Share:

Rogers/Fido iPhone 3GS Sold Out Nationally

Share:

Did you pick up your iPhone 3GS on the launch weekend? If so, well done because stock of the device is practically sold out everywhere!

Picture7

As of this week, many Rogers/Fido outlets nationally are completely sold out of their iPhone 3GS stock in both capacities, so if you were planning on picking up the iPhone 3GS in the next little while, you may be out of luck. While there are a few stores that still have remaining stock of the iPhone 3GS, many are completely sold out. Apple Store however are fully stocked, as expected.

Soldout

On the iPhone 3G side of things, many stores still have plenty of stock of both the 8GB and 16GB models and those will continue to be sold until stock is depleted.

While the iPhone 3GS will likely be back at proper stock levels beginning the second week of July, the iPhone 3G stock will not be replenished once current stock is sold out.

If you are looking to get an iPhone 3G or iPhone 3GS from Rogers or Fido in the near future, I recommend calling a few stores ahead of time and maybe even trying to get them to hold a device for you.

Were you among the first to get your iPhone 3GS on the launch day/weekend?

rogers-iphone1Fido1

Share:

  • TK

    Quick someone rent a U-haul- apparently U.S. stores have 90% stock levels left.

  • TK

    Quick someone rent a U-haul- apparently U.S. stores have 90% stock levels left.

  • I haz mine .. from Rogers … surfing here tethered !

  • I haz mine .. from Rogers … surfing here tethered !

  • Guest

    Got mine of the release day from Rogers.

  • Dusty

    Got mine of the release day from Rogers.

  • PhayZer

    So what if i have to return my 3G 8GB within my time of warranty and they cant fix it or pixels die on my phone? and they are all out of the 3G cause they dont build them anymore?

  • PhayZer

    So what if i have to return my 3G 8GB within my time of warranty and they cant fix it or pixels die on my phone? and they are all out of the 3G cause they dont build them anymore?

  • Tyler

    I had to drive around to several different stores. Finally got the last one at the 4th store I visited.

  • Tyler

    I had to drive around to several different stores. Finally got the last one at the 4th store I visited.

  • mark

    I called Fido to get an iPhone & the rep said July 13 was their next shipment date. Lame…

  • mark

    I called Fido to get an iPhone & the rep said July 13 was their next shipment date. Lame…

  • shazron

    Got mine yesterday from the Vancouver Apple Store. Lots of stock.

  • shazron

    Got mine yesterday from the Vancouver Apple Store. Lots of stock.

  • Spambait

    And this is the real reason why Rogers didn’t offer a decent upgrade price to those who bought the 3G last year. Rogers knew they could sell those 3GS’ to new subscribers, extend the contracts of 3G owners who were willing to buy it at a premium, or pay outrageous amounts for no-contract pricing. It doesn’t pay to offer decent value to existing customers, and the corporate suits know it.

  • Spambait

    And this is the real reason why Rogers didn’t offer a decent upgrade price to those who bought the 3G last year. Rogers knew they could sell those 3GS’ to new subscribers, extend the contracts of 3G owners who were willing to buy it at a premium, or pay outrageous amounts for no-contract pricing. It doesn’t pay to offer decent value to existing customers, and the corporate suits know it.

  • Moga Mobile

    Come to Moga Mobile in Winnipeg, Saskatoon or Regina and get your iPhone 3Gs! we’ve got em.

  • Moga Mobile

    Come to Moga Mobile in Winnipeg, Saskatoon or Regina and get your iPhone 3Gs! we’ve got em.

  • They won’t run out of 8GB 3G’s. The 8GB 3G is still in the current product line, and likely will be until the next iPhone launch as the low end model. If your iPhone breaks, and they determine the flaw is covered under warranty, they will send you a replacement iPhone, which will be either brand new or refurbished, not used.

  • They won’t run out of 8GB 3G’s. The 8GB 3G is still in the current product line, and likely will be until the next iPhone launch as the low end model. If your iPhone breaks, and they determine the flaw is covered under warranty, they will send you a replacement iPhone, which will be either brand new or refurbished, not used.

  • Beavisaur

    This is also a good way for Rogers to get around the 30 day price drop guarantee or whatever they did last year. If they aren’t getting anymore until 30 days after the launch, by the time they get enough stockpiled to feel they need a price drop it will be 3 or 4 months since the release date.

  • Beavisaur

    This is also a good way for Rogers to get around the 30 day price drop guarantee or whatever they did last year. If they aren’t getting anymore until 30 days after the launch, by the time they get enough stockpiled to feel they need a price drop it will be 3 or 4 months since the release date.

  • Now, I hate Rogers as much as the next guy, but they in fact were offering a better deal for existing customers than new ones.

    Basically, the deal was you would get the 3 year contract price, same as anyone new, without even having HUP eligibility, provided you had the had a Rogers iPhone purchased before November, had any data plan, and paid an average of $100 / mo before taxes on your monthly bill.

    On top of that, people were finding they screwed up and essentially included the cost of the iPhone in the monthly bill. iPhones costed between $200 and $350 depending on the type and your voice plan price, so that’s between $18.18/mo and $43/mo after taking the cost of the phone and dividing it over the months depending on which phone you got and how much it was, which means you really only needed maximum $81.82 (8GB iPhone at $200 for 11 months) to qualify for the full $500 subsidy. And even if you didn’t get that, having data plan alone gave you a $250 subsidy.

  • Now, I hate Rogers as much as the next guy, but they in fact were offering a better deal for existing customers than new ones.

    Basically, the deal was you would get the 3 year contract price, same as anyone new, without even having HUP eligibility, provided you had the had a Rogers iPhone purchased before November, had any data plan, and paid an average of $100 / mo before taxes on your monthly bill.

    On top of that, people were finding they screwed up and essentially included the cost of the iPhone in the monthly bill. iPhones costed between $200 and $350 depending on the type and your voice plan price, so that’s between $18.18/mo and $43/mo after taking the cost of the phone and dividing it over the months depending on which phone you got and how much it was, which means you really only needed maximum $81.82 (8GB iPhone at $200 for 11 months) to qualify for the full $500 subsidy. And even if you didn’t get that, having data plan alone gave you a $250 subsidy.

  • Matt

    Existing 3G customer here. Got their last 32 GB white from one of the Futureshops in Richmond, BC on launch week-end.

    Rogers website still getting hammered big time so salesman couldn’t log in. Had to manually fill out all paperwork. Didn’t pay anything at the store – was told the purchase would appear on my next Rogers monthly bill. Took phone home, restored/synced from iTunes, swapped SIM from my existing 3G. Bingo – no wallies.

  • Matt

    Existing 3G customer here. Got their last 32 GB white from one of the Futureshops in Richmond, BC on launch week-end.

    Rogers website still getting hammered big time so salesman couldn’t log in. Had to manually fill out all paperwork. Didn’t pay anything at the store – was told the purchase would appear on my next Rogers monthly bill. Took phone home, restored/synced from iTunes, swapped SIM from my existing 3G. Bingo – no wallies.

  • Marcio Larroyd

    I just got my 3Gs 32Gb today around 4pm on Yonge and Dundas. They have a small stock that arrived around 3pm

  • Marcio Larroyd

    I just got my 3Gs 32Gb today around 4pm on Yonge and Dundas. They have a small stock that arrived around 3pm

  • ML

    There are some 16GB Fido left in Ottawa. 32GB is sold out. July 13th is the next shipment. Apple store in Montreal has them all.

  • ML

    There are some 16GB Fido left in Ottawa. 32GB is sold out. July 13th is the next shipment. Apple store in Montreal has them all.

  • Unit450

    Got my 32GB 3GS Monday evening, turned out to be eligible for the $500 off as well. Which was a pretty nice surprise, only downer really was girl walked in and got angry when they told her they were processing the last 32GB(she was especially sweet to me when I left the Plus…)

  • Unit450

    Got my 32GB 3GS Monday evening, turned out to be eligible for the $500 off as well. Which was a pretty nice surprise, only downer really was girl walked in and got angry when they told her they were processing the last 32GB(she was especially sweet to me when I left the Plus…)

  • Ron

    Since when did the Apple store start carrying the iPhone in Canada?

  • Ron

    Since when did the Apple store start carrying the iPhone in Canada?

  • Since Launch day, June 19, 2009

  • Since Launch day, June 19, 2009

  • Kevin

    Since Apple stores in Canada now sell the iPhone directly to consumers; maybe us Canadians can finally get AppleCare Protection Plans for our Iphones like the Americans. Hasn’t Apples excuse on why they don’t offer AppleCare Protection in Canada always been that they (Apple) don’t directly sell the iPhone to consumers?

  • Kevin

    Since Apple stores in Canada now sell the iPhone directly to consumers; maybe us Canadians can finally get AppleCare Protection Plans for our Iphones like the Americans. Hasn’t Apples excuse on why they don’t offer AppleCare Protection in Canada always been that they (Apple) don’t directly sell the iPhone to consumers?

