Rogers/Fido Name Display Does Not Work With iPhone?

Recently Rogers and Fido both updated their various iPhone related value packs to include Name Display along side the Caller Display feature. This was primarily due to the release of iPhone OS 3.1, which, among other updates, brought with it the ability to use Name Display on the iPhone…or did it?

After various personal testing and many emails from concerned readers, I have concluded that Name Display on Rogers/Fido is either broken or that 3.1 did not really bring about Name Display for the iPhone. At the same time, I have had some readers email me with success. In other words, Name Display with the iPhone/Rogers/Fido seems to be a 50/50 hit.

So, community, we need your help in determining what causes Name Display to both work and not work.

To summarize, Caller Display displays an incoming caller’s phone number while Name Display shows that caller’s name that they have on their account. This will occur even if the person who is calling is not in your iPhone contact list. If the person blocks their outgoing name, then you will not see a name.

Your Task, if you so choose to accept it…

In the comments below, please list the following information exactly as I have typed it here and just sub-in your answers:

  • Wireless Carrier: [NAME OF CARRIER HERE, ROGERS/FIDO]
  • Do you have Name Display on your account? [ANSWER, CALL ROGERS/FIDO]
  • Does Name Display work for you? [ANSWER]
  • Type of iPhone: [TYPE OF IPHONE HERE, 2G, 3G, 3GS]
  • iPhone firmware version: [FIRMWARE VERSION HERE]
  • iPhone modem version: [MODEM VERSION HERE]

To locate your firmware and modem version, on your iPhone go to:

  • Settings > General > About

Reports on iPhone news, reviews apps and accessories. Also an armed ninja with an iPhone 4S.

  • Rob

    Yes

    Rogers
    I have Name Display added to my account
    iPhone 3GS
    Firmware 3.1.2 (7D11)
    Carrier: Rogers 5.0
    Modem: 05.11.07

  • pete

    * Wireless Carrier: FIDO
    * Do you have Name Display on your account? YES (AND WORKING)
    * Type of iPhone: 3GS
    * iPhone firmware version: 3.1.2
    * iPhone modem version: 05.11.07

  • Does not work.

    Fido
    I have Name Display on my bundle
    3G
    3.1.2 (7D11)
    05.11.07

  • Kate

    Rogers.
    Yes, have name display on account. And is working.
    3GS
    Firmware Version 3.1.2 (7D11)
    Carrier Rogers 5.0
    Modem Firmware 05.11.07

  • Strudel

    Wireless Carrier: Fido
    Do you have Name Display on your account? Called in last week to enable it, works fine.
    Type of iPhone: 3GS
    iPhone firmware version: 3.1.2 (7D11)
    iPhone modem version: 05.11.07

  • Kate

    Rogers.
    Yes, have name display on account. And is working.
    3GS
    Firmware Version 3.1.2 (7D11)
    Carrier Rogers 5.0
    Modem Firmware 05.11.07

  • James

    Fido
    Yes I have name display (It's working fine)
    3G
    3.1.2 (7D11)
    05.11.07

  • Luvgeek

    Carrier: Rogers
    name display: yes
    working: **NO**
    iPhone: 3GS
    fw: 3.1.2
    modem: 5.11.07

    The only time caller name is displayed is if the person is in the contacts (substituted by the phone).

    Now I lost my special introductory package and am paying $5/month more for nothing.

  • akz4life

    * Wireless Carrier: FIDO
    * Do you have Name Display on your account? Yes
    * Does Name Display work for you? Yes
    * Type of iPhone: iPhone 3GS
    * iPhone firmware version: 3.1.2
    * iPhone modem version: 05.11.07

  • Sh

    Rogers
    Have Name display on account
    not working
    3GS
    3.1.2
    04.26.08

  • I note it works since I accidentally updated to 3.1
    It displays the name only while the phone ringing.
    It displays only number in calls history.

    Fido 5.0
    Yes + working
    iPhone 3G
    Firmware : 3.1.2
    Modem : 05:11.07

  • Ur iPhone is exactly like me.
    It's work on mine. I suggest u insert ur SiM in regular cellphone to check is the option Name display is actived in your account.

