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Apple Selling Used iPhones As “New” In Beijing Apple Store?

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This might by hard to believe for many but apparently Apple has just been sued for selling refurbished iPhone 4s at its retail stores in Beijing, China. According to a publication by Apple Insider, a Chinese lawyer Wang Hai working for consumer rights against counterfeit items selling in China, has already filed a couple of lawsuits against Apple when consumers reported having bought new iPhone 4 handsets with warranties for less than 1 year.

About 6 different customers have claimed that the handsets sold to them are refurbished which were purchased from either the official Apple stores in Beijing or through an authorized Apple reseller, all having registered warranties of less than a year. Two of these cases have been taken up by the Chinese advocate, who said:

“It’s cheating to sell refurbished products as new ones. It’ll be discrimination against Chinese consumers if the case turns out to be true as refurbished cellphones are also sold in other countries, but at a cheaper price.”

The two iPhone 4s were bought from the Joy City Apple Store in Beijing on July 9. The customers took these handsets home and when trying to register online at the Apple’s website, they found out that their warranties were ending in January and April instead of July next year. Replying to the matter, an employee at the same store briefly commented:

“It’s impossible that we sold refurbished cellphones”

The customers have demanded a compensation double their paid amount, in addition to the legal fee and an official apology from Apple. It seems Apple is having pretty tough luck these days facing back to back lawsuits as only yesterday, 27,000 Koreans had sued Apple over privacy violations. You can catch the full story here.

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  • Kirk

    “layer” = “lawyer”? 🙂

    Anyways…. That’s crazy… What next in china? If it’s true, those people need to seriously shut down the store, who is managing these places?

  • Kirk

    “layer” = “lawyer”? 🙂

    Anyways…. That’s crazy… What next in china? If it’s true, those people need to seriously shut down the store, who is managing these places?

  • Kirk

    “layer” = “lawyer”? 🙂

    Anyways…. That’s crazy… What next in china? If it’s true, those people need to seriously shut down the store, who is managing these places?

  • Metheitguy

    OK, this is ridiculous.  The date that shows up on the apple website is an estimate of when the warranty expires… i assume about 1 year from the manufactured date.  It does not mean the phone is used, just that the official purchase date has not yet been registered/updated to the website.

    All a customer has to do is keep their bill as proof, or if my memory serves me correctly, they can update the info directly to the website OR call apple to have the changes reflected.

    I have done this before with Mac’s when i worked at an apple repair shop

  • Metheitguy

    OK, this is ridiculous.  The date that shows up on the apple website is an estimate of when the warranty expires… i assume about 1 year from the manufactured date.  It does not mean the phone is used, just that the official purchase date has not yet been registered/updated to the website.

    All a customer has to do is keep their bill as proof, or if my memory serves me correctly, they can update the info directly to the website OR call apple to have the changes reflected.

    I have done this before with Mac’s when i worked at an apple repair shop

  • Metheitguy

    OK, this is ridiculous.  The date that shows up on the apple website is an estimate of when the warranty expires… i assume about 1 year from the manufactured date.  It does not mean the phone is used, just that the official purchase date has not yet been registered/updated to the website.

    All a customer has to do is keep their bill as proof, or if my memory serves me correctly, they can update the info directly to the website OR call apple to have the changes reflected.

    I have done this before with Mac’s when i worked at an apple repair shop

  • Anonymous

    I always that when they scan the Apple product for purchase that’s when it officially starts. Registering the product has nothing to do with the warranty as i have never ever registered my apple products and the warranty still tick tocks. If that is the case, the iphone has already been scanned for purchase at least once.

  • Anonymous

    I always that when they scan the Apple product for purchase that’s when it officially starts. Registering the product has nothing to do with the warranty as i have never ever registered my apple products and the warranty still tick tocks. If that is the case, the iphone has already been scanned for purchase at least once.

  • Anonymous

    I always that when they scan the Apple product for purchase that’s when it officially starts. Registering the product has nothing to do with the warranty as i have never ever registered my apple products and the warranty still tick tocks. If that is the case, the iphone has already been scanned for purchase at least once.

  • Anonymous

    I always that when they scan the Apple product for purchase that’s when it officially starts. Registering the product has nothing to do with the warranty as i have never ever registered my apple products and the warranty still tick tocks. If that is the case, the iphone has already been scanned for purchase at least once.

  • Anonymous

    I always that when they scan the Apple product for purchase that’s when it officially starts. Registering the product has nothing to do with the warranty as i have never ever registered my apple products and the warranty still tick tocks. If that is the case, the iphone has already been scanned for purchase at least once.

