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ATB Financial Launches World’s First Virtual Banking Assistant on Facebook Messenger

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ATB Financial announced a Messenger Chatbot was coming back in February, and today it has finally launched, in what the financial institution is calling the “world’s first full-featured virtual banking assistant on Facebook Messenger.”

The new AI-powered chatbot will allow the bank’s 700,000 personal banking customers to securely pay bills, view account balances, send Interac e-Transfers, transfer money between accounts plus cross-currency transfers, all from within Facebook Messenger. The virtual assistant will also provide spending insights, access to live customer care and Mastercard statement alerts.

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“At ATB we’re innovating at the forefront of robotics, AI, biometrics and blockchain, and we’re so excited to bring conversational commerce to all our personal banking customers. It’s one more way we’re delivering on our commitment to really make banking work for people,” says ATB Chief Transformation Officer Wellington Holbrook, in an issued statement to iPhone in Canada.

ATB partnered with FinTech company Finn.ai to implement their new virtual assistant. Click here to visit the new assistant in Messenger.

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