i went yestarday at a rogers store in square 1 and he said they would be getting there LAST 10 3G S today i was the last one to get 1 and they saud there are not getting any more i think apple now wants to sell it exclusevly

Finally! Ordered my 32G phone on June 26. Got home today and saw that UPS tried to deliver today (no email notification, hmmm??) Note from UPS says they will deliver again tomorrow. Yay! Now I can sell my old 3G 16G. I was starting to think I would never get the new one. Now I can stop calling Rogers twice a week.....

I'm curious to why people do online orders instead of at store?
Is it solely cause of stock?

is there somebody know when iphone 3gs gonna be available in calgary

Ordered my phone on July 2nd, and got it earlier this week. Not in the mail however. You can go to any Apple Store that has them in stock, for either Fido or Rogers, and buy it there (even if you're using Fido dollars). I called the Yorkdale Apple store (in Ontario), and they told me they had none. Good thing I didn't trust them. I called Eaton Centre, and they had a bunch in stock!! So happy!

Ordered ours July 18th and still waiting, I called Rogers July 30th, to find out if they have at least started to fulfill their back orders and they still haven't receive any stock from Apple yet. So I think this might take a while!!! Hopefully we'll get them before Christmas (sarcasm)...If anyone was on the 'back order' list and has receive their Iphone 3GS could you please post it so we could get some kind of hope!! Thanks

Yep. Ordered on 24 June and got it 26 July via UPS. 32G Black. Hang in there. No promised email as they kept telling me at their customer service.

Ordered the 32GB 3gs on June 23rd. Arrived today, July 28th. Received no e-mails or updates.
- am happy, .... but also amazed at the crappiness of Rogers. Each time I deal with them, it just gets worse.

I just got a call from Fido this morning saying that I had been on a waiting list to order, and that I had not REALLY ordered the iPhone on July 2nd because they had none in stock. I was originally told by the CS rep that my phoen was ordered, and I'd get a txt msg when it was shipped out to me. Today, they said it would take another 6 wks to receive the iPhone. I am absolutely livid!! I've waited nearly a month already!

They also told me I could just go pick it up from the apple store. I was originally told that I couldn't use my Fido dollars at the apple store and would have to pay full price for the phone. I don't understand what is going on!!! Oh, and they're also quoting me over $20 more than I had originally been quoted for the phone. They put in an email to the original customer service rep that I dealt with to find out why she quoted me that price.

I really need to find out what is going on at this point. I can't believe I sat around waiting for the iPhone when I could have got it from the apple store and used my Fido dollars there all along?

As mentioned previously, I ordered myself 32gb white as upgrade thru Rogers on June 22. I received mine today July 27. No email from Rogers about any UPS tracking number. I am happyyyy.

Here's what I know about the Fido issue:
They were originally telling people when the shipments were coming in, but a lot of us weren't getting iPhones from those shipments, and people complained, and Fido had to give out $80 credits as compensation. That's why they won't tell us about upcoming shipment dates anymore, and refuse to give ETAs. I know for a fact that there was one shipment on the 13th. I got a txt message (from "the list" mentioned earlier) on the 16th, saying they were again out of stock. They got another shipment late last week, I assume, b/c I received yet ANOTHER txt informing me that they were out of stock AGAIN.

I know that the iPhone shipments arrive at their distribution centre which is near Don Mills in North York. One rep said that Ontario residents who were on the waiting list would be receiving the iPhones first. Considering I live 20 minutes from the distribution centre, and I've not received my phone yet, after 2 shipments (and possibly more), I have absolutely no idea what the hell is going on with Fido.

Let's keep pressing those Fido CS reps for info., and posting any news here. Also, if anyone visits a Fido store, and they magically have ANY stock, please send out Tweets. I got a few tips on 16GB 3GS that came in a week ago at one location that way. Unfortunately, by the time I got there, some other Twitter users had beat me to them.

Best of luck to everyone who is waiting!

WOOHOOO!!!! Good news finally! I ordered a Black 32S on June 23. Just checked with Rogers and my phone is being shipped today!!! Hope this helps others gauge when they will get their phones depending on when you placed your order in comparison to my order date. That is screwed!!! So the people ordering today can expect their phone in like...SEPTEMBER! ouch :(

I was wondering if there are any insiders for Fido that knows when their next shipment of Iphone 3GS will be coming in? The reps at Fido said they don't know the ETA.... plz help!!

