Rogers iPhone 3G Pricing Questions Answered–by Rogers

By Gary Ng on July 9th, 2008 116

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Man…is it me, or are those Rogers press releases some of the most painful things to read? They are wordy, confusing, and just downright hard to digest. Anyways, there are a lot of questions being asked by people who want to jump on the iPhone 3G now that Rogers has introduced a “temporary” 6GB for $30 data plan.

The following email was sent by Rogers to Cyber Buzz from the Rogers team in Burnaby. It does help clarify a few things, especially since it’s an internal email from Rogers themselves. I know some of you may already know this, but let’s put it out there to help those who are still in a headspin from all the mis-information out there. Here we gooooo! Here are some highlights…click here to read the rest in detail…

How can an existing customer upgrade (HUP) to an iPhone 3G?

Existing customers in their renewal window can upgrade to an iPhone 3G. If you’re a Fido customer, you can also use your FidoDollars towards the purchase of an iPhone 3G. Information from my source says you WILL NOT have to change your plan. This HUP is based on tenure with Rogers.

What happens if I am not currently in the renewal window?

Rogers customers can renew and upgrade before their renewal window but will need to check their individual eligibility status. Fido customers who are not eligible to renew and upgrade to the iPhone 3G will need to wait until they reach their renewal window.

The maximum early cancellation fee is $400, the 8GB model is $199, that’s $599. To compare, that’s the original price of the iPhone 2G and this one is twice as fast.$599 is also well within the range of a variety of our unsubsidized smartphones today (BB Curve $549.99; Nokia N95 is $689.99).

General

iPhone 3G bundles released June 27 are not the ONLY price plans available to our customers, they are the high value plans that allow our customers to use this device to its fullest and offer considerable savings over separate voice and data plans that exist in market today.

Pretty interesting info. I’ve received word from my sources that users on first generation iPhones will be able to add the 6GB for $30 data plan to their iPhones, but you must sign a 3 year contract! Now that might be something to consider…

Most people are relatively happy with the 6Gb for $30 data plan. If you look at the big picture, it does offer a lot of value, but please keep in mind it’s only good till the end of AUGUST. However, this “time constraint” will force those on the fence to either lock in for 3 years before August is over, or lose access to the data plan once the “promotion” is over. Pretty sneaky marketing, once again from Rogers if you ask me. I would love to give in and jump on the iPhone 3G, but I don’t think 3G and A-GPS is a big enough upgrade for me (although it would be nice).

As for the 6GB of monthly data, people have been saying that AT&T caps their “unlimited plan” at 5GB/month–so possibly a WIN for Canada? Honestly though, 6GB is more than enough data for the average iPhone user, unless you’re watching YouTube videos all day. My first generation is serving me quite well, thank you very much. I managed to find a free WiFi hotspot in the dentist’s office an hour ago!

Need help deciding what to do? Check out the decision tree to help sway your decision…

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  • LoWd0Wn

    I talked to my corporate rep at Rogers this morning as well and he said “anyone” can get the 6 gig for 30.00, they just have to sign a 3 year deal!

  • http://www.jayleishman.com/ Jay

    @Tommy,

    Dude you got a new rep… they didnt know what they were talking about…. it is open to anyone who dots the 3 year deal… as for hardware prices, it wont be that high…. you have to owe money or something or have something that flags it that high…. Call back and i bet you will get different answers than you did from the “rep who put you on hold to ask questions…” remember, everyone is human and it was probably the guys first day….

  • http://www.jayleishman.com/ Jay

    @Tommy,

    Dude you got a new rep… they didnt know what they were talking about…. it is open to anyone who dots the 3 year deal… as for hardware prices, it wont be that high…. you have to owe money or something or have something that flags it that high…. Call back and i bet you will get different answers than you did from the “rep who put you on hold to ask questions…” remember, everyone is human and it was probably the guys first day….

  • http://www.jayleishman.com Jay

    @Tommy,

    Dude you got a new rep… they didnt know what they were talking about…. it is open to anyone who dots the 3 year deal… as for hardware prices, it wont be that high…. you have to owe money or something or have something that flags it that high…. Call back and i bet you will get different answers than you did from the “rep who put you on hold to ask questions…” remember, everyone is human and it was probably the guys first day….

  • http://arcterex.net/blog/ Arcterex

    Also these guys don’t get any inside info or training it seems, they found out about the 6G deal after “we” (the internet people) did, so they’re in a bad spot.

  • http://arcterex.net/blog/ Arcterex

    Also these guys don’t get any inside info or training it seems, they found out about the 6G deal after “we” (the internet people) did, so they’re in a bad spot.

  • http://arcterex.net/blog/ Arcterex

    Also these guys don’t get any inside info or training it seems, they found out about the 6G deal after “we” (the internet people) did, so they’re in a bad spot.

