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Global TV Explains the Truth About Rogers iPhone 3G Plans

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Welcome new visitors from Global TV! If you’re just joining us on iPhoneinCanada.ca right now, please take a moment to read some of the more popular posts and check out our iPhone accessories reviews! Don’t forget to register with the iPhoneinCanada.ca Forums and join the fastest growing Canadian iPhone community on the internet! It’s where you’ll find the latest breaking iPhone 3G news!

So last night Global TV in BC aired a segment explaining about the Rogers iPhone 3G and its price plans compared to AT&T. A lot of people who have seen the clip feel it’s very honest in the way it portrays Rogers. The clip features yours truly plus two other iPhoneinCanada.ca forum members–the media uproar is slowing growing:

Digg This Video! Help spread the word about Rogers and their unfair pricing schemes!

Will Protesting and Being Vocal Result in Price Changes? Telia Sweden Can Answer That…

Some say protesting will never force a company to alter their wireless rates, but there now has been a high profile case that illustrates this. Telia Sweden is set out to sell the iPhone 3G but faced incredible resistance and uproar over their initial, limited data plans (are they trying to mimick Rogers?!).

There was a massive uproar from consumers demanding a change in their plans, and now it’s mission accomplished for those lucky Swedes! Telia has agreed to alter their rates and also introduced an unlimited data plan option. Now that’s how you keep customers happy, which will in turn bring in their friends and family through word of mouth advertising. It’s too bad the only word of mouth advertising going on with Rogers at the moment is BAD MOUTHING!

If Rogers actually listened to what Canadians want, and offered a decent plan with value at a reasonable price point, the line ups will never end for iPhone 3G I tell ya. So there you have it folks, if we all band together and voice our concerns, Rogers will get the message–hopefully sooner rather than later! The Telia Sweden example is something we could learn from (although I’m not sure if they have a GSM monopoly there).

Once again, here are some contacts that you can email to express your distaste over current iPhone 3G plans and their conditions:

https://your.rogers.com/contact/contactus_main.asp

Ted Rogers trogers@rci.rogers.com
J Innes (VP) jinnes@rci.rogers.com
Jane Haitsma jhaitsma@rci.rogers.com

Apple (Thanks Stogats from HoFo)
Simon Atkins (Canada) satkins@apple.com

The head corporate media guy in the USA
Steve Dowling – dowling@apple.com
(408) 974-1896

and the BIG honcho at Apple for communications is :
Katie Cotton – katiec@apple.com
Vice President of Worldwide Corporate Communications

Canadian Minister of Industry, Jim Prentice:  Prentice.J@parl.gc.ca

RuinediPhone.com Has Changed Hands…

RuinediPhone.com now has almost 33,000 signatures! Also, their front pages indicates that OilChange.com has acquired the website, but will continue to advocate Canadian cell phone users. I don’t know what this will mean for James, but it’s now clear that another company has stepped in to probably help with high server costs and managing the website. OH…one week today until the official iPhone 3G launch in Canada. Are you ready?

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  • Alain Vezina

    Good morning folks

    No one seam to talk about the price of the Iphone will be for existing customer. Did you know that you guys will pay the hight price for it?

    Don’t expect to pay the 199$ for the phone instead look for the 400$ and more.

  • Alain Vezina

    Good morning folks

    No one seam to talk about the price of the Iphone will be for existing customer. Did you know that you guys will pay the hight price for it?

    Don’t expect to pay the 199$ for the phone instead look for the 400$ and more.

  • I’m not ready for the iPhone launch here in Canada, because I won’t buy one with such plans.

  • I’m not ready for the iPhone launch here in Canada, because I won’t buy one with such plans.

  • h

    mmmhhh… Am I ready for the iPhone ? I don’t know really.
    I think 400mb is enough for me (I have wifi almost anywhere I am and I often goes 2-3 days without using my phone). Then again, rogers plan are *****hit and I don’t want to encourage them.
    I think its going to be wait and see for a month or two. Maybe with a lot of luck some other company will put one or two gsm towers downtown and we’ll have some deserved competition (here’s to wishing).