  • Cyril

    The store on St Cath near McGill? Excuse my ignorance, but does the Apple store just sell the device, or are they authorized to set up the Roger’s service as well?

  • Cyril

    The store on St Cath near McGill? Excuse my ignorance, but does the Apple store just sell the device, or are they authorized to set up the Roger’s service as well?

  • TK

    just wondering if there are any other 3g owners out there that attempted the upgrade
    at $299 for 32gig.
    was told that because my bill was under $100 they couldn’t do it.
    last year when signing up went for the full 6 gig deal which after tax usually works out to $95

  • TK

    just wondering if there are any other 3g owners out there that attempted the upgrade
    at $299 for 32gig.
    was told that because my bill was under $100 they couldn’t do it.
    last year when signing up went for the full 6 gig deal which after tax usually works out to $95

  • mark

    How much did you pay?

  • mark

    How much did you pay?

  • mark

    Just called the Apple store in Vancouver, they are out of all 32GB 3GS with no ETA.

  • mark

    Just called the Apple store in Vancouver, they are out of all 32GB 3GS with no ETA.

  • sam

    Any status on phone orders? I orders on June 22 and the rep told me my 16GB 3GS is in stock and should be shipped 3-5 business days. But now, when I called Rogers, I am told they are out of stock and no ETA on when it will be shipped!

    Rogers let others jump the queue? lied about “in stock” status? or something else…

    Anyone got their device ordered via the phone last week?

  • sam

    Any status on phone orders? I orders on June 22 and the rep told me my 16GB 3GS is in stock and should be shipped 3-5 business days. But now, when I called Rogers, I am told they are out of stock and no ETA on when it will be shipped!

    Rogers let others jump the queue? lied about “in stock” status? or something else…

    Anyone got their device ordered via the phone last week?

  • TK

    one more question here- when you do the HUP for a 3gs- when is the next upgrade allowed?

  • TK

    one more question here- when you do the HUP for a 3gs- when is the next upgrade allowed?

  • ML

    yes, the one near McGill. they sell the device + activate it. you get the same price as you would with Rogers/Fido. also, you can use Fido’s “dollars” towards the purchase. so, basically, it’s the same thing. they don’t charge you anything… it all goes to your next month’s bill. you can also purchase w/o a contract while Fido stores, for instance, do not yet allow this.

  • ML

    yes, the one near McGill. they sell the device + activate it. you get the same price as you would with Rogers/Fido. also, you can use Fido’s “dollars” towards the purchase. so, basically, it’s the same thing. they don’t charge you anything… it all goes to your next month’s bill. you can also purchase w/o a contract while Fido stores, for instance, do not yet allow this.

  • T’Cher

    I got mine today (after having run around to many Fido stores) at the Apple store in Laval! Also walked out without having paid anything, the charge will appear on my next bill… Great customer service! Happier buying it there, than some ‘shady’ Fido 3rd part stores… All is well!

  • T’Cher

    I got mine today (after having run around to many Fido stores) at the Apple store in Laval! Also walked out without having paid anything, the charge will appear on my next bill… Great customer service! Happier buying it there, than some ‘shady’ Fido 3rd part stores… All is well!

  • T’Cher

    I was told today that the AppleCare Protection Plan is on it’s way… within the next 6 months!

  • T’Cher

    I was told today that the AppleCare Protection Plan is on it’s way… within the next 6 months!

  • Calvin

    I ordered my 32GB white iPhone 3GS through phone orders on June 22nd as well. I am in the same situation as you are. No phone, no ETA. I had a non-smart phone so now I am being charged the data plan and iPhone package without an iPhone. Lame customer relation was super defensive when I called and can only offer a credit on the plans once I get the phone.

  • Calvin

    I ordered my 32GB white iPhone 3GS through phone orders on June 22nd as well. I am in the same situation as you are. No phone, no ETA. I had a non-smart phone so now I am being charged the data plan and iPhone package without an iPhone. Lame customer relation was super defensive when I called and can only offer a credit on the plans once I get the phone.

  • ML

    how is being offered a credit = lame service? what were you expecting? a moral compensation for the time without your new shiny toy? get real. when ordering over the phone you should have known better. the only time you can get the phone “instantly” is if you buy it directly from any retail store that has the phone in stock. any orders done on-line, over the phone, by mail or via other means are all subject to availability. not available handsets = no luck.

    customer relations offered you a good solution. take it and wait for your phone to arrive. OR, call them and cancel the phone/contract and say that you will buy one in store.

  • ML

    how is being offered a credit = lame service? what were you expecting? a moral compensation for the time without your new shiny toy? get real. when ordering over the phone you should have known better. the only time you can get the phone “instantly” is if you buy it directly from any retail store that has the phone in stock. any orders done on-line, over the phone, by mail or via other means are all subject to availability. not available handsets = no luck.

    customer relations offered you a good solution. take it and wait for your phone to arrive. OR, call them and cancel the phone/contract and say that you will buy one in store.

  • Echinos

    I ordered a 3GS on Monday June 22nd. The Rep said they had all the models in stock. Surprising. Also wrong. I can’t go store-hunting, since I got a non-standard plan you can’t really walk into an apple or rogers store and get. So, now I hear the truth after calling back for a tracking number, and now I have to just sit and wait for.. 2 weeks? 3 weeks? More? Grr. Why I can’t just go find the phone, or order one from the US or whatever… that is REALLY annoying. Obviously there were some allocation mistakes between Canada and the US – the stores have all kinds of stock of the 3GS in the US.
    Again… GRR.

  • Echinos

    I ordered a 3GS on Monday June 22nd. The Rep said they had all the models in stock. Surprising. Also wrong. I can’t go store-hunting, since I got a non-standard plan you can’t really walk into an apple or rogers store and get. So, now I hear the truth after calling back for a tracking number, and now I have to just sit and wait for.. 2 weeks? 3 weeks? More? Grr. Why I can’t just go find the phone, or order one from the US or whatever… that is REALLY annoying. Obviously there were some allocation mistakes between Canada and the US – the stores have all kinds of stock of the 3GS in the US.
    Again… GRR.

  • ML

    USA is the birthplace of Apple, has a bigger customer base and will obviously get priority.

    It doesn’t matter if you have a non-standard plan. You can still get the phone and the salesperson will contact Rogers to complete the transaction and work out the details. So, ordering by phone just makes no sense UNLESS you pre-order before the launch date. Only in that case you will most likely get your phone on time and sometimes before the herd of people who line up in the store.

    call Rogers and cancel the phone/contract and say that you will buy one in store.

  • ML

    USA is the birthplace of Apple, has a bigger customer base and will obviously get priority.

    It doesn’t matter if you have a non-standard plan. You can still get the phone and the salesperson will contact Rogers to complete the transaction and work out the details. So, ordering by phone just makes no sense UNLESS you pre-order before the launch date. Only in that case you will most likely get your phone on time and sometimes before the herd of people who line up in the store.

    call Rogers and cancel the phone/contract and say that you will buy one in store.

  • Jordan

    Not everyone can order/upgrade in stores. If you are on a corporate plan with corporate rates, Rogers will no longer let you upgrade in a store. It has to be done over the phone. It’s absurd.

  • Jordan

    Not everyone can order/upgrade in stores. If you are on a corporate plan with corporate rates, Rogers will no longer let you upgrade in a store. It has to be done over the phone. It’s absurd.

  • Scott

    I’m in the same boat, I ordered mine over the phone on the 20th was told that they were in stock and would ship within 3-5business days. I call today and they now tell me that my order is backlogged and they have yet to receive another shipment of phones. That my order could take 7-10business days (which I don’t believe). Considering it’s already been 6business days…I doubt I’ll get my phone before the middle of July. I sold my old iPhone thinking I could do without a phone for the next 3-5 days…My fault…I should’ve waited.

  • Scott

    I’m in the same boat, I ordered mine over the phone on the 20th was told that they were in stock and would ship within 3-5business days. I call today and they now tell me that my order is backlogged and they have yet to receive another shipment of phones. That my order could take 7-10business days (which I don’t believe). Considering it’s already been 6business days…I doubt I’ll get my phone before the middle of July. I sold my old iPhone thinking I could do without a phone for the next 3-5 days…My fault…I should’ve waited.

  • Unit450

    Attempted the $299 upgrade and was successful I guess. Called Rogers CS and was told I was eligible for it, but that they only could get me the 16GB(32GB sold out) over the phone last monday the 22nd. Went to a Rogers Plus with really understanding employees(although the two that helped me had the 3GS themselves lol), could only get it at $549 through them; got it with them telling me to call Customer Service to adjust it. Did so and relayed my situation to the rep, and was told to go back to the Plus with them calling back to CS. To be sure it went okay she gave me the names of the reps/interaction #s where I was told I was eligible for the $299 upgrade, so now I just have to wait for my device’s bill(since they had to upgraded manually); and they’ll adjust it for me!

