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Rogers iPhone 3G Pricing Questions Answered–by Rogers

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Man…is it me, or are those Rogers press releases some of the most painful things to read? They are wordy, confusing, and just downright hard to digest. Anyways, there are a lot of questions being asked by people who want to jump on the iPhone 3G now that Rogers has introduced a “temporary” 6GB for $30 data plan.

The following email was sent by Rogers to Cyber Buzz from the Rogers team in Burnaby. It does help clarify a few things, especially since it’s an internal email from Rogers themselves. I know some of you may already know this, but let’s put it out there to help those who are still in a headspin from all the mis-information out there. Here we gooooo! Here are some highlights…click here to read the rest in detail…

How can an existing customer upgrade (HUP) to an iPhone 3G?

Existing customers in their renewal window can upgrade to an iPhone 3G. If you’re a Fido customer, you can also use your FidoDollars towards the purchase of an iPhone 3G. Information from my source says you WILL NOT have to change your plan. This HUP is based on tenure with Rogers.

What happens if I am not currently in the renewal window?

Rogers customers can renew and upgrade before their renewal window but will need to check their individual eligibility status. Fido customers who are not eligible to renew and upgrade to the iPhone 3G will need to wait until they reach their renewal window.

The maximum early cancellation fee is $400, the 8GB model is $199, that’s $599. To compare, that’s the original price of the iPhone 2G and this one is twice as fast.$599 is also well within the range of a variety of our unsubsidized smartphones today (BB Curve $549.99; Nokia N95 is $689.99).

General

iPhone 3G bundles released June 27 are not the ONLY price plans available to our customers, they are the high value plans that allow our customers to use this device to its fullest and offer considerable savings over separate voice and data plans that exist in market today.

Pretty interesting info. I’ve received word from my sources that users on first generation iPhones will be able to add the 6GB for $30 data plan to their iPhones, but you must sign a 3 year contract! Now that might be something to consider…

Most people are relatively happy with the 6Gb for $30 data plan. If you look at the big picture, it does offer a lot of value, but please keep in mind it’s only good till the end of AUGUST. However, this “time constraint” will force those on the fence to either lock in for 3 years before August is over, or lose access to the data plan once the “promotion” is over. Pretty sneaky marketing, once again from Rogers if you ask me. I would love to give in and jump on the iPhone 3G, but I don’t think 3G and A-GPS is a big enough upgrade for me (although it would be nice).

As for the 6GB of monthly data, people have been saying that AT&T caps their “unlimited plan” at 5GB/month–so possibly a WIN for Canada? Honestly though, 6GB is more than enough data for the average iPhone user, unless you’re watching YouTube videos all day. My first generation is serving me quite well, thank you very much. I managed to find a free WiFi hotspot in the dentist’s office an hour ago!

Need help deciding what to do? Check out the decision tree to help sway your decision…

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  • Justin

    If I’m not getting the 3G, therefore not getting a subsidize phone from Roger, and simply want to get the 30 for 6G data plan onto my existing 1st gen iPhone. Why must I sign a 3 year contract???? I thought the contract was there because of the SUBSIDIZED 3G phone that carrier needs to get back from you over 2-3 years.

    So that is unfair for existing 1st gen iPhone or any other smart phones users who simply are ready for data plan addition to their existing voice plan.

  • Justin

    If I’m not getting the 3G, therefore not getting a subsidize phone from Roger, and simply want to get the 30 for 6G data plan onto my existing 1st gen iPhone. Why must I sign a 3 year contract???? I thought the contract was there because of the SUBSIDIZED 3G phone that carrier needs to get back from you over 2-3 years.

    So that is unfair for existing 1st gen iPhone or any other smart phones users who simply are ready for data plan addition to their existing voice plan.

  • Justin

    If I’m not getting the 3G, therefore not getting a subsidize phone from Roger, and simply want to get the 30 for 6G data plan onto my existing 1st gen iPhone. Why must I sign a 3 year contract???? I thought the contract was there because of the SUBSIDIZED 3G phone that carrier needs to get back from you over 2-3 years.

    So that is unfair for existing 1st gen iPhone or any other smart phones users who simply are ready for data plan addition to their existing voice plan.

  • Justin

    If I’m not getting the 3G, therefore not getting a subsidize phone from Roger, and simply want to get the 30 for 6G data plan onto my existing 1st gen iPhone. Why must I sign a 3 year contract???? I thought the contract was there because of the SUBSIDIZED 3G phone that carrier needs to get back from you over 2-3 years.

    So that is unfair for existing 1st gen iPhone or any other smart phones users who simply are ready for data plan addition to their existing voice plan.

  • Tim Aucoin

    I’m going from my original iPhone to the 3G for sure. I can’t see spending the $30 on data for the existing phone when it’s so slow on Edge. I would end up using Wifi more often than not and it’s free. If I’m going to sign a data contract, it’s going to be on a faster device!
    I agree, it’s unfair to make someone sign a 3 year contract simply for data…
    I’ll likely go with one of their new bundled plans (likely the $75 one with a $20 add-on). 750MB of data is tons for me. If I end up needing more, then I’ll downgrade to the $60 plan and buy the data add on @ $30 by the end of August! We’ll see how it works out.

