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[Updated] Fido/Rogers Introduce New Device Unlocking Policy, iPhone Included

Update 1: via twitter

atekant: @iPhoneinCanada I am on the phone with Fido and talking to the unlock guy right now. there doesn’t seem to be a problem with the iPhone

Update 2: the unlocking process explained via @atekant. He was told to restore his iPhone and it would be “unlocked” via iTunes

611->1st guy: huh?->2nd guy: how did you know?->3rd guy (unlock guy): check info & eligibility, done over the phone (done via Apple)

@atekant restored iPhone 3GS to factory 4.2.1. There was no message or indication of an unlock. Popped an AT&T SIM into 3GS and did not receive the “Invalid SIM” error. EU Wind SIM: works; O2 SIM: flashed “Invalid SIM”, then disappeared.

@atekant is restoring from iPhone backup. “Plugged the phone to iTunes with O2 sim. It said verifying iPhone, and now it is at emergency call screen. Rebooting once more…”

@atekant Rebooted with O2 sim without being plugged. It coughed and I am on Rogers network. Just received a text from O2 asking for more money

———————————————————————————–

We received a tip this morning that Rogers/Fido are going to be the first Canadian wireless carriers to unlock Rogers/Fido devices for a fee. This is reportedly a new policy that the company is rolling out.

Rogers/Fido Handset Unlocking Policy

Effective December 14, 2010, Rogers/Fido have introduced a new device unlocking policy that allows Rogers/Fido customers to unlock their device for a $50.00 fee. The policy applies to consumer phones, smartphones, embedded laptops, and rocket sticks depending on manufacturer restrictions.

To have a device unlocked, a customer must:

  • Have an account in good standing
  • Have paid the un-subsidized / no term cost for the device at least 30 days prior OR have finished their Commitment Period (contract)
  • Unlock a device which is listed in their equipment history (no grey market devices)
  • Pay a $50 unlocking fee plus applicable taxes (note: prepaid customers must have a $50 plus the applicable taxes, balance on their account)

As always, there is a handy Rogers/Fido Q&A:

How can a customer have their phone unlocked?

  • The unlock service is available through the Customer Care team (1-888-481-3436 or 1-888-Rogers1)

What are the risks for unlocking devices?

  • Some features on the phone/device might be compromised by the unlocking and could affect its performance on our network. Our devices are optimized to work on the network for which they were purchased. Not all settings will work outside the carrier that certified the device.
  • Warranty may become void by some manufacturers if unlocked outside the Rogers/Fido policy or software has been tampered with.
  • In regard to our wireless handsets, customers have the added benefit of our Fido Repair and Loaner service which will help cover the cost if their device is defective.

If a customer brings in a phone for service, please:

  • Ask the customer if their phone has been unlocked; if yes, was it unlocked within the Rogers/Fido policy?
  • If unlocked within the Rogers/Fido policy and the software has not been tampered with then there is no impact on the warranty. Note that if unlocked outside the Rogers/Fidopolicy or the software has been tampered with then the warranty may be void.
  • Advise the customer the phone can potentially be re-locked as part of the repair process and if they wish to have it unlocked again, the policy and charge applies.
  • In order for a customer to take advantage of either the Fido Repair and Loaner service, the customer’s device brand must correspond to the currently active CTN (i.e. Fido CTN cannot be sent for repair with Rogers branded hardware and vice versa).
  • All Hardware service transactions where the CTN brand does not correspond to the hardware brand will have to be processed manually. Customer will have to provide proof of purchase in order to proceed with manual In Warranty Repair.

Device unlocking fee list:

Alberta

  • $52.50 (with tax)

British Columbia

  • $56.00 (with tax)

Manitoba

  • $56.00 (with tax)

New Brunswick

  • $56.50 (with tax)

Newfoundland & Labrador

  • $56.50 (with tax)

Nova Scotia

  • $57.50 (with tax)

Ontario

  • $56.50 (with tax)

Prince Edward Island

  • $57.75 (with tax)

Québec

  • $56.44 (with tax)

Saskatchewan

  • $55.00 (with tax)

Thanks to Gordun Ramsie and Jakub for the tip!

Reports on iPhone news, reviews apps and accessories. Also an armed ninja with an iPhone 4S.

  • Speedman

    Wow, iPhone is still missing..BTW, I bought my 3GS outright last year at apple store with no subsidy from fido, but it is locked to Fido as it is my network then. In order to have it unlocked and use it somewhere else, i’m going to pay $56?

    This is ridiculous, they have no right to lock my iPhone in their network as i bought it full price and yet they will be rewarded with that fee? They should offer it for free when presented with receipt showing full payment!!!

  • Noahattic

    $50 sounds bullshit to me…. $20 is the max for the unlocking. it shouldn’t have been locked at the beginning anyway. and iPhone is a miss as well. In Australia, I know ppl get official unlock for free as long as they’ve been using the service for a period of time like 30 days something..

    not to mention this part “Advise the customer the phone can potentially be re-locked as part of the repair process and if they wish to have it unlocked again, the policy and charge applies.” sounds even more ridiculous to me…..

    oh, man…..throwing something new is always good,,, it’s just a bad try…..

  • Noahattic

    they cannot lock your iphone if you purchased outright. it’s not even possible.

    this unlocking service is for those subsided phone from fido.

