Apple Offering Extra Trade-In Credit for iPhone 5 with Sleep/Wake Button Issues


iphone 5S.jpeg

If you own an iPhone 5 that is affected by the recently revealed sleep/wake button issue, sending the smartphone out for repair is not the only option you have.

According to a new report from 9to5Mac, Apple may offer affected customers an extra $80 when they trade in their smartphone at an Apple Retail Store.

According to internal documents furnished to Apple employees this weekend, US customers who make a Genius Bar appointment for the known sleep/wake issue can opt to trade-in their device and may receive up to $350 (or $370 in Canada) in credit, which is $80 over the current maximum for non-affected devices.

However, in order to receive the full amount listed above, the iPhone 5 must be in good condition and free from any other issues. It appears that Apple isn’t planning on publicizing the offer, instead, Apple Retail Store employees have been told to disclose the option if the customer asks about the option of upgrading to a new iPhone 5S or an iPhone 5C.

“This policy is presumably in place so customers don’t get the feeling that Apple put this program into place as a way to lure iPhone 5 users to upgrade with new contracts.”

Apple has launched a new webpage for its iPhone 5 repair program, which allows customers to check if their device’s serial number to see if it is one of the small percentage of affected devices. The repairs are free of charge, but the process can take between four to six days (but from what we’re hearing more around 10 days).

Let us know in the comments below if you own an iPhone 5 that is affected by the sleep/wake button issue.


  • 1His_Nibs1

    My phone’s serial number qualifies but do I really want to upgrade to a 5S when a newer/bigger iPhone is just around the corner? Gary, you upgraded from a 5 to a 5S no? In your opinion is it worth the slight improvements?

  • Gnomey

    Shouldn’t that be between 4-6 days for the repair?

  • Yep I am using the 5S. Touch ID is pretty nice and the phone feels very snappy vs the 5. But given new phones are ‘around the corner’ I’d hold off right now.

  • Whoops, you’re right. Corrected.

  • Dynahthirst

    Darn, I got the sleep/wake button fixed by a third-party store two weeks ago for $89. They also replaced the dying battery for another $60, so it seems it all worked out for the best.

  • Phil

    Just wondering, how much should I pay to upgrade to iPhone 5s if my iPhone 5 serial number is qualified? Adding more my iPhone doesn’t have any damage and it’s really clean. Thanks

  • Bev20024

    Arrrg, my phone is affected, even though I haven’t had any issues yet. Annoying to say the least. 🙁

  • Ksty

    What about iphone 5/5s loose sleep/power button?

  • K.

    I’ve got an ip4 and an ip5 up for renewal. I was going to pass on the repair and upgrade the4 to a 5S and the 5 to the new one.

    Better suggestion?