  • h

    mmmhhh… Am I ready for the iPhone ? I don’t know really.
    I think 400mb is enough for me (I have wifi almost anywhere I am and I often goes 2-3 days without using my phone). Then again, rogers plan are *****hit and I don’t want to encourage them.
    I think its going to be wait and see for a month or two. Maybe with a lot of luck some other company will put one or two gsm towers downtown and we’ll have some deserved competition (here’s to wishing).

  • h

    mmmhhh… Am I ready for the iPhone ? I don’t know really.
    I think 400mb is enough for me (I have wifi almost anywhere I am and I often goes 2-3 days without using my phone). Then again, rogers plan are *****hit and I don’t want to encourage them.
    I think its going to be wait and see for a month or two. Maybe with a lot of luck some other company will put one or two gsm towers downtown and we’ll have some deserved competition (here’s to wishing).

  • I’d love an unlimited data plan- but for me it’s not a neccessity.

    I bought my iphone MOSTLY for ical/address book sync. I have fun using mail/safari/gps at hot spots-, but I can live without it. So I am quite happy to continue month to month on my FIDO plan and wait all this out.
    Most people I have talked to aren’t anxious to have their cyber-leashes tightened by push mail. Doctors and execs for instance. The biggest sector needing this tech are sales people- real estate types, etc.
    I’m astonished by how many people undervalue the PIM aspects and overvalue what I think of as leash aspects. PIM development has been unbelievably slow compared to novelty and wow factors.
    Of course, I’m a mac user.
    For those using google PIM, data plans are a whole other ball game.

  • JeffC

    That’s a great television piece! Nice to see iphoneincanada and ruinediphone both prominently featured.

    Keep up the pressure and boycott Rogers. As tempting as it is to get the new 3G – we will never change a thing unless we DO NOT sign-up.

  • JeffC

    That’s a great television piece! Nice to see iphoneincanada and ruinediphone both prominently featured.

    Keep up the pressure and boycott Rogers. As tempting as it is to get the new 3G – we will never change a thing unless we DO NOT sign-up.

  • I’d love an unlimited data plan- but for me it’s not a neccessity.

    I bought my iphone MOSTLY for ical/address book sync. I have fun using mail/safari/gps at hot spots-, but I can live without it. So I am quite happy to continue month to month on my FIDO plan and wait all this out.
    Most people I have talked to aren’t anxious to have their cyber-leashes tightened by push mail. Doctors and execs for instance. The biggest sector needing this tech are sales people- real estate types, etc.
    I’m astonished by how many people undervalue the PIM aspects and overvalue what I think of as leash aspects. PIM development has been unbelievably slow compared to novelty and wow factors.
    Of course, I’m a mac user.
    For those using google PIM, data plans are a whole other ball game.

  • JeffC

    That’s a great television piece! Nice to see iphoneincanada and ruinediphone both prominently featured.

    Keep up the pressure and boycott Rogers. As tempting as it is to get the new 3G – we will never change a thing unless we DO NOT sign-up.

  • Ann Monis

    I contacted x-amount of people from rogers with two different plan, changes for the iphone.

    $45
    150 minutes
    unlimited wkday/wkend
    unlimited rogers-to-rogers
    1 GB
    2500 Text Messages
    Call Display
    Visual Voice Mail
    keep the additional data the same

    $60
    300 minutes
    unlimited wkday/wkend
    unlimited rogers-to-rogers
    2 GB
    2500 Text Messages
    Call Display
    Visual Voice Mail
    keep the additional data the same

    $85
    600 minutes
    unlimited wkday/wkend
    unlimited rogers-to-rogers
    3 GB
    2500 Text Messages
    Call Display
    Visual Voice Mail
    keep the additional data the same

    $100
    800 minutes
    unlimited wkday/wkend
    unlimited rogers-to-rogers
    5 GB
    2500 Text Messages
    Call Display
    Visual Voice Mail
    keep the additional data the same

    2 year agreement

    pay-per use of data MB @ 5¢

    I know its not unlimited but its still pretty good.

