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Telus Eliminates Cancellation Fees, Makes Upgrading Easier

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In November, we first reported Telus introduced a change to their Early Device Upgrade program, allowing for the elimination of cancellation fees for upgrades. Today, the company is officially making this new change public.

Telus is starting to emerge as a ‘favourite’ in the wireless industry thanks to recent changes that are favourable towards customers. Earlier the company reduced roaming fees by 60% (while blaming Rogers in the process), and today they’ve announced the elimination of cancellation fees for early upgrades.

Announced in a press release:

When TELUS consumers and business customers want to end their agreement early to upgrade to a new TELUS device they only need to pay their device balance displayed on their monthly bill – the remaining portion of the device credit they received when they purchased their previous device.

This means users will only have to pay the remaining subsidy on handsets they’ve signed onto a contract to. Previously, users would have to pay high cancellation fees for ending contracts early. This is still the case with Rogers and Bell. Note that in November, there was an ‘admin’ fee on top of paying off the subsidy. We’ll keep you updated if that fee is still in place or not.

We’re living in the era of smartphone innovation at its finest. This new policy will allow for easy early upgrades to the latest iPhone, rumoured to launch this Fall along with iOS 5.

What do you think of this new cancellation policy?

[CNW]

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  • Smudged

    It’s a setp in the right direction.  Does Telus let you know what your Device subsidy cost is upfront? or do you find out only when you get your first bill?? 

  • Smudged

    It’s a setp in the right direction.  Does Telus let you know what your Device subsidy cost is upfront? or do you find out only when you get your first bill?? 

  • jailbrokeunlockediphonelover

    I think the first carrier to be a ‘favourite’ in Canada, on the iPhone anyway, will be the one that gives you a discount for bringing your own iPhone to the party rather than charging you the same as if your device was subsidized. Many of us prefer now to buy unlocked iPhones so we can roam in other countries using local SIM cards at much reduced rates rather than pay Telus’ still usurious (yes even after the laughable 60% ‘discount’) roaming fees.

  • jailbrokeunlockediphonelover

    I think the first carrier to be a ‘favourite’ in Canada, on the iPhone anyway, will be the one that gives you a discount for bringing your own iPhone to the party rather than charging you the same as if your device was subsidized. Many of us prefer now to buy unlocked iPhones so we can roam in other countries using local SIM cards at much reduced rates rather than pay Telus’ still usurious (yes even after the laughable 60% ‘discount’) roaming fees.

  • Anonymous

    Great news. Hope others follow.
    But still no discounts for someone with an unlocked phone locking in for 3yrs to get a sweet deal?

  • Anonymous

    Great news. Hope others follow.
    But still no discounts for someone with an unlocked phone locking in for 3yrs to get a sweet deal?

  • Rogers has been upgrading iPhone’s with every new launch with NO fee’s except the subsidized price of the new phone on a new 3 year deal…?

  • Anonymous

    So from my understanding, customers who bring their own phones and sign a contract with Telus don’t have a termination fee anymore?

  • ghill

    Where did you find that number? I dont know where to look on my online telus account.

  • ghill

    Where did you find that number? I dont know where to look on my online telus account.

  • Anonymous

    That’s iPhone only.
    Telus is saying that no matter what device you have, just pay whatever subsidized price is remaining and get any other phone you like (provided of course that it works with your plan)

  • Anonymous

    That’s iPhone only.
    Telus is saying that no matter what device you have, just pay whatever subsidized price is remaining and get any other phone you like (provided of course that it works with your plan)

  • Switching Providers

    Not true in Winnipeg. Just tried to upgrade my hardware and they told me i have to cancel my plan of 1.5 years and pay a large amount to do so even though i bought the phone outright from the start. Just to sign a new 3 year contract to get a new phone. Or buy a new phone from them at full price again. Doesn’t sound like an upgrade to me.  Seems more like highway robbery. If i have to cancel my plan to get a new phone at a decent price why wouldn’t i cancel and go to another provider with a better upgrade policy. ( Which i am.) Telus Sucks!!

  • Anonymous

    I don’t understand – isn’t “paying remaining subsidized credits” the same as cancellation fee in a different name?   In both cases, you are paying for getting out of the contract early; and in both cases, the fee you pay is reduced as you get closer to the end of your contract.

    I won’t be surprised that for some people, this “remaining device balance” costs more than the cancellation fee charged by Rogers.

    I just don’t see how this would make “upgrading easier”, nor how Telus has become the “favorite”….