I am with Fido... anyone got an ETA as to when the next shipment is coming in? any insiders here? The reps kept telling me they don't know... help help... they put me on a txt msg list, which they will msg me when the next shipment comes... but no words yet...

Winnipeg rogers sold out, now I on waiting list, it sucks

Ya, here in Winnipeg, all the rogers are sold out, and they don't know when they will get any in, so Im on a waiting list.

We are all paying yesterday's price!
I doubt this situation is the result of incompetence. Think about it, we all agree to pay a specific price on a piece of technology. The technology is delayed in its delivery, but the price we pay remains the constant. Everyday the components in the phone get cheaper and cheaper. We pay last months price and rogers pay manufacturers this months lower price and who comes out on top?
If I went to apple and spent 8000 on the best laptop they offer I would be paying the extra cash to HAVE the most up to date technology today. When it finally arrives 3 months late, should I still pay 8000?
Is it so hard to imagine from the company that requires 3 year contracts and charges outrageous prices for data?

I ordered the 32G black on june 23rd. Still no email as of july 22nd.
Maybe I should start recording my conversations with Rogers to ensure quality service?
Only a company full of idiots would equate monumental failure with "huge success".
It'll surely be mid August at least before I see anything from them.
Should people in my situation inquire as to how Rogers will make up for this bs?

Anyone know if Fido is going to extend the 6G for S30 data plan past the July 31st expiry date, given that it looks like it might be until August that they will actually have the Iphone 3G S in stock to put the plan on!

Rogers and Apple - There are a few executives sitting in the boardroom smiling, who actually have just messed up. While they are patting themselves on the back and looking at the latest Yahting magazine boasting of the tremendous success of the iphone sales in Canada they fail to understand that the iphone has been hit in the US and other countries and what should be happening is a reprimand for failing to FORECAST sales correctly. Many customers are getting a bit tired of waiting, including myself, for an item that should be available or have JUST in Time supply chain management processes. Wake up Rogers and get some real business people involved in your customer service and supply chain strategy execution. Get the guys getting paid the big bucks to be accountable for delivering some world class management. And if it is that guy at the top messing up, fire yourself - the customer deserves a 10 not a 7 hiring 5's and 6's.

Second week of july? its well into the third week and they still have no stock. i think somethings fishy

you said it. Fishy for sure.

Unbelievable! I just got back from the UK and went to a Rogers store and was told they got 2 deliveries of iPhones. The last delivery was 3 weeks ago and nothing since!! Does Rogers not want to sell these things?

Something smells here!

I like when you call Rogers customer service and the recorded message talks about the iPhone delays and the 'success' of their sales and refers you to their web page. When their web page has NO useful information. The least they could do is be honest. Oh look they just opened an Apple store here in Ottawa - that's where I'll be heading on the weekend.

Why on earth is it taking so long to restock these!? It's almost been a month and all the Rogers people I talk to say they won't be getting any more in for another month! Whats the deal hear!? I've been waiting two years now to get an iPhone (contract runs out on July 23rd with Telus) and now when I'm ready to switch I can't find a phone. Grrrr

You are going to be a NEW subscriber. You should have no problem going to apple store (if one nearby) and getting new contract. I hear Apple stores are well stocked on iphones.

I ordered on june 22. 3gs white 32 gb. Got phone call from rogers on July 14 that they are getting shipments overs next few days. Not sure when will mine ship but she said I will get the email with ups tracking.

At $274, I don't mind waiting. I enjoy me 1st gen. iPhone.

I ordered a 32GB Black iPhone 3GS on July 2nd. I knew about the shipment on the 13th and hoped I would be included in it, but the Fido rep told me that there are people who ordered in June STILL waiting for their phones. If I have to wait until mid-August, I'm going to be pretty upset.

I might fight for a credit.

I ordered a 16gb black model on June 25th with no notice of shipment/ETA.....has anyone who ordered on the 25th received theirs yet?
(For what it's worth, I'm in Toronto)

so i see that more an more people are getting their orders from dates as late as June 24th...however these are the 16 GB model and Rogers says it is the least ordered model out of the 2...has anyone received their Rogers orders for the 32GB model yet??? and if yes...which day did you order it?

