Samsung Canada’s Exploding Note 7 Return and Exchange Rate Nears 90%


Samsung Canada has provided an update on the return and exchange program for their failed Note 7 smartphone and its exploding battery issue. The company issued a press release this afternoon to state they have secured “close to 90% of the Note7 devices that were brought into the Canadian market.”

The company says an impending over-the-air software update will limit functions of existing devices, such as battery charge, Wi-Fi and Bluetooth disablement as soon as December 12, 2016.

Starting December 15, 2016, existing Note 7 smartphones will be unable to connect to a Canadian mobile network to make calls, use data or send and receive text messages.

Samsung says it “strongly” urges customers still using the phone to return it to the origin of purchase for a refund or exchange between Dec. 7-15. The company has been sending push notifications to customers holding out about the impending network deactivation.

The Note 7 is an officially recalled product, so owners are by law are prohibited from selling or giving away the device. Samsung wants them back and says despite limited functions, the ability to call 9-1-1 will still be available (that is unless your Note 7 is on fire).

Earlier today, a report from Kantar Worldpanel noted Apple pushed their iPhone 7 U.S. marketshare up by 7%, which may have been assisted by the faulty Note 7 and its disastrous recall.

Back in September, Health Canada got involved to assist Samsung in expediting the Galaxy Note 7 recall. Samsung officially killed off the Note 7 in mid-October, halting production.


  • G-Money41

    They would be closer to 100% if they were better at following through on their commitments to send me a damn return box!

    My Note 7 has been sitting in a drawer in my office for months now. I just want to give it back, but they still haven’t sent me the box to send it back in.

  • Shameer Mulji

    Talk about a ticking time bomb lol

  • NOHoldsBar

    I am surprised the percentage is so low considering all the mentally challenged people like G-Money41

  • Chrome262

    While a pain, can’t you just bring it to your carrier, oh they won’t take it since you bought it directly?

  • Chrome262

    what are they exchange it for? can you get any phone?