    Good luck to you all on Friday whatever you decide! 😀

  • Tim Aucoin

    I’m going from my original iPhone to the 3G for sure. I can’t see spending the $30 on data for the existing phone when it’s so slow on Edge. I would end up using Wifi more often than not and it’s free. If I’m going to sign a data contract, it’s going to be on a faster device!
    I agree, it’s unfair to make someone sign a 3 year contract simply for data…
    I’ll likely go with one of their new bundled plans (likely the $75 one with a $20 add-on). 750MB of data is tons for me. If I end up needing more, then I’ll downgrade to the $60 plan and buy the data add on @ $30 by the end of August! We’ll see how it works out.

    Good luck to you all on Friday whatever you decide! 😀

  • Tim Aucoin

    I’m going from my original iPhone to the 3G for sure. I can’t see spending the $30 on data for the existing phone when it’s so slow on Edge. I would end up using Wifi more often than not and it’s free. If I’m going to sign a data contract, it’s going to be on a faster device!
    I agree, it’s unfair to make someone sign a 3 year contract simply for data…
    I’ll likely go with one of their new bundled plans (likely the $75 one with a $20 add-on). 750MB of data is tons for me. If I end up needing more, then I’ll downgrade to the $60 plan and buy the data add on @ $30 by the end of August! We’ll see how it works out.

    Good luck to you all on Friday whatever you decide! 😀

  • Tim Aucoin

    I’m going from my original iPhone to the 3G for sure. I can’t see spending the $30 on data for the existing phone when it’s so slow on Edge. I would end up using Wifi more often than not and it’s free. If I’m going to sign a data contract, it’s going to be on a faster device!
    I agree, it’s unfair to make someone sign a 3 year contract simply for data…
    I’ll likely go with one of their new bundled plans (likely the $75 one with a $20 add-on). 750MB of data is tons for me. If I end up needing more, then I’ll downgrade to the $60 plan and buy the data add on @ $30 by the end of August! We’ll see how it works out.

    Good luck to you all on Friday whatever you decide! 😀

  • imakemixtapes

    sounds to me like the 6gb for $30 will no longer be OFFERED after the end of august. it doesn’t make any sense to let people have it for one and a half months and then take it away. c’mon. seriously.

    besides, the data is a big red herring! it’s the minutes, people, the minutes you should be concerned about!

  • imakemixtapes

    sounds to me like the 6gb for $30 will no longer be OFFERED after the end of august. it doesn’t make any sense to let people have it for one and a half months and then take it away. c’mon. seriously.

    besides, the data is a big red herring! it’s the minutes, people, the minutes you should be concerned about!

  • imakemixtapes

    sounds to me like the 6gb for $30 will no longer be OFFERED after the end of august. it doesn’t make any sense to let people have it for one and a half months and then take it away. c’mon. seriously.

    besides, the data is a big red herring! it’s the minutes, people, the minutes you should be concerned about!

  • imakemixtapes

    sounds to me like the 6gb for $30 will no longer be OFFERED after the end of august. it doesn’t make any sense to let people have it for one and a half months and then take it away. c’mon. seriously.

    besides, the data is a big red herring! it’s the minutes, people, the minutes you should be concerned about!

  • Guest

    Booooooooo!
    So 6GB for $30 is a start, but why are we gonna let Rogers suck us in. Comon, they can do BETTER!
    Next thing. Im happy with my 1G iPhone and use WIFI all the time, plus I get to pay a cheap plan and im only commited to a 1 year contract because cancelling from Telus to Rogers to test the iPhone. (Makes me think sometimes if it was worth it…. lol)
    What REALLY SUX now is, if I wanted to add-on this 6GB data plan, I have to go on 3 year contract! DOH! It’s just not worth it.
    This whole 3G iPhone talk and Rogers is just getting retarded! lol
    Whats going to happen next……..? haha

    Great blog info iPhoneFan! 😉

  • Guest

    Booooooooo!
    So 6GB for $30 is a start, but why are we gonna let Rogers suck us in. Comon, they can do BETTER!
    Next thing. Im happy with my 1G iPhone and use WIFI all the time, plus I get to pay a cheap plan and im only commited to a 1 year contract because cancelling from Telus to Rogers to test the iPhone. (Makes me think sometimes if it was worth it…. lol)
    What REALLY SUX now is, if I wanted to add-on this 6GB data plan, I have to go on 3 year contract! DOH! It’s just not worth it.
    This whole 3G iPhone talk and Rogers is just getting retarded! lol
    Whats going to happen next……..? haha

    Great blog info iPhoneFan! 😉

  • Guest

    Booooooooo!
    So 6GB for $30 is a start, but why are we gonna let Rogers suck us in. Comon, they can do BETTER!
    Next thing. Im happy with my 1G iPhone and use WIFI all the time, plus I get to pay a cheap plan and im only commited to a 1 year contract because cancelling from Telus to Rogers to test the iPhone. (Makes me think sometimes if it was worth it…. lol)
    What REALLY SUX now is, if I wanted to add-on this 6GB data plan, I have to go on 3 year contract! DOH! It’s just not worth it.
    This whole 3G iPhone talk and Rogers is just getting retarded! lol
    Whats going to happen next……..? haha

    Great blog info iPhoneFan! 😉

  • Guest

    Booooooooo!
    So 6GB for $30 is a start, but why are we gonna let Rogers suck us in. Comon, they can do BETTER!
    Next thing. Im happy with my 1G iPhone and use WIFI all the time, plus I get to pay a cheap plan and im only commited to a 1 year contract because cancelling from Telus to Rogers to test the iPhone. (Makes me think sometimes if it was worth it…. lol)
    What REALLY SUX now is, if I wanted to add-on this 6GB data plan, I have to go on 3 year contract! DOH! It’s just not worth it.
    This whole 3G iPhone talk and Rogers is just getting retarded! lol
    Whats going to happen next……..? haha