  • Unit450

    Attempted the $299 upgrade and was successful I guess. Called Rogers CS and was told I was eligible for it, but that they only could get me the 16GB(32GB sold out) over the phone last monday the 22nd. Went to a Rogers Plus with really understanding employees(although the two that helped me had the 3GS themselves lol), could only get it at $549 through them; got it with them telling me to call Customer Service to adjust it. Did so and relayed my situation to the rep, and was told to go back to the Plus with them calling back to CS. To be sure it went okay she gave me the names of the reps/interaction #s where I was told I was eligible for the $299 upgrade, so now I just have to wait for my device’s bill(since they had to upgraded manually); and they’ll adjust it for me!

  • Jon

    Well, in Calgary, the Apple Store in Market Mall got some 32Gb yesterday as I called and they got them in. I got myself a white one and am very happy

  • Jon

    Well, in Calgary, the Apple Store in Market Mall got some 32Gb yesterday as I called and they got them in. I got myself a white one and am very happy

  • Nono

    You work for Rogers? Was your response really necessary? Get off your horse!

  • Nono

    You work for Rogers? Was your response really necessary? Get off your horse!

  • thisisgreat

    has anyone who ordered a 3GS with Fido Customer Service received their phone yet?

  • thisisgreat

    has anyone who ordered a 3GS with Fido Customer Service received their phone yet?

  • ML

    Read all other comments. FIDO is sold out until July 13th.

  • ML

    Read all other comments. FIDO is sold out until July 13th.

  • thisisgreat

    Has anyone who ordered their 3GS on June 19th with Fido Customer Service received their phone yet? July 13th date does not apply to this group…

  • thisisgreat

    Has anyone who ordered their 3GS on June 19th with Fido Customer Service received their phone yet? July 13th date does not apply to this group…

  • Tim

    I ordered my 3GS over the phone on 20th. I still don’t have it so far. Called Rogers CS. They said no ETA.

  • Tim

    I ordered my 3GS over the phone on 20th. I still don’t have it so far. Called Rogers CS. They said no ETA.

  • ML

    1. My response was addressed to Calvin; mind your own business
    2. Calling customer relations “lame”, considering that they had offered the person a credit, is lame in itself

  • ML

    1. My response was addressed to Calvin; mind your own business
    2. Calling customer relations “lame”, considering that they had offered the person a credit, is lame in itself

  • Kevin

    Ok. I ordered my phone on June 23rd from Rogers via phone in. Same boat as everyone else, no phone. I have called a number of times and keep getting the same run around (no date yet, not sure when, blah blah blah).

    Now, they put the 6GB plan on my account and I expect it to show up on my next bill, and this really irritated me so I called in again.

    What they offered me was a $30 credit and I get the phone when I get the phone, to which I replied that was unacceptable. I do not mind paying for the data plan when I can use it but if I can’t use it I’m not paying for it.

    Anyhow instead of rambling this is where I ended up:

    – iPhone ETA – whenever
    – 1 month data plan free (comes out to $35 something)
    – A note on my file that I will call in and get a pro-rated credit for any future data plan usage after the first “free” month until I get the phone (i.e. if it shows up in 2 months I call in and get another “free” month

    What was surprising is it took 20 min to get this reasonable settlement.

    Anyone out there who is iPhone less but data plan rich, I suggest you call them and have this compromise put on your account as well.

  • Kevin

    Ok. I ordered my phone on June 23rd from Rogers via phone in. Same boat as everyone else, no phone. I have called a number of times and keep getting the same run around (no date yet, not sure when, blah blah blah).

    Now, they put the 6GB plan on my account and I expect it to show up on my next bill, and this really irritated me so I called in again.

    What they offered me was a $30 credit and I get the phone when I get the phone, to which I replied that was unacceptable. I do not mind paying for the data plan when I can use it but if I can’t use it I’m not paying for it.

    Anyhow instead of rambling this is where I ended up:

    – iPhone ETA – whenever
    – 1 month data plan free (comes out to $35 something)
    – A note on my file that I will call in and get a pro-rated credit for any future data plan usage after the first “free” month until I get the phone (i.e. if it shows up in 2 months I call in and get another “free” month

    What was surprising is it took 20 min to get this reasonable settlement.

    Anyone out there who is iPhone less but data plan rich, I suggest you call them and have this compromise put on your account as well.

  • Andi

    Does anyone know what the requirements are for buying one of the new IPhones at an Apple Store in Quebec? Do they do a credit check?

  • Andi

    Does anyone know what the requirements are for buying one of the new IPhones at an Apple Store in Quebec? Do they do a credit check?

  • Yongfei

    I’m in the same boat – I went to rogers store twice on June 19th, first time, I was told to come later afternoon because I am not a new customer, second time I was told I can only order by phone. I did after that at around 8:00PM.
    after 5 business days, on June 26, I called Rogers again – no phone, no estimation …

  • Yongfei

    I’m in the same boat – I went to rogers store twice on June 19th, first time, I was told to come later afternoon because I am not a new customer, second time I was told I can only order by phone. I did after that at around 8:00PM.
    after 5 business days, on June 26, I called Rogers again – no phone, no estimation …

  • Nono

    Post in a public forum with your arrogant attitude and expect to be cut down to size! You must be a Rogers CS!

  • Nono

    Post in a public forum with your arrogant attitude and expect to be cut down to size! You must be a Rogers CS!

  • ML

    I am not affiliated with Rogers nor do I work for any CS. Arrogant attitude is to:

    a) but in to someone else’s conversation without having anything constructive to write
    b) calling customer relations “lame” when they offered a perfectly fine solution — credit for unused time

    so, once again, if you have nothing to add to what the original poster said nor to my comment addressed to him, then don’t write anything at all.

  • ML

    I am not affiliated with Rogers nor do I work for any CS. Arrogant attitude is to:

    a) but in to someone else’s conversation without having anything constructive to write
    b) calling customer relations “lame” when they offered a perfectly fine solution — credit for unused time

    so, once again, if you have nothing to add to what the original poster said nor to my comment addressed to him, then don’t write anything at all.

  • jkedmonds

    It happened to me. I ordered first thing on Monday June 22 and was made to believe that not only was it in stock, but that it would be arriving in my hands in 3-5 business days. 5 days later and no iPhone, I called Rogers to inquire and they told me the phone was out of stock and my purchase was on back order, awaiting shipment. No ETA or sympathy either, and they’ve already begun charging me for new data plan.

  • jkedmonds

    It happened to me. I ordered first thing on Monday June 22 and was made to believe that not only was it in stock, but that it would be arriving in my hands in 3-5 business days. 5 days later and no iPhone, I called Rogers to inquire and they told me the phone was out of stock and my purchase was on back order, awaiting shipment. No ETA or sympathy either, and they’ve already begun charging me for new data plan.

  • Nono

    Yes BOSS! Whatever you say BOSS! …Calvin is not permitted (by you) to post his experience and to call Rogers CS policy “lame” but YOU are allowed to call Calvin “lame”. I guess YOU feel that insulting another poster is “constructive”
    What I have to add to Calvin’s post is that I too had the same problem that Rogers was going to start charging me for my data plan before I even recieved my iPhone…yes..now that is lame! Would you pay for gas for a car you don’t even have yet?

  • Nono

    Yes BOSS! Whatever you say BOSS! …Calvin is not permitted (by you) to post his experience and to call Rogers CS policy “lame” but YOU are allowed to call Calvin “lame”. I guess YOU feel that insulting another poster is “constructive”
    What I have to add to Calvin’s post is that I too had the same problem that Rogers was going to start charging me for my data plan before I even recieved my iPhone…yes..now that is lame! Would you pay for gas for a car you don’t even have yet?

  • ML

    Don’t put words in my mouth. If you reply to something, then have some constructive input rather than merely asking whether one’s reply was necessary and offering to get off one’s horse. Calvin described his experience but was also wrong in calling customer relations lame, considering that he was offered a perfectly workable solution.

    Your example with car and gas is irrelevant. The proper analogy would be insurance and a car. Insurance = prerequisite to buying a car. If you purchased insurance but the dealership for some reason delayed the release of your car, well, c’est la vie. Rogers, however, offers a credit for the unused time while one is without a phone. What are you crying about? You don’t lose a cent, it’s just the way their system is set up and you get reimbursed in the end. If you are upset that you don’t have a phone, well, think twice next time before ordering over the phone.

  • ML

    Don’t put words in my mouth. If you reply to something, then have some constructive input rather than merely asking whether one’s reply was necessary and offering to get off one’s horse. Calvin described his experience but was also wrong in calling customer relations lame, considering that he was offered a perfectly workable solution.

