Apple Preparing iOS 7.1.2 Update to Fix iMessage Glitch


You may recall that the frustration caused by lost or incorrectly delivered iMessages experienced by users who switched to Android has even triggered a legal attack on Apple. The issue isn’t new, but it was recently made worse by a server glitch, according to an Apple statement sent to Re/code.

Imessage not delivered

The iMessage service was introduced back in 2011, and allows Apple customers to send text messages and photos bypassing the carrier charges for SMS or MMS messages. The service relies on Apple’s messaging system, which intercepts the message sent to another Apple device and re-routes it through its servers. The “only” issue is that it proved to be problematic, but the major problem is being experienced by those who leave the Apple ecosystem.

In a statement provided to Re/code, Apple said that it is preparing a software update to fix the issue, which is iOS 7.1.2.

“We recently fixed a server-side iMessage bug which was causing an issue for some users, and we have an additional bug fix in a future software update,” Apple told Re/code in a statement. “For users still experiencing an issue, please contact AppleCare.”

With a little more than a week to WWDC, when Apple will introduce iOS 8, the guys from MacRumors have spotted devices running iOS 7.1.2 in their Web logs.

The recent statement from Apple suggests that the update is on the horizon, and will include the iMessage fix, as well (hopefully) as other bug fixes. You may recall that a security issue made waves earlier this month, so we can expect a fix for the iOS 7 flaw that leaves email attachments unencrypted.


  • Joker Eh

    So how does updating iOS fix it for those who no longer are using iOS? This make no sense. And how this happens still makes no sense, if someone is texting me via my cell number how is apple getting the message? carrier sms/mms should be sending it to cell number not to apple and if I send a message from an andriod device with my cell number how is apple getting the message.

  • Jesse

    If the person that is sending the text has an iPhone and gets there phone updated it will fix the issue when they send it to the other person who use to have an iPhone

  • Deryk Kozuh

    You just have turn off Imessage before you switch phones to say android. Otherwise the apple id and imessage will still be active.

  • If you send a text from Android, Apple isn’t getting the message. That’s never happened.

    When you send a message from an iPhone, the iPhone first checks if the phone number is registered with Apple and linked to an iMessage account. If it is, it will send the message to Apple’s servers and be then be picked up by the iPhone. (This is the default setting. You can turn off iMessaging if you wish.)

    The issue is when people initially have an iPhone, and then switch to a different cell phone, but they don’t turn off iMessage before they switch, so Apple still thinks that number is registered with iMessage. The messages from friends get sent to Apple’s servers where they’re never picked up because that person is no longer using their iPhone.

    Apparently this update will have some sort of fix, which along with the server updates, will do a better job of determining if an iMessage account is still in use or not. I’m guessing it will do a better job of delivery reporting, since that seems to be somewhat inaccurate sometimes.