Share:

TELUS VoLTE Coverage Expands to Ontario

Share:

TELUS has expanded VoLTE (voice over LTE) to customers in Ontario with compatible devices. The feature allows customers to “place and receive calls over the TELUS LTE network instead of the HSPA network.” VoLTE e911 is not available yet in Ontario, so standard 911 calls will still apply.

1280px Telus Logo svg

The following devices on a postpaid plan will support VoLTE on Telus with LTE SIM cards:

  • LG G5
  • LG X Power
  • iPhone 6
  • iPhone 6 Plus
  • iPhone 6s
  • iPhone 6s Plus
  • iPhone SE
  • iPhone 7
  • iPhone 7 Plus
  • LG G4
  • Samsung GS6

Telus says VoLTE devices activated after April 18, 2016, will support VoLTE automatically when on the latest software update from devices.

VoLTE allows for both calls and data to be used simultaneously over the LTE network, whereas previously calls would be routed over 3G. VoLTE also supports wideband audio codecs for increased call quality, plus calls are routed much faster than on 3G.

A support document was updated on Wednesday to add the inclusion of Ontario. The update said “currently VoLTE is available in Alberta, British Columbia, Manitoba and Ontario (excluding Ottawa, Kingston, North Bay, Sudbury, Sault Ste Marie, and Thunder Bay).”

Earlier this year, customers in Montreal saw VoLTE available for iPhone. Telus says “Stay tuned, we will be adding more locations in the future.”

Share:

  • Bill___A

    I really wish that there would stop being references to “Earlier this year, customers in Montreal saw VoLTE available for iPhone”. Having the software settings available on your iphone is due to the carrier settings and software on your iphone, and has NOTHING to do with it being configured at the carrier end of it. Every Telus customer would have seen it “available” on the iPhone, but only users who are in Manitoba, Alberta, BC, and parts of Ontario are going to be able to use it until it is turned on other places. Continued references to “someone in Montreal” seeing some standard settings on their iPhone is pointless.

    The positive development I see here, I think, is that it is being rolled out on the towers Telus shares that belong to Bell….which if true, is great.

  • Kevin D Smith

    I just checked my iPhone 7 Plus and it’s here in Belleville Ontario https://uploads.disquscdn.com/images/516dfac3cb1870e20ecf2a48741cff138d5916b0d056cb8418465b4d58d5ac5f.png

  • So Young

    I was about to reply the same. Telus VoLTE actually never released in Montreal. The carrier settings in iOS 10.2 showed the option, but it never worked and the calls still switched to 3G. Also on the Telus Website it never say Montreal is supported. I dont know why this site continues to claim Montreal have Telus VoLTE when its clear that its not the case.

  • Bill___A

    If you want to see if it is “here” make a voice call and see if it stays on the LTE network or reverts back to 3G. That’s a valid test.

  • Bill___A

    The continued links and mention of it reduce the credibility of the site, particularly since this was mentioned at the outset of the misleading article. If this is going to be a “go to” place for iPhone information in Canada, it needs to be purged of well intended but misleading or incorrect information. Thank you for your comment.

  • Chris

    I wish Belus would get off their behinds and launch VoLTE nation wide.
    Sure sucks being a Telus customer in Bell country (East coast).

  • cayaguy

    Looks like you need to turn on wifi calling since you have such low signal. Settings, phone, wifi calling…… it will change your life!

  • cayaguy

    I was JUST in Montreal and volte was working for me the whole time on Telus.

  • xeronine992

    Not sure how an incompetent company like Rogers is able to roll it out network-wide, but Telus has their thumb stuck up their butt with this staggered roll out.

    I wonder if the Koodo brand will ever get VoLTE/VoWiFi.

  • Kevin D Smith

    i tried making a call and it was only 3G but i was in my house, so tomorrow i’ll make another call when i’m out

  • Kevin D Smith

    Thanks for the info i’ll try it out

  • So Young

    Where you from? if your phone number is a number supported in one of the province where VoLTE is, maybe it explain this. But I’m from Montreal, my number is from montreal (514 regional code) and I tried everything and no, when I make a voice call, it revert back to 3G even if I select voice & date, reset network settings etc.

    And when I switched to Rogers in february, VoLTE worked the minute I reset network settings after I insert the new sim card…

    And for the guy who suggest turning on Wi-Fi calling because of low LTE signal, no you dont need to do this, VoLTE should work even with a one bar LTE signal. At least it work for me.

  • Riddlemethis

    Don’t get too excited. There’s issues with the iPhone and VoLTE which Rogers say they and other carriers are trying to get ironed out with Apple.

