Last month, Apple announced a new battery replacement program to address the “unexpected shutdown issues” plaguing a wide number of iPhone 6s owners. However, the free replacement was offered to select iPhone 6s models with a limited serial number range that were manufactured between September and October 2015.
But now, a growing number of other iPhone 6 and 6s users with devices not previously identified as faulty, are also experiencing the same issue, which Apple seems to be downplaying at the moment.
According to Fortune’s Jeff John Roberts, who is also experiencing random shutdowns and excessive battery drain with his iPhone 6, a statement issued by an Apple spokesperson as part of an email saying, “A small number of customers outside of the affected range have also reported an unexpected shutdown”, is not correct. He says that in a very “informal poll of work colleagues”, five of them reported iPhone battery issues similar to what he had experienced.
Below is an excerpt from the Apple spokesperson’s email on the battery issue:
“A small number of customers outside of the affected range have also reported an unexpected shutdown. Some of these shutdowns can occur under normal conditions in order for the iPhone to protect its electronics. In an effort to gather more information, we are including additional diagnostic capability in an iOS software update which will be available next week. This will allow us to gather information over the coming weeks which may potentially help us improve the algorithms used to manage battery performance and shutdown. If such improvements can be made, they will be delivered in future software updates”.
Looks like the iPhone battery problem has now reached a point where Apple needs to take some serious action.