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Rogers Reduces Visual Voicemail Storage Rules

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Number 12. (1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11)

If you are a Rogers customer, have an iPhone 3G/3GS and use Visual Voicemail service, I have some bad news. I hope you do not rely on your voicemail storage capacities too much.

Effective October 1 2009, Rogers will be reducing the storage capacity of your Visual Voicemail inbox in both days of storage and amount of voicemails stored.

Since this is a few months out, I will likely not be re-reporting this in the Fall. So keep this in mind.

Die

Current Rogers Visual Voicemail Storage Rules

Storage of unheard messages: 30 Days

Storage of heard messages: 30 Days

Number of messages stored: Up to 50 Voice Messages at 5 minutes each.

Just to explain the days thing a bit, once you receive a voicemail, it is stored for 30 days. If you do not touch it for 30 days, it is automatically erased. If you listen to it, it is stored for another 30 days at which point it is erased. As the user however, you can delete the voice message anytime you want up to 30 days of receiving the message or up to 60 days after listening to the message.

New Rogers Visual Voicemail Storage Rules – Effective October 1 2009

Storage of unheard messages: 10 Days

Storage of heard messages: 10 Days

Number of messages stored: Up to 35 Voice Messages at 5 minutes each.

Just to explain the days thing a bit, once you receive a voicemail, it is stored for 10 days. If you do not touch it for 10 days, it is automatically erased. If you listen to it, it is stored for another 10 days at which point it is erased. As the user however, you can delete the voice message anytime you want up to 10 days of receiving the message or up to 20 days after listening to the message.

Summary

So there you have it. Your visual voicemail storage capacity in terms of storage days is slashed by 67% (20 days) for both unheard and heard messages. Your visual voicemail storage capacity in terms of stored messages amount is slashed by 30% (15 messages).

So make sure to keep these new limits in mind because if you fill up your voicemail inbox, no one will be able to leave any more messages. In other words, delete messages that you do not need.

Oh, and when the change occurs on October 1 2009, here is great “thanks for being our customer” message from Rogers:

On the day the changes take effect, any message that has been deposited in your voicemail box more than 20 days prior, will be deleted. Messages beyond the maximum number of 35 allowable, but less than 20 days old, will remain, but you will need to delete messages to allow for any new additional messages.

The real amusing thing here is that most normal companies increase storage for these types of services. Look at Google and Microsoft with their Gmail and Live Mail services. Both, in the last 5 years, have increased their inbox storage limits. Rogers boggles the mind.

Also, it seems at this time that regular and enhanced voicemail services are unaffected.

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