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Is Apple Downplaying the iPhone 6/6s Battery Issue?

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Last month, Apple announced a new battery replacement program to address the “unexpected shutdown issues” plaguing a wide number of iPhone 6s owners.  However, the free replacement was offered to select iPhone 6s models with a limited serial number range that were manufactured between September and October 2015.

But now, a growing number of other iPhone 6 and 6s users with devices not previously identified as faulty, are also experiencing the same issue, which Apple seems to be downplaying at the moment.

Battery 2

According to Fortune’s Jeff John Roberts, who is also experiencing random shutdowns and excessive battery drain with his iPhone 6, a statement issued by an Apple spokesperson as part of an email saying, “A small number of customers outside of the affected range have also reported an unexpected shutdown”, is not correct. He says that in a very “informal poll of work colleagues”, five of them reported iPhone battery issues similar to what he had experienced.

Below is an excerpt from the Apple spokesperson’s email on the battery issue:

“A small number of customers outside of the affected range have also reported an unexpected shutdown. Some of these shutdowns can occur under normal conditions in order for the iPhone to protect its electronics. In an effort to gather more information, we are including additional diagnostic capability in an iOS software update which will be available next week. This will allow us to gather information over the coming weeks which may potentially help us improve the algorithms used to manage battery performance and shutdown. If such improvements can be made, they will be delivered in future software updates”.

Looks like the iPhone battery problem has now reached a point where Apple needs to take some serious action.

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  • Biggy604

    I get the battery problem (on my 6 plus) when its really cold out, and even at 50% battery life it shuts down and when you try to turn it on it says the phone is completely drained and needs to charge.

  • mec

    same issue here with my 6 plus as well. I live in Vancouver so our temp hasn’t dropped below -2C so it doesn’t have to be really cold… but my phone turns off when the battery is at 64% or below and doesn’t turn back on until i plug it into a charger. They better do something to fix this quick or this will be my last iphone

  • Cody Woodward

    My iPhone 6’s battery is messed up. Phone can shut down at 50% and when I plug it back in to wake
    It up it will still have 50% it can jump from
    8% to 30% to 13% in seconds. I’ve restored my phone using iTunes as to get a new OS and I’ve taken it in to Apple who have tested my battery and said others a pass at 87% but can physically see the battery drop and increases randomly on a graph. It’s super frustrating and he said he isn’t sure if it’s a battery or software issue, but that my battery tests out good and a new 1 may not fix it and that the software shouldn’t be the case because I restored my phone using iTunes. So I’m essentially looking at $100 to test it out and see if a new battery will fix it or if that’s not the case I’m out $100 just to eliminate that as a cause and my phones still fucked.

  • smarty

    Exact same problem with my iP6. Exact!

  • raslucas

    I actually did notice that too. For me it’s related to the coldness. But the combination of low battery (30%) and any temperature 5 degrees and lower will make the phone shut off.

    Concerning.

  • nicohockey9

    I had the same problem with my iPhone 6 when it was really cold out….. Now with my iPhone 6s Plus no problems yet…. *knock on wood*

  • Eric toto

    I’m also experiencing this issue since 2 months with my iPhone 6…my batteray reach ~70% and under high usage like GPS, it go down to 15% in 10 min…and shutdown. After a hard reboot or just connecting the charging cable for 5 sec, it jump to 70-80%. I get this issue each 2-3 days..

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