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Wind Mobile Wants Better Consumer Protection for Cellphone Users

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Are you currently locked into a contract with either Rogers, Telus, or Bell? If you want to cancel early, get ready to pay hefty termination fees for both voice and data. Wind Mobile is currently advocating Federal and Provincial governments to reduce the high cancellation fees Canadians pay.

The Toronto Sun:

Cancellation fees in Canada are about twice as much as they are in the U.S., according to technology analysts at the SeaBoard Group.

An American AT&T customer pays about $256 to get out of a typical iPhone contract after just six months, while a Canadian customer of one of the Big Three pays between $500 and $600, it said.

Manitoba has recently released a public report on wireless contracts and Quebec has made amendments to its consumer protection act. Now, Wind would like the Ontario government and Ottawa to step up and do the same.

“All Canadians should be offered similar protection,” said Wind chairman Anthony Lacavera.

“This is a great step in the right direction and we hope to see all Canadians enjoying greater protection from abusive practices of wireless carriers,” Lacavera said.

It is an uphill battle for Wind Mobile as they try to make a dent in the wireless market that is dominated by Rogers, Telus, and Bell. The ‘Big 3’ each have over 8 million subscribers. Wind has over 250,000.

I commend Wind Mobile for their efforts in bringing up the issues of long contracts and high cancellation fees. From Wind’s point of view, they can’t sign up new users because everyone and their dog is locked into a contract with the ‘Big 3’.

Cancellation fees and system access fees need to go. Canadians can make their voices heard by speaking with their wallets. Too bad the iPhone doesn’t work on Wind Mobile. If the next iPhone 5 is AWS compatible and operates on a frequency band of 1700/2100, I’d be jumping over in a heartbeat.

Have you ever paid cancellation fees? Should they be eliminated?

[GlobeandMail, 2, Toronto Sun]

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  • Ben

    Do we need to wait three years for this to happen?

  • D J Charms

    I would jump ship too

  • I think those early cancellation fees are crap if you end up having to pay more than what the phone is was originally worth to leave the carrier. I think it’s perfectly fair that if an iPhone retails for $650 and you pick it up for $150 and you want to leave, you owe the carrier the remaining $500. If the phone was worth $400 and you got it for free and they’re making you pay the same $500 to leave, you’re getting screwed.

  • Cake

    The big 3 would have mass defections if the iPhone could be made to work on wind mobile. I’m month to month on bell with an unlocked iPhone 4, but I would leave in a quick second for unlimited everything for $40.

  • Nick

    Arent wind’s service areas extremely limited? I don’t want to be roaming or not in service within Canada in populated areas.. If they could only increase their coverage…

  • Ip4 z

    I’d like to see this happen, especially sine I have 4.5 years left on my iPhone 4 contract with fido

    They let me renew part way through my last 3 year contract, I thought it would be for 3 years again, but they just added the first and second contract together.

  • Epmods360

    I would love to go to wind but I need my iPhone fix

  • Anonymous

    Telus is already moving toward this…. Bell and Rogers need to step up now

  • Flaxx

    It annoys me that apple made a CDMA iPhone4 and not an AWS or LTE. I guess they’re not always forward thinking. Hopefully the next iPhone corrects this.

    And yes, I’ve paid cancellation fees. I had a base service with Rogers of $18/month + SAF but with evenings and SMS package it was $10/month extra. They tried to charge me an extra month WITH my options (the contract, which is only on the base line says I have to pay 30 days + $20/month there after) and when I called them up to remove the options they said “the number has been ported so we no longer can change the options, so you will have to pay the last month with all your service options”. I was furious and eventually got them to change it after having to speak to customer relations. Crooked to the bitter end.

  • Corman420

    Just tell them you’re moving to an area that they don’t service. With Rogers, tell them Northern Alberta. For Bell, tell them GTA (joke). They will cancel your contract without a termination fee.. I’ve done it, more than once…

  • S3c0nd4ry

    Although the same with all the carriers, currently, someone on Bell, who signs a 3yr to get the Nokia 2730 for $0, which retails 89.95, would pay a 400 dollar cancellation fee to get out if canceling anywhere between the 1-16 months. (cancellation = $20/mo up to max of $400)

  • I wish and hoping Wind and others will have there system compatible for iphones! Yes, it would be limited, but more than 90% of the time I am in the city where there is coverage. If you travel lots, then stay with good ol Rogers! Wind is expanding, slowly.

