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Rogers/Fido Begin New Data Block Policy

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Effective June 2010, Rogers/Fido will no longer be honoring requests to block data on prepaid (pay as you go) and postpaid (contracts) customer accounts. Existing customers that already have data blocks are not affected until they take the block off.

The new Data Block Policy states that Rogers/Fido will no longer offer Data Blocking services which includes domestic and roaming data blocks. In other words, if you were to call Rogers or Fido and ask them to block your data because you are roaming or have an iPhone without a data plan, their answer will be “No”.

However, in typical Rogers/Fido fashion, they offer this comforting knowledge:

This change will allow customers the flexibility to access data when they want, without having to call Customer Care to add/remove the block.

The flexibility to access data when they want is essentially sugar coating that customers who want data blocked will either have to pay per use for data (expensive) or purchase a data plan. If the policy was truly flexible, Rogers/Fido would allow customers to block data.

But wait, don’t hate just yet.

For customers that request a data block, aside from hearing “No”, customers will will hear about the new data block policy as well. Then, customers will have one of three options:

1.) Be up-sold or hear all about the “value” that a data plan/option provides

2.) Or receive “education” on the Rogers/Fido Data Day Pass. You can read all about that here.

3.) Or be told to manage your data connectivity directly from your device.

Great advice!

Okay, now you can hate.

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  • Noahattic

    well play, rogers&fido. you guys just gain the skills of raping your customers faster and faster!! well play!

    since i am the first, i have a question not related to the topic, but i hope to get some comments from you guys.

    i just confirmed with the big 3 about the hup. it seems all the companies start a new 3 year contract when you do upgrade your new phone except fido. fido just simply adds 3 years more onto your old contract….. just wondering if this's legal? i sort of heard something like no company can lock you more than 3 years from someone. is that true?

  • Thanks for the post! any idea how this effects customers with a pre-existing data-block? does it just get removed? or will it stay in place until the plan is modified?

  • This is how I feel about this:
    http://alongsidesarah.files.wordpress.com/2009/12/jaw_drop_5966751.jpg

    That’s completly unreasonable.

    That’s like if a Cable Company, just charged you every time you went to HBO, regardless if you meant to or not – and not let you completly block that channel. I’m sure the CSRs are going to be properly trained on ALL Devices on how to block the data, right? and we won’t have any people using data without them knowing, right?

    It’s so obvious that they’re banking on people not being able to properly block data on thier phones, and making extra cash because of it. It’s disgusting.

    (Ironically I’ve never used Data through Rogers, I’ve had my 2G iPhone for 2 years and never had a problem. Now that I’ve finally decided to get the iPhone 4 – and therefore will absolutly get a Data Plan, they pull this sh!t and make me want to reconsider.)

  • This is how I feel about this:
    http://alongsidesarah.files.wordpress.com/2009/12/jaw_drop_5966751.jpg

    That’s completly unreasonable.

    That’s like if a Cable Company, just charged you every time you went to HBO, regardless if you meant to or not – and not let you completly block that channel. I’m sure the CSRs are going to be properly trained on ALL Devices on how to block the data, right? and we won’t have any people using data without them knowing, right?

    It’s so obvious that they’re banking on people not being able to properly block data on thier phones, and making extra cash because of it. It’s disgusting.

    (Ironically I’ve never used Data through Rogers, I’ve had my 2G iPhone for 2 years and never had a problem. Now that I’ve finally decided to get the iPhone 4 – and therefore will absolutly get a Data Plan, they pull this sh!t and make me want to reconsider.)

  • Ex

    Likely stay in place

  • MR

    What's the purpose of a data block for those without a data plan?

  • Ex

    So they don't pay for per use data or get charged for data by mistake.

    Others may have family members that require data blocks.

  • jsh

    So, if I go to Mexico, say, how do I now avoid data charges, but still use the iPhone as a cellphone in case of emergencies? Did the blocking simply make extra data charges stupid-proof, is there still the likelihood of extra charges still? Does turning roaming off do the trick, or can data still trickle in?

  • lello91

    If I currently have a data block on my iPhone 3G line and upgrade to the iPhone 4, next month without data plan. Would I still have the data block effective ?

  • lello91

    No they all add the remaining years until they reach the 3years contract, they can't and don't go further. Same for all of them.

  • icemanyvr

    At least with iOS4 you can manage this yourself directly on the device. There is an option to turn off cellular data… I would actually trust that more than Rogers, etc…

  • Noahattic

    actually, no….. rogers, telus& bell ,they end the old contract and start a new 3 year one. i double checked with their sales and csr at least three times. only fido gave me different answers from its csr and sales…. that's why makes me wonder there may be some tricks going on…… too late to realize this.

  • timstringer

    Sounds like a silly policy to me.

    One question – if Rogers previously put data blocking in place will this blocking be automatically removed in light of this new policy?

  • Noahattic

    they are just trying to figure all the possible ways to get your money out of pocket.. that's all.

    i believe it stays still until you change it.

  • Ex

    Typically, leaving data roaming off prevents data usage when roaming.

  • timstringer

    I did a bit more digging on this one. It looks like the data services remain blocked if they were previously blocked.

  • Dvdmacd

    Will an existing data block be removed?

  • hkintel

    Just wonder, I currently on Fido have a iPhone 3G without data plan and would like to upgrade to the iPhone 4 next month without data plan, is it possible, is Fido selling iphone 4 without data plan ??

