Rogers iPhone 7 Pre-Orders Ship; Some Reservations Cancelled [u]

Rogers has started to send notifications to some customers to let them know their reserved iPhone 7 and iPhone 7 Plus units have shipped to stores, such as the following email received by iPhone in Canada reader @MatBeausoleil:

Screenshot 2016 09 14 19 59 37

While there’s good news, there’s also some bad news for some Rogers customers. Another iPhone in Canada reader emailed to say Rogers cancelled his reservation, noting the latter was made through the “incorrect Reservation System.”

Rogers reservation fail

Rogers iphone 7 cancelled

What’s interesting though, is our reader said he made his reservation through the upgrade method under MyRogers. He received an iPhone 7 confirmation email, which noted the store address for pick up, plus noted he was at about #400 on the waiting list. That really sucks—I’d be livid.

On a side note, iPhone 7 and iPhone 7 Plus units have already reached some wireless carrier stores. The following image was sent in from an anonymous reader:

Screenshot 2016 09 14 20 19 29

Have you received notification your Rogers or Fido iPhone 7/7 Plus pre-order has shipped?

The iPhone 7 and iPhone 7 Plus are set to launch on Friday, September 16 in Canada.

Update Sept. 15/16: We reached out to Rogers and a spokesperson responded with the following statement:

We’re making sure that all of our customers get their iPhone 7’s as quickly as possible. Any business customers who re-place their order here: http://www.rogersdirect.ca will be placed back in the pre-order line in a similar spot.

From what we understand, some business customers made reservations on the consumer pre-order site, which is why their orders were cancelled. These business customers were contacted to then re-order through proper site.

Rogers also commented on the high demand of iPhone 7 pre-orders, to say the following:

There’s no question, our customers are iPhone fans and that’s reflected in our pre-orders for both Rogers & Fido.

Click here to learn how to find your UPS tracking number for iPhone 7 and iPhone 7 Plus pre-orders from Apple. Update: if you enter in your phone number under Reference on UPS.com, you can track your Rogers reservation.

Founder and Editor-in-Chief of iPhoneinCanada.ca. Follow me on Twitter, and @iPhoneinCanada, and on Google+.

  • Daniel

    Was #175 with Rogers for an i7 128GB Gold. Today, it changed from “in line” to “in progress” and just recently received an email that it shipped! Hopefully will have it by tomorrow for pickup.

  • Tyler

    I’m #7 for the 256 plus jet black. Mine will be shipping to my house. It’s still “in progress”. Hopefully I’ll get an email tomorrow

  • David Marino

    Fido / Status “Open” / Position in line “28” / Iphone 7+ 128 GB Jet Black / Vancouver. My hope of having it by Friday are pretty slim now

  • Abdel R.

    Fido: OPEN #3 in line iPhone 7+ 128 Jet Black! Anyone have any idea when that might change?

  • Buddha

    Was #82 for Non-Jet Black Plus 256 GB on Fido, now #80 …. My hope is I get it before November lol.

  • FragilityG4

    Come on kiddies grow up! Daddy needs a new phone but that money is being spent on your diapers!!

  • Glassbase

    I was 40th on preorder day, then 39 the next day (I assume someone ahead cancelled).

    Sometime yesterday my order switched to “in progress” status. Still no shipping notice this morning yet. Hours are counting down, come on Rogers.

    Edit – 7+ 128GB Gold

  • Shawn Zeek Clarke

    So I’m reserved with Fido for a 128GB, black 7 Plus – I was number 40, then dropped to 38 yesterday and this morning I’m sitting pretty at number 2. I called Fido yesterday and asked them what this actually meant, I was told that your position number was your position in the country with Fido, not specifically my store, city or province! So that puts me at number 2 in the country for that model I guess? That said, I was low double digits with the 6S last year but still decided to show up at the store early to get in line before they opened and when the guy opening the store arrive I was told they hasn’t received their shipment yet. I got a call later that afternoon from the store saying my phone was ready for pick up. Too bad for them, I had hedged my bets and had a backup at 10AM waiting at the Apple Store!

  • I was 84 in line for Rogers.

    Apple iPhone 7 Plus 128GB Black
    i7 Plus 128GB Black

    Status: IN PROGRESS

  • huddyrocks

    Mine (7 plus ,128-Black)switched to “In Progress” Last night. No shipping email yet though…

  • Shawn Zeek Clarke

    I’m #2 for Fido OPEN for 128GB Black Plus – I’m in Ottawa – where are you?

  • Abdel R.

    Montreal

  • Shawn Zeek Clarke

    Doesn’t sound like we’ll be getting our phones tomorrow if they are still “OPEN”:

    If your status is “open”, your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

    If your status is “in progress”, we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

    If your status is “shipped”, your phone has left our warehouse and is on its way to the store you chose.

    If your status is “cancelled”, your reservation has been cancelled and your reservation fee will be credited back to your account.