    Great blog info iPhoneFan! 😉

  • Dusty

    Booooooooo!
    So 6GB for $30 is a start, but why are we gonna let Rogers suck us in. Comon, they can do BETTER!
    Next thing. Im happy with my 1G iPhone and use WIFI all the time, plus I get to pay a cheap plan and im only commited to a 1 year contract because cancelling from Telus to Rogers to test the iPhone. (Makes me think sometimes if it was worth it…. lol)
    What REALLY SUX now is, if I wanted to add-on this 6GB data plan, I have to go on 3 year contract! DOH! It’s just not worth it.
    This whole 3G iPhone talk and Rogers is just getting retarded! lol
    Whats going to happen next……..? haha

    Great blog info iPhoneFan! 😉

  • Justin

    Question. How extension is Roger’s 3G coverage exactly? Does it go all the way to New Market, Markham, etc.? Will there be hidden cost using the phone’s data in Montreal, if I’m from Toronto?

  • Justin

    Question. How extension is Roger’s 3G coverage exactly? Does it go all the way to New Market, Markham, etc.? Will there be hidden cost using the phone’s data in Montreal, if I’m from Toronto?

  • Justin

    Question. How extension is Roger’s 3G coverage exactly? Does it go all the way to New Market, Markham, etc.? Will there be hidden cost using the phone’s data in Montreal, if I’m from Toronto?

  • Justin

    Question. How extension is Roger’s 3G coverage exactly? Does it go all the way to New Market, Markham, etc.? Will there be hidden cost using the phone’s data in Montreal, if I’m from Toronto?

  • Alisa

    so is this added on to the talk plan at $60? If so, then its not really any better, the minutes stay the same and it becomes atleast $90 a month, right?

  • Alisa

    so is this added on to the talk plan at $60? If so, then its not really any better, the minutes stay the same and it becomes atleast $90 a month, right?

  • Alisa

    so is this added on to the talk plan at $60? If so, then its not really any better, the minutes stay the same and it becomes atleast $90 a month, right?

  • Alisa

    so is this added on to the talk plan at $60? If so, then its not really any better, the minutes stay the same and it becomes atleast $90 a month, right?

  • Found some more details out myself, figured I’d share them:

    http://arcterex.net/blog/archives/2008/07/09/some_iphone_details_from_roger.html

  • Found some more details out myself, figured I’d share them:

    http://arcterex.net/blog/archives/2008/07/09/some_iphone_details_from_roger.html

  • Found some more details out myself, figured I’d share them:

    http://arcterex.net/blog/archives/2008/07/09/some_iphone_details_from_roger.html

  • Found some more details out myself, figured I’d share them:

    http://arcterex.net/blog/archives/2008/07/09/some_iphone_details_from_roger.html

  • @Alisa – you can add the data plan to any plan on a iPhone/smartphone and it’d be just an extra $60 with everything else the same yes. There’s a caveat that if you put a voice plan on the phone that’s *under* $31 (ie: the $30/month plan won’t cut it) they add an extra $50 surcharge onto the phone purchase price. Hows that for monopolistic practices!?

  • @Alisa – you can add the data plan to any plan on a iPhone/smartphone and it’d be just an extra $60 with everything else the same yes. There’s a caveat that if you put a voice plan on the phone that’s *under* $31 (ie: the $30/month plan won’t cut it) they add an extra $50 surcharge onto the phone purchase price. Hows that for monopolistic practices!?

  • @Alisa – you can add the data plan to any plan on a iPhone/smartphone and it’d be just an extra $60 with everything else the same yes. There’s a caveat that if you put a voice plan on the phone that’s *under* $31 (ie: the $30/month plan won’t cut it) they add an extra $50 surcharge onto the phone purchase price. Hows that for monopolistic practices!?

  • @Alisa – you can add the data plan to any plan on a iPhone/smartphone and it’d be just an extra $60 with everything else the same yes. There’s a caveat that if you put a voice plan on the phone that’s *under* $31 (ie: the $30/month plan won’t cut it) they add an extra $50 surcharge onto the phone purchase price. Hows that for monopolistic practices!?

  • Tommy

    *** IMPORTANT INFORMATION ***

    I just talked with Rogers, and the promotional price of 30$/6 Gigs is ONLY FOR NEW ACTIVATIONS. If you are an ACTUAL Rogers customer, YOU CANNOT TAKE THIS DATA PLAN.

    Also, as an ACTUAL customer of Rogers, even if it makes more than one year that I have my cell phone, I CANNOT have the iPhone at the regular price 199$/299$… I can upgrade, but it will cost me MORE money to buy an iPhone than if I was not already giving money to Rogers for more than 10 years now!

    Finally, the visual voicemail is to ADD to the standard voicemail, if you take the 30$/6 gigs data plan. So it costs 8$ for visual voicemail + 7$ for standard voicemail.

    The only thing that motivate Rogers is money. They really don’t care about their actual customers.

  • Tommy

    *** IMPORTANT INFORMATION ***

    I just talked with Rogers, and the promotional price of 30$/6 Gigs is ONLY FOR NEW ACTIVATIONS. If you are an ACTUAL Rogers customer, YOU CANNOT TAKE THIS DATA PLAN.

