Comments on: Bad News: Rogers Extends HUP From 12 to 24 Months!

By: CO

CO — Tue, 30 Mar 2010 22:17:16 +0000

i dont have a smartphone. i have a regular phone. i wanted to upgrade to a blackberry and they wont let me. and its been over 12 months since i bought my phone. that document says clearly if im not a smart phone user i can upgrade to a smartphone with the saem 12 month upgrade rule, does it not.
this is from 2009 this document, does anyone know if it applies for 2010 too?

By: CO

CO — Tue, 30 Mar 2010 15:17:16 +0000

By: berryhappy

berryhappy — Tue, 03 Nov 2009 21:26:22 +0000

Because of this change, is this enough reason to cancel you contract with out having to pay the cancellation fee?

By: The Absolutely Everything You Need To Know To Buy Or Upgrade To The Rogers/Fido iPhone 3G or iPhone 3GS Post | iPhone in Canada Blog - Tips, Tricks, News, and Tutorials for Canadian iPhone Users

Mon, 02 Nov 2009 07:19:17 +0000

[...] in March 2009Â Rogers and Fido brought in a new policy that essentially said that if you have a Smartphone (Blackberry, iPhone, etc) on your account [...]

By: Nick

Nick — Mon, 17 Aug 2009 11:12:48 +0000

I have only just seen your post that you are, or were, doing an article on this – If that is still the case, I would like to contact you as I have some detailed experience to share on this subject.

By: alan7

alan7 — Wed, 05 Aug 2009 23:57:25 +0000

Peter : “they buy phone at retail price from the manufautuer”

You cannot honestly believe that. They are buying the phones bulk. If they sell it to the consumer for $200 (even through HUP) you can be damn sure they got the phone for less. HUP is not a courtesy program, it's another way to suck you into renewing your contract and for them to make more money. There is no way any cell provider would sell you a phone for cheaper than what they paid.

By: Jon M. Cohen

Jon M. Cohen — Wed, 17 Jun 2009 14:26:47 +0000

It is very disappointing that this has happened. I was given a direct quote today that Rogers made this policy change quietly at the beginning of May and will not be willing to change it. I am working on an article about this as we speak. I welcome any other feedback or opinions.

By: Jon M. Cohen

Jon M. Cohen — Wed, 17 Jun 2009 14:26:00 +0000

By: Rogers/Fido iPhone 3GS Upgrade Policy Guide

Rogers/Fido iPhone 3GS Upgrade Policy Guide — Thu, 11 Jun 2009 08:31:35 +0000

[...] in March 2009 Rogers and Fido brought in a new policy that essentially said that if you have a Smartphone (Blackberry, iPhone, etc) on your account, you [...]

By: peter

peter — Sun, 29 Mar 2009 03:49:34 +0000

you guys are taking things for granted. you do realize a upgrade it is courtesy program wireless companies have for customers. not every company has an upgrade every 12 months. most companies have it every 24 months like bell and telus. wireless companies are network companies. they don’t make phones, they buy phone at retail price from the manufautuer and offer the customer at sudsidized cost by going on a term. i wll give an example, pretend customer goes on a 3yr term from 2008 to 2011. they decide upgrade in 2009 on a 3yr tern, so contract will go from 2009 to 2012. so instead your contract ending in 2011, it ends in 2012. so you add 1 more year to the contract and you get upgrade for phone that worth at retail price for $500 to $700 and you pay only $100 or $200. you accomplish this by only extending your term by 1 year. so it doesn’t make sense for the wireless companies. you guys need to have some business and stop whining. upgrade is courtesy program