  • Shawn Zeek Clarke

    Yah I agree, I’m #2 for Black 128GB PLUS – doesn’t seem likely if it hasn’t at least gone to IN PROGRESS yet considering I still needs to actually SHIP after that.

    If your status is “open”, your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

    If your status is “in progress”, we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

    If your status is “shipped”, your phone has left our warehouse and is on its way to the store you chose.

    If your status is “cancelled”, your reservation has been cancelled and your reservation fee will be credited back to your account.

  • RJP

    i’m #7 for both the gold and black 7+ 128gb on the rogers direct business device reservation system – does anyone know that when it says #7/489 for the black 7+ 128, is that JUST business customers or is that queue both business and consumer? Also mine have both been on “in progress (pre fulfillment) since day 1 when i reserved it…and it has not changed. I hoped being #7 would have meant it ships today, but so far no progress.

  • Abdel R.

    Just chatted with Fido, don’t know how accurate this is.

  • 6boi

    i got the email saying my iPhone 7 (128gb black) shipped last night, what are the chances i get it tomorrow?

  • Brian Lin

    I reserved my iPhone 7 128GB black with Fido, and was #18 in line. The status turned from OPEN to IN PROGRESS on Tuesday, and it was shipped yesterday. The tracking info showed it is out for delivery right now!

  • Shawn Zeek Clarke

    Sweet! I hope it’s not!

  • Daniel

    same here, nothing has changed…Did you get a tracking #? Rogers says the email is supposed to include that, but mine doesn’t seem to have it…

  • Ian Geoffrey Minton

    #7 in line for a i7+ 32 gig and have had no movement.. 🙁

  • 6boi

    yeah i didn’t get a tracking number either, i think ill call the store i shipped to an hour or so before close to see if they received shipment

  • AccordTR

    I don’t think carriers got many Jet Black, as even the Apple Store had very very few for pre-order in Canada. You might have a bit of a wait

  • Daniel

    So I received a shipped email ytd afternoon and I just got a call from the Rogers store saying they’ve received it and is ready for pickup tomorrow. They can’t hand them over today.

  • Eric

    My Fido rose gold iPhone 7 128gb is waiting for me at Masonville place in London Ontario. They just called me.

  • 6boi

    sweet! thanks for letting me know! really appreciate it, hopefully i get a call soon!

  • Vinnie Basso

    Im with rogers #12 for iphone 7 128gb jetblack, I’m a business line so i cant check status online.. they say im in progress , but no shipping email… anyone else get a shipping email and tracking in ontario? Called a line agent and they say some people will get in November !!!

  • Jonni Martinez

    the lineup is nationwide not just in ontario so your 12 in all of canada … anyone past #10 might get it on the 2nd shipping & people in the 50+ to 100+ will wait over a month

  • Jonni Martinez

    im #7 for a silver 32G with fido & my status still says open …

  • Ian Geoffrey Minton

    So much for lucky number 7! 😀 I guess we know that they don’t even have 7 of each phone nationwide with Fido at launch.

  • Vinnie Basso

    wow Thanks @jonnimartinez:disqus

  • Jonni Martinez

    they should have at least 10 models of each gig/color for every carrier in canada + a specific amount for the apple pre orders & line ups

  • grolt

    I am #36 for i7 128GB Jet Black and it still says “OPEN” and I’m in Calgary. I elected to ship it to the store rather than home – I’m wondering if the ones in progress listed here are for home delivery or in-store pickup? When I pre-ordered the 6, I was #43 in line and was able to pick it up first thing in the morning on launch day.

  • Jonni Martinez

    they said the status can change at any moment … i imagine that only the first 10 of each model will get theirs but who knows

  • RW

    I am #3 with Fido for i7+ 128GB silver…..still “OPEN”, so not looking good for tomorrow

  • I have it going to a store near my house and it’s “In Progress”

  • Connor Mackenzie

    #3 with Rogers and its still at open…..

  • Connor Mackenzie

    *Jet Black 128GB

  • John Johnson

    #1 in line for the iphone 7 plus 32 gb black but, it’s still “open” My brother reserved a iphone 7 from rogers as well (19th) position and it was shipped last night. I hope I get the 7 plus tomorrow.

  • RJP

    Has anyone with Rogers business (that has a reservation on Rogers direct) had any shipments or any updates that look more promising than my “In Progress (pre fulfillment)”?

  • Glassbase

    My status is still “in progress” — looks like I ain’t getting mine tomorrow. Calling Rogers and threatening to cancel to see where that lands me.

    40th (quickly to 39th) national wide should have secured me one IMO.

  • Tim Jones

    For those of you receiving cancel notifications, here’s what Rogers had to say to me when I investigated my own cancel notification:

  • Vinnie Basso

    nope still in progress.. im in Kingston ontario… you?

  • Chartrand Michel

    Pretty sure too ! Make no sense doing pre order like this …

  • RJP

    London Ontario and still the same

  • Alexandre Joly

    I am number 7th for the iPhone 7+ Black 32G and still says Open..

    Not happy about that.

