCat

    Totally agree!

    If you have a great plan and you are getting the contact your carrier message. Don’t call. Trust me, it’s not worth drawing attention to you and your plan. A quick review of your plan by a Rogers Rep could discover that you are no longer eligible to remain on that plan.

    Cellular companies in Canada are so much like “organized crime”. The actions of cellular companies in Canada have even become an election issue. Simply amazing!

  • Ken

    Isn’t Rogers One Number broken for iOS 9. It no longer rings when a call comes in. The app is gone from the notification page under Settings, at least in my case.

    Basically, you won’t know a call is coming in when your phone is asleep. I needed to launch the RON app, to see that a call is ringing.

  • Steve

    Just downgrade to 9.0. It too me 15 minutes. I didn’t even need to restore. I just put my phone into restore mode.

  • Steve

    For Rogers business or other customers, here’s what I did. I was on iOS 9.1 beta. I put my phone in restore mode, then chose update. After choosing update, it downgraded to iOS 9.0. It then updated my carrier settings to 21.1. I didn’t lose anything on my phone and didn’t need to do a restore. I then enabled wifi calling in the phone settings. I entered an address.

    The only odd item is when I call my home 289 number from my iPhone 416 number, it says I’m calling long distance. Weird. Toronto to Mississauga ain’t long distance!

    Seems to work ok otherwise.

  • Widohmaker

    I’m on a FIDO $43 BYOP plan and it works for me.

  • Xiaohan Jin

    after talk with rogers technician, he created a ticket and said will get back to me in 72 hours. Only 1 hour after I got a message from him saying the problem fixed. And I noticed the wifi calling is turned on by itself.

  • Thunder

    tnx for sharing, do you have this for Rogers as well ?

  • einsteinbqat

    Been using 9.1 since it came out. Haven’t encountered much problem.

  • einsteinbqat

    Not sure that I want to go through all the hassle just to get Wi-Fi Calling. I don’t need it all that much.

  • einsteinbqat

    Did you try it? That’s what happened to you?

  • Jer

    Finally got it working after talking with ROGERS TSR support. They said if you have a new share everything plan and nationwide video calling is not enabled then they need to provision it which requires you to turn off your phone after and wait a few minutes before restarting. After my iPhone 6 was restarted I enabled wifi calling flawlessly without errors.
    Try giving them a call and see if this works.

  • Jack

    The call quality is horrendous on wifi

  • Ace G

    Finally got it working with Rogers today but when i got home it went on Rogers Wifi even though i have 2 bars, anyone know if its supposed to switch to WiFi calling with 2 bars or less?

  • Thunder

    doesn’t work for me either. how can I find the URL for 21.5 ? I want to compare to 21.1 and see if there is a way to change it to enable wifi calling menu.

  • winnertakesteve

    reading the comments, this whole thing seems needlessly convoluted. I tried to enable it and it took me through all the steps with the 911 address etc, and then it said it had been successfully enabled on my account. But when I hit done, it took me back to settings with the toggle off. And trying to enable it just put me through the whole thing again with the same useless result.

  • Ken

    Under Wifi Calling, (“Wifi Rogers” at upper left corner), I was not able to send any text (sms). Making calls was OK. Any ideas how to fix?

  • BigCat

    Question:

    So, if you are in the US with data roaming turned off and WiFi calling turned will you still be charged roaming for all calls and txts made via WiFi calling?

    This is also assuming you do not have Roam Like Home or a Travel Pack.

  • jamiee

    worked for me thanks, I hope wifi-calling is free. no extra charge 🙂

  • Ken

    No. I could not send sms either. Receiving sms is ok. Making and receiving phone calls are fine too.

  • Sidney

    Unless you live somewhere with a poor coverage there’s no point activating it since we will be charged as if we were using the rogers/fido network.

  • Steve

    Once I saw the toggle, it was very easy to activate.

  • winnertakesteve

    Glad it worked for you, but it didn’t for me. And from the posts here, it’s giving a lot of people trouble.

  • Crosseyedmofo

    no the activation is free

  • Crosseyedmofo

    except for wifi calling not being supported, which is why you posted 🙂

  • Crosseyedmofo

    is it no cell signal or when its 3 bars or lower?

  • einsteinbqat

    Oh! I was just curious to see if it was possible. I don’t really care for Wi-Fi calling at the moment. I don’t really mind it.

