Koodo Launches VoLTE and Wi-Fi Calling, But No iPhone Support Yet [u]


TELUS flanker brand Koodo Mobile has finally launched VoLTE and Wi-Fi Calling for customers, as announced (update, forgot link) on their community forums:

So, here’s something cool: Wi-Fi Calling and VoLTE is available for Koodo customers with the Android LG V30!  We’re adding additional devices soon, so if you’re not an Android LG V30 user, hang tight!

There’s a caveat though, as right now the only device supported is the LG V30 Android smartphone. Koodo says “iOS and other Android devices will be available soon.”

Koodo mobile logo

With VoLTE, it allows customers to place voice calls over LTE networks instead of HSPA, resulting in quicker call connections and better voice quality, supporting HD Audio. Users are able to simultaneously use voice and data over LTE, instead of seeing voice calls routed over older networks.

Koodo says VoLTE is available nationally, “except for the province of Saskatchewan and some parts of Manitoba. We will be adding these locations in the near future.”

As for Wi-Fi Calling, it allows users to continue to send and receive voice calls and text messages, in areas of low or no cell coverage, but connected to a local Wi-Fi network. This feature is helpful for those in basements or areas where cell coverage normally is lacking.

We reported last fall Koodo had confirmed it was testing VoLTE and Wi-Fi Calling, and last month a representative told iPhone in Canada the launch would be coming in April—and here it is, albeit in a limited capacity.

We’ll keep you up to date as to when VoLTE and Wi-Fi Calling will be rolled out to iPhone users, but until then, looks like it’s the LG V30 that has all the fun.

Thanks Tim!


  • My 1/2 cents

    Completely ridiculous. It’s the same infrastructure as Telus and how many people use an iPhone vs an LG phone?

  • Gilles

    Also keep in mind that their FAQ says that devices not purchased through them will not be eligible.

  • Shawn

    So for only the crappiest phone on planet earth nice. Thanks Koodo

  • Infamous

    Telus says the same thing, but it works with any iPhone. Maybe it’s an non-iPhone thing.

  • Gilles

    I wasn’t aware of that. It’s possible they have no good means of differentiating them for iPhone.

  • Infamous

    Yeah, on Telus’ VoLTE page:

    Note: Most newer devices will be VoLTE
    enabled as they become available. Devices not purchased from TELUS will
    not be VoLTE enabled at this time.

    I think it’s because with Apple you can get it unlocked via Apple and everything is done via carrier update. So there’s no software inside it designating it to a carrier. Once it’s unlocked, there’s no way to differentiate one purchased from Apple/Telus/Other carrier. The entire carrier-specific idea is outdated now with every device being sold unlocked.

  • TM

    It’s their excuse to say if you didn’t buy it from us, we are not supporting it. I am sure it will work with any phone that supports VoLTE, be it Android or iOS

  • NOHoldsBar

    No carrier update for latest iPhone or 7…no VOLTE or wifi calling.

  • Anaron

    It’s the same walled-garden approach taken by nearly every carrier that supports VoLTE and Wi-Fi calling. The only devices that tend to work regardless of where you bought it from are iPhones, Pixel phones, and (sometimes) the Galaxy line. Namely, the S8 and S9.

  • Anaron

    I think it’s more of a requirement from Apple to support VoLTE as well as Wi-Fi calling if the network supports it.

  • Anaron

    They’d be unwise to not support the iPhone. It’s coming, as per the article: ‘Koodo says “iOS and other Android devices will be available soon.”’

  • NOHoldsBar

    Shaw implemented Shaw Passpoint for iOS users only. However, iOS 11x has become buggy AF and many report being unable to access Shaw Go-wifi as a result. The point being that there are more iOS users in Canada than Android so the logic isn’t there why iOS users have to wait.

  • Anaron

    Yes, there are more iOS users than Android in Canada (52% vs. 46%). But that percentage is pretty close. Android overtook iOS a few times between 2016 and 2018. When the difference between which one is in the lead changes in a matter of a few months, it’s hardly worth stating that one should be supported more than the other.

    Also, you speak of “Android users” when only a single device is currently supported. It just so happens to be an Android device.

  • It’s Me

    If it wasn’t for Telus already supporting it, I’d say picking a phone almost no one uses is a way to roll out the feature without being overwhelmed. But since Telus already has support and it’s 100% the same network, it makes no sense at all. Hell, it makes no sense that Koodo has delayed this long given Telus already supports it.

  • jabohn

    I’m on Virgin and have an iPhone 7 bought directly from Apple. It supports WiFi Calling and VoLTE. Once it connects to the Virgin network it must download the carrier specific settings automatically as it just shows up and is also listed in Settings > General > About

  • NOHoldsBar

    Except Koodo hasn’t pushed a carrier update for the iPhone.

  • Tim

    This isn’t for iPhones right now. Only the LG v30.

  • amoyal

    I was holding out for this feature launch to see how it matched up with Vidéotron’s wi/if calling. Definitely going to be switching to Vidéotron at the first opportunity.