    I did some calculating, best bet is to use the iphone data for 3hrs a day max, if ROGERS would change it to something like that.

  • demiurge

    I agree with JeffC.

    While I may not use more than 450mb of data, I do not believe that Rogers’ plans are fair and will hold off buying the iphone until they come up with much better pricing. (I want to see an unlimited Data plan so that I don’t have to worry about accidentally going over)

    They will not change if we continue to complain, but buy anyway.

    Are there any old fashioned protests planned for the 11th? showing up with picket signs and a few well written and thought out flyers might convince a few people in line to hold off as well. The more people that don’t buy, the better the chance they will change, plus more media attention with good visuals.

  • demiurge

    I agree with JeffC.

    While I may not use more than 450mb of data, I do not believe that Rogers’ plans are fair and will hold off buying the iphone until they come up with much better pricing. (I want to see an unlimited Data plan so that I don’t have to worry about accidentally going over)

    They will not change if we continue to complain, but buy anyway.

    Are there any old fashioned protests planned for the 11th? showing up with picket signs and a few well written and thought out flyers might convince a few people in line to hold off as well. The more people that don’t buy, the better the chance they will change, plus more media attention with good visuals.

  • demiurge

    I agree with JeffC.

    While I may not use more than 450mb of data, I do not believe that Rogers’ plans are fair and will hold off buying the iphone until they come up with much better pricing. (I want to see an unlimited Data plan so that I don’t have to worry about accidentally going over)

    They will not change if we continue to complain, but buy anyway.

    Are there any old fashioned protests planned for the 11th? showing up with picket signs and a few well written and thought out flyers might convince a few people in line to hold off as well. The more people that don’t buy, the better the chance they will change, plus more media attention with good visuals.

  • Veronica

    I thinks its not Rogers alone… Apple has its own piece of the bad rate plan… Im pretty sure they are eyeing for a share on the monthly rate plan instead of being satisfied with their iphone sales… Apple is now starting to show its worms…

  • Veronica

    I thinks its not Rogers alone… Apple has its own piece of the bad rate plan… Im pretty sure they are eyeing for a share on the monthly rate plan instead of being satisfied with their iphone sales… Apple is now starting to show its worms…

  • Ann Monis

    I’ll probably buy an unlocked iphone from timtechs.com, seeing they said it was coming directly from the manufacture.

    Thing I am confused about.

    Timtechs (US) selling the 16GB 3G for $699 USD while, Timtechs (CANADA) getting it for a bit over $400 CDN.

    Thing is the US site says its unlocked, while the Canadian site says its sim free.

    I just hope when I leave July 12th and come back near the start of August, Rogers changed their idea about the plan, and I might go with them, if not I’ll go with timtechs, seeing I do not have to worry about getting locked into another 3 year contract (current contract), minor problem will be I just do not have any data usage.

  • Ann Monis

    I’ll probably buy an unlocked iphone from timtechs.com, seeing they said it was coming directly from the manufacture.

    Thing I am confused about.

    Timtechs (US) selling the 16GB 3G for $699 USD while, Timtechs (CANADA) getting it for a bit over $400 CDN.

    Thing is the US site says its unlocked, while the Canadian site says its sim free.

    I just hope when I leave July 12th and come back near the start of August, Rogers changed their idea about the plan, and I might go with them, if not I’ll go with timtechs, seeing I do not have to worry about getting locked into another 3 year contract (current contract), minor problem will be I just do not have any data usage.

  • Campbell

    Here is the results of their hiring a PR firm:
    http://www.theglobeandmail.com/servlet/story/RTGAM.20080702.wriphone03/BNStory/Technology

    “Rogers hasn’t had the greatest history of being truly customer driven. But I can tell you that they have made some remarkable improvements in the past few years,” said Mr. Sklar, whose clients include both Rogers and The Globe and Mail..”