  • Anonymous

    Good job Rogers.

    Price is a bit steep though. $20 is reasonable.

  • Mmacewen

    Will this work on an old iPhone 3G after I have upgraded to iPhone 4?

    Looking to give my old phone to a relative who is on Bell (i am with Rogers)

  • Jd2157

    Sure they can, the only unlocked phones you can buy outright are from Apple. When you buy them from the carrier they’ll be locked. For now anyway.

  • Gfactorylive

    just came of the phione with rogers toronto.. yes they will do iphone 4

  • Dr_AL

    iPhone 3GS unlocked successfully on Rogers. Got home, placed Bell SIM into iPhone and connected to iTunes. Received the iPhone has been unlocked screenshot as previously seen around the world. iPhone is working on Bell. Pulled out Bell SIM and went back to the Rogers SIM and it works flawlessly.

    No restore required if you have another carrier’s SIM card, just need to attach to iTunes for activation.

    Granted $50 is a rip but a step in the right direction.

  • http://www.iphoneincanada.ca/ Ex

    Are you out of contract with the 3GS or did you buy the 3GS outright locked?

  • Gfactorylive

    Ok you have to have th phone bought out outright.. in other words paid full price for it.. And rogers will unlock it for 50 dollars once you were locked into them.. if your on contract you would not be able to unlock

  • http://twitter.com/atekant Argun Tekant

    Unlocked 3GS through Fido. Here is the procedure:
    - Call Fido, ask about the unlock. Prepare for confused reps at least today
    - Your eligibility is confirmed, and you are transferred to another rep who will do the unlock. $56 goes on your bill
    - Your info and IMEI is confirmed. You wait while the unlock rep connects to the unlock computer (at Apple?) to process your request and waits for confirmation.
    - He gets the confirmation and tells you you are done, and when you want to put a different SIM in, you have to restore to factory and setup your phone as a “new phone”, and it should work

    I did not buy this, and tried different ways. Here is the rest of the story
    - I was on a pwned 4.0, unlocked with an old BB, so the first step is to plug the phone in and update to factory 4.2.1. (for some reason this took 3 reboots for me)
    - Updated to 4.2.1 with all data and apps intact. At this point I was expecting a message saying I am unlocked. No such message appeared.
    - Plug in AT&T sim, it sits there with half a bar and no carrier name, and no searching for service. Getting nervous, but lack of “Invalid SIM” is good news.
    - Try it with Wind.it sim, same thing
    - Try it with O2.uk sim, it flashed “Invalid SIM” for a moment, but went back to the blank stare mode
    - With the O2 sim in, I plugged the phone in to iTunes. It immediately went to Emergency call screen. iTunes displayed a “Verifying phone” message for a few seconds and it stopped doing anything, including seeing the phone in the device list.
    - I unplugged the phone and rebooted (with O2 sim).
    - It came back, with the sim working, on Rogers network, and having service (other than I have no money on the sim).
    - Tried Wind.it and AT&T sims again, this time they did the usual searching -> no service thing (normal behaviour when in Canada)
    - So the phone is now unlocked, without having to setup as new phone/restore from backup deal.

    I know the above story is convoluted and confusing, but I decided to include every step as I am not sure which exact step gave it the kick it needed. But if you ask me, to avoid a restore, these are the important steps:
    - update to factory 4.2.1 (if you are not already there)
    - unplug phone
    - insert alternate sim and reboot (sim not working but no error state)
    - plug phone in (emergency call state, and iTunes verifies phone)
    - unplug phone (still in emergency call)
    - reboot
    - new sim is now active

    Good luck all

    Argun

  • Anonymous

    contacted Fido today and they confirmed iPhone 4 can be unlocked for $50 plus tax with all the above conditions.. interesting…

    I’m in toronto, ONT btw.

  • http://www.iphoneincanada.ca Gary

    Thanks for updating us in such detail Argun! :)

  • http://www.iphoneincanada.ca Gary

    It would be cheaper to buy an unlocked iPhone 4 from Apple, versus buying outright + $50 from Rogers/Fido.

  • http://www.iphoneincanada.ca Gary

    It would be cheaper to buy an unlocked iPhone 4 from Apple, versus buying outright + $50 from Rogers/Fido.

  • http://www.iphoneincanada.ca Gary

    It’s a start from Rogers/Fido, but I agree $50 is a bit steep.

  • http://www.iphoneincanada.ca Gary

    It’s a start from Rogers/Fido, but I agree $50 is a bit steep.

  • http://twitter.com/atekant Argun Tekant

    Funny, I was watching for that unlocked screen, but it never came.
    Maybe things got convoluted because my BB was old, and it missed the update if it came before I was on 4.2.1

  • Dr_AL

    The iPhone was purchased out of contract, but of course locked a year and a half ago.

  • http://www.iphoneincanada.ca/ Ex

    Thank you for clarification.

  • Jsdd

    uhh this article claims rogers/fido is the first carrier to offer this? Bell has been offering unlocking of HSPA devices for almost a year now ($75 fee). unlike rogers/fido policy, bell will let you unlock any Bell phone (except iPhone), even if you’re still on a contract.

  • http://www.iphoneincanada.ca Gary

    keywords: except for iPhone.