    Your example with car and gas is irrelevant. The proper analogy would be insurance and a car. Insurance = prerequisite to buying a car. If you purchased insurance but the dealership for some reason delayed the release of your car, well, c’est la vie. Rogers, however, offers a credit for the unused time while one is without a phone. What are you crying about? You don’t lose a cent, it’s just the way their system is set up and you get reimbursed in the end. If you are upset that you don’t have a phone, well, think twice next time before ordering over the phone.

  • Nono

    The proper word would have been incorrect, not irrelevant! But it is you who are incorrect in this matter. Data plan = Gas for an iPhone. For, without which, what would be the purpose of any smartphone?

    I don’t need to put any words in your mouth as your foot seems big enough! Do you really think your post was constructive? Have you seen the amount of people with this exact problem? Rogers charging for a service without a tool to operate! Most, who are having this problem understand that there is a backorder on the phone! It’s being charged for the data plan that is the problem!!!

  • Nono

    The proper word would have been incorrect, not irrelevant! But it is you who are incorrect in this matter. Data plan = Gas for an iPhone. For, without which, what would be the purpose of any smartphone?

    I don’t need to put any words in your mouth as your foot seems big enough! Do you really think your post was constructive? Have you seen the amount of people with this exact problem? Rogers charging for a service without a tool to operate! Most, who are having this problem understand that there is a backorder on the phone! It’s being charged for the data plan that is the problem!!!

  • ML

    Relevance is a term used to describe how applicable something is to a given matter. Your example was irrelevant. Car insurance, however, is a relevant analogy — you cannot buy a car without having insurance, just like you cannot buy your iPhone without getting a data plan. A year ago I was in a similar situation and was also “charged” while being without a phone. A credit to my account rectified the situation. What’s your point? You are NOT losing any money. You can argue as much as you want about the unreasonable system that Rogers and Fido have, however, it does not affect your wallet — you will be given a credit. If you are unhappy being without your iPhone, call them, cancel your order and then go into the store and purchase one. I had to drive 2 hours to another city to get mine when I returned 16GB and found out that everyone in my city was sold out of 32GB.

  • ML

    Relevance is a term used to describe how applicable something is to a given matter. Your example was irrelevant. Car insurance, however, is a relevant analogy — you cannot buy a car without having insurance, just like you cannot buy your iPhone without getting a data plan. A year ago I was in a similar situation and was also “charged” while being without a phone. A credit to my account rectified the situation. What’s your point? You are NOT losing any money. You can argue as much as you want about the unreasonable system that Rogers and Fido have, however, it does not affect your wallet — you will be given a credit. If you are unhappy being without your iPhone, call them, cancel your order and then go into the store and purchase one. I had to drive 2 hours to another city to get mine when I returned 16GB and found out that everyone in my city was sold out of 32GB.

  • Jeez, sucks to hear about all these iPhone 3GS delays. One of my friends is in the same boat, waiting for his iPhone 3GS to come from Fido–and he ordered on launch day.

    ML & Nono: Thanks for the nice flame war! :p

  • Jeez, sucks to hear about all these iPhone 3GS delays. One of my friends is in the same boat, waiting for his iPhone 3GS to come from Fido–and he ordered on launch day.

    ML & Nono: Thanks for the nice flame war! :p

  • Nono

    Do you think that charging for a service without the use of the tool correct? Yes or no? This is the point! NOT whether or not the phone is in stock.

  • Nono

    Do you think that charging for a service without the use of the tool correct? Yes or no? This is the point! NOT whether or not the phone is in stock.

  • ML

    Signing up for that service was required for you to get the phone. You were informed that it would become active right away and you KNEW that you were not going to get your phone for at least a couple of days while it is being delivered. At that time you thought the arrangement was fair, no? If you didn’t, then you would not have purchased the phone. However, when you learned that the phone would be delayed, you became upset and all of a sudden the arrangement is not fair. Just like Calvin and others, you should have been offered a credit. In this case, you are NOT paying a cent for “a service without the use of the tool”. Do you still want to discuss this further? Honestly, do you not see that Rogers acknowledged the problem by offering people credits? Do you want them to do more than that? Be litigious and sue them then, demand compensation for setting and not meeting expectations. Uh.

  • Ok. Time for the war to stop.
    Both you of are missing a KEY factor in this debate. If the original post (calvin) did NOT get a data plan, he would NOT have received Promo pricing, and likely would not have went with the purchase. The data plan in this case was required to get the iPhone.
    Due to delays in shipments, Rogers is offering credits and Calvin can and will be credited his data plan + taxes if he calls and asks. ML is right, a credit is all he will get.
    End. Done.

  • ML

    Signing up for that service was required for you to get the phone. You were informed that it would become active right away and you KNEW that you were not going to get your phone for at least a couple of days while it is being delivered. At that time you thought the arrangement was fair, no? If you didn’t, then you would not have purchased the phone. However, when you learned that the phone would be delayed, you became upset and all of a sudden the arrangement is not fair. Just like Calvin and others, you should have been offered a credit. In this case, you are NOT paying a cent for “a service without the use of the tool”. Do you still want to discuss this further? Honestly, do you not see that Rogers acknowledged the problem by offering people credits? Do you want them to do more than that? Be litigious and sue them then, demand compensation for setting and not meeting expectations. Uh.

  • Ok. Time for the war to stop.
    Both you of are missing a KEY factor in this debate. If the original post (calvin) did NOT get a data plan, he would NOT have received Promo pricing, and likely would not have went with the purchase. The data plan in this case was required to get the iPhone.
    Due to delays in shipments, Rogers is offering credits and Calvin can and will be credited his data plan + taxes if he calls and asks. ML is right, a credit is all he will get.
    End. Done.

  • steph

    Ordered 3gs from Fido (over the phone) on June 19th. At the time, they said the latest I’d get it was July 7, but most likely would arrive within a week. At day 13 and counting… wonder if they prioritize all the actual new customers? I mean, I’m annoyed I haven’t got it yet, but I can still use my old phone. New customers would be phoneless for weeks, no? I’m betting it will be mid July before I see it 🙁

  • steph

    Ordered 3gs from Fido (over the phone) on June 19th. At the time, they said the latest I’d get it was July 7, but most likely would arrive within a week. At day 13 and counting… wonder if they prioritize all the actual new customers? I mean, I’m annoyed I haven’t got it yet, but I can still use my old phone. New customers would be phoneless for weeks, no? I’m betting it will be mid July before I see it 🙁

  • ML

    Exactly. I said and repeated it a number of times: data plan is a prerequisite to getting an iPhone. The fact that it was added to the system from day 1 must have been communicated to Calvin. This is how their system works. Since Calvin remains without a phone, Rogers offered to give him credit. It’s just like removing the data plan from his account for the time being; that is, it’s like never getting the plan. 3+2 or 2+3 all equal 5.

  • ML

    Exactly. I said and repeated it a number of times: data plan is a prerequisite to getting an iPhone. The fact that it was added to the system from day 1 must have been communicated to Calvin. This is how their system works. Since Calvin remains without a phone, Rogers offered to give him credit. It’s just like removing the data plan from his account for the time being; that is, it’s like never getting the plan. 3+2 or 2+3 all equal 5.

  • Nono

    Rogers is NOT offering credits…you must complain to get it. Yes, you cannot have one without the other. I never argued that point! And no, credit is not all you can get…read Kevin’s post below…I also fought for something similar!

    This is my first point. Rogers was taking orders and starting to charge for data plans knowing full and well that the phones were out of stock. Is this reasonable? My second point, less important to all, is that ML can stomp around in all his arrogance, infer that other peoples ideas are lame and get away with it. Because why? He frequents this site often?

    Whatever! This will probably be edited…LOL

  • Nono

    Rogers is NOT offering credits…you must complain to get it. Yes, you cannot have one without the other. I never argued that point! And no, credit is not all you can get…read Kevin’s post below…I also fought for something similar!

    This is my first point. Rogers was taking orders and starting to charge for data plans knowing full and well that the phones were out of stock. Is this reasonable? My second point, less important to all, is that ML can stomp around in all his arrogance, infer that other peoples ideas are lame and get away with it. Because why? He frequents this site often?

    Whatever! This will probably be edited…LOL

  • thisisgreat

    just got a call from FIDO CSR. although my order was accepted (over the phone) before 830am on June 19th, they are extending my delivery date to July 10th (at the latest). apparently no one who called in has received a phone yet which means that either they lied to many of us (because they never had physical stock to send out) or their operations/shipping department couldn’t send out product within three weeks, which is unlikely. Either way, I am not pleased. had i known they would give all of their stock to the retail locations I would have waited in line.

  • thisisgreat

    just got a call from FIDO CSR. although my order was accepted (over the phone) before 830am on June 19th, they are extending my delivery date to July 10th (at the latest). apparently no one who called in has received a phone yet which means that either they lied to many of us (because they never had physical stock to send out) or their operations/shipping department couldn’t send out product within three weeks, which is unlikely. Either way, I am not pleased. had i known they would give all of their stock to the retail locations I would have waited in line.

