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Rogers: Removing SIM Card Removes Handset Extra Warranty Protection

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According to a report from CTV News, if you remove your Rogers smartphone’s SIM card, it will also remove any extra warranty protection you purchased with your device. This extra carrier warranty normally covers you in the event the phone is lost, stolen or damaged.

In a statement Lisa Rossington, public affairs manager for Rogers, said:

“Your warranty travels with your mobile number, not the device.”

After filing a claim for her stolen iPhone 6S, Wi Deng told CTV News that neither the customer service representative at Rogers nor the Best Buy representative that upgraded her phone clearly understood how the extra warranty works. The terms of service on Rogers’ website are also very unclear when it comes to extra warranty. Rossington said:

“We feel we should, and will, and did honour the warranty because there was a lack of clarity.”

Rogers is looking to revamp its website to better explain how their extra protection plan works. However, Bell and Telus are also facing similar issues.

The bottom line is that if you purchase extra protection from your wireless carrier, the warranty is attached to the SIM card and your phone number, not the device. If you ever change your number or SIM card, remember to also have the carrier transfer the extra protection plan. This does not apply to AppleCare warranties, however.

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