  • Alexandre Joly

    Number 7th and Still open

  • Alexandre Joly

    Same here. Number 7th

  • Alexandre Joly

    I am 7th for the iPhone 7 PLUS black 32Gb and it says Open…

  • Ian Geoffrey Minton

    I went from #7 to #6 today, so looks like they have exactly one i7+ black 32gig LOL

  • Ian Geoffrey Minton

    I was #7 and moved to #6 now so looks like I’m right ahead of you.. still open for me as well.

  • Shawn Zeek Clarke

    Yah according to what I read on Fido’s website OPEN just means we’re next on line to be processed and shipped. I’m still number 2 and OPEN… not very confident at this point given everything I’ve been reading regarding low inventories of the Plus models.

  • grolt

    I moved from 36 to 28 today…is yours still open?

  • Uri Peliowski

    Were you #7 on Friday morning? I was #18 for a black 128 7+ and mine moved to in progress yesterday

  • Connor Mackenzie

    yep i have no idea whats going on with it

  • Anastasia Timotin

    My iPhone shipped last night. What are the chances I get it tomorrow? I can’t figure out how to track the shipment…

  • Glassbase

    Woo. Mine shipped.

    Just received text and email that my phone shipped. Hopefully it gets to store tomorrow.

    Hope everyone else starts seeing late shipping notices too.

  • Connor Mackenzie

    im at #3 in line and im still at open, have no idea whats up

  • Ian Geoffrey Minton

    Yes, I was #7 from 6am on preorder day. It’s moved one number, my guess is from a cancellation. Looks like the larger storage capacity 7+ models are moving faster which is odd. Enjoy the phone!

  • Uri Peliowski

    I guess Apple figured if people were paying the difference for a 7+ they would be ok with paying for the extra storage.

  • Tyler

    Shipped to your home address or a Rogers store?

  • Anastasia Timotin

    Rogers store

  • disqus_K3vevQzITa

    I have for my order the same phone and same position.
    iPhone 7
    i7 Plus 256GB Jet B
    Position: 7

    It doesn’t sound good. It means that the position is not nationwide. First I’ve heard that it was nationwide but then, when I was driving by the rogers store, they told me that it is position for their store for all pre-orders. Strange, not sure what to think about “Position”. Did you perhaps order from Fido?

  • Blake

    2nd in line for a 7 plus 32gb gold, still in progress… 2nd in line and they couldn’t fulfill it…

  • Tyler

    Mine is with Rogers, but it’s a corporate/business account. Maybe there are two different reservation lines? So you’re #7 to pick up at a store? I wish Rogers could provide more/better clarity in regards to their reservation system

  • disqus_K3vevQzITa

    I’m #7 to pick up in the Rogers store. Ordered as a new client (not a Rogers client at the moment). It can be that existing clients have a separate line up. It is very unclear. It is Sep 15th evening and it is still says OPEN in order details. Not sure when I will be even getting it. I think it can easily take a couple of weeks.

  • disqus_K3vevQzITa

    What phone are you getting? I’m #7 for iPhone 7 Plus 256GB Jet Black. Says still OPEN. Ordered through rogers to be shipped to store. I don’t think i will be getting it tomorrow.

  • Tyler

    Mine is still
    “In progress(Pre Fulfillment)”

  • rolo

    im number #5 right now same 128 jet black 7…. still open what a joke the system has failed again however im not surprised.

  • Tyler

    Yup. who knows at this point? Last weekend I had a glimmer of hope that I’d get my phone on launch day, but I’ll be lucky to have it by next friday.

  • Connor Mackenzie

    Called my store and they’re expecting a delivery between 10-11 so it better be there

  • Blake

    Exactly, I’m fairly certain they are based on what store you order it too. ie. 2nd in line at that store, for that model. Yet, mine still has not shipped…

  • Shan0000

    I’m #2 in the business reservation system and haven’t got any email regarding shipment yet,(7 Plus Rose Gold 32 G) doesn’t look like I’m getting it today…..

  • Alexandre Joly

    Still open for me.

    What the heck.

  • Ian Geoffrey Minton

    I changed my pick up location about an hour after ordering with Fido and my place in line didn’t change so it’s definitely a nationwide list.

  • Andrew B

    Was #6 on reservation day got a message on Sep 15th midnight that it was shipped. UPS tracking says should be delivered by the end of Sep 16th in my Fido store.

    Wifey was #56 on reservation day, switched to #16 on Sep 15th.. still says open.

  • Blake

    Well shit. Apparently 2nd in line nationwide doesn’t get you a i7 plus device launch day…

  • Connor Mackenzie

    What a joke called my Rogers store and the lady said your place in line doesn’t mean a thing. Last time I go through a carrier to pre order

  • Tyler

    whaaaaaat? did she both to explain that?

  • Meanmusic

    Fido
    Apple iPhone 7 Plus 128GB Black

    Status: OPEN

    Position in Line:20

    Did Fido get any iPhone 7 Plus models today?