  • Anonymous

    I think the customers are doing the right thing… We can’t let a company sell us refurbished electronics when we are paying new. And I’m pretty sure the warranty start the day you buy your product, not the day he was manufactured lmao…

  • Anonymous

    I think the customers are doing the right thing… We can’t let a company sell us refurbished electronics when we are paying new. And I’m pretty sure the warranty start the day you buy your product, not the day he was manufactured lmao…

  • Anonymous

    I think the customers are doing the right thing… We can’t let a company sell us refurbished electronics when we are paying new. And I’m pretty sure the warranty start the day you buy your product, not the day he was manufactured lmao…

  • Anonymous

    I think the customers are doing the right thing… We can’t let a company sell us refurbished electronics when we are paying new. And I’m pretty sure the warranty start the day you buy your product, not the day he was manufactured lmao…

  • Anonymous

    Refurbs are essentially brand new systems in previously opened boxes. I’ve bought many refurb Macbook Pro’s and all refurbs come with a full 1 year warranty from date of purchase.

    It’s not fully clear if they were bought from an official Apple store or at an “Authorized Reseller” in China that could mean anything and not necessarily Apple’s problem but the shady retailers problem.

  • Anonymous

    Refurbs are essentially brand new systems in previously opened boxes. I’ve bought many refurb Macbook Pro’s and all refurbs come with a full 1 year warranty from date of purchase.

    It’s not fully clear if they were bought from an official Apple store or at an “Authorized Reseller” in China that could mean anything and not necessarily Apple’s problem but the shady retailers problem.

  • Huang Zhi Long75

    Obviously you don’t know shit about apple product. Every time you turn on a brand new iphone, it will register itself through Internet.

  • Huang Zhi Long75

    Obviously you don’t know shit about apple product. Every time you turn on a brand new iphone, it will register itself through Internet.

  • I’m sure they can get a ‘new’ replacement at the any ‘Smart Store’. 

  • I’m sure they can get a ‘new’ replacement at the any ‘Smart Store’. 

  • Kosmo

    Well, apparently you are not familiar with Apple products: all Apple refurbished products come with exactly the same warranty as the brand new ones and the warranty is valid from the date of the purchase and there is no need to register your purchase. At all. You just have to keep your receipt as a proof when you purchased the item.

  • Kosmo

    Well, apparently you are not familiar with Apple products: all Apple refurbished products come with exactly the same warranty as the brand new ones and the warranty is valid from the date of the purchase and there is no need to register your purchase. At all. You just have to keep your receipt as a proof when you purchased the item.

  • Kosmo

    Well, apparently you are not familiar with Apple products: all Apple refurbished products come with exactly the same warranty as the brand new ones and the warranty is valid from the date of the purchase and there is no need to register your purchase. At all. You just have to keep your receipt as a proof when you purchased the item.

  • JamesSteves

    While it is wrong for a store (especially one of the caliber of an Apple store, which is a very high standard in consumer electronics retail) to make such a mistake intentionally or not, it is absurd for the customers to demand double what they paid. In North America ,they would have absolutely no grounds do so. First they would have to prove that Apple intentionally and knowingly tried to sell the refurbished product in order to make a larger profit. Then, they would still not receive compensation for this, unless their inconvenience was worth a monetary value (which they would have to prove-i.e. lost wages). They are entitled to the product that they purchased (i.e. a brand new iphone) or a refund of their payment. If Apple wants to keep their business in the future, it is up to Apple to decide if they want to throw something else in; although they should at least apologize if this story is true.

    What could happen is if it were one or two workers doing this intentionally, in order to steal new phones for their own personal gain (not for the store), then they would get fired and potentially face legal action. Again, if it is the store itself orchatrating this, then they could be shut down, and Apple would have a tough time selling in retail outlets in China, which would be bad for their business.

  • JamesSteves

    While it is wrong for a store (especially one of the caliber of an Apple store, which is a very high standard in consumer electronics retail) to make such a mistake intentionally or not, it is absurd for the customers to demand double what they paid. In North America ,they would have absolutely no grounds do so. First they would have to prove that Apple intentionally and knowingly tried to sell the refurbished product in order to make a larger profit. Then, they would still not receive compensation for this, unless their inconvenience was worth a monetary value (which they would have to prove-i.e. lost wages). They are entitled to the product that they purchased (i.e. a brand new iphone) or a refund of their payment. If Apple wants to keep their business in the future, it is up to Apple to decide if they want to throw something else in; although they should at least apologize if this story is true.