    “Consumers need to familiarize themselves with the value of a megabyte, the unit Rogers uses to define its plans.”

    – How condescending!

    “It’s just not a responsible business decision for Rogers to blow up all its data pricing. But it has sharpened its pencil. It is watching this very closely. If this starts to truly negatively affect significant opinion — and you have to be careful about 5,000 on a blog versus what’s really meaningful — we will be on top of this thing to ensure that we manage that tension between responsible pricing and not [upsetting] customers.”

    – Oh, so they are just being RESPONSIBLE with their pricing …hmmm then i guess they will be responsible when (hopefully) no one buys the iPhone in Canada then …and let’s get those petition numbers up to 50,000 and see if that’s a little more meaningful then.

    “Rogers is using the iPhone as a flagship product, and one that, when combined with the company’s promotion of Facebook applications and other teen-friendly services, helps position the telecom giant as “hip and cool” in the eyes of consumers”

    – Yep, they’re definitely “Hip and Cool” all right! …just think of how many “Hip and Cool” teenagers will be able to afford their service …lol

    “Years ago, Rogers’ cable division provoked a consumer revolt when it introduced negative option billing, a process that charged subscribers for new specialty services unless they opted out. The message from the company today is very different.”

    – Yep very different, unfortunately in that they are much worse now!

    “We take customer feedback very seriously,” said Liz Hamilton, a Rogers spokeswoman. The company says it stands behind its pricing plans, which have been developed based on how the company thinks its customers will use the device

    – Yes they have taken us very seriously so far haven’t they? Let’s see how long they stand beind their pricing plans …damn dinosaurs!

    “To help customers, Rogers will send them a message when they are at 80 per cent of capacity and again when they have used up their purchased capacity. That is similar to how Rogers Cable Inc. notifies its Internet subscribers when they are approaching their bandwidth caps. Customers will also be free to change their plans for either more or less data, without incurring a penalty or resetting their three-year contract, she said”

    – That’s great, Rogers will send you a warning when you are approaching your limit, but they will charge you $1,100 to cancel your plan once you realize that you can only use it as intended for only 15 days out of the month.

    “Rogers also scoffs at criticism that it has a monopoly on the iPhone. The company has built its network on a technology that has made it the only carrier in Canada capable of running the phone. “That’s no accident,” Ms. Hamilton said. “It was a visionary move.”

    – Rogers “scoffs” (nice PR btw) at us because we “dare” to call them a monopoly?

    Oh yeah, then how is it that they are so “visionary” then? Is it because the 10 other companies in this space decided to go a different route than GSM

    …oh no, I must have lost my head there for a minute, there’s only a couple of other companies in the market space

    hmmm …tomatohh / tomahhto, …oligopoly / monopoly ? …let’s call the whole thing off!

    PEOPLE DO NOT SIGN UP FOR THIS …PLEASE WAIT IT OUT!!!

  • Justin

    I for one will wait. Then again, I also have an unlock G1 to keep me happy. I know it must be hard for anyone who’s still on the fence but I was ready to get a legit no more hacking iPhone but now, I’ll wait till Roger/Fido comes out with a much more reasonable plan rate.

  • Justin

    I for one will wait. Then again, I also have an unlock G1 to keep me happy. I know it must be hard for anyone who’s still on the fence but I was ready to get a legit no more hacking iPhone but now, I’ll wait till Roger/Fido comes out with a much more reasonable plan rate.

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  • Hey guys… I’m begging everyone to wait. Even just a few weeks? Rogers will have to change their data plans if we all do protest with our business.

    Also, do you really want to be locked into a 3 year contract with new providers coming in next year, as well as some really cool new phones that are just around the corner as well? Did you know that if you change your data plan during those three years, there’ll even be a $50 fee? So that means, if Rogers does come out with a $30 data plan, you’ll still be gouged!