  • dudemaster

    * Wireless Carrier: ROGERS
    * Do you have Name Display on your account? Yes
    * Does Name Display work for you? No
    * Type of iPhone: 3G
    * iPhone firmware version: 3.12
    * iPhone modem version: 05.11.07

  • Mike

    Wireless Carrier: Rogers
    Do you have Name Display on your account? Yes
    Does Name Display work for you? No
    Type of iPhone: iPhone 3GS
    iPhone firmware version: 3.1.2
    iPhone modem version: 05.11.07

  • Caillou

    Wireless Carrier: FIDO
    Do you have Name Display on your account? YES
    Does Name Display work for you? YES
    Type of iPhone: 3G
    Firmware version: 3.1.2 (7D11)
    iPhone modem version: 05.11.07

  • 3Gs on Fido

    Wireless carrier: Fido
    Do you have Name Display on your account? Yes
    Does Name Display work for you? No
    Type of iPhone: 3Gs
    iPhone Firmware Version: 3.1.2
    Modem Firmware: 04.26.08

  • onlythebeth

    Carrier: Rogers
    Name Display: request that it be added today
    Works: NO! and get this… i was transferred to Rogers iPhone tech support who insisted that Apple has told them that Name Display is NOT supported! Maybe someone should let the FIDO folks know – it seems to be working for them.
    Phone: 3G
    Firmware: 3.1.2
    Modem: 05.11.07

  • JC

    Wireless Carrier: [FIDO]
    Do you have Name Display on your account? [YES]
    Does Name Display work for you? [YES]
    Type of iPhone: [3GS]
    iPhone firmware version: [3.1.2]
    iPhone modem version: [05.11.07]

  • BB

    * Wireless Carrier: [ROGERS]
    * Do you have Name Display on your account? [Yes]
    * Does Name Display work for you? [NO]
    * Type of iPhone: [3G]
    * iPhone firmware version: [3.1.2]
    * iPhone modem version: [04.26.08]

    Rogers Tech Support (iPhone specialist) vehemently insisted that Name Display does NOT work on iPhone regardless of the firmware version, and the name is only displayed if the number is in your address book.
    On my persistence, she checked with her superiors only to tell me that she was right in that this features is NOT available on the iPhone.

    Subsequently I was transferred to a customer services rep and credited for all the time I had paid for a service that never worked.

  • BB

    * Wireless Carrier: [ROGERS]
    * Do you have Name Display on your account? [Yes]
    * Does Name Display work for you? [NO]
    * Type of iPhone: [3G]
    * iPhone firmware version: [3.1.2]
    * iPhone modem version: [04.26.08]

    Rogers Tech Support (iPhone specialist) vehemently insisted that Name Display does NOT work on iPhone regardless of the firmware version, and the name is only displayed if the number is in your address book.
    On my persistence, she checked with her superiors only to tell me that she was right in that this features is NOT available on the iPhone.

    Subsequently I was transferred to a customer services rep and credited for all the time I had paid for a service that never worked.

  • JAC

    Wireless Carrier: [FIDO]
    Do you have Name Display on your account? [YES]
    Does Name Display work for you? [YES]
    Type of iPhone: [3GS]
    iPhone firmware version: [3.1.2]
    iPhone modem version: [05.11.07]

  • Mike

    I'm actually replying to my own post….but I found the solution!!!!

    I called Rogers and they said it was already on my account from when
    all the accounts were automatically updated a couple weeks ago to
    include Name Display.

    I told them it didn't work for me, so they removed my iPhone Visual
    Voicemail pack from my account and re-added it. They told me to then
    restart my phone in a few minutes. After I restarted the phone, Name
    Display started working when I tested it by calling from a coworkers
    cell phone!!!

    Hope this helps others!

  • AL

    Works for me on new phone with no contacts.

    Wireless Carrier: FIDO
    Do you have Name Display on your account? YES
    Does Name Display work for you? YES both on initial ring and in call history
    Type of iPhone: 3GS
    iPhone firmware version: 3.1.2 (7D11)
    iPhone modem version: 05.11.07

  • Michael

    Wireless Carrier: [ROGERS]
    Do you have Name Display on your account? [YES]
    Does Name Display work for you? [NO]
    Type of iPhone: [3G]
    iPhone firmware version: [3.1.2]
    iPhone modem version: [04.26.08]

    So shameful, it was working on my old Nokia 6100 that I used from 2003 to 2008. Not on this POS iPhone 3G!

  • inotel54

    Rogers
    I have Name Display added to my account
    iPhone 3GS
    Firmware 3.1.2 (7D11)
    Carrier: Rogers 5.0
    Modem: 04.26.08

    and its not working i passed 2 hours with the tech at rogers he told me that it was in “beta”

  • nosnoop

    * Wireless Carrier: Fido
    * Do you have Name Display on your account? Yes
    * Does Name Display work for you? Yes
    * Type of iPhone: 3GS
    * iPhone firmware version: 3.1.2(7D11)
    * iPhone modem version: 05.11.07

  • What may be throwing you guys off is that Name Display only works for the call as it is ringing, but when you view your call history you will simply see the phone number.

    e.g. John Smith is calling me, he is not yet in my phone book, and my phone is ringing. I see J SMITH on the screen. I ignore the call. I then go to my Phone app and view the missed call, and it shows up in the list as (123) 456-7890.

