It is retentions who will try to keep you as a customer. Most service
level reps could not care less if people want to leave Rogers. They
get their paycheck by answering calls for sales.

However, he outright refused it, I mean DENIED it that Point 15 in Terms of Service have even anything to do with this Incoming SMS charges. He said it's an open ended statement for multiple different services Rogers is offering and does not apply on SMS incoming charges, which is definite charge and WILL NOT change and apply on everybody. When I pushed the argument further, he started twisting things around and said my commitment with rogers is only until End of the month, he will take that charge off, but then from next month, I will have to choose between Pay the (unfair) charges or cancel the service (he was blunt).

Moreover, when I asked if he can give me anything in writing that whatever he said will apply on my account, he refused to give me anything in writing about the change and said Rogers don't do that, it can change the terms anytime it wants and the customer have to abide by it, and if they don't like it, they can cancel the service. (Whatever happened to retaining customers?)

So I wasted about 47 minutes of argument by shooting my blood pressure up and availing no success.

That Number 15. under Terms of Service does not work, and even if it does under some circumstances, you got lucky.

I think the government is too greedy to step in to stop the trio from abusing Canadians with their unfair charges that are unheard of in the rest of the world. System Access Fee to Incoming SMS charges, they are all rip-offs and unfair, and an end-user (a poor Canadian) is nothing more than a victim of the greed.

It is retentions who will try to keep you as a customer. Most service
level reps could not care less if people want to leave Rogers. They
get their paycheck by answering calls for sales.

However, he outright refused it, I mean DENIED it that Point 15 in Terms of Service have even anything to do with this Incoming SMS charges. He said it's an open ended statement for multiple different services Rogers is offering and does not apply on SMS incoming charges, which is definite charge and WILL NOT change and apply on everybody. When I pushed the argument further, he started twisting things around and said my commitment with rogers is only until End of the month, he will take that charge off, but then from next month, I will have to choose between Pay the (unfair) charges or cancel the service (he was blunt).

Moreover, when I asked if he can give me anything in writing that whatever he said will apply on my account, he refused to give me anything in writing about the change and said Rogers don't do that, it can change the terms anytime it wants and the customer have to abide by it, and if they don't like it, they can cancel the service. (Whatever happened to retaining customers?)

So I wasted about 47 minutes of argument by shooting my blood pressure up and availing no success.

That Number 15. under Terms of Service does not work, and even if it does under some circumstances, you got lucky.

I think the government is too greedy to step in to stop the trio from abusing Canadians with their unfair charges that are unheard of in the rest of the world. System Access Fee to Incoming SMS charges, they are all rip-offs and unfair, and an end-user (a poor Canadian) is nothing more than a victim of the greed.

I did exactly what the article said and thought you guys would like to know my experience. First try, i got a stupid boy who couldn't do anything or understand what I was saying. The KEY is to get a hold of a Manager. They know the specifics of the Rogers Terms of Service and they have the power. No Managers were in that day so he set up a Case for me. Didn't contact me back till I had to 3 days after : ( but spoke to a Manager and she didn't even question me. They really shouldn't give you any hassle because the Rogers Terms of Service 15. says it all. So they offered me Caller ID, VM + 2500 txt msgs for FREEEEE! Now I have become a texter. Good luck to you guys.

Looks like they added the $5 plan “Messaging Bundle 250″ and gave me a permanent refund on it : “Savings: Monthly Plan Credit 3 Yr”

Works for me!