    I wish they’d gotten some of my other points in the interview I did, but at least I had a voice!

  • Hey guys… I’m begging everyone to wait. Even just a few weeks? Rogers will have to change their data plans if we all do protest with our business.

    Also, do you really want to be locked into a 3 year contract with new providers coming in next year, as well as some really cool new phones that are just around the corner as well? Did you know that if you change your data plan during those three years, there’ll even be a $50 fee? So that means, if Rogers does come out with a $30 data plan, you’ll still be gouged!

    I wish they’d gotten some of my other points in the interview I did, but at least I had a voice!

  • franko

    I’ve waited a year for iPhone in canada, but its jsut not worth it with those rates. I’m either going to buy a first gen one (no 3 year contract) that willbe too slow to go over data limits, or buy a ipod touch and something more reasonable from telus. Rogers is being idiotic, I really do want to give them my money for iPhone – but its useless at those rates.

  • franko

    I’ve waited a year for iPhone in canada, but its jsut not worth it with those rates. I’m either going to buy a first gen one (no 3 year contract) that willbe too slow to go over data limits, or buy a ipod touch and something more reasonable from telus. Rogers is being idiotic, I really do want to give them my money for iPhone – but its useless at those rates.

  • Tom
  • Tom
  • Tom
  • rox

    I just hope that enough people will wait some weeks before buying the iphone. What would be great is if we can wait to see the impact of Bell with it’s Samsung Instinct (and unlimited data for $10).

    Here is my prediction, only half of the actual iphone target will be sold on July 11th (we know that there will be a lot of iphone sold on the 11th, but less than expected I’m sure, also, I don’t want to be a moron stuck for 3 years with the initial plan, which is Rogers “wet dream”) .

    After July 25th (Bell’s date if I remember) we could extrapolate that each time Bell sell 2 Instinct, that rob Rogers of at least 1 iphone (and a 3 years contract)… That would be interesting to see the math and guess how long Rogers could sustain that without moving his data plan… for this guy, money speaks louder than petition and Bell (as funny as it sounds) is our best ally on this one. This is a special time in the smartphone business!!!

  • rox

    I just hope that enough people will wait some weeks before buying the iphone. What would be great is if we can wait to see the impact of Bell with it’s Samsung Instinct (and unlimited data for $10).

    Here is my prediction, only half of the actual iphone target will be sold on July 11th (we know that there will be a lot of iphone sold on the 11th, but less than expected I’m sure, also, I don’t want to be a moron stuck for 3 years with the initial plan, which is Rogers “wet dream”) .

    After July 25th (Bell’s date if I remember) we could extrapolate that each time Bell sell 2 Instinct, that rob Rogers of at least 1 iphone (and a 3 years contract)… That would be interesting to see the math and guess how long Rogers could sustain that without moving his data plan… for this guy, money speaks louder than petition and Bell (as funny as it sounds) is our best ally on this one. This is a special time in the smartphone business!!!

  • rox

    ERRATUM – Sorry, I meant August 8th for Bell… So I’ll wait August 8th before buying an iphone… unless reality hits Rogers before.

  • rox

    ERRATUM – Sorry, I meant August 8th for Bell… So I’ll wait August 8th before buying an iphone… unless reality hits Rogers before.

  • EmmEff

    I was all set to get the iPhone next Friday but not with the current rate plans. Since I’m already a Telus subscriber, the HTC Diamond might be my next phone.

  • EmmEff

    I was all set to get the iPhone next Friday but not with the current rate plans. Since I’m already a Telus subscriber, the HTC Diamond might be my next phone.

  • EmmEff

    I was all set to get the iPhone next Friday but not with the current rate plans. Since I’m already a Telus subscriber, the HTC Diamond might be my next phone.

