Rogers iPhone 3G Price Protection Policy

By Ex on June 10th, 2009 78

If you just recently purchased a 16GB iPhone 3G from Rogers Wireless and want to return it for the cheaper price or have just purchased an 8GB iPhone 3G and want the now cheaper 16GB iPhone 3G or have purchased either iPhone 3G and just want to return it, then this information is for you.

rogers-iphone

Effective June 9, 2009, Rogers has rolled out a price protection policy for the purchases of the iPhone 3G.

Scenario #1

You just bought a 16GB iPhone 3G for $299/$349 on or within May 25, 2009 and June 8, 2009 and since June 9, 2009, the 16GB iPhone 3G price is $179/$229. You want your money back.

Solution #1

As long as your purchase was on or within the dates of May 25, 2009 and June 8, 2009, head back to the point of purchase with all of your paperwork and your money (the difference owed) will be refunded to you. Ofcourse there will be a small process involved, but in the end, you will get the difference owed to you.

Scenario #2

You just bought an 8GB iPhone 3G for $199/$249, but now you want the 16GB iPhone 3G which is priced at $179/$229.

Solution #2 (Buyers Preference)

As long as it has been 30 days or less since the sales invoice period, there is 30 minutes or less on the device, you have the original 8GB iPhone 3G box with all accessories, and everything is in perfect or near perfect condition, you may head back to the point of purchase with all of your paperwork. Your money (the difference owed) will be refunded to you and device swapped out for a 16GB iPhone 3G. Ofcourse there will be a small process involved, but in the end, you will get the difference owed to you and the new device.

If you have more than 30 minutes on the device, you cannot return it.

If it has been more than 30 days since the sales invoice period, you cannot return it.

If there is damage anywhere on the device, you cannot return it.

If you do not have the device box and all accessories, you cannot return it.

Scenario #3

You just bought either an 8GB or 16GB iPhone 3G and want to return it.

Solution #3 (Buyers Remorse)

As long as it has been 30 days or less since the sales invoice period, there is 30 minutes or less on the device, you have the original iPhone 3G box with all accessories, and everything is in perfect or near perfect condition, you may head back to the point of purchase with all of your paperwork and get a full refund.

If you have more than 30 minutes on the device, you cannot return it.

If it has been more than 30 days since the sales invoice period, you cannot return it.

If there is damage anywhere on the device, you cannot return it.

If you do not have the device box and all accessories, you cannot return it.

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Note: None of this has been confirmed for Fido, but since Rogers owns Fido, you can probably safely assume that Fido will follow.

Reports on iPhone news, reviews apps and accessories. Also an armed ninja with an iPhone 4.

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  • Sean

    I’m certainly not over the 30 days, but I am over the 30 minutes (unless that response was meant for someone else). So “sales bulletin” is the magic word. I’ll try that. I don’t suppose the sales bulletin is publicly available…

    Thanks for the advice.

  • Sean

    I’m certainly not over the 30 days, but I am over the 30 minutes (unless that response was meant for someone else). So “sales bulletin” is the magic word. I’ll try that. I don’t suppose the sales bulletin is publicly available…

    Thanks for the advice.

  • X1Zero

    Sorry Sean, you’re right. You’re not over 30 days. I thought you said “May 1″. Oops!

    As for the bulletin, it’s not public but I could easily post it here. I’ll post it later today.

  • X1Zero

    Sorry Sean, you’re right. You’re not over 30 days. I thought you said “May 1″. Oops!

    As for the bulletin, it’s not public but I could easily post it here. I’ll post it later today.

  • Dave

    I read on the Rogers website that if you were UNDER the 30 days but OVER the 30 minutes, they would charge you for the minutes over, but you would still be able to return the device and cancel the contract (the more roundabout way to deal with it…) Isn’t this correct? I wish Rogers would have a more clear description of their policies. I’ve had to scour the internet left and right. I bought a 16 GB iPhone on May 23rd and that price difference is HUGE!

  • Dave

    I read on the Rogers website that if you were UNDER the 30 days but OVER the 30 minutes, they would charge you for the minutes over, but you would still be able to return the device and cancel the contract (the more roundabout way to deal with it…) Isn’t this correct? I wish Rogers would have a more clear description of their policies. I’ve had to scour the internet left and right. I bought a 16 GB iPhone on May 23rd and that price difference is HUGE!