  • Made_inkanada

    True. Without the data block, youre phone may still attempt to access data over 3G and you'd be surprised how much you can accidentally rack up.

  • tleveque

    iOS 4 will let the user disable 3G and Edge at the same time. Problem solved!

  • MR

    This is something you can disable on the device, correct?

  • Xaroc

    iOS4 under settings > general > network. Has a toggle to turn on and off cellular data, so this is no big issue for iPhone users.

  • NobodyImportant

    Fuck Rogers. I hate them and their retarded policies so much.

  • Ben Senise

    just for reference, you can block your data in iPhone OS 3.x by replacing the APN file using this website:
    http://www.unlockit.co.nz/unlockit/

  • DjDATZ

    I'm not even sure Fido will be selling the iPhone 4 at all…lol

  • DjDATZ

    True.

  • amie2

    this started june 4?
    i dodged a bullet – im lending my iphone to my mom and they DID do a block last night (no data passed so far, but i will show my mom how to check)

  • DjDATZ

    Complete bullshit, as if you're using a regular phone and accessing something along the lines of WAP, then data can be ridiculously expensive!

  • Missing_intellect

    “Existing customers that already have data blocks are not affected until they take the block off.” Quoted from the first paragraph of the article.

    If you already had it blocked, it'll stay blocked until you tell them to unblock it, at which point you won't be allowed to block it again.

  • Missing_intellect

    If you just upgrade the hardware and don't change your plan, I don't see why the data block would be removed. Just in case, I'd confirm this with the Rogers rep when making your iPhone 4 purchase.

  • DaMan05

    Kay so what's gonna happen with the annoying “you used data and don't have a data plan messages”?
    currently, i have data all open on my iPhone 2G (rogers) because when i try to use data, it doesnt let me and then texts me soon after that i dont have a data plan. So will my data no longer be blocked and it will let me go on and charge me? mind you i've never called to tell them to block.
    I just tried to browse and it redirected me to the Mobi buy a day pass page as usual

  • Wow. I remember calling in to get data blocked on my wife's cell plan, and it was a PITA to get it done. They told me it was not possible and I had to be adamant that it could be done. Even to the point where I had to tell the CSR to enter in the data block codes.

    Rogers, nice move. Way to make us love you even more! 😛

  • IHATEROGERS

    most retarded policy EVER…

  • Fourwalls

    I have helped 3 iPhone users block data with this site. It works perfectly and is easily removed if data is desired at a later date.

  • Erin M

    I always keep this feature set to off since I travel to the States a lot and don't want charges. I can call and text message just fine this way. If I want to use the net for any reason then I find an open wifi.

  • Pingback: Refus des demandes de blocage de données chez Rogers et Fido - Geekbecois()

  • hkintel
  • hkintel
  • Zeke2d

    I have a Pay-As-You-Go account with Rogers, !@#$%^&*() them. Rogers are thieves, they will do anything to steal your money. By steal, I mean achieving money without actually stealing, but through fine print stuff etc. A monkey could see through the comforting knowledge they put up. If you have a data plan, why on Earth would you block it!?

  • Sdf

    Can u block data with Bell or Telus?

  • Stuff People hate

    Can you get a data block with Bell or Telus? Also, for existing iphone 3GS customers with Rogers and a current data block, will upgrading to the iphone 4 get rid of the block as well?

  • DAvid

    You can with telus.

  • Tomsiphone

    I can also attest to the “unlockit” site. I works 100% and, as already stated, can be removed at any time with no fuss. It just creates a fake APN on the iphone and the fake APN will prevent the phone from connecting to the cellular data. It does not effect WiFi!

  • Groupboard

    Actually, if you are on pay as you go with no data plan, data access has been automatically blocked by default for the last few months. When you try to use GPRS you just get a text message saying 'you have tried to use a data application without a data plan. For options click here” (and it directs you to info about the data day plan). This is actually a very good thing, because it means you don't need to worry about getting charged for data, and when you do want to use GPRS you can simply sign up for a data day plan (which is much cheaper than the old PAYG data rates!)

  • Groupboard

    Actually, if you are on pay as you go with no data plan, data access has been automatically blocked by default for the last few months. When you try to use GPRS you just get a text message saying 'you have tried to use a data application without a data plan. For options click here” (and it directs you to info about the data day plan). This is actually a very good thing, because it means you don't need to worry about getting charged for data, and when you do want to use GPRS you can simply sign up for a data day plan (which is much cheaper than the old PAYG data rates!)

  • Adam

    I had an iPhone 3G which I got over the phone without a data plan with Fido. I then called and got both EDGE and 3G blocked. I live on campus and have absolutely no reason to get a data plan. I lost my iPhone last October. Now, I would like to upgrade to the iPhone 4 but want to keep the data block, does anyone know how this will work? I think to get the iPhone I'm required to get a data plan now (which I plan to immediately cancel), but if my data is blocked will they unblock it to add the data plan? Anyone know any info about this? I'm guessing there's a few people in the same boat.

  • Ios4

    not true: you still have to pay for nothing

  • DjDATZ

    Please explain what you mean…

  • DNA

    Omg, this totally happened to me! I bought a brand new iPhone 4, full price from Apple, and then I went to the store and they told me that they could not block data AFTER I had opened the box in front of them. Ended up having to selling it for less than buying price. : (

  • Cellplanman

    Generally I love Rogers……. but this is bad. However, some phones allow you to block data if I remember correctly

    – Cellplanman

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