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Telus, Koodo $60/10GB Plan Expiry Date Dec. 19; Demand “Far Exceeded” Expectations

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Telus and Koodo Mobile will see their $60/10GB promo plan expire on Tuesday, December 19 in BC, Alberta and Ontario for new and existing customers. This promo plan is on fire as everybody is trying to sign up for this rare wireless deal.

Many customers are trying to reach Telus to switch over to the plan, but wait times have been long on both phone, online chat and social media.

Image via RFD

A Telus spokesperson told iPhone in Canada, “We suspected that TELUS and Koodo’s 10GB for $60 promotion would be popular, but demand far exceeded our expectations, on one of the busiest weekends of the year.”

Since yesterday the company has been informing customers on Twitter to “Rest assured, our super team is working hard to assist everyone as soon as possible.”

Telus reiterated they are working hard to ensure all customers can jump on the promo plan, saying “We are very sorry for the longer wait times that customers experienced over the weekend and are grateful for their patience. We are continuing to make real-time adjustments to minimize wait times before these great offers expire at the end of the day tomorrow.”

Earlier, Rogers and Fido confirmed to iPhone in Canada their $60/10GB promo will expire today for new customers (except for new BYOD sign ups in Ontario), but extended to December 19 for existing customers.

Did you recently switch carriers for this $60/10GB promo plan? Click here to vote in our informal poll, which so far has seen nearly 5000 votes.

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  • TheLostVancouverite

    “Far exceeded”… that’s like being surprised at the amount a person lost in the desert drinks after coming upon an oasis… #NoDuh

  • My 1/2 cents

    No comment from Bell?

  • Riley Freeman

    lol right?

  • warpdrive

    Lmao

  • We emailed them, still waiting to hear back…

  • Chris

    While it is great to see this new found “competition” between the big 3 and freedom, it is sad that Atlantic Canada gets shafted…

  • Susan Woznuk

    does any one know if small biz customers can get this? probably not as we don’t get any good deals lol

  • Brandon Persaud

    I got the plan and they said it’ll come into effect on my next billing cycle Jan 4th. is that correct for existing customers. new customers get it right away for sure. I’m with fido btw

  • My 1/2 cents

    What’s in Atlantic Canada? lol.
    Sorry, I couldn’t resist.

  • My 1/2 cents

    I just returned from Telus and the malls. Looks like there’s confusion on when this promo is ending. Some Telus dealers are saying midnight tonight others say tomorrow. BTW…one week until Xmas!

  • LJ

    They asked me when I want it to come into affect today or at my next billing cycle. I choose at my billing cycle to avoid confusion and partial charges. But now I am scared knowing Rogers/Fido they can mess things up. Should have got it take affect today. Let’s see what happens in 23rd.

  • Kyle Wilson

    i switched to telus using this promo and it won’t let me hotspot tether from
    the device. is anyone else experiencing this ?

  • Chris

    According to the big 3, nothing lol

  • Flash

    Nope, I’ve been on the same plan 5gb, unlimited everything else nation wide at $75/device and we have 15 devices. Anytime there are new deals to be had we have to drop this plan and the business anywhere data plans currently are absolutely pathetic. Like 10 years ago when we got this plan 5gb was practically unlimited. Now business plans for same price is 3gb and that’s easy to achieve.

  • Brandon Persaud

    if you did it through chat they should have a record. I had to use it before. This time I took screenshots. did you get an email confirmation yet?

  • Susan Woznuk

    its crazy they need to get with the times . small business don’t even get the subsidized phones the same price we pay like 200.00 more per phone as well.. hopefully this is a sign of much more competition to the BIG 3 to come ..thx for the reply

  • Si2k78

    Same here. Stuck between a rock and a hard place. What to do?….

  • LJ

    No email yet. I did it on Sunday. Still waiting.

  • TheLostVancouverite

    Oh Telus, say it ain’t so (because your reps certainly didn’t…). There will be many a people complaining if this is the case as it does appear I cannot hotspot from my partner’s phone (non-Telus) to my phone…

  • warpdrive

    Check my last post to solve this issue….

  • warpdrive

    End of day on Tuesday I was told by a friend of mine who runs the Telus store in my community…

  • warpdrive

    After I Changed the APN I was able to hotspot from 2 TELUS iPhone to two public mobile phones… They could all see each other in the iOS Wi-Fi page..

  • warpdrive

    As for the 3G on calls… go to Settings- Cellular- Cellular Data Options- Enable LTE- Check off voice and data

  • warpdrive

    Lol. All my posts are getting cut off. Weird.

  • warpdrive

    Glad you found the same solution as me…. it was driving me crazy last night!!!!

  • Mike

    I did it. I was getting a good deal with PM ( thanks to u Gary) but I couldn’t resist the siren call of 10gb of data. I went back to Bell. I feel kind of dirty but think it’s worth it.

  • 10GB data is nice and definitely way more than 4GB on PM. You deserve it, just take a few showers later lol

  • Anaron

    Don’t feel dirty! I switched from PM as well. I had 4GB for $37/month after autopay and refer-a-friend rewards. And I still went with a Telus 10GB plan for $60/month.

  • Mike

    yeah, I was paying $38. I just realized I can’t tether tho.

  • Marc S

    Koodo 611 and 800 keeps hanging up on me. Been trying for 3 days. Can’t live on the phone. Unfair as you cannot do it online. I want a rain check.

  • Sara

    Called Koodo this morning at 9 and requested a callback – they called back in half an hour, and the rep easily switched my plan. I didn’t have to speak to the loyalty department or pretend to leave. Moving from a $40 1GB plan (which I always exceed), so this is great!

  • Marc S

    Which number did you call?

  • Sara

    611 – I got disconnected a lot, but eventually I got a message saying it was an hour wait and do I want to get a callback. I chose Yes and it was about 30 minutes.

  • Marc S

    Good on you man. I can’t even get that far. I tweeted them for a rain check. XX my fingers.

  • Ryan

    Can plan switches be done at Koodo kiosks? Don’t have time to spend hours on the phone…

  • Victorious Secret

    Just goes to show you how pathetic our cell phone plans are in Canada.

    Look at this demand for a decent plan.

  • Cary Glazier

    Telus and Kodoo are a mess through all this. I gave up contacting Telus via phone and web. They have disconnected me twice after two hours fo being on hold with no explanation other than ” due to unforseen circumstances we are unable to take your call… please call back later” Two days and 6 hours + wasted on the phone and Web.Not acceptable in the least. The Telus stores have no power to do anything in regards to this plan. So I went to a Kodoo store and got the plan. Now after 2 hours my number has not ported across to my new SIM. Called Kodoo support and it says “due to high call volume we are unable to take your call, call back later. ” Called the store back to find out what the problem was with the port. Apparently the manager was on the other line finding out why the porting is delayed so much. No answer or explanation. I have a feeling the CRTC is getting a number of complaints. This is really unprecendented. A story needs to be done on the whole roll out of this plan and the apparent lack of preparation of these companies..

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