  • Anonymous

    I don’t understand – isn’t “paying remaining subsidized credits” the same as cancellation fee in a different name?   In both cases, you are paying for getting out of the contract early; and in both cases, the fee you pay is reduced as you get closer to the end of your contract.

    I won’t be surprised that for some people, this “remaining device balance” costs more than the cancellation fee charged by Rogers.

    I just don’t see how this would make “upgrading easier”, nor how Telus has become the “favorite”….

  • Pretty sure that means you pay what is left on your device. If your device is worth $800, and you got it on contract for $200 then you owe then $400. Then you can get yourself a new device 🙂

  • $600. Lol 😛

    And none of that $20/per month left on your contract shit.

  • As of this fall, hopefully. 

  • Yeah where is that? I don’t see it either.. 

  • “rumoured to launch this Fall along with iOS 5.”

  • Anonymous

    1) its $10/month till end of contract
    2) it caps out at like 450 or something.
    so regardless it wouldnt make sense. also, the remaining balance of subsidy wouldnt really change as you get closer to end of your contract. so lets say u want a new phone 3 months before your contract is over, rogers wouldbe $30 and telus would b e $600. very smart 😛

  • I also can’t find that information when I login.

  • I also can’t find that information when I login.

  • I don’t see how Nosnoop is wrong. If Rogers called the “cancellation fee” a “subsidation fee” (which is mostly what it is), how would it be different than Telus? Both are just an upgrade fee that gets smaller as the end of the contract draws closer. Am I missing something here?

  • I don’t see how Nosnoop is wrong. If Rogers called the “cancellation fee” a “subsidation fee” (which is mostly what it is), how would it be different than Telus? Both are just an upgrade fee that gets smaller as the end of the contract draws closer. Am I missing something here?

  • lmoreau

    I don’t really get it.  My Telus contract expired 3 months ago and I’m ready to take a hike as I can’t stand them.  I bought my iPhone 4 full price from Apple ages ago unlocked so I have no need to stay with them.  So if I sign another 3 year contract with them, and 2 years from now want to go somewhere else, I pay nothing since I own my phone?  That doesn’t make sense, what’s the point of a “contract” then if you can leave any time?  How do they determine the price of your handset anyway just out of curiosity?  Like if the handset was $650 and you did a 3 year to get it for $150, do they take that $500 and divide it by 36 months so $13.89 a month?  As if 12 months in if I want to cancel it’s $13.89 x 24 months or $333?

  • lmoreau

    I don’t really get it.  My Telus contract expired 3 months ago and I’m ready to take a hike as I can’t stand them.  I bought my iPhone 4 full price from Apple ages ago unlocked so I have no need to stay with them.  So if I sign another 3 year contract with them, and 2 years from now want to go somewhere else, I pay nothing since I own my phone?  That doesn’t make sense, what’s the point of a “contract” then if you can leave any time?  How do they determine the price of your handset anyway just out of curiosity?  Like if the handset was $650 and you did a 3 year to get it for $150, do they take that $500 and divide it by 36 months so $13.89 a month?  As if 12 months in if I want to cancel it’s $13.89 x 24 months or $333?

  • S3c0nd4ry

    TELUS!! I WORK FOR BELL!!! THIS IS A STEP IN THE RIGHT DIRECTION!!!

    OMG make this an industry norm. Current data and voice cancellation charges are ridiculously dumb.

  • S3c0nd4ry

    TELUS!! I WORK FOR BELL!!! THIS IS A STEP IN THE RIGHT DIRECTION!!!

    OMG make this an industry norm. Current data and voice cancellation charges are ridiculously dumb.

  • S3c0nd4ry

    TELUS!! I WORK FOR BELL!!! THIS IS A STEP IN THE RIGHT DIRECTION!!!

    OMG make this an industry norm. Current data and voice cancellation charges are ridiculously dumb.

  • S3c0nd4ry

    TELUS!! I WORK FOR BELL!!! THIS IS A STEP IN THE RIGHT DIRECTION!!!

    OMG make this an industry norm. Current data and voice cancellation charges are ridiculously dumb.

  • Pingback: Rogers/Fido to Almost ‘Eliminate’ Early Cancellation Fees in January 2012 | iPhone in Canada Blog - Canada's #1 iPhone Resource()

  • Chris R

    So TELUS’ policy was $20 per month until the end of your contract. If you have a $490 subsidy, and you want to cancel after month 24, you pay $21 per month in their NEW termination charge. You are actually paying MORE to cancel then before. Way to go!

  • veedubber

    It’s been like this for 3 years already in Quebec … by law

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