  • http://arcterex.net/blog/ Arcterex

    Also these guys don’t get any inside info or training it seems, they found out about the 6G deal after “we” (the internet people) did, so they’re in a bad spot.

  • http://arcterex.net/blog/ Arcterex

    Also these guys don’t get any inside info or training it seems, they found out about the 6G deal after “we” (the internet people) did, so they’re in a bad spot.

  • Tommy

    @Jay – The rep did not know the answer, but after 5 minutes, he came back and the answers were very clear (what I have written). So he surely got the information from someone inside Rogers who know these “details”.

    @Arcterex – As the rep told me, and it’s true that it’s not clear on the press release, the 6 gig data plan is not available for actual customers, among the other data plans we can select. As for my status, I’m a Rogers customer since 10 years and I pay about 50$/month (everything includes, taxes, etc) for my voice plan.

    Yesterday I asked to someone from a Rogers Plus store and he told me that I was probably eligible (as an actual customer) to the 6 gigs data plan, and that the device would probably cost me 299$ (he checked the system with my cell number). Today when I called Rogers, it was to clarify these “probably” and I wanted to be sure. The answers were completely differents… :(

  • Tommy

    @Jay – The rep did not know the answer, but after 5 minutes, he came back and the answers were very clear (what I have written). So he surely got the information from someone inside Rogers who know these “details”.

    @Arcterex – As the rep told me, and it’s true that it’s not clear on the press release, the 6 gig data plan is not available for actual customers, among the other data plans we can select. As for my status, I’m a Rogers customer since 10 years and I pay about 50$/month (everything includes, taxes, etc) for my voice plan.

    Yesterday I asked to someone from a Rogers Plus store and he told me that I was probably eligible (as an actual customer) to the 6 gigs data plan, and that the device would probably cost me 299$ (he checked the system with my cell number). Today when I called Rogers, it was to clarify these “probably” and I wanted to be sure. The answers were completely differents… :(

  • Tommy

    @Jay – The rep did not know the answer, but after 5 minutes, he came back and the answers were very clear (what I have written). So he surely got the information from someone inside Rogers who know these “details”.

    @Arcterex – As the rep told me, and it’s true that it’s not clear on the press release, the 6 gig data plan is not available for actual customers, among the other data plans we can select. As for my status, I’m a Rogers customer since 10 years and I pay about 50$/month (everything includes, taxes, etc) for my voice plan.

    Yesterday I asked to someone from a Rogers Plus store and he told me that I was probably eligible (as an actual customer) to the 6 gigs data plan, and that the device would probably cost me 299$ (he checked the system with my cell number). Today when I called Rogers, it was to clarify these “probably” and I wanted to be sure. The answers were completely differents… :(

  • Tommy

    @Jay – The rep did not know the answer, but after 5 minutes, he came back and the answers were very clear (what I have written). So he surely got the information from someone inside Rogers who know these “details”.

    @Arcterex – As the rep told me, and it’s true that it’s not clear on the press release, the 6 gig data plan is not available for actual customers, among the other data plans we can select. As for my status, I’m a Rogers customer since 10 years and I pay about 50$/month (everything includes, taxes, etc) for my voice plan.

    Yesterday I asked to someone from a Rogers Plus store and he told me that I was probably eligible (as an actual customer) to the 6 gigs data plan, and that the device would probably cost me 299$ (he checked the system with my cell number). Today when I called Rogers, it was to clarify these “probably” and I wanted to be sure. The answers were completely differents… :(

  • Tommy

    @Jay – The rep did not know the answer, but after 5 minutes, he came back and the answers were very clear (what I have written). So he surely got the information from someone inside Rogers who know these “details”.

    @Arcterex – As the rep told me, and it’s true that it’s not clear on the press release, the 6 gig data plan is not available for actual customers, among the other data plans we can select. As for my status, I’m a Rogers customer since 10 years and I pay about 50$/month (everything includes, taxes, etc) for my voice plan.

    Yesterday I asked to someone from a Rogers Plus store and he told me that I was probably eligible (as an actual customer) to the 6 gigs data plan, and that the device would probably cost me 299$ (he checked the system with my cell number). Today when I called Rogers, it was to clarify these “probably” and I wanted to be sure. The answers were completely differents… :(

  • http://www.jayleishman.com/ Jay

    @Tommy,

    call back one more time!!! Im going to as well. I have been with them for 7 years…. I was told that anyone can have access to that plan…as long as they sign. I will actually be calling them again today to confirm. What costs you $299? The 16 gb one?

  • http://www.jayleishman.com/ Jay

    @Tommy,

    call back one more time!!! Im going to as well. I have been with them for 7 years…. I was told that anyone can have access to that plan…as long as they sign. I will actually be calling them again today to confirm. What costs you $299? The 16 gb one?