  • Anonymous

    Theres always the option of doing a transfer of responsibility. Thats an easy way to get out of a contract, Depending on your plan,you can transfer and want money.Or pay someone 50-100 to takeover.

  • I’ve never had to deal with cancellation fees using a very simple method: I don’t sign contracts.

  • Lee

    I don’t think that many people would jump to Wind just if it had iPhone, have you ever used Wind? It’s TERRIBLE. My friend had it, dropped calls galore and no signal. I bought their USB data stick, I’d barely get 500k anywhere in Toronto, but tether my Telus iPhone and I’d get 4Mb down and 3Mb up so I returned it. Besides who wants a phone that can’t even leave Toronto? If Wind/Mobilicity had coverage in Montreal as well it might be different but anyone that travels at all or has family up north it’s not that great.

  • Noahattic

    This is definitely the big step in the right direction. Comparing to this, I am more willing to have the contract shortened to 2 years like all the carriers around world do ! 3 year contract is freaking ridiculously long. And only Canadians Carriers are doing this crap!!

    btw, rogers needs to have that stupid Government regulation fee which’s nothing to do with government removed!

  • Anonymous

    Keep the cancellation fees if you want, it’s not unusual to have non compliance penalties in a contract after all.

    What truly hurts consumers and competition is Hardware Locking.

    My bank will ding me for terminating or transferring my mortgage early, but the house is still mine to do with as I please.

    Imagine if I were limited to selling my house to only those people who banked at my bank.

    Ridiculous.

  • its about time SOMEONE steps up to this BULLSHIT

  • Mark Bernard

    Contracts don’t serve the public — neither do subsidized phones. At the very least, contract/subsidies should not be allowed to be any longer than the warranty for the phone. Period.

  • Tom

    Yes I sign a new 3 years contract with fido(Roger’s pet).

    Before my last 3 years plan was over,they became kind ,giving me free add-on and They accepted to give me a small $10 / months for a 100 meg flex data plan.

    Flex mean is I go over 100 Meg ,am automatically jumped to the regular $25/mont with 500 Meg,and so on .

    Now here’s the twist,as soon I sign in and lock my self to their 3 years plan,,my daya bill rapidly jumped to $100.

    Before I sign in again for 3yrs,hey had retention program and costumer services was very friendly and eager to resolve any issue .

    Now they don’t answer anymore and get even rude .When I asked to cancel my plan,the guy said to me:go ahead,but be ready for paying $700 plus your monthly .

    as soon I sign in for

  • Ken

    What bothers me is that if I make changes to an existing plan – in my case where one of my daughter’s contract was almost one year old – I switched her to a student plan since she was now old enough to qualify (have to be in high school with Rogers). When all the details were settled they announced that I would be singing a new three year plan that would replace the existing plan that had two years left.

    So if I’m almost two years into a 3gs plan and try to make changes within the plan, they’ll try and start the 3 year contract all over again?

    That’s no way to treat a customer with three phone lines.

  • Rogers is a mafia. I have just learned, three days before the end of my 3 years contract, that two weeks ago I got into another 3 years contract for data-plan and cancelation fee is 200CAD. How did it happened? They called me saying that I have reached 500MB data limit and they ofer 2CAD upgrade to the plan. When I asked if there is any commitment, they said: no, there is no commitment for this plan. And there was. Now, I will sue the funcking bastards.

  • Rogers is a mafia. I have just learned, three days before the end of my 3 years contract, that two weeks ago I got into another 3 years contract for data-plan and cancelation fee is 200CAD. How did it happened? They called me saying that I have reached 500MB data limit and they ofer 2CAD upgrade to the plan. When I asked if there is any commitment, they said: no, there is no commitment for this plan. And there was. Now, I will sue the funcking bastards.

  • Rogers is a mafia. I have just learned, three days before the end of my 3 years contract, that two weeks ago I got into another 3 years contract for data-plan and cancelation fee is 200CAD. How did it happened? They called me saying that I have reached 500MB data limit and they ofer 2CAD upgrade to the plan. When I asked if there is any commitment, they said: no, there is no commitment for this plan. And there was. Now, I will sue the funcking bastards.

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