Edmonton Man Charged $1,100 For Uber Ride on NYE, Uber to Refund Half



According to a report from CTV News, an Edmonton man was charged more than $1,000 for an hour-long drive home on New Year’s Eve.

The fare normally would have normally cost $125, but because of the surge in pricing the cost was increased 8.9 times higher to a total of $1,114. Uber responded to the surge in prices by saying:

“The surge pricing helps ensure that riders can always push a button and get a ride within minutes – even on the busiest night of the year.”

On Saturday, an Uber spokesperson added that the company has been in touch with the rider and will review his charges. Today, CTV News Edmonton reported that Uber will refund half of the rider’s bill for his New Year’s Eve trip from southeast Edmonton to St. Albert.

In an email statement, an Uber Canada spokesperson said:

“Our goal is to make sure you can always push a button and get a ride within minutes, even on the busiest night of the year, and surge pricing helps ensure that choice is always available.”

City Councillor Andrew Knack supports allowing ride-sharing apps to operate in Edmonton, however they must operate with proper regulation. In a statement, Knack said:

“You think about taxis, people were waiting two or three hours that night. They were guaranteed to pay that lower rate but they had to wait a long time. So Uber, and companies like Uber, just provide a different choice. If you don’t want to wait, there’s an option but you have to pay quite a bit more.”

In the end, the rider who was charged $1,100 for an Uber ride still believes that Uber provides great service for Edmonton and the option is a great one for consumers.


  • stephenontario

    People really need to learn how to use “estimate fare”

  • ANDS!

    It was New Years. You know exactly why the guy got this fare; and why he agreed to it.

  • stephenontario

    So being drunk off your ass means you’re not responsable for your actions?

  • Léonard Bonfils

    Exactly… whoever did this was not very smart at all. If you know you’re gonna be completely drunk, reserve a cab or something, don’t get an Uber at the last minute…

  • ShaBi

    Can we please know WHY Uber gave him a refund, when he is well aware of the price surge and agreed to paying for the service?

  • Nick

    Although I don’t think would ever happen to me, there are so many ways
    this could have gone.

    The main thing is that Uber ads market the service
    as a safe alternative to driving when going out. If they pitched
    it that way, maybe, just maybe it’s irresponsible for them to gouge the
    prices when people are encouraged to use the service the most. They want
    drunk people to use it, so it looks like they’re just taking advantage
    of the situation. If Uber wanted to encourage more drivers to be on the
    road, maybe a portion of the surge pricing should come from the Uber
    corporation and not drunken passengers.

    Plus, if I saw a 600$ estimate to go 15 minutes
    away, I would figure that’s just a glitch in their system. Like I said
    before, I don’t think this would ever happen to me because I’m very
    observant, but I can see how some people would have thought that it’s
    just a mistake or glitch.

    Surge pricing makes sense, but within reason.

  • stephenontario

    Cab prices stay the same but on nights like NYE you could wait hours to get one. Uber offers more cars meaning you get a ride faster but you pay more, the choice is yours. I didn’t even bother trying a cab, opened uber, got a FULL SCREEN WARNING saying that they were in surge, only 1.5x in my case, I then got the estimate which is always correct, then I requested it, there is no smoke and mirrors.

  • ShaBi

    You need to get your head out of your wishful thinking, and face the harsh reality in the real world.

    A safe alternative to driving when going out? Please don’t kid yourself. What part of this is a safe alternative? None of the insurance companies are covering any of these drivers for liabilities, and the drivers are still carrying passengers knowing they are not covered.
    They want drunk people to use it? SMH they want ALL people to use it. ESPECIALLY when they have a price surge. Taking advantage of the situation is a BIG PART of running a successful business. Otherwise you’ll always fall behind to your competitors.
    Maybe a part of the surge pricing should come from Uber? Are you even listening to yourself when you say that? Where is that money coming from? That’s right, from other customers.
    You’d figure a price surge that EVERYONE knows about during peak times is just a glitch in the system? SMH, I’m not even gonna comment how stupid that sounds, let alone you said you’re very observant, but somehow you can go through all the warnings and still think it’s a glitch.

    Please go look up the term “supply and demand” again. BTW, Uber definitely does NOT want a “modern cab” image, and absolutely want people to think it’s NOT just a cab service. Also, I don’t think Uber directly control who will be “working” on these types of days. And if you think its too much, then don’t use the damn service. Wait for a cab or call your mom, there are many alternatives if you’re willing to be responsible and plan ahead.

  • Nick

    Fornehateber reason you chose to ignore some very valid points, but to each their own. This didn’t happen to me nor do I think I would ever be in that situation. I’ve only used uber once but I’ve never heard of Uber doing surge pricing. Judging by the amount of stories of shock and anger after the first all but confirms that the general public didn’t seem to understand the concept of surge pricing.

  • Peter Pottinger

    Uber intentionally limits the # of drivers available to trigger higher surges.

  • Nick Kalmanovitch

    Wait times for taxis are not that long in most cases.