    Also, as an ACTUAL customer of Rogers, even if it makes more than one year that I have my cell phone, I CANNOT have the iPhone at the regular price 199$/299$… I can upgrade, but it will cost me MORE money to buy an iPhone than if I was not already giving money to Rogers for more than 10 years now!

    Finally, the visual voicemail is to ADD to the standard voicemail, if you take the 30$/6 gigs data plan. So it costs 8$ for visual voicemail + 7$ for standard voicemail.

    The only thing that motivate Rogers is money. They really don’t care about their actual customers.

  • Tommy

    *** IMPORTANT INFORMATION ***

    I just talked with Rogers, and the promotional price of 30$/6 Gigs is ONLY FOR NEW ACTIVATIONS. If you are an ACTUAL Rogers customer, YOU CANNOT TAKE THIS DATA PLAN.

    Also, as an ACTUAL customer of Rogers, even if it makes more than one year that I have my cell phone, I CANNOT have the iPhone at the regular price 199$/299$… I can upgrade, but it will cost me MORE money to buy an iPhone than if I was not already giving money to Rogers for more than 10 years now!

    Finally, the visual voicemail is to ADD to the standard voicemail, if you take the 30$/6 gigs data plan. So it costs 8$ for visual voicemail + 7$ for standard voicemail.

    The only thing that motivate Rogers is money. They really don’t care about their actual customers.

  • Tommy

    *** IMPORTANT INFORMATION ***

    I just talked with Rogers, and the promotional price of 30$/6 Gigs is ONLY FOR NEW ACTIVATIONS. If you are an ACTUAL Rogers customer, YOU CANNOT TAKE THIS DATA PLAN.

    Also, as an ACTUAL customer of Rogers, even if it makes more than one year that I have my cell phone, I CANNOT have the iPhone at the regular price 199$/299$… I can upgrade, but it will cost me MORE money to buy an iPhone than if I was not already giving money to Rogers for more than 10 years now!

    Finally, the visual voicemail is to ADD to the standard voicemail, if you take the 30$/6 gigs data plan. So it costs 8$ for visual voicemail + 7$ for standard voicemail.

    The only thing that motivate Rogers is money. They really don’t care about their actual customers.

  • @Tommy – that’s weird, that is totally different than what I heard from them (see the link that I posted above)… you could get *either* normal voicemail *OR* visual VM. The condition was that if you have a bundle of VM/callerID/etc like I do, you can’t get VVM as the two conflict.

    Course, this goes to show how little even rogers knows about these plans, and why people end up getting ripped off from the confusion in the marketplace.

    Also odd about the upgrade, I was told you were eligible after having a phone for a year, but there might be other rules that didn’t apply to me when I asked about my eligibility, so she simplified it when I asked. That does suck though 🙁

  • @Tommy – that’s weird, that is totally different than what I heard from them (see the link that I posted above)… you could get *either* normal voicemail *OR* visual VM. The condition was that if you have a bundle of VM/callerID/etc like I do, you can’t get VVM as the two conflict.

    Course, this goes to show how little even rogers knows about these plans, and why people end up getting ripped off from the confusion in the marketplace.

    Also odd about the upgrade, I was told you were eligible after having a phone for a year, but there might be other rules that didn’t apply to me when I asked about my eligibility, so she simplified it when I asked. That does suck though 🙁

  • @Tommy – that’s weird, that is totally different than what I heard from them (see the link that I posted above)… you could get *either* normal voicemail *OR* visual VM. The condition was that if you have a bundle of VM/callerID/etc like I do, you can’t get VVM as the two conflict.

    Course, this goes to show how little even rogers knows about these plans, and why people end up getting ripped off from the confusion in the marketplace.

    Also odd about the upgrade, I was told you were eligible after having a phone for a year, but there might be other rules that didn’t apply to me when I asked about my eligibility, so she simplified it when I asked. That does suck though 🙁

  • Tommy

    The person at the phone did not know the answers, so he put me on hold few minutes to ask for official answers. When he come back, he told me what I had written… 6 gig data plan is for NEW activations only. Visual voicemail (8$) must be ADDED to standard voicemail (7$) with the 6 gigs data plan. And even if it makes more than one year that I have my actual phone, it’s true that I can upgrade, but the 16 gigs iPhone would cost me 400$ instead of 299$.

  • Tommy

    The person at the phone did not know the answers, so he put me on hold few minutes to ask for official answers. When he come back, he told me what I had written… 6 gig data plan is for NEW activations only. Visual voicemail (8$) must be ADDED to standard voicemail (7$) with the 6 gigs data plan. And even if it makes more than one year that I have my actual phone, it’s true that I can upgrade, but the 16 gigs iPhone would cost me 400$ instead of 299$.

  • Tommy

    The person at the phone did not know the answers, so he put me on hold few minutes to ask for official answers. When he come back, he told me what I had written… 6 gig data plan is for NEW activations only. Visual voicemail (8$) must be ADDED to standard voicemail (7$) with the 6 gigs data plan. And even if it makes more than one year that I have my actual phone, it’s true that I can upgrade, but the 16 gigs iPhone would cost me 400$ instead of 299$.

  • Tommy

    The person at the phone did not know the answers, so he put me on hold few minutes to ask for official answers. When he come back, he told me what I had written… 6 gig data plan is for NEW activations only. Visual voicemail (8$) must be ADDED to standard voicemail (7$) with the 6 gigs data plan. And even if it makes more than one year that I have my actual phone, it’s true that I can upgrade, but the 16 gigs iPhone would cost me 400$ instead of 299$.