  • Crosseyedmofo

    fair enough, i was tempted to go 9.1 but i need wifi calling so im glad for once i didnt early adopt 😀 (im curious about the new emoji’s)

  • It’s Me

    Yeah, maybe it is 3 and below. As of yesterday it works with cellular on anyway.

  • Karine

    Yes, just downgrade to iOS 9 and Rogers Wifi calling is now working.

  • Andre

    Messages and voice calls works fine for me. No problem setting it up either. iPhone 6+

  • Zing

    Wifi Fido finally activated for me! And it seems to be working!

  • Parksy

    Yes. It’s been fixed. Apple’s Activations team reset my profile. Took almost 40 hours to get it working.

  • Steve

    Frustrating. I imagine many others will have trouble with this.

  • pc

    Fido works for me. I have the 56 bucks, 2gb data, unlimited everything else plan couple of years ago.

  • Tommy

    It still doesn’t work for me. I am on Fido with an iPhone 6 from the States. (Sprint model, bought from Apple Store full price in Nov 2014.) The phone is locked for US domestic carrier but is fully unlocked for international carriers.

    The advantage over the unlocked model sold in Canada is it supports CDMA and TD-LTE band.

    I called Fido twice rto enable Wi-Fi calling on my account, both rep told me they were unable to add my IMEI to their system. It shows invalid IMEI. What they suggested is the feature might not be fully supported on a non-Fido device!!

    Anyone who are using an iPhone which was bought from other countries can report your result here??

    Thx

  • I’m on the same plan and was also able to enable Wi-Fi Calling. Decent plan!

  • Widohmaker

    I think the threshold for switching over to the Wifi calling system is based on the cell signal strength at the location where you are also connected to Wifi. I have great Wifi at home but my phone will only switch to Wifi calling if I switch off the cellular radio i.e. the phone thinks that my cell signal strength is good enough not to switch to wifi.

  • My area normally has 1 bar of LTE and 3 bars of 3G…ever since enabling Wi-Fi Calling, my phone has been in the Fido WiFi Calling zone since.

  • Justin

    Hm, I’m in the same boat with the 6+ from Sprint. I called Fido last night and they just said they’re still having a known issue enabling wifi calling, nothing about an invalid IMEI. Can you use your phone at all on Fido?

    The only reason I would think the IMEI would matter would be if your phone was reported lost or stollen…

  • Stefan Jovovic

    I can’t activate it.. I go through the process and it says success but the wifi calling toggle stays off. I have a old max plan: 57$, 6gb, 250 day min, unlimited evenings, visual voicemail, unlimited everything else.

  • Tommy

    Hi Justin, yes I am using everything on my phone with Fido. Facetime, iMessage, etc.. all worked fine.

  • Shawn B

    same situation for me. do you have Rogers one number

  • Stefan Jovovic

    No and im with fido

  • Kirk

    Yeah it seems like the issue is resolved. I got an automated phone message saying that my ticket has been resolved. Plus a few hours ago the Wi-Fi calling started working (as in the switch was enabled) and I can see that it works good in my area now

  • Justin

    Still can’t activate on Fido for me 😐 Fingers crossed that Rogers saying it’s fixed doesn’t necessarily mean Fido as well in this case…

  • Jamdread

    Try turning off wifi first.

  • Widohmaker

    I think this is a smart feature that will reduce strain on cell networks and improve the experience for users in areas with poor signals.

  • I was able to get Wifi calling to work. At first, I was getting an error when trying to enabling it, asking to call my operator.

    I have a 2-3 (?) years old $60 Talk & Text w/3GB Data plan and an unlocked iPhone 6 running official iOS 9.

    1. Chat with Rogers support and asked to remove Rogers One Number (thanks you guys for this info)

    2. He disabled it and told me it could take up to 24h before it’s actually disabled

    3. Waited 10 minutes and rebooted the phone

    4. Was able to enable Wifi calling (process took around 5 minutes)

    Since I just enabled it, the only way I was able to test it was to switch my phone to airplane mode then enable Wifi. I saw Rogers Wifi and was able to make a call. Sound was great.

    Now I only wish it’ll auto enable when I’m at work since there is a signal but a very crappy one.

    Hope this can help!