  • Connor Mackenzie

    No but apparently my phone is going to be in their shipment for Monday but I’m going to inquire because she said people behind me in line have gotten their phones at the store today

  • Connor

    #2 in line now for 128 gb jet black iPhone 7 but I’m still at open…. this system makes no sense

  • Alexandre Joly

    Did you have any tracking number? I am number 8th and still open.

  • Alexandre Joly

    I’m 8th and still open…

  • Alexandre Joly

    8th and still open…

  • Connor Mackenzie

    No nothing still at open #2 in line

  • Alexandre Joly

    How did you get confirmation that it was going to be shipped Monday ?

  • Connor Mackenzie

    When I called to ask if they got my phone she said it wasn’t in the shipment they got and I questioned why given my place in line was 3 and she said that she expects my phone will be in Monday’s shipment so I don’t know for sure if it’s coming Monday I’m just going off of what she said

  • Alexandre Joly

    I spoke 2 hrs with Rogers and no one was able to help me.

    They say they cannot look for that information, if they cannot, who can.

  • Connor Mackenzie

    Did you call Rogers themselves or the store you chose for pickup? I called the actual store. I have no idea if it’s solid info or not she just said based on my position in line it should be in the shipment they’re expecting Monday

  • Alexandre Joly

    Both, no information, my store received 4 iPhones today.

    I am 7th in Canada, find what’s wrong

  • Buddha

    79 for Non-Jet black Plus 256 GB … You guys think I’ll get it by November?

  • Buddha

    Apparently a fido store in Mississauga got 2 plus reservations delivered this morning. So let’s hope we get our phones by the next launch lol

  • Connor Mackenzie

    I’m second now for a 128 gb jet black. I was 3rd at the start of today and I’m certain my store got more than 3 phones. My local Rogers store doesn’t have the best reputation though

  • huddyrocks

    Mine switched from “in progress” to “shipped” on Thursday night. Was in the store ready for me Friday. Gotta say , this thing is beautiful!
    7 plus 128 black

  • Meanmusic

    No change in my position

  • TheEugeneKam

    Well looks like I got screwed. Jet black128 7+ still open. Second in line in Canada. Tweeted rogers and they said mine should have shipped yesterday. What the hell I’d going on.

  • Alexandre Joly

    Any news?

  • disqus_K3vevQzITa

    Just wondering:
    – Did anybody receive 7 plus Jet Black 256GB already or at least it was already shipped? Are we all will be waiting until November?
    – Did anybody receive the phone while the website status says open?

  • shumaila dard

    Did you order a 7plus? I had contacted Rogers and they told me not to even bother preordering and to just walk in store which I did…. only to find out that they did not even receive any IPhone 7plus!!

  • Glassbase

    I preordered. I was 39 in line on preorder opening day. I received mine yesterday

  • shumaila dard

    Oh okay! Thank you so much!!

  • Ian Geoffrey Minton

    I moved to 5 now. I assume another cancellation. Fido didn’t get any stock of these phones.

  • Meanmusic

    I was able to reserve and pickup a Black 7+ 256GB at the Montreal downtown store yesterday. Cancelled my Fido reservation. The status never changed from Open. Going through Apple is definitely the best option.

  • Brandon

    i am a rogers business customer, #155 for 7 Plus 128GB Black. Contacted Rogers this morning and spoke with a Rep. that said first shipments should start coming out for business customers on the 23 (thats what they have been told) and that if you are in a close proximity to a major city or UPS centre you should receive your phone on the 23, or if a distance from a large city add an extra day. He also said that a second wave of shipments are expected on the 24. The Rep also informed me that to his knowledge no other business devices have shipped as of yet.

  • Brandon

    your number refers to just business account customers. First shipment for business customers is supposed to be sent out on the 23, thats what i got told this morning. Mine also has said “in progress (pre fulfillment) since reservation day.

  • Tyler

    Awesome. So it looks like those that are getting them shipped to the store have priority over those that chose to have them shipped to their home?

  • Tyler

    Did you get your phone on launch day?

  • Tyler

    Thanks for the update. I’ll keep an eye on the reservation list through Apple and hope that I can upgrade in store sometime this week. Both Apple stores in Calgary are out of stock for all Plus models.

  • Anastasia Timotin

    Yes I did!

  • Tyler

    Has anyone with a business account heard anything?

  • WTF

    I’m #2 in q for 128 gb black plus through rogersdirect.ca. It’s Monday. I’m still in the “pre” stage. DAMN Q!

  • WTF

    Yes. That he couldn’t identify what was holding me up as I was number 2 in Q and it is Monday and still hasn’t been shipped. The business rep said I’m sure it will ship soon and that was the best I got.

  • WTF

    I’m second in line for the 128 7 plus in black and it still hasn’t shipped as of now. Pretty disappointed.

  • WTF

    7+ in jet black won’t ship till late October at the earliest according to apple. Thats why I ordered the regular black.

  • Brandon

    i dropped from 155 to 133 today for the iPhone Plus 128gb black, either a bunch of people cancelled their orders or they started shipping. I’m going with the latter.