  • @Tommy – weird as the press release says:

    “Existing Rogers Wireless customers can keep their current voice service plan and select a separate data plan to meet their needs or choose from other plans after checking their individual upgrade eligibility.”

    It’s a bit unclear (to me) if the “separate data plan” includes the 6G plan, as they told me (after checking as well) that I could move my current voice plan (not available anymore) to the “mega time 200” (or something like that) plan and add the 6G data on top of that. Maybe the “new” voice plan is the same as a new activation?

    Maybe it also has to do with your status with rogers, as you have the ‘must pay $400’ thing going to (which sucks). I don’t have that and can get it at the normal 199/299 price, so maybe the data plan rules are different for me and my situation?

    I admit I am agreeing more with the guy on ruinediphone.com’s statement about new regulation for transparency and cell carries, but that’s a different story 🙂

  • @Tommy – weird as the press release says:

    “Existing Rogers Wireless customers can keep their current voice service plan and select a separate data plan to meet their needs or choose from other plans after checking their individual upgrade eligibility.”

    It’s a bit unclear (to me) if the “separate data plan” includes the 6G plan, as they told me (after checking as well) that I could move my current voice plan (not available anymore) to the “mega time 200” (or something like that) plan and add the 6G data on top of that. Maybe the “new” voice plan is the same as a new activation?

    Maybe it also has to do with your status with rogers, as you have the ‘must pay $400’ thing going to (which sucks). I don’t have that and can get it at the normal 199/299 price, so maybe the data plan rules are different for me and my situation?

    I admit I am agreeing more with the guy on ruinediphone.com’s statement about new regulation for transparency and cell carries, but that’s a different story 🙂

  • @Tommy – weird as the press release says:

    “Existing Rogers Wireless customers can keep their current voice service plan and select a separate data plan to meet their needs or choose from other plans after checking their individual upgrade eligibility.”

    It’s a bit unclear (to me) if the “separate data plan” includes the 6G plan, as they told me (after checking as well) that I could move my current voice plan (not available anymore) to the “mega time 200” (or something like that) plan and add the 6G data on top of that. Maybe the “new” voice plan is the same as a new activation?

    Maybe it also has to do with your status with rogers, as you have the ‘must pay $400’ thing going to (which sucks). I don’t have that and can get it at the normal 199/299 price, so maybe the data plan rules are different for me and my situation?

    I admit I am agreeing more with the guy on ruinediphone.com’s statement about new regulation for transparency and cell carries, but that’s a different story 🙂

  • LoWd0Wn

    I talked to my corporate rep at Rogers this morning as well and he said “anyone” can get the 6 gig for 30.00, they just have to sign a 3 year deal!

  • LoWd0Wn

    I talked to my corporate rep at Rogers this morning as well and he said “anyone” can get the 6 gig for 30.00, they just have to sign a 3 year deal!

  • LoWd0Wn

    I talked to my corporate rep at Rogers this morning as well and he said “anyone” can get the 6 gig for 30.00, they just have to sign a 3 year deal!

  • LoWd0Wn

    I talked to my corporate rep at Rogers this morning as well and he said “anyone” can get the 6 gig for 30.00, they just have to sign a 3 year deal!

  • Jay

    @Tommy,

    Dude you got a new rep… they didnt know what they were talking about…. it is open to anyone who dots the 3 year deal… as for hardware prices, it wont be that high…. you have to owe money or something or have something that flags it that high…. Call back and i bet you will get different answers than you did from the “rep who put you on hold to ask questions…” remember, everyone is human and it was probably the guys first day….

  • Jay

    @Tommy,

    Dude you got a new rep… they didnt know what they were talking about…. it is open to anyone who dots the 3 year deal… as for hardware prices, it wont be that high…. you have to owe money or something or have something that flags it that high…. Call back and i bet you will get different answers than you did from the “rep who put you on hold to ask questions…” remember, everyone is human and it was probably the guys first day….

  • Jay

    @Tommy,

    Dude you got a new rep… they didnt know what they were talking about…. it is open to anyone who dots the 3 year deal… as for hardware prices, it wont be that high…. you have to owe money or something or have something that flags it that high…. Call back and i bet you will get different answers than you did from the “rep who put you on hold to ask questions…” remember, everyone is human and it was probably the guys first day….

  • Also these guys don’t get any inside info or training it seems, they found out about the 6G deal after “we” (the internet people) did, so they’re in a bad spot.

  • Also these guys don’t get any inside info or training it seems, they found out about the 6G deal after “we” (the internet people) did, so they’re in a bad spot.

  • Also these guys don’t get any inside info or training it seems, they found out about the 6G deal after “we” (the internet people) did, so they’re in a bad spot.

  • Also these guys don’t get any inside info or training it seems, they found out about the 6G deal after “we” (the internet people) did, so they’re in a bad spot.

  • Also these guys don’t get any inside info or training it seems, they found out about the 6G deal after “we” (the internet people) did, so they’re in a bad spot.

  • Tommy

    @Jay – The rep did not know the answer, but after 5 minutes, he came back and the answers were very clear (what I have written). So he surely got the information from someone inside Rogers who know these “details”.