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  • Canuck

    did anyone else notice on Rogers iPhone data plan page they ADDED a “Bonus” of 3 months unlimited local calling for any of the 3G voice&data plans (the $60/75/100/115 ones). This wasn’t there last week…
    http://www.rogers.com/web/content/wireless-products/iphone_voice_data_packages
    I guess they’re trying to appease the masses…

    plus they added mention on the pricing page that you DON’T have to go with one of those plans for the iPhone 3G, you can instead add one of their regular “data service plans”, unlimited email and up to 6GB data, as well as the flex rate plan
    http://www.rogers.com/web/content/wireless-plans/data_service_plans

    still no unlimited data plan however 🙁
    but at least things are getting a little more clear about the options

  • Canuck

    did anyone else notice on Rogers iPhone data plan page they ADDED a “Bonus” of 3 months unlimited local calling for any of the 3G voice&data plans (the $60/75/100/115 ones). This wasn’t there last week…
    http://www.rogers.com/web/content/wireless-products/iphone_voice_data_packages
    I guess they’re trying to appease the masses…

    plus they added mention on the pricing page that you DON’T have to go with one of those plans for the iPhone 3G, you can instead add one of their regular “data service plans”, unlimited email and up to 6GB data, as well as the flex rate plan
    http://www.rogers.com/web/content/wireless-plans/data_service_plans

    still no unlimited data plan however 🙁
    but at least things are getting a little more clear about the options

  • nick

    hello i would like to mention that what no Media outlet seems to forget in their stories is that AT&T also adds in free call display and its not 450 minutes its 450 nationwide minutes meaning that their is no long distance. Someone please point this out! We pay too much as Canadians 🙁

  • nick

    hello i would like to mention that what no Media outlet seems to forget in their stories is that AT&T also adds in free call display and its not 450 minutes its 450 nationwide minutes meaning that their is no long distance. Someone please point this out! We pay too much as Canadians 🙁

  • nick

    hello i would like to mention that what no Media outlet seems to forget in their stories is that AT&T also adds in free call display and its not 450 minutes its 450 nationwide minutes meaning that their is no long distance. Someone please point this out! We pay too much as Canadians 🙁

  • The state of the cellphone industry in our country is a joke! Speak with your wallets people! Hold on on buying the iPhone 3G, don’t let Rogers rob you blind!

  • iPhone Fan

    The state of the cellphone industry in our country is a joke! Speak with your wallets people! Hold on on buying the iPhone 3G, don’t let Rogers rob you blind!

  • EmmEff

    Given the passive nature of Canadians, most people will simply grin and bear it while Rogers bends them over. Sure would be nice to see an old fashioned revolt against this BS. I’m not buying an iPhone on Friday but I know many who complain about the prices still will.

  • EmmEff

    Given the passive nature of Canadians, most people will simply grin and bear it while Rogers bends them over. Sure would be nice to see an old fashioned revolt against this BS. I’m not buying an iPhone on Friday but I know many who complain about the prices still will.

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  • sarahCAN

    Hey here is a question ??? I got iphone off email because my bell cell phone went for a bath and they insisted on calling me 8 times to remind me my contract was coming due like i didnt alreay know that but anyways so i got it off ebay but then went into the store and he said that he will not be able to be on the bell system what is this bullshit i dont want the stupid new G3 where do these people come up with these stupid planes I would like so see the people who make them stick to them the money hungry suckers like we all know they are not paying for these . . . I like the idea of the iphone all in one but dont wanna fork out an arm and a leg does anyone know how i can make rogers let me use my phone on there network or will fido ??? Can N E 1 help please

  • sarahCAN

    Hey here is a question ??? I got iphone off email because my bell cell phone went for a bath and they insisted on calling me 8 times to remind me my contract was coming due like i didnt alreay know that but anyways so i got it off ebay but then went into the store and he said that he will not be able to be on the bell system what is this bullshit i dont want the stupid new G3 where do these people come up with these stupid planes I would like so see the people who make them stick to them the money hungry suckers like we all know they are not paying for these . . . I like the idea of the iphone all in one but dont wanna fork out an arm and a leg does anyone know how i can make rogers let me use my phone on there network or will fido ??? Can N E 1 help please

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