I ordered a 32GB Black on June 19th (upgrade from 3G to 3GS).

I am expecting delivery today, as per UPS status. No email from Rogers, did get a call from them on Friday telling me they will ship soon and I will receive tracking number by email.

I mean't June 21st!

I ordered an upgrade for a white 16GB via phone on June 24. Got an email from Rogers about noon today saying my order had been shipped, carried by UPS. Just checked the delivery status. It sits somewhere in Mount Hope right now. Probably will get it tomorrow.

My problem is, I had ordered the IPHONE 3GS on June 22 with Rogers and till now, I didn't receive the phone yet. Trying to call Rogers, every day is the same answer, (out of stock). What a poor customer service, if they know they don't have stock, why the hell they still accept orders from customers to upgrade or order a new IPHONE, totally unacceptable!!!!!!!!!!!!!!!!!!!!!

I ordered Black 16g 3GS on June 29. no indication anywhere about its shipping. Called trac and trace and same answer since i have ordered. hope i get it soon.

Called rogers plus store and the girl told me that Rogers received huge stock last week. so hope mine order will be fulfilled in that.

I ordered a Black 16g 3GS on June 24 from Rogers. Received it yesterday without getting an email telling me it had been shipped. It was a HUP so I think it got some sort of priority.

Lovely Apple! Nice of you to totally stock your own stores while Fido and Rogers have a huge backlog of orders for your product. Especially in light of the fact your blasted Apple stores still aren't nationwide so, running out to an Apple Store to pick one up is pretty much out of the question for many Canadians!

Fido and Rogers retail stores were both out of stock of the iphone 3gs in Montreal, so I picked one up from the apple store. I did a transfer from Fido to Rogers to avoid the early cancellation fee and get the subsidy. Apple employees have no problems porting numbers and migrating accounts.

Rogers is apparently working on Orders placed on the 22nd. Some have been receiving theirs today.

Went to the Apple store at West Edmonton Mall today and picked up a 16gig Black 3GS, i got tired of waiting for fido to get stock in...

For all of you waiting, you can do everything at an apple store that you can through fido and rogers. I am a current fido customer, in my renewal window. I was eligible to get my phone for the $199 and i submitted my fido dollars ($154 of them!) right there at the apple store. So my waiting a week for fido stores to get stock was a waste, could have gone straight to the apple store.
Only problem i ran into there, was the fido site asked for a 4 number pin, i had never had a pin on my account before, only a password with letters) after three phone calls from my Apple guy Michael to fido (who got hung up on twice.. which was not warranted at ALL) and another phone call by me to get the pin thing sorted out.. i walked out with my phone!

My only suggestion is.. book a shopping appointment on the site.. or you'll spend a lot of time waiting. also.. make sure you know your pin. ha

I ordered online from Rogers on the launch day and, like many people, I'm still waiting. I received one email that told me to call the online order store and they simply said we're sold out. They did say to call again in 5 days if I don't receive an email about it being shipped. In this day and age how can they not anticipate demand? I hope the phone number I picked will actually be mine as I've been giving it out to everyone. As a new Rogers customer storm clouds are brewing in this relationship already. I didn't realize the disgruntled rogers customer thing started immediately! What did I get myself into? Shite!

My friend called Rogers yesterday, it was quite comical. Here's how it went down:

Friend: "Put me through to your escalations department"
CSR: *in a bitchy tone* "Ummm...why?"
Friend: "Because you JUST gave me attitude" *LOL!*

The escalations team said, and I quote: "...a shipment has been received today and all orders are being fulfilled. No Rogers/Fido stores will get more stock until ALL backorders are completed. Any one who ordered before the 21st of the month will get their phone(s) before the end of next week, July 10th. Any one who ordered after that should expect their order the following week..."

See now why couldn't they post that on their website? Or educate their CSRs a bit more...Jeez.

No more waiting! I asked Rogers to cancel my hardware upgrade order placed over the phone but to keep all the plans in place. Went to the Apple Store in Eaton Centre, got my phone at the HUP pricing ($274) and was out the store in 15 mins. I would encourage all of you who are still waiting for your phone to ship to do the same!