  • Nick

    I’ve figured out the answer to some confusion… once WiFi Calling is successfully turned on, WiFi Rogers only appears in the status bar if there’s very low or no cell tower signal. A terrible system if you ask me, because my phone thinks it’s got great signal in my place until I try to make a call. Then it realizes I actually have terrible signal here during the call, but it don’t transition to WiFi Rogers until I hang up or the call fails. So at least if I call the person back right away it will be over WiFi, but initial calls still have the same crappy reception they’ve always had. It’s too bad there’s no option to make it prefer calls over WiFi instead of cellular when either is an option.

  • Steve

    How do you know that the wifi Rogers thing only shows up when the cell service is crappy?

    I have 1-2 bars at home and my Rogers wifi thing seems to always be on.

    Thanks.

  • Thierry Marques

    For some reason, I can get the message saying it’s been activated and taken to the e911 form where I have to input my address. But the CONTINUE button at the bottom of the page doesn’t work… so my only option is to cancel this form, which cancels the entire activation.

    Any idea?
    iPhone 6 unlocked, iOS 9, Fido 21.1.

  • ipostic

    Worked for me. I spent 25 minutes with Fido chat and they were useless asking to restart the phone and things like that.
    I connected to Toronto server through PIA VPN (i’m in Alberta). Disabled Wi-Fi signal. Enabled Wi-Fi calling and went through the steps to enter the address. After that, Wi-Fi calling still showed as Off in settings. Restarted the iPhone, disabled VPN, enabled regular Wi-Fi signal and now Wi-Fi Calling shows as being on.

  • ipostic

    try to reboot after you get through WiFi Calling setup. It showed off for me as well until next reboot.

  • ipostic

    See above with VPN solution. Worked for me.

  • Actually got it working and made a call using it. Crystal clear! My dad couldn’t even tell the difference. Well done Apple. Incidentally, I’m in an old building with poor signal, so I’m constantly on WiFi calling. Actually really glad I enabled it!

  • Sounds like this is going to be perfect for you!

  • Steve

    Same here. Made a call to Arizona and it sounded great. My house gets crappy cell reception.

  • mackman6151

    Wifi calling is not for free minutes. It’s for low cell coverage areas.

  • thecomputer

    That happened to me as well and it was because I put my full address where it asks for just the number. Essentially, the continue button isn’t showing because one of the required fields are missing.

  • Joey

    Does Videotron or other regional provider will offer wifi-calling soon?

  • According to Rogers’ FAQ on Wi-Fi calling, you won’t be charged for calls and texts back to Canada, as long as you’re placing them via Wi-Fi calling and not the cellular network you’re roaming on — however the FAQ also states that Wi-Fi Calling is supposed to be used by default, when available, when you’re roaming.

    Calls placed and texts sent to non-Canadian numbers will be charged as per the normal rates or bundles.

  • According to Rogers’ FAQ, calls and texts to Canadian numbers would be free while roaming, as long as they’re over Wi-Fi Calling and not the cellular network. Calls to non-Canadian numbers will be charged normal rates as if they were being made over the cellular network.

  • For whatever bizarre reason, VoLTE was only rolled out for one specific Android device that Rogers announced last spring (the LG G3 Vigor, IIRC). It hasn’t come to any other devices yet, and VoLTE is required to handle Wi-Fi Calling handoff. T-Mobile has VoLTE support for the iPhone, which is why handoff works down there.

  • There is seamless handoff when it’s properly implemented (like it is on T-Mobile). Since Rogers hasn’t rolled out VoLTE to the iPhone (or any devices other than the LG G3 Vigor, actually), handoff doesn’t work.

    This is also why the 5c and 5s don’t do handoff, even on T-Mobile. No VoLTE support in the iPhone hardware.

    Hopefully when Rogers does get around to bringing VoLTE to the iPhone, we’ll get handoff support as well.

  • Thierry Marques

    Wow, you saved my life, hadn’t properly read… so now I was able to go through al the steps, and it shows as activated.

    However, if I try activating the airplane mode and keep the wifi on, I cannot place a call. Tried turning wifi off/on, rebooting the phone… the wifi calling option is ON but I cannot place a call. Any idea?

    Thanks!

  • CapnKrust

    Update: After 24 hours on Fido’s Tier 2, got a msg asking me to retry (and a iOS reboot), both phones work perfectly with wi-fi calling. Most of the time, sounds even clearer than usual that’s for sure. Only time it’s a tad choppy is when I’m uploading stuff to a server or streaming a show.

