Comments on: Telus Sues Rogers Over False Advertising

By: Kaan

Kaan — Tue, 05 Jan 2010 03:05:47 +0000

I am a telus iphone 3gs owner and i was having some reception problems since i have my phone but didnt understand what causes this until i read this article. I ve reached this article by googleing for 'iphone 3gs telus Disable 3gs' i was trying to turn off 3g to save battery life because i Need to charge my iphone everyday and it really sucks. And now i realized that all problems i had about reception was 3g thing. Sometimes i cant get reception even in downtown or biggest mall in the city (stjohns,nl) but my friend's cdma telus phone has reception at the same time! So i can say that there are problems about telus's network even if they have changed all their towers to the new ones

By: Will

Will — Sat, 26 Dec 2009 23:40:58 +0000

I purchased an iPhone from Bell Mobility 2 weeks ago. Was near Pembroke last weekend and lost service to the web (You are not connected to a data network message). Didn't make any calls so not sure if the phone part worked or not.

Today, I was in the Shirley's Bay area of Ottawa at end of Rifle Road. I get a 'No Service' message on my phone. I drove up to Carling and turned down to Grandview and my service came back. I drove back down Rifle Road and service was ok this time. I wasn't sure what to make of this problem except I never had an issue on my Bell Mobility cellular phone there ever. I've been with Bell Mobility for a long time.

Then I started to do a search on the web and see it's likely due to Bell Mobilty not being a GSM network like Rogers. Had I knwn this I would have switched to Rogers iPhone instaed of going with Bell Mobility. Like many Bell customers, I did not know about this issue. Bell Mobility should have disclosed this and I feel duped. Really, why would I want to sign up for iPhone service with a company that has this kind of problem? I would definitely have gone with Rogers.

By: Gaillen

Gaillen — Sun, 20 Dec 2009 22:50:35 +0000

I am curious why you think “reliable” refers to coverage area? My understanding has always been that “reliable” in the campaigns referred to the difference in technologies (GSM/CDMA) and whether one or the other gave you a more reliable connection within your coverage area. I suspect you will find that this is the definition that Telus and Rogers are in court debating.

Cellphone companies usually advertise what you are referring to as”Coverage”.

By: Raphaël

Raphaël — Sun, 13 Dec 2009 19:09:51 +0000

I am in border of montreal and i don't know whitch compagni I should choose between fido or telus. I am not travelling a lot arround canada but a little bit in Quebec. So i would like you to give me some good advice on my choice for the best 3G network.
Thank a lot

By: Davod

Davod — Sat, 28 Nov 2009 14:24:50 +0000

Dude that is freaking precious information ! I was hesitating between Telus and Rogers for my new i-phone but now I'm going with Rogers all the way.

Thanks a million !

By: Modus

Modus — Fri, 27 Nov 2009 14:51:32 +0000

In response to #2, there is a misconception that all of Telus/Bell towers have been upgraded to 3G. According to tech support from Telus, the two companies share coverage and not all towers are 3G. I learned this as a Telus customer in southern Niagara Region, Ontario.

I upgraded 3G phone and did not have strong enough signal to make any calls. Their investigation led to the conclusion that towers covering this zone (Port Colborne) were not upgraded (apparently Bell was supposed to do it).

An additional comment is the coverage map is not accurate in my case (checked it before upgrading) and assume that there is exaggeration in other regions on the map. While they expect to upgrade, I ended up returning my phone as they could not give me a time frame for completion and was a brick (other than wifi) while in the entire city that I live.

By: anon

anon — Thu, 26 Nov 2009 21:06:12 +0000

yes, however if the telus/bell hspa network was a mans face…the rogers 3g+ network is the size of a pimple on that face. look it up.

By: Daisy Harris

Daisy Harris — Sun, 22 Nov 2009 14:06:49 +0000

I just tried this app. I'm on Rogers and got 2934 kilobits/sec down and 247 up. Wifi was disabled before the test.

By: gwatt

gwatt — Sat, 21 Nov 2009 02:22:05 +0000

Okay….. so let begin by saying I have tested both Rogers & Telus iPhone 3GS. With Rogers yes there is that fallback which happened to me all the time it does switch to Edge & this is because the phone believes there is a better signal on edge so lets use it.(IE basements, subways ect.) Rogers iPhone also has the habit of switching to Edge for know reason when I know there is 3G signal because it switches back. (no its not the Phone I have tested it with many iphones) Now my guess for this would be that there is too much traffic off that tower and I’m not using data at that time so why not move me to edge. I can’t say for sure that this is why but its the only logical reason that comes to mind. Now with Telus there is no Edge which concerned me too at first thinking oh well I’m not going to get service in different parts of my house/office. But I to my surprise I was wrong. The phone stays on 3G and doesn’t go to no service and it is usable…but data is slower. So back to the original article. I do believe Telus has a right to sue Rogers for false advertising for both points of fastest and most reliable network. Because its just not true they both have the same theoretical speed. Telus (currently) has more faster coverage being their HSPA+ network than Rogers does. So, with that in mind, Telus does have better(performance) coverage in Canada based on KM. But….. this is how Rogers is right, Rogers has more coverage based on population throughout Canada. So who is right? What is considered to be more reliable? more coverage based on population or Canada KM? I guess this is what will be the deciding factor as to who wins…..

By: Nick

Nick — Fri, 20 Nov 2009 20:25:27 +0000

hey Scott, not sure what you mean by HSPA towers having less capacity than GPRS/EDGE. From what I understand HSPA is more data-intensive, while voice calls are pushed to GSM (when both 2G and 3G are available). Rogers has a lot of capacity in 2G, and then is starting to upgrade major sites to 3G, is this what you mean?

Now if a 3G tower gets too full and starts dropping/blocking calls, that's a capacity issue. Would you rather have additional capacity built in 2G or 3G? Rogers already has a 2G network, so sure that works for them. Bell/Telus are building only 3G capacity so they will have engineers determine how much is "enough" capacity for an area.

When you have an HSPA outage, your phone will attempt to associate with one of the neighbour cells instead, that is the hand-off to another 3G site (instead of a 2G site). So what's the real difference here?

whatever you do, don't turn off 3G in your phone, because that's all there is. (and there's lots of it)