  • ML

    1. Kevin’s response talks about getting credit for non-usage of the data plan. It’s a credit. 1 month, 2 months, whatever – it remains a credit for a service that he couldn’t use because he had no phone.
    2. Rogers has no way of knowing whether you have the phone or not (I mean, they do but their system isn’t setup this way). You want to buy an iPhone? You have to sign up for data plan that comes into effect right away. Then they take your order for and iPhone and while you may not receive it for the next 2 months, their system thinks that you already own it. Whether it’s right or wrong, it’s not the point of this discussion. Their supply management system is obviously not setup to keep a separate stock for telephone orders and update quantities in real-time. Otherwise, they would not have taken your order.

    The point is, they are crediting your account. They will credit it for as long as you don’t have the phone because getting the data plan was a prerequisite to buying the phone. Obviously, you may have to explain that to them but if you are using your arrogant attitude and expressing your obvious displeasure with not having the phone in your hands, it may provoke them to answer in kind.

    3. Once again, stop putting words in my mouth. I never inferred that anyone’s ideas are “lame”. I said that it is lame to call someone lame, considering that someone made an offer — a credit. Nothing less, nothing more. There is no arrogance in my response, just plain facts.

    I did, however, point out that you should have thought twice before placing your order over the phone; it’s not like you’re buying from the store where they know EXACTLY how many units they have left. Those who take orders at Rogers/Fido do not have such information.

  • ML

    1. Kevin’s response talks about getting credit for non-usage of the data plan. It’s a credit. 1 month, 2 months, whatever – it remains a credit for a service that he couldn’t use because he had no phone.
    2. Rogers has no way of knowing whether you have the phone or not (I mean, they do but their system isn’t setup this way). You want to buy an iPhone? You have to sign up for data plan that comes into effect right away. Then they take your order for and iPhone and while you may not receive it for the next 2 months, their system thinks that you already own it. Whether it’s right or wrong, it’s not the point of this discussion. Their supply management system is obviously not setup to keep a separate stock for telephone orders and update quantities in real-time. Otherwise, they would not have taken your order.

    The point is, they are crediting your account. They will credit it for as long as you don’t have the phone because getting the data plan was a prerequisite to buying the phone. Obviously, you may have to explain that to them but if you are using your arrogant attitude and expressing your obvious displeasure with not having the phone in your hands, it may provoke them to answer in kind.

    3. Once again, stop putting words in my mouth. I never inferred that anyone’s ideas are “lame”. I said that it is lame to call someone lame, considering that someone made an offer — a credit. Nothing less, nothing more. There is no arrogance in my response, just plain facts.

    I did, however, point out that you should have thought twice before placing your order over the phone; it’s not like you’re buying from the store where they know EXACTLY how many units they have left. Those who take orders at Rogers/Fido do not have such information.

  • Kevin – 2

    Seems there may be some confusion. Looks like there is 2 Kevins posting in here. I’ve set myself as Kevin – 2.

    I wrote the post that I am replying to.

    I put the recommendation out that people having a problem should call rogers, contact sales (because as a friend of mine who works are rogers stated “if you don’t have the product its still a sales issue”). Talk to them about how you don’t have your phone but are being billed for the data plan, and see what they do.

    I personally got discombobulated (word of the day) with them and asked them to play back my initial call with the order. I had specifically stated in that call that I do not want to be billed for the data plan until I have the phone to which the CSR agreed (its true, its recorded, and I guess its a pain in the butt to dig up that information).

    The CSR offered to remove the data plan, which would have canceled my order.. Did not want this.

    The CSR offered me a 30 day credit one time only and no other recourse. This is what started my discombobulation. Simply because if it takes longer then 30 days I am not willing to pay for a service that I can not use. I told them I would pay for the data plan as soon as the phone arrives, and they told that she could put a note on my account that I will call in and “request” a credit at that time. I’m not personally interested in calling Rogers, I find it time consuming and I would rather just solve the problem in one call.

    By this time the call was not going well, I wanted to simple cancel the order and go get a blackberry from Bell.

    I then said “If you give me the $30 credit and note my account that if the phone takes longer than one month to arrive I will get a further prorated credit for the unusable time, then this call can end with my satisfaction” (sorry I used quotes but I think that is a slight paraphrase of what I said.

    The CSR put me on hold to check with her supervisor to get authorization to do so. 3 min passed and then she was back and an agreement was made. The way she worded the incident number within their system indicated that I would get a credit for any unused data (this was clever on Rogers part, i.e. if I use my existing 3G phone to surf the net then I forfeit any further credits, I do not use my existing phone for data at all so I opted not to fight this one out).

    She then asked if I was happy and I said that this was the very least Rogers could do, and that I consider it unacceptable to charge for a service that I can not use (the data plan is tied to the iPhone, and I do not want data on my existing phone). In my humble opinion I think it is good business but very poor customer support to infer that a favour is being done by not charging for services that you can’t use.

    It is one thing to pay for an iPhone and the associated dataplan and not use it. It is quite another thing to pay for a data plan and iPhone and not have the phone to be able to take advantage of the data plan. This is the point I raised with Rogers.

    To be perfectly frank about it all, if I could have got my iPhone by another mobile provider I would have. Rogers is taking steps in the right direction but it is very tiresome to have to do battle with CSRs when you call in for changes.

    I used to have internet, HDTV PVR, 2 mobile phones etc etc with Rogers and was in the range of 250-300/month in fees. At this point I am down to just 1 phone with Rogers and I would have walked to go somewhere else if I could get an iPhone from someone else.

    Rogers needs to manage expectations better, if you say something will take 5 days, it needs to take 5 days. If they told me up front it will take 20 days to get your phone, I may have delayed my order but at least I would know the ballpark. As of right now, I still have no idea when the phone will arrive but the billing side I have sorted out.

    Kevin

    P.S. ONE last thing. When you get agreement with Rogers on something that you wanted, ask the CSR for the incident number/ID and keep it for your records. You can save yourself time and effort by giving that to the next CSR so they know where to start from.

  • Kevin – 2

    Seems there may be some confusion. Looks like there is 2 Kevins posting in here. I’ve set myself as Kevin – 2.

    I wrote the post that I am replying to.

    I put the recommendation out that people having a problem should call rogers, contact sales (because as a friend of mine who works are rogers stated “if you don’t have the product its still a sales issue”). Talk to them about how you don’t have your phone but are being billed for the data plan, and see what they do.

    I personally got discombobulated (word of the day) with them and asked them to play back my initial call with the order. I had specifically stated in that call that I do not want to be billed for the data plan until I have the phone to which the CSR agreed (its true, its recorded, and I guess its a pain in the butt to dig up that information).

    The CSR offered to remove the data plan, which would have canceled my order.. Did not want this.

    The CSR offered me a 30 day credit one time only and no other recourse. This is what started my discombobulation. Simply because if it takes longer then 30 days I am not willing to pay for a service that I can not use. I told them I would pay for the data plan as soon as the phone arrives, and they told that she could put a note on my account that I will call in and “request” a credit at that time. I’m not personally interested in calling Rogers, I find it time consuming and I would rather just solve the problem in one call.

    By this time the call was not going well, I wanted to simple cancel the order and go get a blackberry from Bell.

    I then said “If you give me the $30 credit and note my account that if the phone takes longer than one month to arrive I will get a further prorated credit for the unusable time, then this call can end with my satisfaction” (sorry I used quotes but I think that is a slight paraphrase of what I said.

    The CSR put me on hold to check with her supervisor to get authorization to do so. 3 min passed and then she was back and an agreement was made. The way she worded the incident number within their system indicated that I would get a credit for any unused data (this was clever on Rogers part, i.e. if I use my existing 3G phone to surf the net then I forfeit any further credits, I do not use my existing phone for data at all so I opted not to fight this one out).

    She then asked if I was happy and I said that this was the very least Rogers could do, and that I consider it unacceptable to charge for a service that I can not use (the data plan is tied to the iPhone, and I do not want data on my existing phone). In my humble opinion I think it is good business but very poor customer support to infer that a favour is being done by not charging for services that you can’t use.

    It is one thing to pay for an iPhone and the associated dataplan and not use it. It is quite another thing to pay for a data plan and iPhone and not have the phone to be able to take advantage of the data plan. This is the point I raised with Rogers.

    To be perfectly frank about it all, if I could have got my iPhone by another mobile provider I would have. Rogers is taking steps in the right direction but it is very tiresome to have to do battle with CSRs when you call in for changes.

    I used to have internet, HDTV PVR, 2 mobile phones etc etc with Rogers and was in the range of 250-300/month in fees. At this point I am down to just 1 phone with Rogers and I would have walked to go somewhere else if I could get an iPhone from someone else.

