Fix for iPhone X Screen Not Working in Cold Weather Coming Says Apple


Some iPhone X users have been complaining about how their displays become unresponsive in cold weather on Reddit.

Now, in a statement to The Loop, Apple says a future software update will address this bug:

“We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment. After several seconds the screen will become fully responsive again. This will be addressed in an upcoming software update.”

Screenshot 2017 11 09 16 27 22

Anyone in Canada suffering from this unresponsive screen issue on their iPhone X?


  • Dear Apple,
    We are your loyal customers, not your beta testers. Do not expect us to do the work of your willing testers.

    A Loyal Apple Customer

  • geekyaleks

    Apple is a California company – they first deal with California weather… Everything else is probably quite foreign to them…

  • Dany Quirion

    THX GOD it reached them

  • Dany Quirion

    Don’t know how an hardware issue can be fixed with software.

  • FragilityG4

    Yeah because every other company puts out completely error free products 100% of the time…….

  • FragilityG4

    Who’s to say it’s a hardware issue?

  • Dany Quirion

    I dont see how cold can affect software lol

  • FragilityG4

    The hardware detects cold conditions and the software can’t interpret how to adjust said hardware.

  • Olley

    Bunch of liberal retards in California

  • Olivier

    When you pay for a prenium phone at 1300$ I guess youd expect it to « just works » anywhere and from the mment you buy it, not in a future update. Even if I pay 500$ for an iPhone SE I expect it to be fully working, not to have to wait until a software update. This is a real blow on Apple’s side that should not have happened. They should have been exta careful making sure the iPhone X is issue-free from the moment they sent them out. Having a non-responsive display is a pretty big issue.

  • FragilityG4

    You’re right… I worked at BMW for many years… they never had a recall on a car. (I hope I don’t have to advise you I’m being facetious.)

  • Eric

    I bet all the iPhone X’s are not working in Toronto today #FirstDayofCold

  • clee666

    if temperature < 0 then touchscreen = disabled

  • New iOS 11 feature: Do Not Disturb While It’s Cold Outside

  • Kris

    nicely put…

  • Olivier

    Comparing cars to phones is a really bad way of making a point. There are more than 30 000 parts on a car. Also, recalls in the automotive industry is pretty common whereas you don’t see defects really often with a prenoum phonemaker.

    When you pay for a BMW, I hope you expect the quality, the features, the driving experience and the screen to be fully fonctionnal and superiorthan a Kia. If not, then there is no point in buying a BMW over another cheaper carmaker. I worked for BMW also and I can guarantee you if a customer would receive his car without it being 100% on point I would hear from it quicker than I could spell Autobahn.

  • Stu Moir

    Did it catch on fire? No? FFS, it’s only unresponsive for a few seconds. Well above the First World Problem threshold. Wait for the update, princess.

  • And it’s a thousand dollar plus device. This should have been ironed out before launch.

  • Stu Moir
  • Joe

    Until they start calling it Coldgate, this is not a big deal.

  • rubayed

    It has been less than a week that I am using iPhone X and it froze on me over 4 times already, not once outside in the cold as Apple has been claiming but sadly in my fully heated warm apartment. Screen becomes completely unresponsive. You can’t even restart it, since screen wouldn’t response to absolutely any touch. Despite force restarting multiple times the same issue persist. Mine has been lasting not few seconds as Apple is claiming rather usually 20/30 minutes at most times. As I am typing this, it has been frozen for almost an hour. For that duration your iPhone is kinda useless and it is a very annoying problem to have. I get it that no product is perfect but when you pay the high price and buy a product from a company such as Apple, as a consumer I humbly feel you have the right to be disappointed over such issues.

  • FragilityG4

    Phones are updated all the time to give new features and fix bugs. This is a bug nothing more.

    As for BMW they even experience problems on role outs. I guess you didn’t work there or can’t remember all the computer problems with the launch of the E90.