  • Anonymous

    I hope Virgin jumps on board with this.. ( with iPhone unlock and no contract restrictions)

  • Anonymous

    Interesting call to Rogers. 1st rep was young and unbelievably rude. Told me Roger’s never unlocks phones. Directed to the iphoneincanada.ca website. Told me it was a hack site and they didn’t make Roger’s policies, then proceeded to tell me to google ‘unlock my iphone’. After having actually read your site she then said it was obviously only Fido and not Rogers. I told her Roger’s owns Fido and it applied to Rogers as well. She told me Rogers didn’t own FIDO at all…she apparently missed many training sessions on EVERYTHING.

    2nd call went to customer service directly and the girl actually knew what I was talking about and got me to the right unlock department. I had an old 3G that I had when I was with Fido, moved to Rogers a year later to upgrade to 3GS without paying early cancellation charges. (Fido store rep suggestion). Sold the 3GS to a buddy on Rogers so no need to unlock and ended up buying an unlocked 4 from Apple. The 3G I kept as no one I knew had a FIDO account. Turns out that despite moving over to Rogers the system still keeps track of the device on the old Fido account and I have to wait the full 3 years until Nov 2011 (bought in Nov 2008) before they can put in the unlock code request in. Despite the fact that I resigned my contract for another 3 years with Rogers and the old contract was cancelled. Unless I wanted to pay the cancellation charges till Nov 2011 AND pay the $50 upgrade cost….I know this is an unusual set of circumstances but I never thought I’d still be held to an OLD contract when I resigned for a new one. Totally bizzaro!

    **Just to clarify the first call got me to Technical support somehow. I hung up and called back and waited for Cusotmer Service.

  • http://www.iphoneincanada.ca/ Ex

    Ah… the incompetency of reps.

    It’s amazing an Internet blog knows more about policy than an employee of the company.

  • Anonymous

    No way!! $50 is much lower than I expected.

    Good job Rogers!!

  • Speedman

    You can buy iPhone 3GS from Apple Store outright purchase before the iPhone 4 came out. Initially, it is unlocked but once you pop in a SIM, it will be locked to that carrier, in my case FIDO. Ex, is it morally legal for FIDO to charge for the unlock while they don’t have anything to do with my purchase of iPhone? FIDO should even say “thank you for using FIDO” because I chose them against BELL or Telus? Should I demand the free unlock because in the first place, it shouldn’t be lock to them as it is my iPhone and not from them?

  • Gfactorylive

    i agree

  • http://www.iphoneincanada.ca/ Ex

    Morally, no. They shouldn’t be locking it to begin with. But unfortunately, morals tend to get tossed aside in business.

  • Jd2157

    Especially when that business is the Canadian wireless industry. We’ve been making some decent steps in the right direction over the past month or so though. Telus and Rogers unlocking phones will likely force everyone else to do it.

    The $50 charge is a bit much to get your own phone back once the contract has been completed though. Here’s to hoping that’ll be reduced over time or as the result of legislation.

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  • Dover

    im a bit confused by the “rules” of the unlock
    Have an account in good standing
    Have paid the un-subsidized / no term cost for the device at least 30 days prior OR have finished their Commitment Period (contract)
    Unlock a device which is listed in their equipment history (no grey market devices)
    Pay a $50 unlocking fee plus applicable taxes (note: prepaid customers must have a $50 plus the applicable taxes, balance on their account)

    I bought my 3GS used from someone that did not need his phone any longer. he got a blackberry from his work and didnt need to carry a personal phone anymore.
    it is a FIDO locked phone and I am on the ROGERS network.
    i don’t have a FIDO account in good standing. (i don’t have a FIDO account at all but I have a ROGERS account in good standing)
    is buying a used phone considered “grey market”?
    is there much point in me calling FIDO to get my phone changed over?

  • http://www.facebook.com/iMoez Moez Tharani

    So who has the guts to test a 4.1+ UltraSn0w unlocked iPhone with the iPad baseband? It would be interesting to see what happens there. Especially considering the dev team has made it pretty clear that you’re stuck on the iPad baseband and can never install stock firmware again.

  • Jr67

    I got my iPhone 4, purchased with subsidy (actually I got it free with some negotiations with retentions) unlocked by Rogers. Cost me $50, but having a factory unlocked for for a total of $50 isn’t bad. Now if I could just get my plan adjusted so I keep my retentions plan but terminate the contract for free, I am golden.

  • Jr67

    Oh and it took 2 hours yesterday to get it done because they are very confused as to how to handle it. I ended up on the phone 4 different people.

  • Jr67

    You can try, since it is a Rogers dept that does the unlock for both Rogers and Fido. Yes, buying it used would be consider grey market. They problem is that when trace the history of your IMEI it will come back that it was purchased with a subsidy that has not yet been completed. They _might_ still be willing to do it, but I doubt it. I would call Rogers and ask.

  • Jr67

    Way too much. Them selling a locked device and then unlocking it, even though you own it outright is not much different than me offering not to break your legs for $50.

  • Moric76

    I’d like an answer to this as well. My wife is currently using my old 3G with a Jailbreak/Unlock situation, but I’d rather have it done officially.

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  • lebleu29

    Yeah, but they still paid for a big portion of your 3g. Makes sense to me.

  • RogersElise

    Hi all

    I am Elise from Roger social media team. It’s interesting to read your feedback on this new policy.

