And the Most Reliable Smartphone in the World is – the iPhone [Study]


Along with being the most popular smartphone, the iPhone is also the most reliable. After looking through data from 722,558 combined problem reports of the world’s leading smartphone models, Apple was found the most reliable smartphone manufacturer – nearly 300% better than the worldwide leader Samsung – community-based troubleshooting resource FixYa (via BGR) reported on Friday.


“Smartphones are consistently being compared on a case by case basis, but no one has looked at the overall trends across a manufacturers’ entire smartphone line,” FixYa CEO Yaniv Bensadon said. “Our newest FixYa report looks at lines like the iPhone, Galaxy, or Lumia, and through a careful analysis of issues versus market share, we’ve been able to directly compare manufacturers using a reliability score. The result is an accurate and fair method of , scaled approach to fairly compare these top companies to truly see who is the most reliable, and who is barely even competing.”

Of the four big names in the smartphone industry – Apple, Samsung, Motorola and Nokia – the highest reliability score (3.47) went to Apple, while Samsung, the world leader in smartphone shipments, scored only 1.21. Nokia slipped to the third place with a 0.68 reliability score, while Motorola ranked the least reliable smartphone OEM with 0.13 score.

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The most cited iPhone issues were battery life, lack of new features and no customizability, while Samsung users have complained of microphone and speaker issues. Nokia handset owners cited laggy response time and poor app ecosystem as their top complaints, but what pushed down Motorola’s reliability score was touchscreen and preinstalled apps issue (the devices come with a handful of preinstalled apps that cannot be removed).


  • FragilityG4

    “preinstalled apps issue (the devices come with a handful of preinstalled apps that cannot be removed).”

    So does the iPhone … Can you elaborate on this one? Sorry just curious since I stopped using Motorola a long time ago since their phones fall apart faster than Jenga on a drunken night.

  • IstvanFekete

    Unable to remove preinstalled apps— Also known as bloatware,theMotorola phones (especially those on Verizon) come with a lot of preinstalled apps that users were unable to remove. Along with taking up valuable storage space, these preinstalled apps make users feel as if the phone isn’ t their own and they reduce the aesthetic appeal of the homescreen. It’ s a personal call as to how big this issue can be, but it was a constant refrain from consumers who wanted to find out a way to remove these applications from their device. This what the FixYa doc writes.

  • MleB1

    Of course with success comes the downside.

    For Apple, I’ve got an iPhone 4 that continues to work fine (albeit switched out in the first year over a dodgy Home button) and have seen nothing in subsequent models that is compelling enough to buy.
    For me, I’ve got an iPhone 4 and I’ve seen nothing in subsequent models that is compelling enough to buy.

  • Not surprising , just knowing many people with Galaxy and Nokia they have had many issues and had to send them back to their respective companies for repairs. The wait to get them back is a week in some cases and more. Any issues with Apple I just walk into the store and resolved.

  • Teflon

    I’ve had nothing but issue’s with my apple products. From ipods to desktops. Had to send my 4s in twice. Why do I always get the lemons? Still better then my first blackberry, and blackberry service was horrendous.

  • cUn1t

    I work for Virgin can say specifically the Motoluxe device that launched was garbage. When customers bought the device, they were unable to text message unless data was turned off. Then Motorola released an update that fixed that issue, however their new update destroyed the wifi on the device. Then after another couple months, they had to release another update. What a piece of garbage phone. Made my job so much shittier having to hear customers complain about that phone haha.

  • FragilityG4

    Geez I wouldn’t want to deal with that. I stupidly bought a Motorola baby monitor and it broke after four months of use. They wouldn’t cover it because it was out of the one year warranty. This was because I bought months before my kid was born and for the first three months of his life he was in our room.
    Crappy product from a crappy company. I have no idea why google bought them … Guess the patents were too juicy!

  • Acer12345

    First iPhone 4 I had, I accidentally dropped it off my bed (2 ft), and the signal went dead forever. Replaced for free.

    Second iPhone 4 I had, the sleep button all of a sudden got stuck and didn’t work.
    Replaced for free.

    Third (and current) iPhone 4 I have, the sleep button once again got stuck and wouldn’t work.
    Thank god for Activator gestures haha.