Videotron for the ninth year in a row has been named the most respected company in its industry by the annual Léger survey which looks at 250 companies in the province.
Manon Brouillette, President and Chief Operating Officer of Videotron:
“We cherish this evidence of customer satisfaction…It shows that the choices we have made over the past 50 years have made a real difference in the quality of the services we offer. We strive to deliver the best possible customer experience, to anticipate consumers’ needs and simplify their lives. Innovation and excellence for the benefit of our customers will be the hallmark of the year 2014 at Videotron. This token of recognition shows that we have succeeded in setting ourselves apart through our focus on customer service, which will continue guiding our efforts in the future.”
Videotron has won the award in its category since 2005 and credits its “close relationship between Québec households and Videotron’s 6,000 customer-focused employees.”
Quebecor, Videotron’s parent company recently revealed its national wireless expansion would be put on hold, until Ottawa changes rules to give smaller companies a chance to compete with incumbents. The company won 7 bids for 700MHz spectrum licenses in Ontario, Alberta and BC.