  • Brandon

    for business account

  • Tyler

    I’m # 7 – still sitting in progress.

  • Brandon

    Have you always been at #7, or has your number changed at all. I would assume that people at the front of the list would get priority?

  • Tyler

    I went from #9 to #7. I’ve been #7 for a week. No change. I guess I’ll call today or tomorrow

  • Brandon

    keep us posted on what they say.

  • Frank

    My 7+ Jet Black 256GB
    Still sitting on #7 and OPEN. Kind of wondering.

    #1 If apple original shopping site says that it will be available in November. Does this mean that no provider will have them till November too or providers have own separate inventory?
    #2 How about apple store (in-person) will they be getting them before November?

  • Richard Rowntree

    Super pissed.

    I’m 25-252 for a 7 plus 256 gig matte Black. And have been since Thursday on the business site.

    No movement at all.

    Good job Rogers. I suck again!

  • RJP

    Woohoo!!!! Both my phones show progress – in progress finalization – I was #7 / 150ish for the 7+128 gold and now I’m 0/112, and was #7/650ish for the 7+128 black and now I am 0/ 587 – the update history shows phones were activated and everything so I am guessing should be shipped in the next day or so – looks like maybe the first 30-50 in line will be getting theirs soon!!!

  • WTF

    Mine is now being finalized for activation as of 3 hours ago. It looks like it will be shipped tonight. There is movement finally!

  • Brandon

    Not sure if this is correct information, but on the business site when i was preordering my device it said “6+weeks” under the jet black iPhone Plus option. I’m assuming that was referring to the shipping delays.

  • Tyler

    Is “finalized for activation” the next step after “In progress (Pre Fulfillment)”? I guess that’s good news for me. I’m only 5 away from you.

  • WTF

    No it went to “in progress activation” and then within the space of a half hour went to “in progress finalization” it didn’t ship as of yet that took place about 10 hours ago. I expect it to ship in the coming hours and then I should hopefully get an email letting me know its on the way.

  • gaga123

    I pre-ordered my phone on Sep 9, was told I was #2 in line. I called Sep 15 to make sure everything would go smoothly and was told not to worry because I am #2 out of #99. On Sep 16, no shipping email. I called and was told not to worry again because I am #2 out of #155. I called Sep 17 again, and was told everything is in progress and would “most likely” get my phone because I am #2 in Q. No shipping email. I called Sep 20, and they told me first, “you didn’t update your plan”, “yes I did, I confirmed to upgrade to $75/mth”. Put on hold and comes back saying, “we don’t know how many phones came in, so maybe one came, and that was shipped”, “then it doesn’t make sense because wouldn’t I be #1 in line instead of still being #2?”. Put on hold and comes back “re-assuring” that when the next batch comes in, I will be “#2” to receive the phone.
    WTF! (FYI: I didn’t even order the popular color jet black; I ordered a rose gold iphone 7plus 128 gb)

  • gaga123

    I pre-ordered my phone on Sep 9 with Rogers, was told I was #2 in line. I called Sep 15 to make sure everything would go smoothly and was told not to worry because I am #2 out of #99. On Sep 16, no shipping email. I called and was told not to worry again because I am #2 out of #155. I called Sep 17 again, and was told everything is in progress and would “most likely” get my phone because I am #2 in Q. No shipping email. I called Sep 20, and they told me first, “you didn’t update your plan”, “yes I did, I confirmed to upgrade to $75/mth”. Put on hold and comes back saying, “we don’t know how many phones came in, so maybe one came, and that was shipped”, “then it doesn’t make sense because wouldn’t I be #1 in line instead of still being #2?”. Put on hold and comes back “re-assuring” that when the next batch comes in, I will be “#2” to receive the phone.
    WTF! (FYI: I didn’t even order the popular color jet black; I ordered a rose gold iphone 7plus 128 gb)

  • Tyler

    The agent I spoke to was very friendly and trying to be helpful. She didn’t actually give me any information that I didn’t already know. She did say that each store has their own queue and that I’m only #7 for the business accounts. Kind of frustrating not knowing if I could be waiting 2 days or 6 weeks. Really wishing I hadn’t sold my 6s Plus last week. Using my old iPhone 4s is painful.

  • Tyler

    Any update on your phone?

  • WTF

    It was shipped and I was given a tracking number approx 5 hours ago

  • Tyler

    awesome.

  • Vinnie Basso

    STill no phone i’m a business line customer IP7 jet black plus 128gb im in kingston ontario.. anyone receive a jet black plus 128?? im #11 on reservations system

  • Brandon

    Rogers doesn’t seem to know whats going on, I’ve run into this with my preorder too.. I’ve been told so many different things from them. For example i was told that no iPhone 7 plus were available in stores. I decided to call some stores to see what they had, not sure where you are located but multiple stores had the 128gb rose gold and gold iPhone 7 plus that they got in shipment today.

