TELUS Added More Wireless Customers in Q3 2014 vs Bell, Rogers

Following Rogers and Bell, it was Telus’ turn to report its third-quarter sales: the numbers are in, and they are impressive. Canada’s second-largest carrier has posted a 5.4% jump in operating revenue, driven by strong sales in both the wireless and wireline arms of the business.

Telus web gif

As it turns out, Telus has recorded the most customer additions (excluding Public Mobile), adding 113,000 customers, an 8.7% increase compared to the same period a year ago. Both Rogers and Bell have posted a slight decrease in customer additions for the same period this year.

Wireless network revenue is up $95 million, or 6.6%, to $1.54 billion in total, the carrier stated in its press release, driven by the continuous expansion of the company’s subscriber base, higher data usage, and increased smartphone adoption.

The higher data usage is also related to the carrier’s 4G network expansion. Blended average revenue per user (ARPU) is up 3.2% to $64.51, continuing its road upwards for the sixteenth consecutive quarter.

Telus’ total wireless subscriber base is up 2.3% from the same period a year ago to 8 million, high-speed Internet connections are up 5.7% to 1.45 million, and Telus TV subscribers are up 14% to 888,000.

Telus’ net income was flat year-over-year at $355 million, a $1 million drop compared to the same period a year ago.

It is worth noting here that, out of the country’s biggest carriers, Telus had the least number of complaints for the third year in a row, the CCTS report revealed. From this perspective, the jump in new wireless customers makes sense, as well as the (customer) losses that Bell and Rogers posted for the same period.

Technology enthusiast, rocker, biker and writer of iPhoneinCanada.ca. Follow me on Twitter or contact me via email: istvan@iphoneincanada.ca

  • Jason Reid

    All carriers are terrible, some more than others but if I had to pick one for being the “best”, Telus would be it! Great customer service, great deals in the retention department and not trying to be prejudice but usually and easy to understand person on the other end of the line. I also have there TV and home Internet service as well.