  • lello91

    It has been working way before 3.0 update but not always!!
    its really bizarre. But yes I do remember getting name displays from time to time before the 3.0 update
    with ROGERS and for the 3G model

  • Shorty_dammit

    Jailbreaking with pwnage tool will mess up how the phone operates and name display will be broken. Try it again without jailbreaking. Or try it with blackra1n instead. It will work fine then. This used to happen to me with quickpwn and ultrasn0w, but worked fine with quickpwn by itself. I could toggle the behaviour just by installing/removing ultrasn0w. Then 3.1.2 came ou and the problem appeared with pwnage tool alone. Musclenerd said he fixed this with the latest ultrasn0w, so hopefully he puts the fix in pwnage tool too. This was the 1-byte fix he tweeted about recently for ultrasn0w.

  • Bauub

    Carrier: ROGERS
    Name Display: YES
    Working?: YES
    Type of phone: 3GS
    Firmware: 3.1.2
    Modem: 05.11.07

  • Juliation

    when I called fido to add name display, they told me they will activate it but won't work until the next billing cycle….maybe that's the problem people are having? Just have to wait for the next billing cycle

  • JZV

    * Wireless Carrier: Fido
    * Do you have Name Display on your account? Yes, Fido
    * Does Name Display work for you? No
    * Type of iPhone: 3GS
    * iPhone firmware version: 3.1.2
    * iPhone modem version: 05.11.07

  • AndyC

    Wireless Carrier: [FIDO]
    Do you have Name Display on your account? [YES]
    Does Name Display work for you? [NO]
    Type of iPhone: [3G]
    iPhone firmware version: [3.1.2 (7D11)]
    iPhone modem version: [05.11.07]

  • LoWd0Wn

    # Wireless Carrier: [ ROGERS/]
    # Do you have Name Display on your account? [Yes]
    # Does Name Display work for you? [Partly – not sure – only with Rogers customers]
    # Type of iPhone: [ IPHONE , 3G, ]
    # iPhone firmware version: [3.1.2(7D11)]
    # iPhone modem version:05.11.07

    It was my understanding that the Name display would come from ALL Carriers. but I get only names from people associated with Rogers. I am also the same as a lot of people posted that I get the name and no number and in Recents I just get the number , no name.
    People haven't explained as to how it is working for them. It would be nice to know if people got the Name and Number and also if they got other carriers.

  • Flaxx

    hmm… maybe that's what the update from the 04.26 baseband to 05.11 was all about (besides subverting QuickPwn)… I've noticed not a single person with 04.26.08 in the comments has gotten Name Display to work.

  • rvs007

    * Wireless Carrier: Rogers
    * Do you have Name Display on your account? Yes
    * Does Name Display work for you? Yes
    * Type of iPhone: 3GS 32GB
    * iPhone firmware version: 3.1.2 (7D11)
    * iPhone modem version: 05.11.07

  • DaSandman

    Hmm, odd, I have a Rogers iPhone 3G with latest (3.1.2) firmware and I did notice that Name Display started working for me the first time a month or so ago, but when I tested it just now to post here its not actually working. I wonder if it was working after I upgraded and before I jailbroke?

    It was definitely working, not just people from my address book, as people I didnt have in my contacts would have their name (in FULL CAPITALS – another way to be sure they arent in my contacts), even though the Recent Calls list would just show the number.

    Can people start adding another line to their posts with Jailbroken? and if so what method they used, since there are people with identical versions where some work and some dont, and for me on the exact same phone it used to work and now doesnt. (Can existing posters edit their posts?)

    Just to clarify, I jailbroke using blackra1n, since that was the only windows supported jailbreak for 3.1.2 – though I must stress that I'm not saying for sure if that was what broke it.
    Can people

  • Michael

    I actually noticed that name display would work only when I am in another call. If someone calls me while I am on another call, I will see that person's name all in CAPITALS; however, if I am not in a call when someone calls me, I will only see the number. The funny thing is this has been like this for quite a while, I noticed it back in July for the first time.

    Currently, my 3G is jailbroken using Pwnage Tool and ultrasn0w.