    – Oshawa Centre Rogers, Oshawa Ontario
    – Upper Canada Mall Rogers, Newmarket Ontario
    – Yorkdale Mall Rogers, Yorkdale Ontario

    They didn’t have any of the Black or Jet Black in stock. Some stores i called said not until November for the 7plus, yet some stores are getting shipment. I would say call stores around your area and see what they have.

    I would also make a point to Rogers that you are aware that the phone you preordered is available to clients who have not preordered, and see what kind of compensation they offer.

    Good luck!

  • Brandon

    thanks for the update! I’ve got a buyer waiting to buy my 6, i wasn’t expecting it to take this long.. I’m glad i didn’t sell it. Hopefully you won’t have to use that 4s for too much longer. I have seen zero movement on my preorder today. holding strong at 130 of 600+.. sigh.

  • Brandon

    did you get the phone through apple or through fido?

  • Ian Geoffrey Minton

    Through Apple. The line isn’t moving with Fido.

  • Josh123

    I got tired of waiting on BusinessDirect (88/226) for a Matte Black 32gb Plus. I just managed to reserve a 128gb Silver Plus from Apple, anyone enlighten me as to how buying a carrier phone from Apple works? Im switching from one business plan to another to take advantage of the $200 discount. Thanks!

  • Apple has access to carrier systems, so it should be like visiting any Big 3 store.

  • Frank

    Any updates, any movement on 7plus jetblack for anybody? I may decide to go with a regular black, but didn’t see much of the phone on sale neither.

  • Frank

    While waiting for the phone in Rogers line, I will be trying to get through apple local store. If I get one, I can cancel Rogers order.

    What I’m wondering. If apple.ca says it is available in November, does this mean Cellular providers and apple local stores won’t receive any neither (until November), or providers have own stock allocated and just doen’t ship too fast?

    Nobody I talked to in live chat seem to have an answer. Because, for example, if rogers will not get any till november, then I won’t wait and get another color.

  • Connor Mackenzie

    Im #2 in line for an iphone 7 jet black 128 gb and have heard nothing. Every Rogers rep I have talked to about this have just jerked me around and haven’t told me anything that i couldn’t figure out without common sense. They all try to tell me how the phones are delayed but my local store has gotten at least 4 shipments and other stores like best buy are getting them constantly. Im not upset about waiting either, id understand if i was 20+ in line but given that im 2 makes no sense. The total lack of customer service by Rogers isn’t surprising but really un professional coming from a major carrier. Let me know if you get any updates

  • DivinaRuh

    I just wrote a new reply to Frank, but as for you Connor, I completely understand and their bull crap is unacceptable. I was thinking the same about others who are under #10, and clearly you haven’t received your phone so now I’m even more confused.. 😐

    This is such a waste of time and effort for all of us and is completely irritating/annoying. These carries are a pain sometimes, and honestly, their needs to be major improvement and compensation since they aren’t decent enough to give us any information.

  • Connor Mackenzie

    Oh it is completely ridiculous I keep getting the “well the jet black phones are in high demand” which is ridiculous because i dont believe for a second they didn’t get any and then the other one i keep getting is the”call back tomorrow” answer and its really starting to get dull. The one thing that cracks me up is when i see those people who make phone videos and they all have a dozen and i find that sad that they supposedly have more phones than rogers does haha. I’ll keep you updated on my situation

  • DivinaRuh

    It definitely is irritating and a waste of time. A phone in high demand should be stocked a lot more then.. Seems logical. They need proper communication as everything is misleading and everyone is just hearing a bunch of crap.

    We are all with you on the same boat, so yes, please keep us updated!

  • Brandon

    Hey Josh, I’m in a similar situation to you. I was going to try this avenue tomorrow through the Apple Store. How did the process go? Was Apple able to set you up on the business account? Anything I should know ?

  • WTF

    Oh ya I got it yesterday in the PM. It took 24 hours to get to me from the moment that they shipped it

  • Tyler

    Well, it’s Sept. 23. I wonder if we’ll see any change in our status’ today

  • Josh123

    Hi i got called for an emergency work meeting and missed the appointment… sods law! I’m stuck trying to reserve another one, no luck so far but will let you know if i find one over the weekend!

  • Brandon

    No movement for me yet. Anything for you ?

  • Frank

    Anybody can confirm any of two below?
    – Any move in Rogers line up for iPhone7plus or not plus for Jet Blacks since initial position?
    – Does apple local store get some of jet blacks in stores at all for (purchase in person or reservation)?

    My guess, if answers are “No” on both above, then most likley we won’t see Jet Black for long time, because technically we already have in our local stores pretty much any phone available for reservation pickup (7 and 7+) and even regular black I’ve seen available.