  • http://www.jayleishman.com/ Jay

    @Tommy,

    call back one more time!!! Im going to as well. I have been with them for 7 years…. I was told that anyone can have access to that plan…as long as they sign. I will actually be calling them again today to confirm. What costs you $299? The 16 gb one?

  • http://www.jayleishman.com Jay

    @Tommy,

    call back one more time!!! Im going to as well. I have been with them for 7 years…. I was told that anyone can have access to that plan…as long as they sign. I will actually be calling them again today to confirm. What costs you $299? The 16 gb one?

  • Tommy

    @Jay – I just wrote an email to Rogers, asking for the correct information. I’m more interested by the 16 gigs iPhone, at 299$, but according to the rep, it would costs me 399$ because I’m not a new customer and my actual contract ends in 9 months (but I’m elligible for an upgrade).

    The Rogers Plus store rep said “yes (6 gig plan)/yes (299$)”. The Rogers rep on the phone said “no / no”. I hope the Rogers rep on email will not answer “maybe / maybe”. ;)

  • Tommy

    @Jay – I just wrote an email to Rogers, asking for the correct information. I’m more interested by the 16 gigs iPhone, at 299$, but according to the rep, it would costs me 399$ because I’m not a new customer and my actual contract ends in 9 months (but I’m elligible for an upgrade).

    The Rogers Plus store rep said “yes (6 gig plan)/yes (299$)”. The Rogers rep on the phone said “no / no”. I hope the Rogers rep on email will not answer “maybe / maybe”. ;)

  • Tommy

    @Jay – I just wrote an email to Rogers, asking for the correct information. I’m more interested by the 16 gigs iPhone, at 299$, but according to the rep, it would costs me 399$ because I’m not a new customer and my actual contract ends in 9 months (but I’m elligible for an upgrade).

    The Rogers Plus store rep said “yes (6 gig plan)/yes (299$)”. The Rogers rep on the phone said “no / no”. I hope the Rogers rep on email will not answer “maybe / maybe”. ;)

  • http://www.jayleishman.com/ Jay

    I know what you mean… But you should call.. Im calling in 5 minutes..

  • http://www.jayleishman.com/ Jay

    I know what you mean… But you should call.. Im calling in 5 minutes..

  • http://www.jayleishman.com/ Jay

    I know what you mean… But you should call.. Im calling in 5 minutes..

  • http://www.jayleishman.com/ Jay

    I know what you mean… But you should call.. Im calling in 5 minutes..

  • http://www.jayleishman.com Jay

    I know what you mean… But you should call.. Im calling in 5 minutes..

  • http://arcterex.net/blog/ Arcterex

    All this dis/mis/non-information is why I’m going to be waiting until at *least* a few days after the launch, let the people standing in line at the stores at 8am figure out all the little details :)

    There’s also that niggly question of justification and the “but you already have the ipod touch” from the wife!

  • http://arcterex.net/blog/ Arcterex

    All this dis/mis/non-information is why I’m going to be waiting until at *least* a few days after the launch, let the people standing in line at the stores at 8am figure out all the little details :)

    There’s also that niggly question of justification and the “but you already have the ipod touch” from the wife!

  • http://arcterex.net/blog/ Arcterex

    All this dis/mis/non-information is why I’m going to be waiting until at *least* a few days after the launch, let the people standing in line at the stores at 8am figure out all the little details :)

    There’s also that niggly question of justification and the “but you already have the ipod touch” from the wife!

  • http://arcterex.net/blog/ Arcterex

    All this dis/mis/non-information is why I’m going to be waiting until at *least* a few days after the launch, let the people standing in line at the stores at 8am figure out all the little details :)

    There’s also that niggly question of justification and the “but you already have the ipod touch” from the wife!

  • http://arcterex.net/blog/ Arcterex

    All this dis/mis/non-information is why I’m going to be waiting until at *least* a few days after the launch, let the people standing in line at the stores at 8am figure out all the little details :)

    There’s also that niggly question of justification and the “but you already have the ipod touch” from the wife!

  • Tommy

    @Jay – I will go to a Rogers Plus store tomorrow and if they told me the same thing than the rep on the phone, I will just leave the iPhone there and wait for my contract to be over in few months, to become a future Rogers ex-customer that will never come back.

  • Tommy

    @Jay – I will go to a Rogers Plus store tomorrow and if they told me the same thing than the rep on the phone, I will just leave the iPhone there and wait for my contract to be over in few months, to become a future Rogers ex-customer that will never come back.

  • Tommy

    @Jay – I will go to a Rogers Plus store tomorrow and if they told me the same thing than the rep on the phone, I will just leave the iPhone there and wait for my contract to be over in few months, to become a future Rogers ex-customer that will never come back.