  • Xaroc

    I just Called CUstomer Relations, and he said “Your right, there is a price plan in place” but its the first he had heard about it , so he is crediting $100 to my account
    My senario was i bought a 16Gb 3G Iphone few days ago “Sunday” and then i read this, I directed him to this website, and he read it, and is doing the work now.

    So I do confirm this worked for me. using Senario #1

  • Xaroc

    I just Called CUstomer Relations, and he said “Your right, there is a price plan in place” but its the first he had heard about it , so he is crediting $100 to my account
    My senario was i bought a 16Gb 3G Iphone few days ago “Sunday” and then i read this, I directed him to this website, and he read it, and is doing the work now.

    So I do confirm this worked for me. using Senario #1

  • Sean

    Dave, can you point us to the Rogers website where you found this information? Thanks.

  • Sean

    Dave, can you point us to the Rogers website where you found this information? Thanks.

  • PhayZer

    When i called the first guy told me its 60 min then the other guy told me its 30 days there is no minutes so i dont know

  • PhayZer

    When i called the first guy told me its 60 min then the other guy told me its 30 days there is no minutes so i dont know

  • Monty

    For those of you talking about suggested wasys to hide your minute usage to be under 30 minutes for the price deal, the company will have complete records of minutes of use of the SIM card and what handset the card was in at the time. Every GSM phone in the world is equipped with an IMEI [International Mobile Equipment Identity] number which is included along with thje SIM info every time you use the phone. Saying you used the SIM in another phone can easily be disproven by Rogers.

    http://en.wikipedia.org/wiki/IMEI

  • Monty

    For those of you talking about suggested wasys to hide your minute usage to be under 30 minutes for the price deal, the company will have complete records of minutes of use of the SIM card and what handset the card was in at the time. Every GSM phone in the world is equipped with an IMEI [International Mobile Equipment Identity] number which is included along with thje SIM info every time you use the phone. Saying you used the SIM in another phone can easily be disproven by Rogers.

    http://en.wikipedia.org/wiki/IMEI

  • Jordan

    i just boughtthe 16gb iphone on june 4th only to find out the new one was coming so soon, clearly im over the 30 mins but not the over the 30 days i would enjoy to just have the new one coming out…so confused am i able to return it??? and get the new one???

  • Jordan

    i just boughtthe 16gb iphone on june 4th only to find out the new one was coming so soon, clearly im over the 30 mins but not the over the 30 days i would enjoy to just have the new one coming out…so confused am i able to return it??? and get the new one???

  • http://www.iphoneincanada.ca/category/x1zeros-corner/ X1Zero

    If you are over 30minutes, you’re stuck with it.

    However, you still qualify for the refund.

  • http://www.iphoneincanada.ca/category/x1zeros-corner/ X1Zero

    If you are over 30minutes, you’re stuck with it.

    However, you still qualify for the refund.

  • Dave

    http://your.rogers.com/about/storepolicy.asp?shopperID=

    I think it relates to their online store, but the policies should be the same…

  • Dave

    http://your.rogers.com/about/storepolicy.asp?shopperID=

    I think it relates to their online store, but the policies should be the same…

  • Phayzer

    Well monty was right
    I got scenario #1 for my 8 gig. Wasted 30 min with customer service

  • Phayzer

    Well monty was right
    I got scenario #1 for my 8 gig. Wasted 30 min with customer service

  • jay

    I bought an 8-gb iphone from the Fido store at the Eaton center (Toronto) on May 4. Do you think that I have a chance to either get the difference or replace it with a new one with a reasonable amount of additional cost?

  • jay

    I bought an 8-gb iphone from the Fido store at the Eaton center (Toronto) on May 4. Do you think that I have a chance to either get the difference or replace it with a new one with a reasonable amount of additional cost?

  • PhayZer

    No its past your 30 days and most likely your 30 minutes

  • PhayZer

    No its past your 30 days and most likely your 30 minutes

  • victorgarcia

    This is unacceptable. 30 minutes is not enough to realize that the battery life of this device is weak. I purchased a 16gig 3GS iphone last friday and I'm very disappointed with the battery life. I have to charge it at least once daily even tough I don't use often internet or any other application.

    Very very disappointed,

  • victorgarcia

    This is unacceptable. 30 minutes is not enough to realize that the battery life of this device is weak. I purchased a 16gig 3GS iphone last friday and I'm very disappointed with the battery life. I have to charge it at least once daily even tough I don't use often internet or any other application.

    Very very disappointed,

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