    I just wanted to touch base to explain why we are charging for this service. There is a lot involved from a technical and an administrative point of view to provide this value-added service and, as well, preserve the integrity of Rogers network. We not only provide the unlock code but also, whenever possible, walk you through the whole process to ensure everything is going fine.

    I also wanted to apologize for those of you who encountered some glitches yesterday, the program is still very new and we have trained a special group of care reps so we’re still ramping up a bit!

    Thank you for your feedback and don’t hesitate to contact me via Twitter: @RogersElise

  • RogersElise

    Hi all

    I am Elise from Roger social media team. It’s interesting to read your feedback on this new policy.

    I just wanted to touch base to explain why we are charging for this service. There is a lot involved from a technical and an administrative point of view to provide this value-added service and, as well, preserve the integrity of Rogers network. We not only provide the unlock code but also, whenever possible, walk you through the whole process to ensure everything is going fine.

    I also wanted to apologize for those of you who encountered some glitches yesterday, the program is still very new and we have trained a special group of care reps so we’re still ramping up a bit!

    Thank you for your feedback and don’t hesitate to contact me via Twitter: @RogersElise

  • Maverick

    Why not just get an manufacturer unlocked phone from Apple? I can’t see Rogers is doing anything good. Other than they are selling you an originally unlocked phone, lock it and now ask you for $50 to unlock it….

  • Rude Grl

    how did you get around the rules? the phone was purchased with subsidy and they still unlocked it for you?

  • Me

    If you were to buy one now, yes, you would be better to just go straight to Apple and buy an unlocked phone and it would be cheaper. But, if you have an existing phone from Rogers and your contract is over, now you have a way to unlock it. It is sort of crazy that they are charging $50, but if every unlock takes 2-3 hours, I guess it is justified.

    It is great they are offering to unlock. $50 however is insane. The entire process should take no more than 5 minutes. The infrastructure is already in place as they have always been able to provide unlock codes (except for the iPhone). For the iPhone, they have a single computer that is authorized to do unlocking, so let’s say that cost them $1000. There is no justification for $50. Maybe $7, maybe $3, but not $50. They are responsible for locking the property you own, they ought to fix it for a reasonable price. Locked phones are broken phones. They are charging to fix something they are responsible for breaking.

  • Joker Eh

    There is nothing “value-added” it is my phone. I pad for it buy agreeing with you on a contract for 3 years. Our agreement is complete, meaning I own the phone. What you are doing is holding me hostage now saying I have to pay up to get free.

    “preserve the integrity of Rogers network”, what a bunch of hogwash. You can go buy an unlocked phone and but a rogers sim card in and you are on the network making calls. You are making this up as you go along.

    “the program is still very new and we have trained a special group of care reps so we’re still ramping up a bit!”, again more hogwash, unlocking of phones is nothing new.

  • Joker Eh

    There is nothing “value-added” it is my phone. I pad for it buy agreeing with you on a contract for 3 years. Our agreement is complete, meaning I own the phone. What you are doing is holding me hostage now saying I have to pay up to get free.

    “preserve the integrity of Rogers network”, what a bunch of hogwash. You can go buy an unlocked phone and but a rogers sim card in and you are on the network making calls. You are making this up as you go along.

    “the program is still very new and we have trained a special group of care reps so we’re still ramping up a bit!”, again more hogwash, unlocking of phones is nothing new.

  • Anonymous

    HOW DID YOU DO ? EVEN WITH YOUR IPHONE SUBSUDISED ? :O ! TELL US!

  • Me

    Elise, I don’t expect you to respond to this, but felt it should be stated. I appreciate your comment, but there really is no way to justify a $50 charge. Providing unlock codes or provisioning the IMEI with Apple should take no more than 5 minutes (10 if we are really generous) and you know well that the infrastructure was already in place (except perhaps for the iPhones). Charging to unlock the personal property of someone else seems like a bit of a racket. Charging $50 makes it a very profitable racket.

    Having said that, I will also say kudos for at least bringing it this far.

  • Anonymous

    so if i got promo pricing on the iphone 4 or 3g then i cant unlock via this service?

  • Me

    you can but only when your contract expires (or maybe when you terminate your contract)

  • Jr67

    Sorry, no can do. Hate to be a dick.

  • i-Cup

    I think this whole policy is BULLCRAP!!!! this in no a value-added service at all….

    So, Rogers is ‘willing’ to let me pay $56 to unlock a more than 3 year old phone (example: Moto Krzr). what a great ‘EF-ing’ deal!!!!

    the only way to make it any worthwhile to the customers is to allow them to unlock Subsidized phones (including the iphone). $50 is a lot of money but it would make it worth my while if it’s for my iPhone4 or 3GS. but not for anything else.

    all other phones, i can pay $5 off ebay to unlock.

    PLEASE, Elise, tell the upper management to get their heads out of their rectum and do the right thing… set free the customers…..

  • ward09

    Thanks for sharing half a story.

  • i-Cup

    I think this whole policy is ABSURD!!!! this in no a value-added service at all….

    So, Rogers is ‘willing’ to let me pay $56 to unlock a more than 3 year old phone (example: Moto Krzr). what a great deal!!!! (and i mean that sarcastically since written text does not convey my tone)

    the only way to make it any worthwhile to the customers is to allow them to unlock Subsidized phones (including the iphone). $50 is a lot of money but it would make it worth my while if it’s for my iPhone4 or 3GS. but not for anything else.

    all other phones, i can pay $5 off ebay to unlock.