D'uh! I've been saying this from the very beginning and am glad that you did so. Enjoy your 3GS! :)

Maybe this will help some people. At the Eaton's Centre Apple Store, and the Rogers Plus on the lowest level they got more in yesterday. Saw people at the Apple Store using the $500 off upgrade to get their 3GS(Their workers were trying to make sure eveyone looking at the display 3GSs knew they could do the upgrade...)

I am in the same boat. Ordered over the phone on June 21st and still no phone, no ETA. Was told to call back when I finally got the phone to get credit for the data plan I can't use on my current phone (a non-smart phone). I know it's not Roger's fault for the shortage in stock. What makes me upset is that I found out about the back-order news on this blog after waiting over a wekk and not from a notification from Rogers. Customer relation told me there is no way they can notify the "thousands" of canaidan still waiting for their iPhone order to be filled. Why not? Amazon generates an automatic e-mail when your order can't be filled to due shortage in stock. *sigh*

Amazon = on-line store. how many people gave Rogers their e-mails to put on file? I would dare to say only a small percentage.

I gave them my e-mail adress for the reason that they can send my a tracking number when the phone has shipped. So I naively expected that I would get an "out of stock" e-mail.

On-line store argument doesn't hold weight cause Rogers also offer odering the iPhone 3GS online.

Ordered mine over the phone w/ Rogers on the June 22nd and was told I would get it before end of the week. Coming to the end of the 2nd week and still no phone. Called Rogers last night about the status of my order and when the next shipment of phones would be. The answer I got was "we have no info. and no ETA". I told the Rep. that I had added the data plan when I ordered the iphone and since I don't have the iphone i can't use the data so I wanted to be credited. After some more talking, the rep said he would remove the data plan and that i could call in later when i receive my iphone to reactivate it.

Hmm. I would check for 2 things:

1.) Will you pay a cancellation fee?

2.) Will you still pay the same price that you paid for the device when you added the data plan?

Yup, I asked about that when the Rep removed the data plan. He said he waived the data cancellation fee and that nothing else changes.

There is no reason why you cannot upgrade in store.
The person you spoke to you about that is simply incompetent.

I ordered my iPhone 3G S upgrade through the Rogers.com web site. The next day when I phoned in to check on the status, the guy said he couldn't find my order in the system and it was probably just sitting in someone's inbox! No problem though, as he could order one right away for me. *click* *click* - Ooh, sorry we're totally out of stock! If I were you I'd just wait for your on-line order to process. Alternately you could go to a local retailer and they will be able to get you a phone right away. So I call a few local retailers and get "Sorry, we can't upgrade existing Customers in Store. You have to call Rogers directly!" Okay, no problem. I call Rogers and give them my online order number from my initial attempt. She replies back "Oh, sorry that order was cancelled! I will order your upgrade right away though. What colour/size phone would you like?" I told her white, 16 GB. She said no problem, just so you know your contract will be extended by 1 year and there's a $199.00 upgrade fee. This is just what I had expected so all is good. I wonder who cancelled my on-line order though? And I wonder why the local retailers can't sell me the upgrade? I'm still waiting for my new phone to arrive. Rogers don't send any form of confirmation email or update on my rogers account to indicate when the new phone has shipped! Any other people had experience with Rogers on the upgrade?

I got mine today from Rogers(existing customer, called by phone to upgrade on June 19).

just got a call from FIDO CSR. although my order was accepted (over the phone) before 830am on June 19th, they are extending my delivery date to July 10th (at the latest). apparently no one who called in has received a phone yet which means that either they lied to many of us (because they never had physical stock to send out) or their operations/shipping department couldn't send out product within three weeks, which is unlikely. Either way, I am not pleased. had i known they would give all of their stock to the retail locations I would have waited in line.

Ordered 3gs from Fido (over the phone) on June 19th. At the time, they said the latest I'd get it was July 7, but most likely would arrive within a week. At day 13 and counting... wonder if they prioritize all the actual new customers? I mean, I'm annoyed I haven't got it yet, but I can still use my old phone. New customers would be phoneless for weeks, no? I'm betting it will be mid July before I see it :(

Jeez, sucks to hear about all these iPhone 3GS delays. One of my friends is in the same boat, waiting for his iPhone 3GS to come from Fido--and he ordered on launch day.