  • CapnKrust

    Ditto, pretty fantastic, considering I’m in a rural area where’s there’s no signal whatsoever. Quite the step forward.

  • thecomputer

    I just tried on my phone and I’m able to make calls while in airplane mode with wifi on. So the use-case is definitely valid.

    I don’t have a particular solution but I can suggest two things that might help:
    1) a hard reboot by holding power + home buttons.
    2) if 1 doesn’t help, you could try Settings -> General -> Reset -> Reset Network Settings.

    Note that 2 will remove all your saved/known wireless networks.

  • Really?? How nice. Mind sharing the link to this FAQ?

  • Thierry Marques

    Works now, thank you!

  • This is very cool, thanks for the info.

  • thunder

    anyone knows the direct link for iOS 9.1 beta 2 carrierbundles download for .ipcc file? the new version Rogers 21.5.1 will let you enable wifi calling.
    you can download this file and update your carrier using iTunes for iOS 9.1 beta 1 and then use wifi calling.

  • thunder

    Actually I had to delete my Beta profile and the update showed up. I did OTA update and now wifi calling works on 9.1 Beta 2

  • Jesse

    Is anyone still having trouble enabling wifi calling? I get to the page where you register your address, but then it just goes back to the settings page and the slider doesn’t move 🙁

    I’ve even restored my phone and what not as well.

  • Yearoftherat

    Same issues here but running ios 9.1 beta 2.

  • Jesse

    Yeah, that was my next question. I was thinking of updating to that if not.

  • Mike

    No joy for me.

    Picked up my iPhone 6s yesterday morning, updated to iOS 9.0.1, installed the new carrier settings, then phoned Rogers to remove the OneNumber service. No joy enabling the wifi calling, kept getting the “contact your carrier” message. Phoned Rogers again, they check the account said it should be fine but can take 24hrs for OneNumber to deactivate. Tried again this morning, still no joy.

    I’ll wait until Monday. If it still won’t turn on then I’ll make another call to Rogers.

  • andrewe

    There is an option to prioritize Wi-Fi calling: Airplane mode.

  • Woodspire

    Fido was able to fix my wifi calling problem this morning. It was the city that was causing a problem. They are using canada post address validation but they send the address to the 911 service afterward. My real city is st-bruno-de-montarville but canada post was suggesting only st-bruno. Fido told me they will add a error message when the 911 service reject the address. So check if your address is correct and even if it ask you to fix it, use the address you provide.

  • bob

    anyone have .ipcc file for Rogers, 21.1

  • Joe

    ANYONE HAVE .ipcc file for Rogers, 21.1

  • Brendalee

    I’m with Fido and wifi calling saved me. I had went to my dr and she ended up sending me to emerge. By the time I got there I needed to call my family to let them know where I was, but no service at the hospital. I got the wifi password from the nurse and set up wifi calling and was able to call and text my family that I was ok. I also have crappy calling in my apartment building despite being in a great service LTE area, and now with wifi calling it works perfectly. Best iPhone feature yet!

  • Whoa, awesome story! Hope you’re OK!

  • Brendalee

    Yes, I am now, thank you.

  • Daniel Gray

    Doesn’t work anymore. Lost WiFi calling ability with the iOS 9.1 update, and can’t get it back even with this trick.

  • Megamancito

    After having the sames issues and trying the VPN solution, I decided to go ahead and call Fido. The guy who helped me was clueless, BUT! He was open about it and consulted his documentation and ended up chatting with someone from tech support. Here are the steps that I used to get it to work on my (non-fido) unlocked iPhone 6:

    1. Put in sim card, and make sure you install any carrier updates. I am running 21.1
    1.1 (Optional?) Call Fido and ask them to reset your “profile”
    2. Go to Settings > General > Reset and Reset Network Settings.
    3. Reboot your phone
    4. Here’s the tricky part, make sure your Wifi is OFF and your data is ON
    5. Go to Settings > Phone > Wifi Calling and enable it. It shouldn’t ask you to contact your carrier anymore and it should let you setup the E911 settings

    To test:
    Wait a minute or two. Turn airplane mode on and wait for the Wifi Fido signal to show up at the top. It may take a few minutes if you are having difficulties obtaining an IP address from your router.

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