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Rogers Updates Cancellation Policy for Data-Only Accounts

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It was a little quiet there for a while, but Rogers is BACK on the road to [insert word] their customers! 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18

Effective October 5 2009, Rogers Wireless customers, both new and existing, that have Data-Only accounts will be subject to an ECF (Early Cancellation Fee) of $400 (maximum).

Data Early Cancellation Fee Policy Update

If a customer has Rogers Wireless service that is Data-Only, then that customer is subject to the new ECF change.

A Data-Only account means the customer does not have any Voice services attached to their phone number. In other words, this policy update applies to

  • Customers of the Rogers Internet Stick
  • Customers that have a Smartphone with no Voice Plan and only a Data Plan.

Summary of ECF & DECF Changes

Voice-Only Customers (stayed the same)

  • ECF: The greater of $100 or $20 per month remaining in the service agreement term, to a maximum of $400 (plus applicable taxes).
  • DECF (Data Early Cancellation Fee): N/A
  • Total Cost: Maximum $400 (plus applicable taxes).

Data-Only Customers (changed)

  • ECF: The greater of $100 or $20 per month remaining in the service agreement term, to a maximum of $400 (plus applicable taxes).
  • DECF: N/A
  • Total Cost: Maximum $400 (plus applicable taxes).

Voice and Data Customers (stayed the same)

  • ECF: The greater of $100 or $20 per month remaining in the service agreement term, to a maximum of $400 (plus applicable taxes).
  • DECF: The greater of $25 or $5 per month remaining in the data term, to a maximum of $100 (plus applicable taxes)
  • Total Cost: Maximum $500 (plus applicable taxes).

You can read more about the past/current ECF/DECF Rogers/Fido policies here:

Rogers

Fido

Rogers Release

DECF Change

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