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Public Mobile Texts Customers to Contact CCTS Over Wireless Service Complaints

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Public Mobile—which is owned by TELUS—has proactively reached out to customers via text message to inform them about how to address unresolved wireless complaints with the CCTS.

A text message sent out this afternoon reads:

Public Mobile here. For unresolved complaints about your wireless service, you can contact the CCTS at www.ccts-cprst.ca or 1-888-221-1687.

Public mobile text message

For those unaware, the Commissioner for Complaints for Telecommunications Services (CCTS), can help you resolve your wireless issues when it comes to dealing with wireless carriers. Here’s how they describe themselves:

The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent organization dedicated to working with you and your telecommunications service provider (TSP) to resolve complaints relating to your telecommunications services. The best way to deal with a complaint about your service is to contact the service provider and try to resolve it directly. However, sometimes that just doesn’t work out. If you need help, we are here to assist you and the service provider to get the issue resolved. If possible, we will help you reach an amicable resolution acceptable to both you and the provider. If not, we will analyze the complaint and provide our views about the merits of your complaint and the best way to sort it out.

According to the CCTS’ mid-year 2016 report, Public Mobile had 29 complaints received. If you have a wireless issue to deal with, the CCTS is your friend in trying to resolve issues.

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  • warpdrive

    Public mobile is awesome. Three lines on the 12gb promo plan. Not a hiccup since joining.

  • mobley.barbara

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  • warpdrive

    Lol. D-bag be trolling…..

  • Cornfed710

    Been on PM for a long time, absolutely love it ????

  • chickeee

    actually Public Mobile has a great user supported forum that helpsresolve many service issues quickly

  • christopher

    I was subjected to overt, systemic and institutional racism with these Telecom gaints
    my whole life. breach of privacy because I am a visible minority, abuse of power and extremely poor customer service. I want a public inquiry and financial compensation. I want justice as soon as possible. your senior management and employees should be indicted on federal charges and prosecuted to the full extent of the law and well as CEO. he should be fired.

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