Apple Investigating iPhone 7 “No Service” Bug after Turning Airplane Mode Off

Internal documents obtained by MacRumors show that Apple is aware of an iPhone 7 and 7 Plus issue that causes loss of cellular service after turning off Airplane Mode. The company is currently investigating the matter.

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A video shared by a MacRumors reader shows the iPhone 7 alongside an iPhone 6s after turning off Airplane Mode. Both models are said to be AT&T models, but while the iPhone 6s shows two bars of LTE, the iPhone 7 shows “no service.”

All of a sudden today my iPhone 7 Jet Black model started not getting internet service — can’t make outbound calls or receive calls — even though it showed 4 bars. I then put it in Airplane Mode, and back off, then it showed no service. It got pretty warm in the top right hand corner.

I then took a video of my wife’s iPhone 6s right next to my iPhone 7, put them both in Airplane Mode, and then switched Airplane Mode off and you can see immediately that the iPhone 6s gets signal instantly, and the iPhone 7 just sits there searching. I then took her SIM and put it in my iPhone 7, no luck, put my SIM in her phone, and it got signal right away.

After noticing the problem, the new iPhone 7 owner took the device to the Apple Store where the Genius Bar changed it for a new one. According to the employee, they had previously noticed the same issue on a few handsets, so he immediately replaced the faulty iPhone 7 with a new one.

Maybe Intel inside isn’t for the best this year, at least not for the iPhone? Are you experiencing connectivity issues?

Technology enthusiast, rocker, biker and writer of iPhoneinCanada.ca. Follow me on Twitter or contact me via email: istvan@iphoneincanada.ca

  • Riddlemethis

    Perhaps it’s a coincidence, I noticed this on previous iPhone versions as well and other phones too.

  • Nilay

    Yup I just noticed, my 7 Plus doing it too. Unfortunately the only way to get the service back is resetting the iphone with volume down and power switch. I am trying my best to like this $1350 phone but Apple is keep on giving me new reasons to ditch it..