    @Arcterex – As the rep told me, and it’s true that it’s not clear on the press release, the 6 gig data plan is not available for actual customers, among the other data plans we can select. As for my status, I’m a Rogers customer since 10 years and I pay about 50$/month (everything includes, taxes, etc) for my voice plan.

    Yesterday I asked to someone from a Rogers Plus store and he told me that I was probably eligible (as an actual customer) to the 6 gigs data plan, and that the device would probably cost me 299$ (he checked the system with my cell number). Today when I called Rogers, it was to clarify these “probably” and I wanted to be sure. The answers were completely differents… 🙁

  • Tommy

    @Jay – The rep did not know the answer, but after 5 minutes, he came back and the answers were very clear (what I have written). So he surely got the information from someone inside Rogers who know these “details”.

    @Arcterex – As the rep told me, and it’s true that it’s not clear on the press release, the 6 gig data plan is not available for actual customers, among the other data plans we can select. As for my status, I’m a Rogers customer since 10 years and I pay about 50$/month (everything includes, taxes, etc) for my voice plan.

    Yesterday I asked to someone from a Rogers Plus store and he told me that I was probably eligible (as an actual customer) to the 6 gigs data plan, and that the device would probably cost me 299$ (he checked the system with my cell number). Today when I called Rogers, it was to clarify these “probably” and I wanted to be sure. The answers were completely differents… 🙁

  • Tommy

    @Jay – The rep did not know the answer, but after 5 minutes, he came back and the answers were very clear (what I have written). So he surely got the information from someone inside Rogers who know these “details”.

    @Arcterex – As the rep told me, and it’s true that it’s not clear on the press release, the 6 gig data plan is not available for actual customers, among the other data plans we can select. As for my status, I’m a Rogers customer since 10 years and I pay about 50$/month (everything includes, taxes, etc) for my voice plan.

    Yesterday I asked to someone from a Rogers Plus store and he told me that I was probably eligible (as an actual customer) to the 6 gigs data plan, and that the device would probably cost me 299$ (he checked the system with my cell number). Today when I called Rogers, it was to clarify these “probably” and I wanted to be sure. The answers were completely differents… 🙁

  • Tommy

    @Jay – The rep did not know the answer, but after 5 minutes, he came back and the answers were very clear (what I have written). So he surely got the information from someone inside Rogers who know these “details”.

    @Arcterex – As the rep told me, and it’s true that it’s not clear on the press release, the 6 gig data plan is not available for actual customers, among the other data plans we can select. As for my status, I’m a Rogers customer since 10 years and I pay about 50$/month (everything includes, taxes, etc) for my voice plan.

    Yesterday I asked to someone from a Rogers Plus store and he told me that I was probably eligible (as an actual customer) to the 6 gigs data plan, and that the device would probably cost me 299$ (he checked the system with my cell number). Today when I called Rogers, it was to clarify these “probably” and I wanted to be sure. The answers were completely differents… 🙁

  • Tommy

    @Jay – The rep did not know the answer, but after 5 minutes, he came back and the answers were very clear (what I have written). So he surely got the information from someone inside Rogers who know these “details”.

    @Arcterex – As the rep told me, and it’s true that it’s not clear on the press release, the 6 gig data plan is not available for actual customers, among the other data plans we can select. As for my status, I’m a Rogers customer since 10 years and I pay about 50$/month (everything includes, taxes, etc) for my voice plan.

    Yesterday I asked to someone from a Rogers Plus store and he told me that I was probably eligible (as an actual customer) to the 6 gigs data plan, and that the device would probably cost me 299$ (he checked the system with my cell number). Today when I called Rogers, it was to clarify these “probably” and I wanted to be sure. The answers were completely differents… 🙁

  • Jay

    @Tommy,

    call back one more time!!! Im going to as well. I have been with them for 7 years…. I was told that anyone can have access to that plan…as long as they sign. I will actually be calling them again today to confirm. What costs you $299? The 16 gb one?

  • Jay

    @Tommy,

    call back one more time!!! Im going to as well. I have been with them for 7 years…. I was told that anyone can have access to that plan…as long as they sign. I will actually be calling them again today to confirm. What costs you $299? The 16 gb one?

  • Jay

    @Tommy,

    call back one more time!!! Im going to as well. I have been with them for 7 years…. I was told that anyone can have access to that plan…as long as they sign. I will actually be calling them again today to confirm. What costs you $299? The 16 gb one?

  • Jay

    @Tommy,

    call back one more time!!! Im going to as well. I have been with them for 7 years…. I was told that anyone can have access to that plan…as long as they sign. I will actually be calling them again today to confirm. What costs you $299? The 16 gb one?

  • Tommy

    @Jay – I just wrote an email to Rogers, asking for the correct information. I’m more interested by the 16 gigs iPhone, at 299$, but according to the rep, it would costs me 399$ because I’m not a new customer and my actual contract ends in 9 months (but I’m elligible for an upgrade).

    The Rogers Plus store rep said “yes (6 gig plan)/yes (299$)”. The Rogers rep on the phone said “no / no”. I hope the Rogers rep on email will not answer “maybe / maybe”. 😉

  • Tommy

    @Jay – I just wrote an email to Rogers, asking for the correct information. I’m more interested by the 16 gigs iPhone, at 299$, but according to the rep, it would costs me 399$ because I’m not a new customer and my actual contract ends in 9 months (but I’m elligible for an upgrade).