    Rogers needs to manage expectations better, if you say something will take 5 days, it needs to take 5 days. If they told me up front it will take 20 days to get your phone, I may have delayed my order but at least I would know the ballpark. As of right now, I still have no idea when the phone will arrive but the billing side I have sorted out.

    Kevin

    P.S. ONE last thing. When you get agreement with Rogers on something that you wanted, ask the CSR for the incident number/ID and keep it for your records. You can save yourself time and effort by giving that to the next CSR so they know where to start from.

  • Nono

    Yes, my Lord! You are absolutley correct in all! Thousand apologies! @@

  • Nono

    Yes, my Lord! You are absolutley correct in all! Thousand apologies! @@

  • Yongfei

    I got mine today from Rogers(existing customer, called by phone to upgrade on June 19).

  • Yongfei

    I got mine today from Rogers(existing customer, called by phone to upgrade on June 19).

  • Iphone-3GS-Blog

    I ordered my iPhone 3G S upgrade through the Rogers.com web site. The next day when I phoned in to check on the status, the guy said he couldn’t find my order in the system and it was probably just sitting in someone’s inbox! No problem though, as he could order one right away for me. *click* *click* – Ooh, sorry we’re totally out of stock! If I were you I’d just wait for your on-line order to process. Alternately you could go to a local retailer and they will be able to get you a phone right away. So I call a few local retailers and get “Sorry, we can’t upgrade existing Customers in Store. You have to call Rogers directly!” Okay, no problem. I call Rogers and give them my online order number from my initial attempt. She replies back “Oh, sorry that order was cancelled! I will order your upgrade right away though. What colour/size phone would you like?” I told her white, 16 GB. She said no problem, just so you know your contract will be extended by 1 year and there’s a $199.00 upgrade fee. This is just what I had expected so all is good. I wonder who cancelled my on-line order though? And I wonder why the local retailers can’t sell me the upgrade? I’m still waiting for my new phone to arrive. Rogers don’t send any form of confirmation email or update on my rogers account to indicate when the new phone has shipped! Any other people had experience with Rogers on the upgrade?

  • Iphone-3GS-Blog

    I ordered my iPhone 3G S upgrade through the Rogers.com web site. The next day when I phoned in to check on the status, the guy said he couldn’t find my order in the system and it was probably just sitting in someone’s inbox! No problem though, as he could order one right away for me. *click* *click* – Ooh, sorry we’re totally out of stock! If I were you I’d just wait for your on-line order to process. Alternately you could go to a local retailer and they will be able to get you a phone right away. So I call a few local retailers and get “Sorry, we can’t upgrade existing Customers in Store. You have to call Rogers directly!” Okay, no problem. I call Rogers and give them my online order number from my initial attempt. She replies back “Oh, sorry that order was cancelled! I will order your upgrade right away though. What colour/size phone would you like?” I told her white, 16 GB. She said no problem, just so you know your contract will be extended by 1 year and there’s a $199.00 upgrade fee. This is just what I had expected so all is good. I wonder who cancelled my on-line order though? And I wonder why the local retailers can’t sell me the upgrade? I’m still waiting for my new phone to arrive. Rogers don’t send any form of confirmation email or update on my rogers account to indicate when the new phone has shipped! Any other people had experience with Rogers on the upgrade?

  • There is no reason why you cannot upgrade in store.
    The person you spoke to you about that is simply incompetent.

  • There is no reason why you cannot upgrade in store.
    The person you spoke to you about that is simply incompetent.

  • slvnkn

    Ordered mine over the phone w/ Rogers on the June 22nd and was told I would get it before end of the week. Coming to the end of the 2nd week and still no phone. Called Rogers last night about the status of my order and when the next shipment of phones would be. The answer I got was “we have no info. and no ETA”. I told the Rep. that I had added the data plan when I ordered the iphone and since I don’t have the iphone i can’t use the data so I wanted to be credited. After some more talking, the rep said he would remove the data plan and that i could call in later when i receive my iphone to reactivate it.

  • slvnkn

    Ordered mine over the phone w/ Rogers on the June 22nd and was told I would get it before end of the week. Coming to the end of the 2nd week and still no phone. Called Rogers last night about the status of my order and when the next shipment of phones would be. The answer I got was “we have no info. and no ETA”. I told the Rep. that I had added the data plan when I ordered the iphone and since I don’t have the iphone i can’t use the data so I wanted to be credited. After some more talking, the rep said he would remove the data plan and that i could call in later when i receive my iphone to reactivate it.

  • Hmm. I would check for 2 things:

    1.) Will you pay a cancellation fee?

    2.) Will you still pay the same price that you paid for the device when you added the data plan?

  • Hmm. I would check for 2 things:

    1.) Will you pay a cancellation fee?

    2.) Will you still pay the same price that you paid for the device when you added the data plan?

  • ckpc

    I am in the same boat. Ordered over the phone on June 21st and still no phone, no ETA. Was told to call back when I finally got the phone to get credit for the data plan I can’t use on my current phone (a non-smart phone). I know it’s not Roger’s fault for the shortage in stock. What makes me upset is that I found out about the back-order news on this blog after waiting over a wekk and not from a notification from Rogers. Customer relation told me there is no way they can notify the “thousands” of canaidan still waiting for their iPhone order to be filled. Why not? Amazon generates an automatic e-mail when your order can’t be filled to due shortage in stock. *sigh*

  • ckpc

    I am in the same boat. Ordered over the phone on June 21st and still no phone, no ETA. Was told to call back when I finally got the phone to get credit for the data plan I can’t use on my current phone (a non-smart phone). I know it’s not Roger’s fault for the shortage in stock. What makes me upset is that I found out about the back-order news on this blog after waiting over a wekk and not from a notification from Rogers. Customer relation told me there is no way they can notify the “thousands” of canaidan still waiting for their iPhone order to be filled. Why not? Amazon generates an automatic e-mail when your order can’t be filled to due shortage in stock. *sigh*

  • ML

    Amazon = on-line store. how many people gave Rogers their e-mails to put on file? I would dare to say only a small percentage.

  • ML

    Amazon = on-line store. how many people gave Rogers their e-mails to put on file? I would dare to say only a small percentage.

  • slvnkn

    Yup, I asked about that when the Rep removed the data plan. He said he waived the data cancellation fee and that nothing else changes.

  • slvnkn

    Yup, I asked about that when the Rep removed the data plan. He said he waived the data cancellation fee and that nothing else changes.

  • ckpc

    I gave them my e-mail adress for the reason that they can send my a tracking number when the phone has shipped. So I naively expected that I would get an “out of stock” e-mail.

    On-line store argument doesn’t hold weight cause Rogers also offer odering the iPhone 3GS online.

  • ckpc

    I gave them my e-mail adress for the reason that they can send my a tracking number when the phone has shipped. So I naively expected that I would get an “out of stock” e-mail.

    On-line store argument doesn’t hold weight cause Rogers also offer odering the iPhone 3GS online.

  • Unit450

    Maybe this will help some people. At the Eaton’s Centre Apple Store, and the Rogers Plus on the lowest level they got more in yesterday. Saw people at the Apple Store using the $500 off upgrade to get their 3GS(Their workers were trying to make sure eveyone looking at the display 3GSs knew they could do the upgrade…)

  • Unit450

    Maybe this will help some people. At the Eaton’s Centre Apple Store, and the Rogers Plus on the lowest level they got more in yesterday. Saw people at the Apple Store using the $500 off upgrade to get their 3GS(Their workers were trying to make sure eveyone looking at the display 3GSs knew they could do the upgrade…)

  • ckpc

    No more waiting! I asked Rogers to cancel my hardware upgrade order placed over the phone but to keep all the plans in place. Went to the Apple Store in Eaton Centre, got my phone at the HUP pricing ($274) and was out the store in 15 mins. I would encourage all of you who are still waiting for your phone to ship to do the same!

  • ckpc

    No more waiting! I asked Rogers to cancel my hardware upgrade order placed over the phone but to keep all the plans in place. Went to the Apple Store in Eaton Centre, got my phone at the HUP pricing ($274) and was out the store in 15 mins. I would encourage all of you who are still waiting for your phone to ship to do the same!

  • ML

    D’uh! I’ve been saying this from the very beginning and am glad that you did so. Enjoy your 3GS! 🙂

  • ML

    D’uh! I’ve been saying this from the very beginning and am glad that you did so. Enjoy your 3GS! 🙂

  • Scott

    My friend called Rogers yesterday, it was quite comical. Here’s how it went down:

    Friend: “Put me through to your escalations department”
    CSR: *in a bitchy tone* “Ummm…why?”
    Friend: “Because you JUST gave me attitude” *LOL!*

    The escalations team said, and I quote: “…a shipment has been received today and all orders are being fulfilled. No Rogers/Fido stores will get more stock until ALL backorders are completed. Any one who ordered before the 21st of the month will get their phone(s) before the end of next week, July 10th. Any one who ordered after that should expect their order the following week…”

    See now why couldn’t they post that on their website? Or educate their CSRs a bit more…Jeez.