  • i-Cup

    i call BS on this story. i’ve called Rogers 1-888-Rogers1 and they wouldn’t do it for a subsized phone unless the 3 year term has been completed.

    i’ve also called Rogers BSG and the guy also said the same thing. they said they will use the feedback i gave them to bring up during their next meeting. hope the upper management hears all the back-lash from the loyal Rogers customers…

  • Jr67

    You can call BS all you like. Sorry you couldn’t get it done.

  • http://www.iphoneincanada.ca/ Ex

    Folks, it’s not ‘what’ you know. It’s ‘who’ you know.

  • http://www.iphoneincanada.ca/ Ex

    Folks, it’s not ‘what’ you know. It’s ‘who’ you know.

  • Jr67

    Sorry. Rogers is creeping this story.

  • i-Cup

    then why not share with others how you did it? we all want to have it done but it’s against Roger’s policy. we are all frustrated with Rogers.

  • Jr67

    Because it would result in no one being able to get it done.

  • Jr67

    I don’t know anyone.

  • Me

    and you paid it back with your contracted monthly fees or your ECF. Makes no sense to me.

  • i-Cup

    YES it will.

    i just called BSG Rogers…. and complained.. and they transfered me to the UNLOCKING dept… against the guys’ wish… anyways, the UNLOCKING dept guy said that i couldn’t.. so they transferred me to the Management department. and the lady confirmed that if i purchase a phone and then after a while did a hardware upgrade to re-sign a 3 year contract, that old contract would be finished. so, the phone that i got on the original contract can be unlocked.

    Her name is Liz or Lise from the management department.

  • http://www.iphoneincanada.ca/ Ex

    But I do.

  • i-Cup

    ok, i’ve got it done.

    i just called BSG Rogers…. and complained.. and they transfered me to the UNLOCKING dept… against the guys’ wish… anyways, the UNLOCKING dept guy said that i couldn’t.. so they transferred me to the Management department. and the lady confirmed that if i purchase a phone and then after a while did a hardware upgrade to re-sign a 3 year contract, that old contract would be finished. so, the phone that i got on the original contract can be unlocked.

    Her name is Liz or Lise from the management department.

    don’t take NO for an answer. if you have a 3GS, and you did the early HUP to iPhone4, you can unlock your 3GS. (that contract has been fulfilled).

  • http://twitter.com/ryanprayogo Ryan Prayogo

    Argun, when you got your 3GS, did you get it on the 3-year contract with Fido?

    According to the initial post, customers are not allowed to get it unlocked if they haven’t finished their ‘Commitment Period’, which I assume is the ’3-year Fido Agreement’.

    I have a Fido-locked, on-contract 3GS that I want to get it unlocked. But I’m only 18 months into the contract…

  • czech

    today i called rogers to get my iphone 3GS unlocked. first representative told me that it was not possible, and that as far as he knows rogers is thinking about unlocking, but don’t offer the service yet. then he checked and found out that rogers does unlock… then transfered me to another department. there they transfered me to another department. they told me that again as far as they know rogers does not unlock iphones. then she checked and found out he truth, so tried transfering me to the unlock team. apparently when transfering the line kept cutting out so i could not be transfered and was told to call again tomorrow as this service is new and still not working perfectly…
    good old rogers. took me 30 mins to go through all that, two of their 3 employees had no idea what i was talking about, i was transfered to the wrong place twice and the service wasnt even working properly to get my phone unlocked… hopefully tomorrow will be better…
    50 dollars is a lot, but as i travel to europe twice a year and each time stay anywhere from 3-8 weeks then i am willing to pay it to use my iphone there too

  • Jr67

    OK, since I can’t reply to i-Cup anymore, I will post it here. For those that upgraded to an iPhone 4 and want to unlock any phone you hard previously from Rogers, you can. Call, tell them you want to unlock you device from your old contract. If they refuse, tell them to look it up in their library and they can search for this:
    “If I purchase a new device when I qualify for a HUP, will my old phone be eligible to be unlocked? * * * * *Yes. Once you initiate a new agreement, you can unlock phones from previous contracts.”

    That is very clear that once you upgrade, you contract applies to your new device and the old one(s) are eligible for this. You should not have to complain to a manager.

  • i-Cup

    my apologies for calling BS. no hard feelings?

    as you can see, i was able to get the same thing done. i’ve posted it about 30 minutes before you posted your last message which deteailed this “If I purchase a new device when I qualify for a HUP, will my old phone be eligible to be unlocked? * * * * *Yes. Once you initiate a new agreement, you can unlock phones from previous contracts.”

    anyways, i think this will help a lot of people with unlocking their 3GS.

  • Jd2157

    The value-add is there, it’s just value added to Rogers profits… and to put up a financial obstacle to reduce the number of people willing to unlock.

    I doubt she was making it up as she was going along… far more likely it’s part of a canned message to justify the $50 now… which was previously used to justify their policy against unlocking. I’ve heard the story before, this is just the latest spin on it and it’s total BS…

    They likely have to untrain the previous message of “no we don’t unlock phones” to “yes we unlock them as long as we can profit from it”.