    The Rogers Plus store rep said “yes (6 gig plan)/yes (299$)”. The Rogers rep on the phone said “no / no”. I hope the Rogers rep on email will not answer “maybe / maybe”. 😉

  • Tommy

    @Jay – I just wrote an email to Rogers, asking for the correct information. I’m more interested by the 16 gigs iPhone, at 299$, but according to the rep, it would costs me 399$ because I’m not a new customer and my actual contract ends in 9 months (but I’m elligible for an upgrade).

    The Rogers Plus store rep said “yes (6 gig plan)/yes (299$)”. The Rogers rep on the phone said “no / no”. I hope the Rogers rep on email will not answer “maybe / maybe”. 😉

  • Jay

    I know what you mean… But you should call.. Im calling in 5 minutes..

  • Jay

    I know what you mean… But you should call.. Im calling in 5 minutes..

  • Jay

    I know what you mean… But you should call.. Im calling in 5 minutes..

  • Jay

    I know what you mean… But you should call.. Im calling in 5 minutes..

  • Jay

    I know what you mean… But you should call.. Im calling in 5 minutes..

  • All this dis/mis/non-information is why I’m going to be waiting until at *least* a few days after the launch, let the people standing in line at the stores at 8am figure out all the little details 🙂

    There’s also that niggly question of justification and the “but you already have the ipod touch” from the wife!

  • All this dis/mis/non-information is why I’m going to be waiting until at *least* a few days after the launch, let the people standing in line at the stores at 8am figure out all the little details 🙂

    There’s also that niggly question of justification and the “but you already have the ipod touch” from the wife!

  • All this dis/mis/non-information is why I’m going to be waiting until at *least* a few days after the launch, let the people standing in line at the stores at 8am figure out all the little details 🙂

    There’s also that niggly question of justification and the “but you already have the ipod touch” from the wife!

  • All this dis/mis/non-information is why I’m going to be waiting until at *least* a few days after the launch, let the people standing in line at the stores at 8am figure out all the little details 🙂

    There’s also that niggly question of justification and the “but you already have the ipod touch” from the wife!

  • All this dis/mis/non-information is why I’m going to be waiting until at *least* a few days after the launch, let the people standing in line at the stores at 8am figure out all the little details 🙂

    There’s also that niggly question of justification and the “but you already have the ipod touch” from the wife!

  • Tommy

    @Jay – I will go to a Rogers Plus store tomorrow and if they told me the same thing than the rep on the phone, I will just leave the iPhone there and wait for my contract to be over in few months, to become a future Rogers ex-customer that will never come back.

  • Tommy

    @Jay – I will go to a Rogers Plus store tomorrow and if they told me the same thing than the rep on the phone, I will just leave the iPhone there and wait for my contract to be over in few months, to become a future Rogers ex-customer that will never come back.

  • Tommy

    @Jay – I will go to a Rogers Plus store tomorrow and if they told me the same thing than the rep on the phone, I will just leave the iPhone there and wait for my contract to be over in few months, to become a future Rogers ex-customer that will never come back.

  • Tommy

    @Jay – I will go to a Rogers Plus store tomorrow and if they told me the same thing than the rep on the phone, I will just leave the iPhone there and wait for my contract to be over in few months, to become a future Rogers ex-customer that will never come back.

  • Tommy

    @Jay – I will go to a Rogers Plus store tomorrow and if they told me the same thing than the rep on the phone, I will just leave the iPhone there and wait for my contract to be over in few months, to become a future Rogers ex-customer that will never come back.

  • Jay

    @Tommy,

    I got off the phone with two more people…. just to make sure… they all said they knew what they were talking about and anyone gets the $30 data plan… plus you get the iphone with the prices Apple put out….. but with a $50 mail in credit….. thats the official… can’t be wrong if 3 people told me this from calling into Rogers.

  • Jay

    @Tommy,

    I got off the phone with two more people…. just to make sure… they all said they knew what they were talking about and anyone gets the $30 data plan… plus you get the iphone with the prices Apple put out….. but with a $50 mail in credit….. thats the official… can’t be wrong if 3 people told me this from calling into Rogers.

  • Jay

    @Tommy,

    I got off the phone with two more people…. just to make sure… they all said they knew what they were talking about and anyone gets the $30 data plan… plus you get the iphone with the prices Apple put out….. but with a $50 mail in credit….. thats the official… can’t be wrong if 3 people told me this from calling into Rogers.

  • Jay

    @Tommy,

    I got off the phone with two more people…. just to make sure… they all said they knew what they were talking about and anyone gets the $30 data plan… plus you get the iphone with the prices Apple put out….. but with a $50 mail in credit….. thats the official… can’t be wrong if 3 people told me this from calling into Rogers.

  • Jay

    @Tommy,

    I got off the phone with two more people…. just to make sure… they all said they knew what they were talking about and anyone gets the $30 data plan… plus you get the iphone with the prices Apple put out….. but with a $50 mail in credit….. thats the official… can’t be wrong if 3 people told me this from calling into Rogers.