ML & Nono: Thanks for the nice flame war! :p

I’m in the same boat - I went to rogers store twice on June 19th, first time, I was told to come later afternoon because I am not a new customer, second time I was told I can only order by phone. I did after that at around 8:00PM.
after 5 business days, on June 26, I called Rogers again - no phone, no estimation ...

Does anyone know what the requirements are for buying one of the new IPhones at an Apple Store in Quebec? Do they do a credit check?

Ok. I ordered my phone on June 23rd from Rogers via phone in. Same boat as everyone else, no phone. I have called a number of times and keep getting the same run around (no date yet, not sure when, blah blah blah).

Now, they put the 6GB plan on my account and I expect it to show up on my next bill, and this really irritated me so I called in again.

What they offered me was a $30 credit and I get the phone when I get the phone, to which I replied that was unacceptable. I do not mind paying for the data plan when I can use it but if I can't use it I'm not paying for it.

Anyhow instead of rambling this is where I ended up:

- iPhone ETA - whenever
- 1 month data plan free (comes out to $35 something)
- A note on my file that I will call in and get a pro-rated credit for any future data plan usage after the first "free" month until I get the phone (i.e. if it shows up in 2 months I call in and get another "free" month

What was surprising is it took 20 min to get this reasonable settlement.

Anyone out there who is iPhone less but data plan rich, I suggest you call them and have this compromise put on your account as well.

Seems there may be some confusion. Looks like there is 2 Kevins posting in here. I've set myself as Kevin - 2.

I wrote the post that I am replying to.

I put the recommendation out that people having a problem should call rogers, contact sales (because as a friend of mine who works are rogers stated "if you don't have the product its still a sales issue"). Talk to them about how you don't have your phone but are being billed for the data plan, and see what they do.

I personally got discombobulated (word of the day) with them and asked them to play back my initial call with the order. I had specifically stated in that call that I do not want to be billed for the data plan until I have the phone to which the CSR agreed (its true, its recorded, and I guess its a pain in the butt to dig up that information).

The CSR offered to remove the data plan, which would have canceled my order.. Did not want this.

The CSR offered me a 30 day credit one time only and no other recourse. This is what started my discombobulation. Simply because if it takes longer then 30 days I am not willing to pay for a service that I can not use. I told them I would pay for the data plan as soon as the phone arrives, and they told that she could put a note on my account that I will call in and "request" a credit at that time. I'm not personally interested in calling Rogers, I find it time consuming and I would rather just solve the problem in one call.

By this time the call was not going well, I wanted to simple cancel the order and go get a blackberry from Bell.

I then said "If you give me the $30 credit and note my account that if the phone takes longer than one month to arrive I will get a further prorated credit for the unusable time, then this call can end with my satisfaction" (sorry I used quotes but I think that is a slight paraphrase of what I said.

The CSR put me on hold to check with her supervisor to get authorization to do so. 3 min passed and then she was back and an agreement was made. The way she worded the incident number within their system indicated that I would get a credit for any unused data (this was clever on Rogers part, i.e. if I use my existing 3G phone to surf the net then I forfeit any further credits, I do not use my existing phone for data at all so I opted not to fight this one out).

She then asked if I was happy and I said that this was the very least Rogers could do, and that I consider it unacceptable to charge for a service that I can not use (the data plan is tied to the iPhone, and I do not want data on my existing phone). In my humble opinion I think it is good business but very poor customer support to infer that a favour is being done by not charging for services that you can't use.

It is one thing to pay for an iPhone and the associated dataplan and not use it. It is quite another thing to pay for a data plan and iPhone and not have the phone to be able to take advantage of the data plan. This is the point I raised with Rogers.

To be perfectly frank about it all, if I could have got my iPhone by another mobile provider I would have. Rogers is taking steps in the right direction but it is very tiresome to have to do battle with CSRs when you call in for changes.

I used to have internet, HDTV PVR, 2 mobile phones etc etc with Rogers and was in the range of 250-300/month in fees. At this point I am down to just 1 phone with Rogers and I would have walked to go somewhere else if I could get an iPhone from someone else.

