Comments on: Rogers/Fido Release “My Account” iPhone App

By: BARK99

BARK99 — Wed, 24 Feb 2010 03:05:46 +0000

your a welfare case retard… get a job you bumb and then you could pay for it. its not even that much.

By: iPhone Fun | Creative Guise

iPhone Fun | Creative Guise — Mon, 25 Jan 2010 02:42:31 +0000

[...] and press on the buttons to make sounds) Boxcar (push notifications for twitter) Kijiji NESynth Rogers My Account FS5 Hockey – air hockey game Tetris Shrek Kart (like mario [...]

By: X1Zero

X1Zero — Tue, 05 Jan 2010 21:21:03 +0000

Correct. Give it one full bill cycle then it will work.

By: Alicia

Alicia — Tue, 05 Jan 2010 21:16:41 +0000

I just got my iPhone a few days ago and it is on the same account as my dad's iPhone, which he's had for a few months. I want to use this app to keep track of my phone usage, obviously, but when i open the app, it just says that it's unable to provide the information because there were changes made to the account during the current billing cycle. Does this mean that i'll be able to use this app once my first payment is made? It shows the bill information for my dad's iPhone, and the app works fine for his phone.

By: diem

diem — Sat, 12 Dec 2009 19:42:12 +0000

Yeah, good news, it's settled down now and the data and messaging tabs now display info. I've just used the app to pay my bill for the first time – nice job Rogers!

By: Mary @ Rogers

Mary @ Rogers — Mon, 07 Dec 2009 17:33:47 +0000

Hi harrc — Thanks for asking. This message has to do with the device trying to read prorated information. Once the new billing cycle starts, it should be fine. Hope that helps.

By: harrc

harrc — Fri, 04 Dec 2009 21:06:57 +0000

Hi Mary – like many others here my app is not working. I have a Rogers Shared plan with 1GB data. Using iphone every time I activate the app it just tells me changes were made during the billing period (this is true) and my data not available. I do get to see my messaging activity but not data and not voice. Can I expect this to work once this billing cycle is complete? What about all these folks that haven't made any changes and can't see their data? Is Rogers working the bugs out of this? Happy to see an actual Rogers rep on the site. Will be really nice to see this app working. Thanks

By: Mary @ Rogers

Mary @ Rogers — Wed, 02 Dec 2009 16:03:02 +0000

Hi All. I've jumped in to try and answer some questions below but I also wanted to take a minute to thank everyone for their feedback. As with most new iPhone apps, there can sometimes be bugs along the way and we are working hard to make continual improvements.

Couple of general points to make, based on feedback and what I've read here:

–Use of the application does *not* require data or use up your data. It works as long as you have a data connection and so the application is free to use. If you currently have a plan without data, you may have received a prompt to sign up for a “day pass” in order to use the application. Don't worry, this is being fixed so you can also be able to use the application for free.

–WiFi is not supported via the application because customers are being authenticated via their SIM card. If you are using WiFi, you can still go to Rogers.com on your iPhone and login.

I hope that helps
Thanks!

By: Mary @ Rogers

Mary @ Rogers — Wed, 02 Dec 2009 15:55:30 +0000

Hi. Family plan usage can only be displayed for that particular phone and not the entire account usage. This was set up for privacy reasons but perhaps in future they may update this feature. I'll be sure to send that suggestion to the team.

By: Jonathan Růžek

Jonathan Růžek — Wed, 02 Dec 2009 15:54:07 +0000

Thanks Mary! All-in-all, I'm glad this app exists.