  • Scott

    My friend called Rogers yesterday, it was quite comical. Here’s how it went down:

    Friend: “Put me through to your escalations department”
    CSR: *in a bitchy tone* “Ummm…why?”
    Friend: “Because you JUST gave me attitude” *LOL!*

    The escalations team said, and I quote: “…a shipment has been received today and all orders are being fulfilled. No Rogers/Fido stores will get more stock until ALL backorders are completed. Any one who ordered before the 21st of the month will get their phone(s) before the end of next week, July 10th. Any one who ordered after that should expect their order the following week…”

    See now why couldn’t they post that on their website? Or educate their CSRs a bit more…Jeez.

  • Joe

    I ordered online from Rogers on the launch day and, like many people, I’m still waiting. I received one email that told me to call the online order store and they simply said we’re sold out. They did say to call again in 5 days if I don’t receive an email about it being shipped. In this day and age how can they not anticipate demand? I hope the phone number I picked will actually be mine as I’ve been giving it out to everyone. As a new Rogers customer storm clouds are brewing in this relationship already. I didn’t realize the disgruntled rogers customer thing started immediately! What did I get myself into? Shite!

  • Joe

    I ordered online from Rogers on the launch day and, like many people, I’m still waiting. I received one email that told me to call the online order store and they simply said we’re sold out. They did say to call again in 5 days if I don’t receive an email about it being shipped. In this day and age how can they not anticipate demand? I hope the phone number I picked will actually be mine as I’ve been giving it out to everyone. As a new Rogers customer storm clouds are brewing in this relationship already. I didn’t realize the disgruntled rogers customer thing started immediately! What did I get myself into? Shite!

  • Sarah

    Went to the Apple store at West Edmonton Mall today and picked up a 16gig Black 3GS, i got tired of waiting for fido to get stock in…

    For all of you waiting, you can do everything at an apple store that you can through fido and rogers. I am a current fido customer, in my renewal window. I was eligible to get my phone for the $199 and i submitted my fido dollars ($154 of them!) right there at the apple store. So my waiting a week for fido stores to get stock was a waste, could have gone straight to the apple store.
    Only problem i ran into there, was the fido site asked for a 4 number pin, i had never had a pin on my account before, only a password with letters) after three phone calls from my Apple guy Michael to fido (who got hung up on twice.. which was not warranted at ALL) and another phone call by me to get the pin thing sorted out.. i walked out with my phone!

    My only suggestion is.. book a shopping appointment on the site.. or you’ll spend a lot of time waiting. also.. make sure you know your pin. ha

  • Sarah

    Went to the Apple store at West Edmonton Mall today and picked up a 16gig Black 3GS, i got tired of waiting for fido to get stock in…

    For all of you waiting, you can do everything at an apple store that you can through fido and rogers. I am a current fido customer, in my renewal window. I was eligible to get my phone for the $199 and i submitted my fido dollars ($154 of them!) right there at the apple store. So my waiting a week for fido stores to get stock was a waste, could have gone straight to the apple store.
    Only problem i ran into there, was the fido site asked for a 4 number pin, i had never had a pin on my account before, only a password with letters) after three phone calls from my Apple guy Michael to fido (who got hung up on twice.. which was not warranted at ALL) and another phone call by me to get the pin thing sorted out.. i walked out with my phone!

    My only suggestion is.. book a shopping appointment on the site.. or you’ll spend a lot of time waiting. also.. make sure you know your pin. ha

  • slvnkn

    Rogers is apparently working on Orders placed on the 22nd. Some have been receiving theirs today.

  • slvnkn

    Rogers is apparently working on Orders placed on the 22nd. Some have been receiving theirs today.

  • devin

    Fido and Rogers retail stores were both out of stock of the iphone 3gs in Montreal, so I picked one up from the apple store. I did a transfer from Fido to Rogers to avoid the early cancellation fee and get the subsidy. Apple employees have no problems porting numbers and migrating accounts.

  • devin

    Fido and Rogers retail stores were both out of stock of the iphone 3gs in Montreal, so I picked one up from the apple store. I did a transfer from Fido to Rogers to avoid the early cancellation fee and get the subsidy. Apple employees have no problems porting numbers and migrating accounts.

  • JPS

    Lovely Apple! Nice of you to totally stock your own stores while Fido and Rogers have a huge backlog of orders for your product. Especially in light of the fact your blasted Apple stores still aren’t nationwide so, running out to an Apple Store to pick one up is pretty much out of the question for many Canadians!

  • JPS

    Lovely Apple! Nice of you to totally stock your own stores while Fido and Rogers have a huge backlog of orders for your product. Especially in light of the fact your blasted Apple stores still aren’t nationwide so, running out to an Apple Store to pick one up is pretty much out of the question for many Canadians!

  • Julie

    I ordered a Black 16g 3GS on June 24 from Rogers. Received it yesterday without getting an email telling me it had been shipped. It was a HUP so I think it got some sort of priority.

  • Julie

    I ordered a Black 16g 3GS on June 24 from Rogers. Received it yesterday without getting an email telling me it had been shipped. It was a HUP so I think it got some sort of priority.

  • Patty

    I ordered Black 16g 3GS on June 29. no indication anywhere about its shipping. Called trac and trace and same answer since i have ordered. hope i get it soon.

    Called rogers plus store and the girl told me that Rogers received huge stock last week. so hope mine order will be fulfilled in that.

  • Patty

    I ordered Black 16g 3GS on June 29. no indication anywhere about its shipping. Called trac and trace and same answer since i have ordered. hope i get it soon.

    Called rogers plus store and the girl told me that Rogers received huge stock last week. so hope mine order will be fulfilled in that.

  • Eddy

    My problem is, I had ordered the IPHONE 3GS on June 22 with Rogers and till now, I didn’t receive the phone yet. Trying to call Rogers, every day is the same answer, (out of stock). What a poor customer service, if they know they don’t have stock, why the hell they still accept orders from customers to upgrade or order a new IPHONE, totally unacceptable!!!!!!!!!!!!!!!!!!!!!

  • Eddy

    My problem is, I had ordered the IPHONE 3GS on June 22 with Rogers and till now, I didn’t receive the phone yet. Trying to call Rogers, every day is the same answer, (out of stock). What a poor customer service, if they know they don’t have stock, why the hell they still accept orders from customers to upgrade or order a new IPHONE, totally unacceptable!!!!!!!!!!!!!!!!!!!!!

  • fathersbeloved

    I ordered an upgrade for a white 16GB via phone on June 24. Got an email from Rogers about noon today saying my order had been shipped, carried by UPS. Just checked the delivery status. It sits somewhere in Mount Hope right now. Probably will get it tomorrow.

  • Robert

    so i see that more an more people are getting their orders from dates as late as June 24th…however these are the 16 GB model and Rogers says it is the least ordered model out of the 2…has anyone received their Rogers orders for the 32GB model yet??? and if yes…which day did you order it?

  • Anonymous

    I ordered a 16gb black model on June 25th with no notice of shipment/ETA…..has anyone who ordered on the 25th received theirs yet?
    (For what it’s worth, I’m in Toronto)

  • kaboomcanuck

    Yeah same thing here. Exact same.. my bill is usally 104 but before taxes and everything its 95$. I called and spoke to sales and they said they couldn't do anything and said can i talk to customer service and after talking to him for 10 minutes.. he said he really couldn't do anything about the price of the phone.

    But that he would take $35 dollars for 4 months off my account which would work out to a little over what i wanted to get the phone for but… hey why not?

    but he said regardless of whether i get the phone or not the $35 dollars will be taken off my bill for customer service.

  • kaboomcanuck

    Yeah same thing here. Exact same.. my bill is usally 104 but before taxes and everything its 95$. I called and spoke to sales and they said they couldn't do anything and said can i talk to customer service and after talking to him for 10 minutes.. he said he really couldn't do anything about the price of the phone.

    But that he would take $35 dollars for 4 months off my account which would work out to a little over what i wanted to get the phone for but… hey why not?

    but he said regardless of whether i get the phone or not the $35 dollars will be taken off my bill for customer service.

  • bblb

    I ordered a 32GB Black on June 19th (upgrade from 3G to 3GS).

    I am expecting delivery today, as per UPS status. No email from Rogers, did get a call from them on Friday telling me they will ship soon and I will receive tracking number by email.

  • bblb

    I mean’t June 21st!

  • Lindsay

    I ordered a 32GB Black iPhone 3GS on July 2nd. I knew about the shipment on the 13th and hoped I would be included in it, but the Fido rep told me that there are people who ordered in June STILL waiting for their phones. If I have to wait until mid-August, I’m going to be pretty upset.