Rogers needs to manage expectations better, if you say something will take 5 days, it needs to take 5 days. If they told me up front it will take 20 days to get your phone, I may have delayed my order but at least I would know the ballpark. As of right now, I still have no idea when the phone will arrive but the billing side I have sorted out.

Kevin

P.S. ONE last thing. When you get agreement with Rogers on something that you wanted, ask the CSR for the incident number/ID and keep it for your records. You can save yourself time and effort by giving that to the next CSR so they know where to start from.

I ordered my 3GS over the phone on 20th. I still don't have it so far. Called Rogers CS. They said no ETA.

Has anyone who ordered their 3GS on June 19th with Fido Customer Service received their phone yet? July 13th date does not apply to this group...

has anyone who ordered a 3GS with Fido Customer Service received their phone yet?

Read all other comments. FIDO is sold out until July 13th.

Well, in Calgary, the Apple Store in Market Mall got some 32Gb yesterday as I called and they got them in. I got myself a white one and am very happy

I'm in the same boat, I ordered mine over the phone on the 20th was told that they were in stock and would ship within 3-5business days. I call today and they now tell me that my order is backlogged and they have yet to receive another shipment of phones. That my order could take 7-10business days (which I don't believe). Considering it's already been 6business days...I doubt I'll get my phone before the middle of July. I sold my old iPhone thinking I could do without a phone for the next 3-5 days...My fault...I should've waited.

Not everyone can order/upgrade in stores. If you are on a corporate plan with corporate rates, Rogers will no longer let you upgrade in a store. It has to be done over the phone. It's absurd.

I ordered a 3GS on Monday June 22nd. The Rep said they had all the models in stock. Surprising. Also wrong. I can't go store-hunting, since I got a non-standard plan you can't really walk into an apple or rogers store and get. So, now I hear the truth after calling back for a tracking number, and now I have to just sit and wait for.. 2 weeks? 3 weeks? More? Grr. Why I can't just go find the phone, or order one from the US or whatever... that is REALLY annoying. Obviously there were some allocation mistakes between Canada and the US - the stores have all kinds of stock of the 3GS in the US.
Again... GRR.

USA is the birthplace of Apple, has a bigger customer base and will obviously get priority.

It doesn't matter if you have a non-standard plan. You can still get the phone and the salesperson will contact Rogers to complete the transaction and work out the details. So, ordering by phone just makes no sense UNLESS you pre-order before the launch date. Only in that case you will most likely get your phone on time and sometimes before the herd of people who line up in the store.

call Rogers and cancel the phone/contract and say that you will buy one in store.

one more question here- when you do the HUP for a 3gs- when is the next upgrade allowed?

Any status on phone orders? I orders on June 22 and the rep told me my 16GB 3GS is in stock and should be shipped 3-5 business days. But now, when I called Rogers, I am told they are out of stock and no ETA on when it will be shipped!

Rogers let others jump the queue? lied about "in stock" status? or something else...

Anyone got their device ordered via the phone last week?

It happened to me. I ordered first thing on Monday June 22 and was made to believe that not only was it in stock, but that it would be arriving in my hands in 3-5 business days. 5 days later and no iPhone, I called Rogers to inquire and they told me the phone was out of stock and my purchase was on back order, awaiting shipment. No ETA or sympathy either, and they've already begun charging me for new data plan.

I ordered my 32GB white iPhone 3GS through phone orders on June 22nd as well. I am in the same situation as you are. No phone, no ETA. I had a non-smart phone so now I am being charged the data plan and iPhone package without an iPhone. Lame customer relation was super defensive when I called and can only offer a credit on the plans once I get the phone.

how is being offered a credit = lame service? what were you expecting? a moral compensation for the time without your new shiny toy? get real. when ordering over the phone you should have known better. the only time you can get the phone "instantly" is if you buy it directly from any retail store that has the phone in stock. any orders done on-line, over the phone, by mail or via other means are all subject to availability. not available handsets = no luck.

customer relations offered you a good solution. take it and wait for your phone to arrive. OR, call them and cancel the phone/contract and say that you will buy one in store.