  • Fake

    You’re a fucking idiot. The story clearly says that they only unlock phones AFTER you’ve completed your contract. So OF COURSE you can’t get your phone unlocked. LEARN TO READ.

  • i-Cup

    are you fucking retarded? i can read fine, thanks for your concern. maybe you should take your own advice.

    the guy says he got his iphone4 unlocked. i doubt that he bought it 3 years ago and completed his contract (considering most contracts are 3 years).

    that was the reason i questioned him on how he got Rogers to unlock his iPhone4.

    sir, please get off the Crystal Meth!!!!

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  • Jr67

    No hard feelings at all. I fully understand why people wouldn’t believe me and if our roles were reversed, I’d call BS too. I have no reason to lie.

    I posted the Rogers Library info because I hear that some reps are still unfamiliar with the process and policy and are telling customers that their older devices are not eligible simply because they have an existing contract for a new phone. The fact is that the prohibition against unlocking devices for customers that have a current HUP subsidy only applies to the device their current contract applies to. The older devices are considered fully eligible for the Rogers unlock.

  • Jr67

    He wasn’t mistaken. I posted that I had my iP4 unlocked, as I did. He was responding to me. _He_ read just fine. And you are right, that is what the story says. The story isn’t always the whole story. I can tell you it is possible.

  • Anon

    This is another Rogers (Robbers) attempt at a cash grab. $50 for a 5 min unlock procedure is highway robbery. There is absolutely no way you can justify that cost.

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  • Mirzank

    while i dont mind the fee at all, what i have an issue is policy on unlocking of iphone 4′s. say i just signed a contract to get an iphone 4 for the 269/169$ price. if i cancel my contract im charged 400$, shouldnt rogers have a service for unlocking iphone 4 too, as alot of people just need unlock to be able to travel with iphone. if someone is so inclined to cancel their contract, they would end up paying 400+unlocking fee of 50$ (this could possibly be upped for iphone 4 I wouldn’t mind), + the oriignal price and rogers would make up their lost subsidy.

    please look into a policy to unlock iphone 4′s.

  • Me

    There is nothing that specifically excludes iPhone 4′s from this ‘service’. I think your question relates more to the unlocking of any phone that is currently under contract. And yes, I would completely agree that they ought to provide this service for phones that are still under contract. The contract itself ensures that the customer will continue to use and pay for Rogers service or they will pay the ECF/DECF, either of which fulfills the obligation for the subsidized price. Why then should it matter if it is under contract or not? They only difference I would see as reasonable would be to charge $50 to unlock phones that are currently under contract and charge nothing (or ~$5) to unlock phones that have no obligations.

  • Maverick

    Your last sentence is exactly of my thought. Why would I pay the company ($50!!!) who broke my phone in the first place to fix my phone? I guess company has to make profits. :P

  • Me

    The problem with them locking it and then charging to unlock it, is that in any other industry that would be called a racket and profiteering.

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  • http://twitter.com/iPhoneArena Steven Chi

    for anyone who are having trouble with going through the unlocking department, just tell the guy/girl to transfer you to extension #930. Half of the guys dont even know what theyre doing and they just send you off to a random place. Had to spend 30min getting to the unlocking department.

  • Funtek

    Just got it done myself, I have iOS 4.1 and BB 6.15.00. All I had to do was run SAM and ‘deactivate’, ‘revert to lockdownd’ and ‘clear push sessions’ (I did them all just to be sure), and then uninstall ultrasn0w and SAM and connect to iTunes. I think it just needed to go through the activation process again to unlock.
    Pretty painless, all told.

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  • Hkz

    Hello,

    I have a question as I want to confirm or clarify my understanding:

    1) I currently have an iphone 3G on Rogers which was bought in Aug 2008;

    2) If I upgrade to the iphone 4 by way of a HUP (my understanding is this is still possible till the end of December 2010), then I should be able to buy the unlock code for the iphone 3G from Rogers;

    3) On the other hand, if I get an unlocked iphone 4 from Apple which phone would not be subsidized by Rogers (and thereby not resign a new 3 year contract), then I am not entitled to buy the unlock code. Is this your understanding as well?

    4) In any case, I become eligible to buy the unlock code in Aug 2011. Is this correct?

    5) Another point, my iphone 3G is jailbroken (with jailbreakme.com), but somehow it appears the unlock with ultrasnow is not working. The phone was upgraded to IOS 4 but was downgraded to IOS 3.1.2 because the phone was so slow. Assuming an unlock code can be bought from Rogers, do I have to do anything with the phone? For example, will I need to upgrade it to IOS 4.x? If yes, would this have an impact on the jailbreak?

    6) Assuming there is no need to upgrade to IOS 4.x, will the unlock affect the jailbreak or will I have to jailbreak again? And if yes, can it be done with Jailbreakme again?

    7) If the phone has to be jailbroken again, how fast or small will the phone be? Should I expect the phone to be slower than what it is currently on IOS 3.1.2?

    Thank you for all your comments and suggestions!

  • http://www.iphoneincanada.ca/ Ex

    1.) Okay

    2.) Once you upgrade, yes.

    3.) Yes, correct because the 3G is still under contract.

    4.) At the end of the contract, yes.

    5.) With the unlock code, you’ll have to restore to fresh 4.1 and the device will be unlocked. At this point, you can jailbreak 4.1 as 4.1 is easily jailbreak-able.