    I might fight for a credit.

  • Paul

    I ordered on june 22. 3gs white 32 gb. Got phone call from rogers on July 14 that they are getting shipments overs next few days. Not sure when will mine ship but she said I will get the email with ups tracking.

    At $274, I don’t mind waiting. I enjoy me 1st gen. iPhone.

  • Anonymous

    Why on earth is it taking so long to restock these!? It’s almost been a month and all the Rogers people I talk to say they won’t be getting any more in for another month! Whats the deal hear!? I’ve been waiting two years now to get an iPhone (contract runs out on July 23rd with Telus) and now when I’m ready to switch I can’t find a phone. Grrrr

  • Paul

    You are going to be a NEW subscriber. You should have no problem going to apple store (if one nearby) and getting new contract. I hear Apple stores are well stocked on iphones.

  • Anonymous

    Unbelievable! I just got back from the UK and went to a Rogers store and was told they got 2 deliveries of iPhones. The last delivery was 3 weeks ago and nothing since!! Does Rogers not want to sell these things?

    Something smells here!

  • Midnightpd

    Second week of july? its well into the third week and they still have no stock. i think somethings fishy

  • Anonymous

    I like when you call Rogers customer service and the recorded message talks about the iPhone delays and the ‘success’ of their sales and refers you to their web page. When their web page has NO useful information. The least they could do is be honest. Oh look they just opened an Apple store here in Ottawa – that’s where I’ll be heading on the weekend.

  • Anonymous

    Rogers and Apple – There are a few executives sitting in the boardroom smiling, who actually have just messed up. While they are patting themselves on the back and looking at the latest Yahting magazine boasting of the tremendous success of the iphone sales in Canada they fail to understand that the iphone has been hit in the US and other countries and what should be happening is a reprimand for failing to FORECAST sales correctly. Many customers are getting a bit tired of waiting, including myself, for an item that should be available or have JUST in Time supply chain management processes. Wake up Rogers and get some real business people involved in your customer service and supply chain strategy execution. Get the guys getting paid the big bucks to be accountable for delivering some world class management. And if it is that guy at the top messing up, fire yourself – the customer deserves a 10 not a 7 hiring 5’s and 6’s.

  • Paulo

    Anyone know if Fido is going to extend the 6G for S30 data plan past the July 31st expiry date, given that it looks like it might be until August that they will actually have the Iphone 3G S in stock to put the plan on!

  • Jold87

    you said it. Fishy for sure.

  • Anonymous

    I ordered the 32G black on june 23rd. Still no email as of july 22nd.
    Maybe I should start recording my conversations with Rogers to ensure quality service?
    Only a company full of idiots would equate monumental failure with “huge success”.
    It’ll surely be mid August at least before I see anything from them.
    Should people in my situation inquire as to how Rogers will make up for this bs?

  • Anonymous

    We are all paying yesterday’s price!
    I doubt this situation is the result of incompetence. Think about it, we all agree to pay a specific price on a piece of technology. The technology is delayed in its delivery, but the price we pay remains the constant. Everyday the components in the phone get cheaper and cheaper. We pay last months price and rogers pay manufacturers this months lower price and who comes out on top?
    If I went to apple and spent 8000 on the best laptop they offer I would be paying the extra cash to HAVE the most up to date technology today. When it finally arrives 3 months late, should I still pay 8000?
    Is it so hard to imagine from the company that requires 3 year contracts and charges outrageous prices for data?

  • BruceWho

    Ya, here in Winnipeg, all the rogers are sold out, and they don't know when they will get any in, so Im on a waiting list.

  • BruceWho

    Winnipeg rogers sold out, now I on waiting list, it sucks

  • Pasu

    I am with Fido… anyone got an ETA as to when the next shipment is coming in? any insiders here? The reps kept telling me they don't know… help help… they put me on a txt msg list, which they will msg me when the next shipment comes… but no words yet…

  • Pasu

    I was wondering if there are any insiders for Fido that knows when their next shipment of Iphone 3GS will be coming in? The reps at Fido said they don't know the ETA…. plz help!!

  • Lindsay

    Here's what I know about the Fido issue:
    They were originally telling people when the shipments were coming in, but a lot of us weren't getting iPhones from those shipments, and people complained, and Fido had to give out $80 credits as compensation. That's why they won't tell us about upcoming shipment dates anymore, and refuse to give ETAs. I know for a fact that there was one shipment on the 13th. I got a txt message (from “the list” mentioned earlier) on the 16th, saying they were again out of stock. They got another shipment late last week, I assume, b/c I received yet ANOTHER txt informing me that they were out of stock AGAIN.

    I know that the iPhone shipments arrive at their distribution centre which is near Don Mills in North York. One rep said that Ontario residents who were on the waiting list would be receiving the iPhones first. Considering I live 20 minutes from the distribution centre, and I've not received my phone yet, after 2 shipments (and possibly more), I have absolutely no idea what the hell is going on with Fido.

    Let's keep pressing those Fido CS reps for info., and posting any news here. Also, if anyone visits a Fido store, and they magically have ANY stock, please send out Tweets. I got a few tips on 16GB 3GS that came in a week ago at one location that way. Unfortunately, by the time I got there, some other Twitter users had beat me to them.

    Best of luck to everyone who is waiting!

  • Robert

    WOOHOOO!!!! Good news finally! I ordered a Black 32S on June 23. Just checked with Rogers and my phone is being shipped today!!! Hope this helps others gauge when they will get their phones depending on when you placed your order in comparison to my order date. That is screwed!!! So the people ordering today can expect their phone in like…SEPTEMBER! ouch 🙁

  • Paul

    As mentioned previously, I ordered myself 32gb white as upgrade thru Rogers on June 22. I received mine today July 27. No email from Rogers about any UPS tracking number. I am happyyyy.

  • Lindsay

    I just got a call from Fido this morning saying that I had been on a waiting list to order, and that I had not REALLY ordered the iPhone on July 2nd because they had none in stock. I was originally told by the CS rep that my phoen was ordered, and I'd get a txt msg when it was shipped out to me. Today, they said it would take another 6 wks to receive the iPhone. I am absolutely livid!! I've waited nearly a month already!

    They also told me I could just go pick it up from the apple store. I was originally told that I couldn't use my Fido dollars at the apple store and would have to pay full price for the phone. I don't understand what is going on!!! Oh, and they're also quoting me over $20 more than I had originally been quoted for the phone. They put in an email to the original customer service rep that I dealt with to find out why she quoted me that price.

    I really need to find out what is going on at this point. I can't believe I sat around waiting for the iPhone when I could have got it from the apple store and used my Fido dollars there all along?

  • Jold87

    Ordered the 32GB 3gs on June 23rd. Arrived today, July 28th. Received no e-mails or updates.
    – am happy, …. but also amazed at the crappiness of Rogers. Each time I deal with them, it just gets worse.

  • Name

    Ordered ours July 18th and still waiting, I called Rogers July 30th, to find out if they have at least started to fulfill their back orders and they still haven't receive any stock from Apple yet. So I think this might take a while!!! Hopefully we'll get them before Christmas (sarcasm)…If anyone was on the 'back order' list and has receive their Iphone 3GS could you please post it so we could get some kind of hope!! Thanks

  • Lindsay

    Ordered my phone on July 2nd, and got it earlier this week. Not in the mail however. You can go to any Apple Store that has them in stock, for either Fido or Rogers, and buy it there (even if you're using Fido dollars). I called the Yorkdale Apple store (in Ontario), and they told me they had none. Good thing I didn't trust them. I called Eaton Centre, and they had a bunch in stock!! So happy!

  • iphone3gs

    is there somebody know when iphone 3gs gonna be available in calgary

  • sussex

    Yep. Ordered on 24 June and got it 26 July via UPS. 32G Black. Hang in there. No promised email as they kept telling me at their customer service.

  • Michelle

    Finally! Ordered my 32G phone on June 26. Got home today and saw that UPS tried to deliver today (no email notification, hmmm??) Note from UPS says they will deliver again tomorrow. Yay! Now I can sell my old 3G 16G. I was starting to think I would never get the new one. Now I can stop calling Rogers twice a week…..

  • I'm curious to why people do online orders instead of at store?
    Is it solely cause of stock?

  • garunda1

    i went yestarday at a rogers store in square 1 and he said they would be getting there LAST 10 3G S today i was the last one to get 1 and they saud there are not getting any more i think apple now wants to sell it exclusevly

  • garunda1

    i went yestarday at a rogers store in square 1 and he said they would be getting there LAST 10 3G S today i was the last one to get 1 and they saud there are not getting any more i think apple now wants to sell it exclusevly

  • Jordanmartin

    I cant even get a replacement under warrantee because they are out of white 3Gs 32 Gigs, not what Rogers will do for me, I am kinda ticked off. They said they are waiting to swap out the phone but I think apple stopped making them.

Deals