Canada: How to Return your Galaxy Note 7 Before it Explodes

Samsung’s latest flagship Galaxy Note 7’s battery is at a high risk of exploding, thanks to the South Korean company’s poor quality control during manufacturing. While it was previously reported that Samsung has delayed shipments of its new smartphone, amidst reports of batteries exploding and catching fire, the company has now stopped sales of the device and is recalling millions of its new Galaxy Note 7 smartphones worldwide.

Exploded note 7

Below is the official statement from Samsung:

“In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue. To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible”.

A spokesperson for Samsung Canada has told Alphabeatic’s Peter Nowak how to replace or return the Galaxy Note 7 in Canada:

“For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks. Canadian Customers may call 1-800-SAMSUNG for additional information.

“We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”

A total of 10 countries, including the United States and Canada, are affected by the recall. As the company prepares to replace all 2.5 million units sold so far with brand new ones, the damage to the Samsung brand will be hard to quantify, especially at a time when Apple is about to launch the new iPhone.

“Technology runs through my veins...” | Follow me: @DrUsmanQ usman@iPhoneinCanada.ca

  • Chris Blake

    I think your title is prejudiced . You claim to be absolutely certain that any and every Note 7 is going to explode. Even if we don’t go by Samsung’s claim that only 0.1% of the devices are affected, it surely does not mean every device is a ticking explosive, and most certainly does not pertain to alarming people to run and have their devices returned “before they explode”.

  • amir

    Feel free to keep it as long as you like then and let us know when it does explode. If the manufacturer has acknowledged a problem, it only makes sense to return it asap

  • Nuser

    Seriously. just return it. do you want to brag to others that you kept and it didn’t explode..

  • Michel Plante

    Il y a un proverbe qu’on dit en français: Mieux vaut prévenir que guérir.????????????

  • It’s called letting people know what Samsung won’t explicitly say–they’ve halted sales and are recalling all 2.5 million phones in the wild. This is a big deal. No point in holding onto a device that could burn your house down at night, even if chances are slim.

  • Farids

    Haha Samsung tried to counter, or slow down the consumer rush that will happen after the iPhone 7 release. They rushed to release Note 7 too quick, and it backfired on them, big time!! Teaches them not to sacrifice the user safety in favor of competition wars. If they learn that is…

  • Chris Blake

    Believe me Gary, I agree. Completely. I have been misunderstood here, I never advocated holding onto a clearly harmful device. What I am trying to say is that the title could have been written differently. You can create urgency without creating panic. During fire training, they say not to create panic. That doesn’t mean they tell you not to exit the building.

    Please have better headlines is all I’m asking.

  • That Guy

    Ya one has to wonder if it was iPhone with this recall if the headline would be the same.

  • FragilityG4

    Well this is an iPhone blog page … #GetOverIt

  • Joe

    It’s hard to say. Apple has a had a “gates” of their own, to be sure. But never a situation where they had to recall the phones, just offers for refunds.

    But if I had to guess, the headline would almost certainly be different. Although on the other hand, I could picture some pretty hysterical articles on here about how Apple has lost its way, how they’re letting us down, etc.

    But it would be from a place of love, rather than just trying to spite Same-sung.

  • LadeeDa

    These things happen with lithium batteries. Samsung didn’t rush their Note, they just neglected to test the battery sufficiently in real world conditions. The Note 7 was destined to fail anyways since it is essentially a carbon copy of the much older Galaxy 7

  • LadeeDa

    G a ry is resorting to c l ick b ait cap tions and sens ation alizing these days. I guess s ite t raf fic is low so h e is resorting to new lo ws.

  • LadeeDa

    d o n’t tell pp l e what to wr ite or t hi nk cuz yo u’re be ing a tr o ll

  • Quattro

    “These things happen with lithium batteries.”
    Ya – in extreme situations – OR – with bad design (as it appears to be in this case).

    “Samsung didn’t rush their Note, they just neglected to test the battery sufficiently in real world conditions.”
    THAT is called rushing.

    “The Note 7 was destined to fail anyways since it is essentially a carbon copy of the much older Galaxy 7”
    The Galaxy 7 does not have… S-Pen, USB Type-C, an iris scanner, mobile HDR, or the advanced technology of the Note 7. So, “carbon copy”? Ummmm…. no.

    Tool

  • Chris Blake

    Precisely my point, albeit being less blunt than you. I went through some of the other articles and I see they all are trying to sensationalize. This wasn’t the case before. There is an article which ambiguously claims there are pics of “AirPods” leaked. Surprisingly there was a similar article only a day ago with a similar claim. Two different articles with the same claim. Even a title with “Click Me” in all caps couldn’t have done the job any better. This is just sad. I hope the editors take this criticism constructively.

  • Dan M

    Agreed. You never know if the samsung so called claim 0.1% will continue to rise or not. The bombs may not stop at only 35. And imagine someone use or charge a note 7 on the plane. No one would want to be on a plane with a potential bomb or even bombs. That’s why samsung stopped the sales and recalled.

  • FragilityG4

    Don’t write that.

  • Douglas

    His article is always misleading and its content is childish. Usman needs to stop acting like a child. Idk why he’s so obsessed with Apple products. Maybe has some Apple shares?

    Not all iPhone fans are like him.

  • jay

    That is what happens when product ships without testing but that happens to apple too. Antenna gate bend gate bla bla we become the tester and that’s bad

    Best case for the note 7 is the though armor lol explosion proof