    What telus and of course Public Mobile, and Koodo need is wifi calling.

  • Riddlemethis

    The other party must have a compatible device and also utilize VoLTE or you won’t be able to use it.

  • Kevin D Smith

    well doesn’t that suck you would think you could make any call and be on LTE, you can do it on 3G so why not LTE, Thanks for info BTW

  • So Young

    No. You will stay on LTE when calling for any calls. You will not have the enhanced voice quality if the other hand don’t have it but you will have LTE connection while you are on the call

  • cayaguy

    Why would you actively tell someone with low signal not to use wifi calling? That just mean. What do you think the propose of wifi calling is? It’s to give a better calling experience when low to no signal. Just because you have 1 bar or dot doesn’t meant it’s going to be a good calling experience. Example my basement I get 1 dot and half the time people can’t hear me or I can’t hear them that’s why wifi calling kicks in to improve the calling experience!!

  • So Young

    I don’t actively tell people to not use wi-fi calling, I just say that VoLTE works with one dot signal. And with my experience, one dot LTE signal is still good connection because if you really have a bad signal you will go to 3G first and then lose the signal. 5 dot LTE Signal is not something you will see offen especially in big cities. I usually get 3 and sometime 4 dot LTE in Montreal. if I have a one dot LTE if I switch to 3G I have 3-4 dot…

    And for Wi Fi calling itself I only active this if I really need it because on my experience the battery drain way faster during a call versus a normal or VoLTE call.

  • xeronine992

    Stop spreading FUD. If the phone and carrier support VoLTE, you’ll be using LTE during your phone call. As So Young mentioned, the quality of the audio won’t be enhanced, but it will sound at least as good as you’ve come to expect with a normal 3G call.

  • xeronine992

    Don’t listen to Riddlemethis. He’s misinformed.

  • cayaguy

    You’re incorrect. Lots of sites are being put up with band 2 and 17 only. This is the case in my region so I don’t have 3G to fall back on in a low frequency. Only band 2 The low frequency is band 17 LTE only. So my phone doesn’t even bother switching to 3G because the signal isn’t any better. The better signal is band 17. Hence why wifi calling kicks in. I don’t notice any ‘battery drain’. it’s great you have opinions but the facts are better.

  • Kevin D Smith

    ok thanks

  • So Young

    Thanks for the info then, and yes, I also recommend using Wi-Fi calling if you just have one dot and lose signal after this, I’m not crazy enough to not use this if the cellular network is not good in the area I am.

  • MichaelYYZ

    How come both Telus and Bell have enabled VoLTE on the iPhone 6 and iPhone 6 Plus and Robbers is still excluding these models from VoLTE? Damn incompetents!

  • raslucas

    I actually think Rogers has since enabled it in the 6 models. I was dealing with this issue for a while with Rogers because there actually is no reason why the iPhone 6 shouldn’t have it enabled.

    If it isn’t working you should reach out to them, they gave me a free iPhone 6s upgrade because I wouldn’t let it go.

  • raslucas

    Been using volte with Rogers and iPhone for a year and it works great. Seamless fallbacks to 3G happen. It’s supposed to. If the networking detects and type of issues, latency, packet loss or anything, it will fall back. Same is true for wifi calling. Will fall back to volte, then 3G if it has to.

  • Bill___A

    Telus uses Bell towers in a lot of places – or Sasktel Towers. Rogers has it rolled out on their LTE towers, but when you go on a Rogers phone to roam on say, a Telus tower, it is not working. Having it in Ontario is a major plus because to me it means Telus has it working on many Bell towers..

  • Bill___A

    That’s a load of crap. Your phone will make a vOLTE call to whatever number you ring, it just may be vOLTE between you and the tower. To have the wideband audio between the two devices, they currently have to be on the same network. I realize you may have been reading this on some carrier sites, because in some cases, their support people don’t know what they are talking about either. I read through these misconceptions last year, much to my frustration.

  • Bill___A

    Rogers had on their website after last spring that vOLTE was on the iPhone 6 but that proved to be false. Maybe they got it fixed by now.

  • Bill___A

    Maybe they are testing it there, so that’s what could have happened, but they are not saying it is officially in production.. The misleading article was based upon someone seeing the phone side “settings” available at the time and using that as the justification to say it was in Montreal then. That’s only to do with the carrier settings update and software revision. Since it has been rolled out in Ontario now, I wouldn’t be surprised if it is working in a lot of other places now or shortly, including Montreal.

  • Bill___A

    Your posts are great, you know your stuff, thank you.

Deals