  • Connor Mackenzie

    When I pre ordered a 7 128 gb jet black on the 9th I was #3 in line and then on launch day I moved to #2 and am still there and haven’t heard anything about my phone other then “oh call back tomorrow it might be here”. According to my Rogers store they haven’t gotten any shipments in 3 days which is ridiculous considering apple stores near me have every model except for the jet black available for a walk in. Another thing I’ve noticed about this forum is every reservation complaint is directed towards Rogers. Don’t see too many bell or Telus etc

  • Frank

    Something is not right. Absolutely no chance to get through rogers. I think i may be able to get from apple store much sooner. … I’m switching to Rogers (from Bell) because rogers has Roam like Home which is much better than Bell’s Roam better. I’m wondering is Rogers Roam Like Home is as good as they advertise or there is a trick? Can the user really for a maximum of $100 (10x$10/billing period) use all the data user have at home or there is something they are not saying and user may get screwed?

  • Connor Mackenzie

    Roam like home is just your plan is transferred over internationally so you don’t end up paying extra.

  • DivinaRuh

    UPDATE: My position has moved in the line for the jet black 7 plus, 128gb, but I have decided to cancel it as I just got a 256gb Matte Black From Masonville in London. Honestly, this was and apples reservation system was much better. I do like the jet black, but I’m glad I changed my mind.

    Good luck everyone who wants the Jet Black.

  • You’re close to your iPhone 7 finally!

  • Frank

    I just checked my position and it moved one spot closer for Jet Black 7+ 256GB, perhaps they finally started shipping them? Hopefully it will be faster than on jetblack per 2 weeks.

  • Tyler

    I ended up cancelling my wife’s iPhone 7 128 jet black order from Rogers and managed to snag a matte black 7 from the Apple Store this morning. If you’re looking for a rose gold 7, you should have no problem getting one from an Apple Store…unless you don’t have one in your city. I stopped at a Rogers store and they had silver, gold and rose gold in 7 and 7 plus.

    Still no changes from Rogers direct. I am quite disappointed that Rogers cannot give us any indication where our phones are or when we can expect them. I’m hoping to luck out and find a black Plus at an Apple Store. If that doesn’t happen, I’ll just use my wife’s rose gold 6s until my jet black arrives. I got to take a look at the 7 jet black demo model at the Apple Store. It’s def a finger print magnet, but I didn’t see any scratches.

  • DivinaRuh

    It’s been such a wait with no proper information, so for me it wasn’t worth it. Honestly, the Matte Black is absolutely stunning and I’m really happy with my choice. I love the Jet Black, but with any scratch showing even from cases, that’s not going to be great for re-sale value, and i am definitely anal/careful with my phones.

    I hope you choose what is best for you and are happy with it! 🙂

  • Tyler

    I’m hoping to do the same as you. For some reason the east seems to have black Plus’. Calgary hasn’t had any for several days.

  • Tyler

    Roam like home is great. I use it all the time. It’s $5 for 24 hrs from the time you connect in the US.

  • fellifreeze

    This may be a silly question but am I able to get a Rogers contract phone through the Apple Store? Being a business client with all the issues of even reserving a phone, I didn’t think it was possible.

  • Connor Mackenzie

    Still no movement for me and my Rogers store told me they haven’t gotten a shipment of phones in days and don’t know when more are coming. This is starting to get very very odd….

  • Tyler

    The Apple reservation system worked fine for me today when I upgraded my wife’s phone. It only took 10 minutes and I was out of there.

  • DivinaRuh

    That’s really annoying. -.- I am honestly feeling for you and it’s such a waste. Shipments won’t come today or Sunday, so weekends are a miss. At least you have options with Apple’s reservations if you don’t want to wait with rogers (if you decide about any color besides Jet Black). I really hope you get your jet black soon if you can wait! Make sure you update us :).

  • Connor Mackenzie

    Apple Store is tough because there aren’t any in my city and the closest one is a little over an hour away. Does Apple have access to the Canadian carriers so if I went there I could still get a Rogers phone?

  • DivinaRuh

    I drove an hour away to get mine. Apple does do it through Canadian carriers/reservation system. I did mine from Rogers through them. They have access to the carrier portals.

    Basically what I did:

    1. Went to Apple.ca and clicked iPhone 7, a blue label at the top says you can reserve through carrier (says reserve now).

    2. Chose a store (it states which ones they have, which gb’s and colors.

    3. Went to Masonville in London, sat there and they printed out Rogers sheet/contract stuff, and I just signed some stuff and took my phone and walked out. The price will appear on your next bill as that’s how Rogers does it. Bell makes you pay upfront.

    I did a device upgrade and all those prices, etc, will show on my next bill. It was honestly not difficult, and quite different/impressive since I’m glad they do this.

  • Tyler

    Awesome. Glad it worked out for you. This morning there was one black plus 256 gb iPhone available. I thought I snagged it at 8:01am, but by the time I had put in my confirmation code to reserve it, it was gone. I guess I’ll just keep trying every morning.