  • Tommy

    @Jay – I will go to a Rogers Plus store tomorrow and if they told me the same thing than the rep on the phone, I will just leave the iPhone there and wait for my contract to be over in few months, to become a future Rogers ex-customer that will never come back.

  • Tommy

    @Jay – I will go to a Rogers Plus store tomorrow and if they told me the same thing than the rep on the phone, I will just leave the iPhone there and wait for my contract to be over in few months, to become a future Rogers ex-customer that will never come back.

  • http://www.jayleishman.com/ Jay

    @Tommy,

    I got off the phone with two more people…. just to make sure… they all said they knew what they were talking about and anyone gets the $30 data plan… plus you get the iphone with the prices Apple put out….. but with a $50 mail in credit….. thats the official… can’t be wrong if 3 people told me this from calling into Rogers.

  • http://www.jayleishman.com/ Jay

    @Tommy,

    I got off the phone with two more people…. just to make sure… they all said they knew what they were talking about and anyone gets the $30 data plan… plus you get the iphone with the prices Apple put out….. but with a $50 mail in credit….. thats the official… can’t be wrong if 3 people told me this from calling into Rogers.

  • http://www.jayleishman.com/ Jay

    @Tommy,

    I got off the phone with two more people…. just to make sure… they all said they knew what they were talking about and anyone gets the $30 data plan… plus you get the iphone with the prices Apple put out….. but with a $50 mail in credit….. thats the official… can’t be wrong if 3 people told me this from calling into Rogers.

  • http://www.jayleishman.com/ Jay

    @Tommy,

    I got off the phone with two more people…. just to make sure… they all said they knew what they were talking about and anyone gets the $30 data plan… plus you get the iphone with the prices Apple put out….. but with a $50 mail in credit….. thats the official… can’t be wrong if 3 people told me this from calling into Rogers.

  • http://www.jayleishman.com Jay

    @Tommy,

    I got off the phone with two more people…. just to make sure… they all said they knew what they were talking about and anyone gets the $30 data plan… plus you get the iphone with the prices Apple put out….. but with a $50 mail in credit….. thats the official… can’t be wrong if 3 people told me this from calling into Rogers.

  • Tommy

    @Jay – Good news. Thanks for the follow-up. I really hope it’s true. It’s not you but Rogers that I do not trust. Rogers communication team is really one of the worst I ever seen. The press releases are not clear, the staff knows less information than the customers, they diffuse it at last minute, someone say ‘white’ and another one say ‘black’…

  • Tommy

    @Jay – Good news. Thanks for the follow-up. I really hope it’s true. It’s not you but Rogers that I do not trust. Rogers communication team is really one of the worst I ever seen. The press releases are not clear, the staff knows less information than the customers, they diffuse it at last minute, someone say ‘white’ and another one say ‘black’…

  • Tommy

    @Jay – Good news. Thanks for the follow-up. I really hope it’s true. It’s not you but Rogers that I do not trust. Rogers communication team is really one of the worst I ever seen. The press releases are not clear, the staff knows less information than the customers, they diffuse it at last minute, someone say ‘white’ and another one say ‘black’…

  • Tommy

    @Jay – Good news. Thanks for the follow-up. I really hope it’s true. It’s not you but Rogers that I do not trust. Rogers communication team is really one of the worst I ever seen. The press releases are not clear, the staff knows less information than the customers, they diffuse it at last minute, someone say ‘white’ and another one say ‘black’…

  • Tommy

    @Jay – Good news. Thanks for the follow-up. I really hope it’s true. It’s not you but Rogers that I do not trust. Rogers communication team is really one of the worst I ever seen. The press releases are not clear, the staff knows less information than the customers, they diffuse it at last minute, someone say ‘white’ and another one say ‘black’…

  • Pingback: My iPhone Bubble has Burst | The Blog According to Buzz Bishop

  • dave mcghie

    ROGERS LIED ABOUT CONTRACT!
    Existing customers beware!!!

    We were told that this new data plan can be used with existing voice plan but what they didn’t say is your existing voice plan must also then be locked into a new 3 year contract also.

    ROGERS MISS LEAD US AGAIN !!!!!

  • dave mcghie

    ROGERS LIED ABOUT CONTRACT!
    Existing customers beware!!!

    We were told that this new data plan can be used with existing voice plan but what they didn’t say is your existing voice plan must also then be locked into a new 3 year contract also.

    ROGERS MISS LEAD US AGAIN !!!!!

  • dave mcghie

    ROGERS LIED ABOUT CONTRACT!
    Existing customers beware!!!

    We were told that this new data plan can be used with existing voice plan but what they didn’t say is your existing voice plan must also then be locked into a new 3 year contract also.

    ROGERS MISS LEAD US AGAIN !!!!!

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