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Rogers Updates Cancellation Policy for Data-Only Accounts

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It was a little quiet there for a while, but Rogers is BACK on the road to [insert word] their customers! 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18

Effective October 5 2009, Rogers Wireless customers, both new and existing, that have Data-Only accounts will be subject to an ECF (Early Cancellation Fee) of $400 (maximum).

Data Early Cancellation Fee Policy Update

If a customer has Rogers Wireless service that is Data-Only, then that customer is subject to the new ECF change.

A Data-Only account means the customer does not have any Voice services attached to their phone number. In other words, this policy update applies to

  • Customers of the Rogers Internet Stick
  • Customers that have a Smartphone with no Voice Plan and only a Data Plan.

Summary of ECF & DECF Changes

Voice-Only Customers (stayed the same)

  • ECF: The greater of $100 or $20 per month remaining in the service agreement term, to a maximum of $400 (plus applicable taxes).
  • DECF (Data Early Cancellation Fee): N/A
  • Total Cost: Maximum $400 (plus applicable taxes).

Data-Only Customers (changed)

  • ECF: The greater of $100 or $20 per month remaining in the service agreement term, to a maximum of $400 (plus applicable taxes).
  • DECF: N/A
  • Total Cost: Maximum $400 (plus applicable taxes).

Voice and Data Customers (stayed the same)

  • ECF: The greater of $100 or $20 per month remaining in the service agreement term, to a maximum of $400 (plus applicable taxes).
  • DECF: The greater of $25 or $5 per month remaining in the data term, to a maximum of $100 (plus applicable taxes)
  • Total Cost: Maximum $500 (plus applicable taxes).

You can read more about the past/current ECF/DECF Rogers/Fido policies here:

Rogers

Fido

Rogers Release

DECF Change

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  • djelimon

    How do you get data only on a smart phone?I was never given the option from fido when i bought my iPhone…

  • For example:

    You bought the iPhone outright at $800 and added a $25 data plan to use with
    the iPhone

  • Mike

    Couldn't existing customers use the change of terms thing to get out of contract with this?

  • Unfortunately not because cancellation fees and about 99% of policies are
    not under the contract and are subject to change without notice.

  • TK09

    I dont understand that as is it not written directly into the contract the amount of any cancellation?
    If so then part of the contract right?

  • Dusty

    Yikes, thats a big increase.

  • The only terms protected under contract is your actual voice/data plan. So
    for example, your minutes, the plan price, the commitment term.

    Add ons, value packs and policies are not covered

  • TK09

    the other thing; wtf ; all the changes by Rogers then this night cap to ensure a very uncomfortable process should the customer decide they don't want to stay the night with Rogers anymore. ..talk about use the Devils lube.
    Is any other company (Telus or Bell) altering there own services to this extent that anyone may know of here?

    Network ” 302880 ” is looking more and more tempting but a new mortgage will be required now I guess.

  • djelimon

    Thanks for explaining. If I knew then what I know now I would have gone that route most likely

  • So I wonder if any of these Rogers screw-overs will be reversed or softened now that Telus and Bell are going GSM (finally)?

  • jwlew

    So maybe Rogers is doing this to prevent a flock of customers from switching over to Telus or Bell.
    Instead of being a good provider, they play hard ball.
    Similar to when they provided cable.

  • xaroc

    I highly doubt it, If anything Telus/Bell will Follow Suite. They are going to have to pay for the GSM network change, Which means they are going to push for the high dollar amount to help Pay for the Switch. Dont expect any deals from Telus/Bell

    They are going to Advertise “Fastest Network” like they all do , and label them selfs as premium at top dollar, Just watch 😉

  • xaroc

    To Date. Telus Phones dont Offer Wifi…. i wonder how this will play out… Door Crasher Deals , people lined up for a Flawed Iphone + Flawed New GSM Service Because they will Push Sales for Chrismas . They have done that will Just about Every BlackBerry Release lol Lets all Remember the Epic Fail of the BB Storm

  • ifokust

    Clearly Rogers is trying to deter those wanting to switch over to Bell or Telus IF their pricing is reasonable.
    Don't worry Rogers, your disgruntled customers will get their payback in spades eventually.

  • Pingback: CONFIRMED: Bell and Telus To Launch iPhone 3G/3GS In Canada! | iPhone in Canada Blog - Tips, Tricks, News, and Tutorials for Canadian iPhone Users()

  • float_world

    Clearly Rogers is trying to deter those wanting to switch over to Bell or Telus IF their pricing is reasonable.
    Don't worry Rogers, your disgruntled customers will get their payback in spades eventually.

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