  • DivinaRuh

    That’s really silly.. it usually is still honoured and sometimes more than one. They do say it could be gone before you reserve, but you reserved it and then it did that? That’s odd 😐 sorry 🙁

  • Josh123

    Hey Brandon, I managed to snag a MatteBlack 32gb +, reserved it on the app at my local store and went to pick up. They don’t have access to a lot of options so I merely completed the early upgrade and did not change any plans. Once I got home I called Rogers and confirmed that they are still changing my business line and giving me my credit. They confirmed that I’ll see it on my next bill but I’m not sold. My advice if you can wait for your peace of mind that all is done correctly I’d hold out till yours is shipped but if you’re impatient like me all seemingly went smooth upgrading in store and calling Rogers for the technical stuff after, guess we’ll see come the first bill!

  • Frank

    Roam like home, is the actual the only reason I’m switching all lines from Bell to Rogers (even though that the rest is pretty much the same). Last time with Bell’s “Roam Better” (should be similar to Roam like home) it was a disaster.

    First of all Bell is bragging about how good it is to have freaking 100MB of roaming data per day which is NOT coming out of the general shared plan pool. Who F&$..g cares that it doesn’t come out of my data plan, we have Gigabytes of data, which we are not even using to 80%. But, no, Bell wants us to think it is a favour that they are giving 100MB of data additionally.

    To get additionally 100MB, I’ve been told that I can go to link which is being sent to me after 100 MB are used up and order more. First of all, why are they not warning sooner than 100MB are used up? And second retarded issue was, that link didn’t work, then I had to call them (I’ve been told by them that *611 would connect me from anywhere), but I was connected to another cell phone provider in US, which of course, wouldn’t have any clue what I want from them, since I’m not their client. I called another long distance number from Bell to be able to connect with them, they told me that to add another 100 MB I actually had to find WiFi to avoid a roaming data (for ridiculous price, since 100MB are up) and add 1 more package. How comfortable is that???

    The whole experience was ridiculous.

    Even though It is not very important to have Roam Like Home feature for us, we will be switching multiple lines to Rogers. Hopefully we won’t have any issues with drop calls or less reception. The rest is technically not much different from Bell, the only thing which pissed me off is that 100MB (which is not coming out of my plan). Do they really thing clients can not see the difference?

    ….

    Bell just lost almost $800/month in monthly fees (just waiting for a couple of iPhone7 to show up in rogers store to complete the move).

  • Brandon

    Hey Josh, thanks for filling me in with this information! I’m glad your adventure to the Apple Store went somewhat well… I wish mine did. I decided to be impatient, contacted Rogers and got confirmation that I would be able to do the upgrade in the Apple Store for my corporate business account. Drove an hour and a half to get to the Apple Store where i had reserved the plus 256 in black. Waited in line at the store. Get with one of the specialists. Phone is sitting right in front of me, and he inputs my information and says that he can’t do the upgrade. So I sit on hold in the Apple Store for an hour with Rogers waiting to talk to someone. Get this really great employee from Rogers.. not! Who tells me I have to switch my plan, which I should not have had to do. Anyways I wanted the phone the guy tells me the only plan that is close to mine is a 7gb plan. Which is 2gb less then I have and I lose my Spotify, instead of the 2 years I was promised when singing up in January I was now promised six months. And it was going to cost me 15 dollars more a month. So i told him to make the change, like I said I wanted the phone. He makes the change and the rep from Apple Store goes back on and says he still is unable to compete the upgrade. I leave the Apple Store quite frustrated. Not Apple’s fault… Rogers is the one giving me the wrong info. So I drive an hour and a half back home. Call Rogers again get a manager on the phone who tells me the first rep who told me to go to apple was inncorect and must have been a new staff. But he works in the same building as her and she is going to offer him some training opportunities. She then tells me there was no reason I had to change my plan, as I was still owed an upgrade. So I basically told her that Rogers could take their plan and their phone and do you know what with it. She ends up changing my plan back to virtually the same one for the same price. And puts in a thing to request us to get another full 2 years of Spotify from yesterday. She then credits me $228 for all the issues. And says she was putting my reversation as a priority shipment. Whatever that means.
    Basically, all I can say is Rogers had paid over half of this phone for me now with all the issues I’ve had. They offered me 200 off the phone originally, and paid my device balance off for the early upgrade. Which was $50. Then I called in to see about my progress of the order, and complained and was offered another $50 in compensation. Then the money they gave me yesterday. They should just give me the phone for free now. Now I’m just waiting in line, 128 and holding strong.

  • Tyler

    Wow. That’s ridiculous! It sucks that you were so close to getting the 256 plus. Was this in Toronto? I live in Calgary, but I’ll be in Toronto tomorrow evening. I’m hoping I can reserve one tomorrow at one of the Apple Stores in the GTA.

  • Brandon

    Yes, this was in the GTA. I hope your adventure to the Apple Store went better then mine did. Were you able to do the upgrade? How is the new phone if so?

  • Tyler

    I forgot that Toronto has Uber. So I took Uber from my hotel to the Yorkdale mall and back. The upgrade went smoothly aside from them having to call in and add the IMEI over the phone. Now I’m back in Calgary with my nice matte black 256 gb iPhone 7 plus. I love the home button.