Apple to Fix iPhone 6 Plus ‘Touch Disease’ in Canada for $189

iPhone 6 and iPhone 6 Plus users have long complained about an issue with Multi-Touch on their devices, nicknamed ‘touch disease’. The issue plagued so many Canadians a class-action lawsuit was launched here demanding Apple fix the issue.

Now, Apple has acknowledged the Multi-Touch problem by launching a new Repair Program, targeting iPhone 6 Plus. Apple says the problem starts with display flickering or Multi-Touch issues “after being dropped multiple times on a hard surface and then incurring further stress on the device.” (via MacRumors)

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What’s the fix? Apple will charge you $189 CAD for them to fix the problem if your device is in working order (i.e. screen is not cracked or broken).

Apple says they will also reimburse customers who paid for a service repair related to this problem through Apple or an Apple authorized service provider. They also state if you have not been contacted by Apple for reimbursement, to notify them.

As for the reimbursement amount, Apple says it will be “equal the difference between the price you paid for the original service to your iPhone 6 Plus and the CA$189 service price.”

What do you think about Apple’s solution to this multi-touch problem affecting some iPhone 6 Plus users? Have you been affected by ‘touch disease’?

Founder and Editor-in-Chief of iPhoneinCanada.ca. Follow me on Twitter, and @iPhoneinCanada, and on Google+.

  • Nick

    I don’t know, it seems like they’re trying to play this off as human error when it seems to be faulty design. Luckily I upgraded, but I was definitely worried about this happening to me.

  • It’s Me

    I agree. They should have fixed this without cost.

    It seems like a defect to me. But even if it isn’t, even if they argue that it’s simply more likely because of a design decision, that decision shouldn’t cost customers so much money to correct.

  • FragilityG4

    So they claim this is caused by the user dropping the phone multiple times yet they will only fix it if it hasn’t been dropped ……..

  • Helio4k

    I think Apple is only trying to put the blame on the customers I have a Apple Care and can’t get it fixed as they don’t see any issues, apple genius runs him BS test and says the my iPhone is working on no touch issues but how can some one who touched the phone for 5min see an issue. I am disappointed in apple specialy when the device cost almost as much as a computer.

  • SOB

    I have an iPhone 6 and so far I haven’t seen this touch disease issue. I probably will upgrade next year so hopefully this issue won’t crop up until then.

    Strangely, I thought I saw this issue on iPad mini 4 once. But after rebooting it has never came up again.

  • BigCat

    I just love some of these class action lawsuits, the vast majority that go nowhere and for good reason. The US class action lawsuit has a total of 3 plaintiffs. It’s kind of a gold rush to see who can staked their claim first.

    Possibly, there is a defect and if so then I feel for the affected customers. Personally, I am going with dropped too hard or dropped one too many times.

    Over the years I have had Apple contact me to receive new cables, power adapter, AppleTV, and iPhone battery for products that were several years old due to potential defects. I am sure they were never happy about doing this, but they never tried to outrun it.

  • Phil

    I wonder what they are doing to fix the problem and what they will do if the problem comes back. Will they charge you again?

  • It’s a defect in design that only shows up with customer abuse…so I’m on the fence on who to blamer really. How would Samsung have reacted? How about all the other makers? With them, once out of warranty you are out of luck completely.
    My iPhone 6 Plus is 2 years old and is just starting to have touch issues but is still useable. I suspect that 189 will give you a refurbished iphone 6 plus and would last me at least a year or more. If my phone holds out for another 11 months I’ll just get the next gen phone.

  • Aleks Oniszczak

    Fumble other phones without breaking the glass and your phone is fine. The 6 series has a design flaw. So generous of Apple to offer to CHARGE for fixing their design flaw.