    6.) The unlock requires a restore it seems, so that will wipe the jailbreak. Restore to 4.1 when unlocked.

    7.) Hard to say.

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  • Aug Ink

    You know what it cost me in the UK to unlock all 3 of my iPhones from O2? (2G, 3G & 3GS)
    NOTHING, BUBKISS, ZERO, ZILCH!!
    GO F**** YOURSELF ROGERS!!
    I will never buy any locked iPhone in Canada!
    THE CRTC is USELESS!!

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  • http://www.iphoneincanada.ca Gary

    It’s sad when you think about the state of wireless in this country. Although the new entrants are starting to make some noise!

  • RichieB

    Called Rogers to unlock my old 3GS as i upgraded to th iP4 on the day it came out. Rep unlocked my iP4 and wouldn’t unlock my 3GS, just my luck :)

  • Me

    That’s awesome. Now call back and have them unlock your 3GS. If they say no, tell them to read their library entry on unlocking. It is very clear that if you HUP to a new phone the old one may be unlocked. Then if you want to sell the 3GS you can sell it as factory unlocked for higher resale value.

  • http://www.derekmartin.ca lo_fye

    I just got off the phone with Rogers and they’re not able to perform this unlock yet. They’re putting a team together to handle the unlocks, but they won’t be ready until after Christmas. They weren’t ready for the demand. Meh.

  • Dummy

    Too little, TOO LATE!!! They sold me what they told me was an unlocked iPhone 3Gs which I took to Europe for my honeymoon—as a reference for maps etc. I put in an Orange card, and it wouldn’t accept it. I incurred over @#%^! $5000.00 in roaming charges as a result! I paid approximately $900.00 for this allegedly unlocked, realistically locked, iPhone 3Gs. Do you think that FIDO or ROGERS has offered to waive the $50.00 (+ tax) fee or even sent me an email regarding the change in their policy? Not at all. They could care less. Corporations is about f#%(*@g the public up the ass to make a profit. They could care less. Apple doesn’t care about what Fido does after their product is in their—greasy middle-man—hands.
    I bet you the ONLY reason Rogers changed their ILLEGAL policy is due to my (and others like Speedman) myriad of complaint letters I sent to them as well as Apple, as well as having posted all over the internet about these ILLEGAL policies. When you lease a building—have a contract—for 3 years, you have NO OBLIGATION to stay once your contract is up; AND you don’t have to pay to move out!!!

  • Dummy

    That is pure uneducated drivel, Noahattic. I, myself—quite easily—fooled the [so-called] Apple Genius to get myself an iPhone 3Gs replacement 1 week prior to the end of my warranty period because I had a long scratch on the front face from my wife’s engagement ring. I asked the dude if he would kindly provide me with a “carrier unlocked” phone—as the iPhone 4 is selling now—and he stated that “We have to lock the phones to the carrier blah blah corporate bullshit blah no legal right blah corporations make their own laws blah blah and spit on the public blah blah…” even though I produced my iPhone 3G which was my subsidized still-locked phone and a receipt from Fido for $900 UNSUBSIDIZED price for my 3Gs.
    See Speedman’s 2nd post…

  • Dummy

    Unfortunately they teach you in the fancy universities the quickest way to make a profit is to screw you customers. Take the banks; who today profit by charging you $3 ($1.50 each way) for a service YOU provide THEM such as arranging a withdrawal from your account, which—not too long ago—they used to have to pay tellers wages for them to do if for you! Not only do they save on the teller wages, but they also make an ADDITIONAL $1.50 off EVERY TRANSACTION YOU ARE DOING THE LABOUR to perform… What’s the difference?

  • Laap

    I’m in the very same situation and it’s extremely frustrating have to pay 50 bucks on top of you already paid full price, and I bought mine from the Apple store, went back to the store to demand an unlock on it, they say they have nothing to do with it since it was locked to Fido, I had to deal with Fido, Doesn’t make any sense, Apple took my money but I have to complain to somebody else. It should be automatically unlocked without ANY charges….and fido should thank me for being a Jerk choosing them as a provider…

  • Guest

    I will be heading back to my Hong Kong to visit my family for a couple of weeks and wanted to use my phone with the local carriers to avoid expensive roaming charges. Found out that Rogers are willing to unlock the phones for a fee I called the Customer Service team for more information.

    I was told that due to my contract has not yet expired, the phone cannot be unlocked.
    However, I have no intention in cancelling my contract. I do not understand why the phone cannot be unlocked. Rogers will be receiving my payments each month for the next 2.5 years (contract time remaining). In fact, I had been a loyal Rogers client since 2001.

    Other carriers are willing to unlock the iPhone 4 as long as you pay the unlocking fee. If one does cancel the contract, they simply pay the penalty. Many carriers around the world offer unlocked iPhone 4 or are willing to unlock the iPhone 4 for a fee. I do not see how unlocking a phone contradicts with the contract. The point is to retain your client base, which the contract is already offering to Rogers. There is no loss to Rogers at all as I am still paying my dues. (and getting unreliable 3G service or dropped calls from “Canada’s Reliable Network”)

    How does Rogers keep itself being competitive when other competitors are offering a much better deal and flexibility? (That goes to all lines of business)

    To be honest, I am quite disappointed in this unlocking policy. I am not cancelling my contract and willing to pay the unlocking fee (in fact, I don’t even think this fee should be charged at all if the contract obligation is completed since the client at that point owns the phone), yet I am not allowed to unlock my phone.