  • Tommy

    @Jay – Good news. Thanks for the follow-up. I really hope it’s true. It’s not you but Rogers that I do not trust. Rogers communication team is really one of the worst I ever seen. The press releases are not clear, the staff knows less information than the customers, they diffuse it at last minute, someone say ‘white’ and another one say ‘black’…

  • Tommy

    @Jay – Good news. Thanks for the follow-up. I really hope it’s true. It’s not you but Rogers that I do not trust. Rogers communication team is really one of the worst I ever seen. The press releases are not clear, the staff knows less information than the customers, they diffuse it at last minute, someone say ‘white’ and another one say ‘black’…

  • Tommy

    @Jay – Good news. Thanks for the follow-up. I really hope it’s true. It’s not you but Rogers that I do not trust. Rogers communication team is really one of the worst I ever seen. The press releases are not clear, the staff knows less information than the customers, they diffuse it at last minute, someone say ‘white’ and another one say ‘black’…

  • Tommy

    @Jay – Good news. Thanks for the follow-up. I really hope it’s true. It’s not you but Rogers that I do not trust. Rogers communication team is really one of the worst I ever seen. The press releases are not clear, the staff knows less information than the customers, they diffuse it at last minute, someone say ‘white’ and another one say ‘black’…

  • Tommy

    @Jay – Good news. Thanks for the follow-up. I really hope it’s true. It’s not you but Rogers that I do not trust. Rogers communication team is really one of the worst I ever seen. The press releases are not clear, the staff knows less information than the customers, they diffuse it at last minute, someone say ‘white’ and another one say ‘black’…

  • Pingback: My iPhone Bubble has Burst | The Blog According to Buzz Bishop()

  • dave mcghie

    ROGERS LIED ABOUT CONTRACT!
    Existing customers beware!!!

    We were told that this new data plan can be used with existing voice plan but what they didn’t say is your existing voice plan must also then be locked into a new 3 year contract also.

    ROGERS MISS LEAD US AGAIN !!!!!

  • dave mcghie

    ROGERS LIED ABOUT CONTRACT!
    Existing customers beware!!!

    We were told that this new data plan can be used with existing voice plan but what they didn’t say is your existing voice plan must also then be locked into a new 3 year contract also.

    ROGERS MISS LEAD US AGAIN !!!!!

  • dave mcghie

    ROGERS LIED ABOUT CONTRACT!
    Existing customers beware!!!

    We were told that this new data plan can be used with existing voice plan but what they didn’t say is your existing voice plan must also then be locked into a new 3 year contract also.

    ROGERS MISS LEAD US AGAIN !!!!!

  • dave mcghie

    ROGERS LIED ABOUT CONTRACT!
    Existing customers beware!!!

    We were told that this new data plan can be used with existing voice plan but what they didn’t say is your existing voice plan must also then be locked into a new 3 year contract also.

    ROGERS MISS LEAD US AGAIN !!!!!

  • Jay

    @Dave
    Dude sorry to break your heart but that was heavily advertised. We all knew that. You can’t sign up for a voice and data plan without doing the other if you want an iPhone…If you get the iPhone, you have to have the voice plan…. they come together… can’t have one without the other…

  • Jay

    @Dave
    Dude sorry to break your heart but that was heavily advertised. We all knew that. You can’t sign up for a voice and data plan without doing the other if you want an iPhone…If you get the iPhone, you have to have the voice plan…. they come together… can’t have one without the other…

  • Jay

    @Dave
    Dude sorry to break your heart but that was heavily advertised. We all knew that. You can’t sign up for a voice and data plan without doing the other if you want an iPhone…If you get the iPhone, you have to have the voice plan…. they come together… can’t have one without the other…

  • Jay

    @Dave
    Dude sorry to break your heart but that was heavily advertised. We all knew that. You can’t sign up for a voice and data plan without doing the other if you want an iPhone…If you get the iPhone, you have to have the voice plan…. they come together… can’t have one without the other…

  • bhupi

    Hi Dave
    When u have locked data plan with rogers for 3 years, that means that u will be staying with them for 3 years, and to use your phone u also have to have voice plan. So actually u r commited for both for 3 years. But what part u r missing is that u can change ur voice plan to any plan u like in those three years as many times u like, the only condition is that u should be with rogers for 3 years. I hope that must have resolved your query. : )

  • bhupi

    Hi Dave
    When u have locked data plan with rogers for 3 years, that means that u will be staying with them for 3 years, and to use your phone u also have to have voice plan. So actually u r commited for both for 3 years. But what part u r missing is that u can change ur voice plan to any plan u like in those three years as many times u like, the only condition is that u should be with rogers for 3 years. I hope that must have resolved your query. : )

  • bhupi

    Hi Dave
    When u have locked data plan with rogers for 3 years, that means that u will be staying with them for 3 years, and to use your phone u also have to have voice plan. So actually u r commited for both for 3 years. But what part u r missing is that u can change ur voice plan to any plan u like in those three years as many times u like, the only condition is that u should be with rogers for 3 years. I hope that must have resolved your query. : )

  • John

    Ok, fill me in why do fido ppl get to add the $20 essentials plan with early evens at 5pm, where rogers customers get the exact same essentials plan for the same price, with early evenings at 6pm? monopoly hmmm

  • John

    Ok, fill me in why do fido ppl get to add the $20 essentials plan with early evens at 5pm, where rogers customers get the exact same essentials plan for the same price, with early evenings at 6pm? monopoly hmmm

  • John

    Ok, fill me in why do fido ppl get to add the $20 essentials plan with early evens at 5pm, where rogers customers get the exact same essentials plan for the same price, with early evenings at 6pm? monopoly hmmm

  • John

    Ok, fill me in why do fido ppl get to add the $20 essentials plan with early evens at 5pm, where rogers customers get the exact same essentials plan for the same price, with early evenings at 6pm? monopoly hmmm

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