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Court Orders Telus to Reimburse $2.6 Million in Texting Fees

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Telus has been ordered to reimburse $2.6 million in texting fees, the conclusion of a class-action lawsuit against the carrier filed in Quebec, reports the CBC:

A Quebec court has ruled that Telus must reimburse customers more than $2.6 million for text messaging fees that the mobile phone carrier collected between 2008 and 2011.

The Quebec Superior Court ruling on a class-action suit against Telus says the Vancouver-based carrier unlilaterally changed the terms of contracts for 177,425 customers in Quebec and began to charge 15 cents per incoming text message.

The Vancouver-based carrier said it had notified customers “well in advance” of price changes and also offered texting bundles, but it looks like that wasn’t good enough.

Telus says is reviewing the Quebec court’s decision and may appeal, but if it stands each customer would receive $15 back from the carrier.

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  • IB6UB9

    Win for the little guy, although minute it’s still a win.

  • ScotsmanDC

    In other news.. Telus increases price plans by $5 to all existing customers givingh 3 months notice to recoup $2.6 million loss.

  • george

    the $5 hike was to also recoup for their over bids on the spectrum auction. and obviously, the money doesnt come from their pockets, but ours.

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