    As rogers is not willing not unlock my phone, I am now forced to pay roaming charges for making local calls. Another cash grab strategy from Rogers.

    I must say, I will no longer recommend Rogers to any of my family and friends. In fact, I will be asking them to leave Rogers if they are able to.

    Ridiculous policy and more expensive plans then competitors. Did I mention, it’s not reliable and customer service is rude from time to time?

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  • Mlorenz

    I went through this process, and after much hassle with Rogers, it worked. Now my wife is using my old 3GS on Sasktel. But we are in LA right now and her phone has no service. Not very impressed at this moment. My iPhone4 works fine (also on Sasktel back home). I bought it from Apple directly. Anyone have this problem?

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  • Rubayed

    I am sorry if my queries seems off topic  but i need a solution to my
    problems soon. I have been with Fido for almost 10 years and signed my
    last 3 years contract with Fido in July 2010 with an iPhone 4 and
    currently only on my 13th month of my 36 month contract. My dad lives in
    the middle east and last week he has been diagnosed with Leukemia and I
    would have to fly over there to be by his side. I should be there for
    at least couple of months until my other brother comes in. Therefore I
    need to be able to use my iPhone 4 there as i m so dependant on it. So i
    called Fido and asked if there is any way i can unlock my iphone 4 and
    use it there. Turns out it will cost me $50 for ECF( which to my
    surprise i found quite inexpensive)  to get out of my contract since it
    was done after June 2010  and I m in Quebec and due to Bill 60 and etc.
    So i quickly agreed to do it and was more than happy to pay $50 to get
    out of contract with a hope of unlocking my iphone 4 but unfortunately
    regardless of me paying the ECF and coming out of the contract they will
    still not unlock my phone until July 2013 when the full 36 months
    expire. A supervisor came on the phone and said that it is thier policy.
    My iPhone 4 is on 4.3.3 firmware and to the best of my knowledge i
    cannot unlock it through cydia or any other means, so that i can use it.
    My only option is to go the legal way but FIDO wouldn’t unlock it for
    me. So i m study with a Fido locked iphone 4 despite not bieng in any
    contract with FIDO. R they right on not allowing me to unlock my phone
    despite me not being in any contract with them because i paid the $50 to
    get out of it  and also willing to pay the $50 fees to unlock it?
    Please help me and give me any advice on how i can have my phone legally
    unlocked by FIDO or APPLE ,since I’m flying on the August 18th,,,I have
    been using iphone since its early days when the iPhone 2g came out and i
    have so much into in it that it is going to  be extremely difficult to
    just start using any phone in the middle east,,,please help…thanks!!!

  • Paul Mailhiot

    Not much as change in the unlocking department…

    I have a iphone 4 lock with Rogers. I cancelled my contract with them, wich mean i paid what had to be paid so it’s like if i had purchase the phone. But neither Rogers or Apple want to unlock the f… phone. Companies really take their customer for granted, no to say something else. What can we do to change this situation other than not being their customer?

    I saw an add in kijiji frn a guy who says he unlock iphone. I have just sent him an email to verify what exactly he can do.

    Paul from Sherbrooke.

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  • Dchiuppi

    I asked how to unlock 3GS iPhone!
    50.00 to the first person that can tell this procedure so I can unlock the phone.
    I don’t want to hear opinions on procedure or experiences on getting the job done blah blah
    What Is the Procedure To Unlock The IPhone 3Gs????

  • Tapartacus

    Thievery in every sense! I just paid Rogers over 3000 dollars over a 3 year contract and have a new phone on a new contract with them and they still want to charge me after the fact. Plus tax! Ridiculous. My next phone I’m buying outright.

  • davidw

    it is insane, I would like pay the $50, but Fido doesn’t unlock my iphone 4 even I already paid $200 before to have my data plan cancelled. They claim that I still have voice plan contract, so they cannot unlock for me.

  • Radams_089

    It may interest you to know that the wireless companies are able to charge these outrageous fees because they are not regulated by the CRTC.
    If you check the telecomunications act section 27 says that fees will be fair and equitable. The CRTC exempted wireless providers from section 27 so they are free to charge you whatever they want and there is nothing you can do about it.

  • Peterzervas

    Hi Elise im having the iphone 4 is locked to Rogers Network  twice a year im travel to Europe.
    I want to unlock my phone,There is a Rogers centre to unlock the phone in Toronto.
     
    Regard Peter

  • B Parsons

    I got a blackberry 8310 phone that was locked to rogers. I got the phone for free from a friend. I put my fido sim card he into the blackberry and itwork right away. I don’t think this would happen with every rogers phone but it did with this one.

  • DenjinJ

    $5 is reasonable – maybe. You’ve paid for the whole phone, and then some. They have no right to cripple it from working on any other networks but their own.

  • JJB

    Well I had both mine and my wife’s SIII phones unlocked we travel a lot to Newfoundland and where we go there is no Rogers only Bell so we asked to have the phones unlocked but still use Rogers when we come home.We still pay the monthly charges but at least we can use our phones when out of our calling zone with Rogers.