Canadian Telecoms Must Update 911 System with Texting Support by 2020: CRTC


The CRTC said that it will require that Canada’s telecommunication companies update their networks to be ready to provide next-generation 911 services by the end of 2020.

The CRTC will also be decommissioning existing 911 networks by the middle of 2023. This effort will encourage multiple municipal and provincial governments to make the transition.

The CRTC said that the new 911 services, which will allow people to send text and video messages to emergency services, will be made available as emergency call centers are updated to support the new technology. The decision on whether or not to upgrade the call centers will be made by municipal governments.

The Canadian regulator is also asking Public Safety Canada to help ensure a smooth transition by creating a national coordination body of call centers and emergency responders.

[via The Financial Post]


  • Jay
  • toronto_dude

    Or “call centres”, as we say in Canada.

  • raslucas

    How much do you want to bet the telecoms will use this as an excuse to charge a new fee?

  • Dehop

    The great thing is though, they know the number that’s calling with 100% accuracy. No pseudo-anonymous account to hide behind.

    And abuse of 911 is subject to hefty fines…. $5000 in Alberta for first offence, double that for subsequent ones.

    I suppose you could use pre-paid “burner” phones or SIM cards, but that’s not a cheap prank.

    You could then use stolen phones instead, but then thieves are already criminals. Normal pranksters won’t sink that low.