    What could happen is if it were one or two workers doing this intentionally, in order to steal new phones for their own personal gain (not for the store), then they would get fired and potentially face legal action. Again, if it is the store itself orchatrating this, then they could be shut down, and Apple would have a tough time selling in retail outlets in China, which would be bad for their business.

  • Huang Zhi Long75

    i worked at apple store for six months for god sake. every time you turn on an iphone, it register itself over the internet. thats why you dont need to register your iphone but  you can still check warranty status online!! “they found out that their warranties were ending in January and April instead of July next year” that means this phone was turn on before and resealed, which makes it a refurbish!!! it doesnt matter if you have a receipt to proof or not, the point here is this phone is not a BRAND NEW phone !! a refurbish with a full year of warranty is still a refurbish, an open box with a full year of warranty is still an open box. you know how much is a refurbish unit in apple store? 220 dollars. and how much is the BRAND NEW one? 659 dollars.  you do the math. 

  • Piaax3

    They should shut down every store that sells items as new even when it is not new.   #sarcasm

    that means they would need to shut down every single store in Canada and the US and the rest of the world.

    I’ve bought many many iphones from Rogers stores and even though it was supposed to be new, i can tell that it wasn’t new.   the clear plastic shields on them had bubbles or were not put back on properly aligned to the screen.   however, the conditions on the phone were still brand new condition and the warranty expiry dates do match so i’m not overly concerened about it not being new.

    all stores do this.  sometimes they open up a box for a customer and if the customer doesn’t purchase it, the box gets resealed.  it’s not hard to reseal.  just need the shrink wrap and a heat gun. 

    in the case of the Apple store in Beijing, i’m guessing that some employee opened up the phone and activated it and restored it back to the ‘new’ screen where it shows the plug and the word ‘itunes’.   when the purchaser of the phone brought the phone home and activated it again, the warranty expiry date isn’t one year from the purchase day.  if the phone looks used, then he just needs to return it to the apple store for a new one.

    i don’t think they deserve to get double their money back.  to the average worker in China, that’s about 6 month’s wage for the price of an iPhone.  they obviously should get their money back or should have been offered a replacement.

  • Piaax3

    They should shut down every store that sells items as new even when it is not new.   #sarcasm

    that means they would need to shut down every single store in Canada and the US and the rest of the world.

    I’ve bought many many iphones from Rogers stores and even though it was supposed to be new, i can tell that it wasn’t new.   the clear plastic shields on them had bubbles or were not put back on properly aligned to the screen.   however, the conditions on the phone were still brand new condition and the warranty expiry dates do match so i’m not overly concerened about it not being new.

    all stores do this.  sometimes they open up a box for a customer and if the customer doesn’t purchase it, the box gets resealed.  it’s not hard to reseal.  just need the shrink wrap and a heat gun. 

    in the case of the Apple store in Beijing, i’m guessing that some employee opened up the phone and activated it and restored it back to the ‘new’ screen where it shows the plug and the word ‘itunes’.   when the purchaser of the phone brought the phone home and activated it again, the warranty expiry date isn’t one year from the purchase day.  if the phone looks used, then he just needs to return it to the apple store for a new one.

    i don’t think they deserve to get double their money back.  to the average worker in China, that’s about 6 month’s wage for the price of an iPhone.  they obviously should get their money back or should have been offered a replacement.

  • Piaax3

    They should shut down every store that sells items as new even when it is not new.   #sarcasm

    that means they would need to shut down every single store in Canada and the US and the rest of the world.

    I’ve bought many many iphones from Rogers stores and even though it was supposed to be new, i can tell that it wasn’t new.   the clear plastic shields on them had bubbles or were not put back on properly aligned to the screen.   however, the conditions on the phone were still brand new condition and the warranty expiry dates do match so i’m not overly concerened about it not being new.

    all stores do this.  sometimes they open up a box for a customer and if the customer doesn’t purchase it, the box gets resealed.  it’s not hard to reseal.  just need the shrink wrap and a heat gun. 

    in the case of the Apple store in Beijing, i’m guessing that some employee opened up the phone and activated it and restored it back to the ‘new’ screen where it shows the plug and the word ‘itunes’.   when the purchaser of the phone brought the phone home and activated it again, the warranty expiry date isn’t one year from the purchase day.  if the phone looks used, then he just needs to return it to the apple store for a new one.

    i don’t think they deserve to get double their money back.  to the average worker in China, that’s about 6 month’s wage for the price of an iPhone.  they obviously should get their money back or should have been offered a replacement.

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