TELUS Extend for iOS Allows Wi-Fi Calling, But Still Remains in Beta

Rogers and Fido currently support iPhone Wi-Fi Calling and so far, the service works pretty well (for those able to set it up!). Bell announced it would support Wi-Fi Calling for the iPhone 6s and iPhone 6s Plus only, whereas Rogers supports the iPhone 5c or newer.

That leaves TELUS, which so far has repeated it does not support Wi-Fi Calling for iPhone at this time. But the company does have the TELUS Extend iOS app (nearly one year old), which allows customers to make free calls over Wi-Fi from their smartphone, tablet or laptop, similar to what Rogers One Number customers can do.

TELUS emailed us to say their Extend service still remains in beta as they “continue to test the platform for an optimal experience” before its pubic release:

TELUS Extend lets TELUS customers use their TELUS number on their smartphone, tablet or laptop to send and receive calls or messages anywhere in North America over Wi-Fi networks. TELUS Extend is currently an invitation-only Beta version – for iOS, Android, PC’s and Mac OS X – as we continue to test the platform for an optimal experience before it is made widely available.

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With Rogers and Bell supporting system integrated Wi-Fi Calling for iPhone users, it’s only a matter of time for TELUS to similarly announce support as well.

Click here to download TELUS Extend for iOS—it’s only available for those invited to try the beta.

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  • Crosseyedmofo

    im assuming extend and wifi calling would conflict on the iphone just as RON did

    mebbe telus should just abandon it for iphone 🙂

  • McNucklefuts

    Wouldn’t an integrated method such as Rogers or Bells solution be a better experience? Why is Telus working on this at all, as I am sure they knew that Wi-Fi calling would be integrated!

  • It’s Me

    That’s not really wifi calling in the same way. That’s just VOIP calls, which is the same thing that Rogers has had for a fews with RON. Wifi calling is the same, from a technology perspective, but from a featureset has the advantage of being integrated into the native phone app. When properly integrated it also means soft handoffs between wifi and cell networks.

  • guest

    Why is Telus wasting money developing their own app and not just enable the feature already in iPhone?

  • JP


    So basically Telus is saying “we compete with a released feature of our competitor with a beta product which you can’t try because it is “by invite only” and, well, you’re not invited… Does not sound right. To add insult to injury they did not even offered iphoneincanada readers some beta invites!

  • runner

    I am a Telus client and I asked my business rep contact about this. Referencing how it is supported by rogers and bell and not them. She seemed to hint it will be coming, although she couldn’t give me a time on it. Fingers crossed!

  • Chris

    I get the feeling that it will be like LTE-A. Only Bell had it at first, it took about 3 to 3 1/2 months then Telus had access to it.
    With the Belus network, Bell seems to have it first then Telus gets access to it. So that is what I figure will happen. Same with VOLTE when it become available.

  • awkpain

    So you’re saying that they should launch wifi calling across their entire client base completely untested? Soft phone would allow them to capture debug information from both sides of a call whereas that information is likely unavailable or perhaps incomplete pulling from the phone app itself.

  • Eyhab Dakkak

    Why Koodo customers can’t register for Telus Extend. Fido customers are having wifi calling available on their phone. This is unfair.

  • It’s Me

    Well, no, that’s not what I said. Actually I didn’t even come close to implying that. Not sure how you arrived at that.

    I was explaining why what telus has isn’t what would be called wifi calling any more than RON was.

  • Crosseyedmofo

    in fairness its not exclusive to ios

  • Nigleet

    As most people know, Telus and Bell share their HSPA and HSPA+ networks. When it comes to LTE towers, this is not the case. Their agreement from 2009 did not cover LTE at all. That is why you see varying times for Telus versus Bell to launch different services moving forwards.

  • Chris

    This is the reason why I think Bell will show off having wifi calling then a couple months from now, Telus will get it. I know there were areas around me that took a few months for Telus to gain access to the LTE towers. I guess that is the price one pays for getting Bells great network without having to deal with the pain in the butt call Bell Mobility.

  • Nigleet

    I think WiFi calling, altogether is a wicked application of VOIP, especially with the integration of text on top it all. I have used Rogers One Number for a few years now, and it has been a pretty great experience. For someone primarily concerned with reception issues only in Canada, WiFi calling is a perfect suit. When it comes to someone travelling abroad, wanting to retain communication through their cell phone number while having Data access, this becomes a problem.

    With Rogers One Number/Telus Extend, you can have the app running on your phone, tablet, or computer (Rogers One Number) while having your SIM card displaced. This gives you the advantage of using a local prepaid plan if you are travelling. For me, thats a huge deal. When I was in Germany, I got a 5GB prepaid data plan for 25 Euros and continued communication using RON. When it comes to travelling with just WiFi calling, as soon as you remove the SIM, you lose access to WiFi calling/texting.

    The terrible part about it all is that you cannot use both together. That would be the perfect solution.

  • Nigleet

    Keep in mind that Rogers already had RON, which is an identical service as Telus Extend. They keep both options open to their clients. In my post above, I mentioned the benefits of having a service like Telus Extend, opposed to WiFi calling, though it is preferential.

  • Nigleet

    Telus Extend is not exclusive to iOS, but neither is Wi-Fi Calling and Texting. T-Mobile has been supporting it for a number of phones for quite some time. It is a virtual limitation set by the carriers, unfortunately.

  • Nigleet

    Hence the title of beta. They want to make sure it is working optimally before public release. They don’t really advertise the service for this very reason. Its been around since late last year, nothing new.

  • It’s Me

    I travel a fair bit as well and I agree with you on all of that. For me, when I travel, wifi calling will be a good temporary measure for calling/texting home on wifi until I source a local SIM. Sometimes I’ll get a sim on day one or before departure but sometimes it’s a day or two. As long as I have wifi, this will work for short periods without a local sim. Once I get the SIM, I’ll do what I do now, which is forward my calls to a VOIP number with an app and copy texts to email (very few actual SMS texts these days though so that’s no longer critical for me).

  • McNucklefuts

    I just read your post. Very interetesting perspective certainly!! I don’t travel internationally so I would have not thought of that.
    When using WiFi calling out of country, are calls and texts not counted as roaming as you are using wifi and not the cell network?

  • Nigleet

    I think you might be right about that. You would still technically have reception when roaming, so I would not imagine WiFi calling enabling. Good on you for pointing it out.

  • McNucklefuts

    I mean I guess, though it would be worse for consumers, that Telus would WANT Wifi-calling because then you keep your home SIM active and have a chance of paying THEM to roam when not on WiFi. Versus having the ability to choose which you’d prefer with their current implementation.

    I mean, I just don’t exactly feel like Telus is the ‘carrier of the people’ or anything hahaha

  • Morgan

    I am with Bell on iPhone 6 and i so want wifi calling. But when ???