  • Wireless Carrier: Rogers
    Do you have Name Display on your account? Yes
    Does Name Display work for you? Recently Stopped Working
    Type of iPhone: 3G
    Firmware: 3.1.2
    Modem: 05.11.07

  • JDoe

    Rogers
    I do have Name Display
    Yes, Nam Display works
    iPhone 3G 8GB
    Firmware 3.1.2 (7D11)
    Modem 05.11.07

  • Sue

    * Wireless Carrier: Rogers
    * Do you have Name Display on your account? Yes
    * Does Name Display work for you? NO!
    * Type of iPhone: Jailbroken 2G
    * iPhone firmware version: 3.1.2
    * iPhone modem version: 04.05.04_G
    I phoned Rogers and she tried to convince me it WAS working, because of Call Display, meaning people in my Contacts showed up. She transferred me to Tech support, but after a few minutes on Hold, I gave up.

    I use my phone for my business, so would really LOVE Name Display when I forget someone's number, I could scroll through my call list.

  • Jordan

    * Wireless Carrier: Rogers
    * Do you have Name Display on your account? Yes
    * Does Name Display work for you? Yes
    * Type of iPhone: 16GB 3GS White, 20 min old
    * iPhone firmware version: 3.1.2 (NOT JAILBROKEN)
    * iPhone modem version: 05.11.07

  • Fizzo20

    * Wireless Carrier: Rogers
    * Do you have Name Display on your account? Yes
    * Does Name Display work for you? Yes
    * Type of iPhone: 3GS
    * iPhone firmware version: 3.1.2 (7D11)
    * iPhone modem version: 05.11.07

  • TONY

    ROGERS
    NAME DISPLAY ON ACCOUNT (VALUE PACK) ? **YES**
    DOES NAME DISPLAY WORK? *** NO ***
    TYPE OF IPHONE *** 32GB 3GS ****
    iPhone firmware version ***3.1.2. (7D11)
    iPhone modem version ***05.11.07****

  • BB

    I don't think jailbroken or NOT has anything to do with it.
    I bet most (I'm not saying all) people who are reporting success aren't realizing the subtlety of address-book playing a big role.

    I have already reported above that it didn't work on my jailbroken phone, I placed my sim in two different
    1- v3.01 NOT jailbroken
    2- v.3.1.2 NOT jailbroken
    phones (and yes I do subscribe to the name display service) and in both cases Name Display did not work.

    My test results along with Rogers Tech Sup insisting that it doesn't work convinces me that if it works at all this service is very flaky with Rogers.

    I'd like to see a proof of the contrary.

  • Rob

    * Wireless Carrier: Fido
    * Do you have Name Display on your account? Yes
    * Does Name Display work for you? Yes
    * Type of iPhone: 3GS
    * iPhone firmware version: 3.1.2 (7D11)
    * iPhone modem version: 05.11.07

  • Jordan

    @BB

    I read this thread 2 days before my iPhone arrived, the 1st thing I did was have 3 numbers call me (I had NO contacts in my book) and they all said the names of the people

  • The only limit to our realization of tomorrow will be our doubts of today; Let us move forward with strong and active faith…

  • upijhaj

    Being computer illiterate, anyone know anyplace or anyone that can unlock a bell 3gs 16gig for me? I live in Milton, so anyone nearby would be best but I'm willing to travel if it can get done for less than a bill.
    -UPI

    UPI@cogeco.ca
    905466oops(6677)

  • upijhaj

    Seeing as I'm computer illiterate, anyone know anyone/anywhere to get my bell 3gs 16gig unlocked? I live in Milton so nearby would be ideal but I'm willing to travel anywhere in the GTA for less than a bill.

    upi@cogeco.ca
    upi jhaj
    905.466.OOPS(6677)

  • No Rogers

    i am having the same problem with you.
    name display only shows people's name from Fido/Rogers. All other's number will only show numbers.
    i called the tech support of rogers, and that guy and his supervisor Susan insisted that Apple iphone doesnt support name display.

  • No Rogers

    i am having the same problem with you.
    name display only shows people's name from Fido/Rogers. All other's number will only show numbers.
    i called the tech support of rogers, and that guy and his supervisor Susan insisted that Apple iphone doesnt support name display.

  • Looks like this is broken again with the iPhone 4S.  Possibly related to the Qualcomm chip?  Apparently the feature still works on the iPhone 3GS and 4 running iOS5.   

    Additionally, it still doesn’t work on iOS5.0.1 beta2: http://www.howardforums.com/showthread.php/1737750-caller-id-with-name-display-not-working-on-iPhone-4S?p=14611920#post14611920

  • Jaggapannu

    Name Display not working with Iphone
    I called all over fido and Rogers and apple I found out apple iPhone don’t have that also don’t have call forward busy call forward
    I am going return iPhone and get my money back also battery eat too much

  • Qamar Suleiman

    with this latest upgrade to iOS5.1 the name display has started to work on 4S with fido/rogers.
    Enjoy now